Rated 4.1 out of 5 by 422
Rated 5.0 out of 5.0 by Sharon92 A lovely relaxing experience
We turned up at the Hotel in the middle of heavy rain. Luckily there is a large porch so you can unload your family/luggage. There is plenty of secure parking which is very good value as you just pay £5.00. We were seen straight away by a polite member of staff who asked us how we are and if we had a good journey. We had booked a package which included Dinner, Bed and Breakfast and was offered a time slot for the evening meal. when we entered the room it did feel a little chilly so we put the heating on and yes this is a little noisy but efficient. The room was very clean and the bed was very large and comfortable, probably the best I have ever slept in. The bathroom was a little dusty with a small crack in the sink, however the towels were very white and fluffy, plenty of hot water and the shower was powerful. The evening meal was amazing. The staff were very friendly and the food hot and fresh. We just couldn't fault the restaurant. Breakfast was just as good. We were also offered a late check out so we didn't have to leave until 2.00 pm. Unortunately we didn't have time to use the swimming pool or the gym but I am sure this too would have been managed well. Check out was quick and effiecient and everything was itemised. Money is not taken out of your bank account until you leave We were sorry to have to leave and look forward to going back.
February 16, 2013
Rated 5.0 out of 5.0 by Witch54 Excellent staff and very comfortable room.
4 of us enjoyed a very pleasant stay for 3 nights in December. Our rooms were spacious and comfortable, and all the staff were absolutely wonderful - nothing was too much trouble for them and they were always happy to assist with a smile. The location was great as it was only a few minutes walk into Stratford. The breakfasts each morning were delicious and offered a good variety of food to suit all tastes. I would have no hesitation recommending your hotel and would definitely staff again should we visit again.
February 1, 2013
Rated 5.0 out of 5.0 by Binner69 Friendly, comfortable stay
We stayed here for my birthday on the 19th January 2013, wanted a relaxing weekend and thats what I got.. We had a executive room with great complimentaries it was very spacious, clean and the beds are so comfortable.. We made use of the facilities Steam room, sauna, hot tub and jacuzzi.. The staff were all very polite and friendly.. There was just 1 thing we was disappointed with was we had booked 2 rooms and at 3 oclock when you can book in there was only 1 room ready we had to wait another half hour before we could get into our room! but all the above made up for that.. Will definately stay here again..
January 26, 2013
Rated 5.0 out of 5.0 by DebbieChoc Excellent Location
two minute walk into tow.
Really friendly reception
January 21, 2013
Rated 4.0 out of 5.0 by griff67 Lovely hotel, great customer service
Lovely hotel. Our room was lovely with a great view, from the front of the hotel, of Stratford and the river. Very friendly staff and good customer service. However, the one massive thing that lets this hotel down is that they charge their own customers for parking. I feel very strongly that a customer who has chosen their hotel above all others, and has paid quite a lot to stay there, because this is not a cheap hotel, should not then be charged for parking their car at the hotel. This does not give a good lasting impression when you are checking out and the reception staff then tell you that you need to pay a car park charge, something not mentioned when checking in.
January 18, 2013
Rated 5.0 out of 5.0 by abby2000 Experience of staying at this hotel was very good
Lovely room overlooking the river, room large and comfortable plenty of room to move about.
At breakfast there was lots of food to choose from and it didn't run out as the time for breakfast was coming to an end.
January 16, 2013
Rated 1.0 out of 5.0 by 18Dave69 Good location ..... BUT
First off the major issue I had with the hotel. I booked a 7am wake up call when I first checked in, they failed to wake me. I nearly missed my meeting but I had no time to prepare, far from happy.
The hotel as a whole is worn, especially in the dinning area.
Will not use them again,
January 15, 2013
Rated 4.0 out of 5.0 by Maggie48 Birthday weekend away.
On arrival , I was impressed that we were met by a porter, who took us and our luggage, to our room. I was disappointed, initially with the view. The porter then helpfully took us to another room, with a potentially better view. However, this view was not impressive enough to miss all the extras in the Executive room, that I had booked. We soon found that we were five minutes walk from the town, and the river, that made getting out and about easier. Breakfast, on our first morning, seemed very busy, and we had to wait to be shown to a table. However, we soon saw that the tables were efficiently cleared and the food replenished quickly. All the staff were helpful and polite. Later in the day, as I had a cold, I was glad of the prompt room service that brought me a cosy blanket ,and dealt with other requests.
Also, I liked the bar downstairs, that did snacks, due to the shape of the room, and view of the river, that it was close to.
January 12, 2013
Rated 4.0 out of 5.0 by WGGower An enjoyable break
We spent a restful and pleasant couple of nights with the whole family (3 rooms) and enjoyed walks, New Year's sales and of course an evening at the theatre.
We have been staying at this hotel on a regular basis for over ten years, and the staff are always friendly and helpful, the rooms comfortable, and the food good. The facilities are very good and it is an easy walk to either the theatre or the shops. It is a shame that guests are charged £5 a night per car for parking, and £10 a day for wi-fi is naughty... as I pay less than that for a month at home...these niggles aside it is a really nice place to stay...and good value if you book and pay well in advance.
January 11, 2013
Rated 5.0 out of 5.0 by Betterbuyone Excellent!
Perfect location opposite the green and waterways in the centre of Stratford. Easy walk to all attractions. Car parking is easy to find, convenient and heavily discounted for residents.
As a party of 3 we had a family room. On arrival, we thought the room looked good, but as we entered, we realised that our room continued round the corner where our grand-daughter had a double bed settee, her own window, her area was very private.
Good breakfast, pleasant staff everywhere. Have stayed her before and will return.
January 9, 2013
Rated 4.0 out of 5.0 by JohntheGolfer Superb Front Desk: Beds Just Okay
Excellent service from front desk on arrival, departure and with maps and guidance in between. Minor rereservation about thin and hard beds.
January 8, 2013
Rated 3.0 out of 5.0 by MrGP Bed and the breakfast experience
For the style of the room and cost the bed just didn't suit. The mattress was like sleeping on a concrete block, (very hard), so didn't sleep at all well on both the nights we were there.
I know it is New Years Day and obviously a lot going on, but breakfast experience was a bit like being in a cattle market, despite the extended time for service. The tables I felt were too close together. With two other rooms next to the restaurant being empty, it would have been more thoughtful to use the rooms, spread the tables out to give everyone more room to sit in comfort and enjoy, with more tables to avoid waiting to be seated. The queue for breakfast was a 20 minute wait...
Finally to pay to park is a first for me! I stay all over the country at many hotels and have never had to pay to park in the past, parking has been complimentary.
Therefore my next stay at Stratford is likely to take me to another venue unless improvements are made?
January 7, 2013
Rated 5.0 out of 5.0 by Trudyb67 New year break
This was our 5th stay at the holiiday inn and I can promise you it won't be our last. Yes the rooms are a little dated but the staff food atmosphere and location more than make up for the fact that it cld do with a lick of paint.
January 4, 2013
Rated 5.0 out of 5.0 by pickles IDEAL LOCATION PLUS
This hotel is superbly located for the RSC, but also for central Stratford. However, it is also very comfortable (we were in an executive room), the staff are pleasant and helpful, and it is excellent value.
January 4, 2013
Rated 5.0 out of 5.0 by Joyp stay at holiday inn stratford on avon
we had a lovely stay over christmas eve, leaving christmas day morning after breakfast. what a pleasure it was to stay at an excellent hotel well within reach of the town. although we were very waterlogged all around it still was delightful. would highly recommend
January 3, 2013
Rated 2.0 out of 5.0 by mm71 In need of refurbishment
Very disapointed with the room, lighting was very poor, furnishings dated, sound insulation the worst I have experienced recently in a hotel, bathroom and shower were poor. The staff were very helpful and the position of the hotel good, but we will not return.
January 2, 2013
Rated 5.0 out of 5.0 by Clare35 Very Comfortable room all round
The staff were very friendly, we had a lovely comfortable stay in this hotel and i am sure we will be back.
January 2, 2013
Rated 4.0 out of 5.0 by NOC13 Stay at Stratford Holiday Inn.
Great Customer Service, friendly and knowledgeable staff..... clean, spacious room..... ideal location, walking distance to the centre of stratford...... definetly stay there again and recommend to others to do so, too.
January 2, 2013
Rated 4.0 out of 5.0 by Jackal Breakfast included?
When booking, if you want breakfast included, make sure you choose the right room option.
We only found out in the breakfast queue, that breakfast wasn't included with our room. It's then either a complete hassle to pay for breakfast (at reception) or you are charged over the odds, on your room.
The booking reservation confirmation does not make it clear if you've selected a 'room only' rate - so I advise checking exactly what room option you've selected and what is, or isn't, included.
Other than that, the hotel is very good. Pool / gym staff are excellent and friendly.
December 23, 2012
Rated 4.0 out of 5.0 by johnpollard As good as ever, except for the bar service and price.
Double the price of our last booking in October, for worse service.
Staff all very helpful, as ever, but poor management. We arrived at 1.30 but had not finished the bar lunch by 2.30 when our children arrived to meet us. No-one on duty at the bar between 1.30 & 1.40, when another customer went to fetch someone. When she did come, she had to answer two room-service calls, before attending to the queue at the counter. Likewise, in the evening, we were nearly late for the theatre because took 25 minutes for a straightforward bar meal order to come. Huge office party in the bar rendered all else inaudible.
This visit cost nearly twice as much as our last visit in October.
Room as clean and comfortable as ever. request for room near a lift was duly fulfilled. Very quiet room with lovely view across the Avon.
Very quick and efficient check-in and check out.
December 16, 2012
Rated 4.0 out of 5.0 by Herby Overall Good on Comfort and Service, Poor on Value
I have been staying at this Holiday Inn for the past 7 years and can recommend it for the location, comfort and service - the latter being particularly good this time.
However a couple of points; on arrival as a Priority Club Member I was given a letter telling me I was entitled to a complimentary daily newspaper. On requesting one for the next day, Saturday, was told this offer applied to the week. Why offer this when I was booking-in on a Friday...? Car Parking - a big no-no this one. At the end of my stay I paid the bill for 'extras' taken and was charged £5 PER DAY for parking. I had to pay another £5 to get through the barrier. So, £15 for a guest to park their car. WI-FI access - on asking if I could use their PC, I was told a charge of £5 applied. Was told that 'nothing was free anymore' when I questioned if a guest had to pay...Also - footpath to town - HI you need a light at the exit from your car park. But don't charge £5 for access....& please leave biscuits on hospitality tray.
December 16, 2012
Rated 5.0 out of 5.0 by valerie68 Excellent room comfortable and facing the Shakespeare theatre
Highly recommended We have just spent our 52nd wedding anniversary. We will certainly going back.
December 16, 2012
Rated 5.0 out of 5.0 by wallace2lottie Stratford holiday inn
Could not fault our stay , excellent service ,cleanliness and relaxing stay.Would definately stay there again.Staff could not do enough for you.
December 15, 2012
Rated 4.0 out of 5.0 by Ganz Wel located
This is our third visit to the Holiday Inn in Stratford. It is well located with in easy walking distance of the centre of Stratford. The staff our pleasant and efficient and made us feel welcome. We enjoyed the breakfast and the staff were attentive. There is a lovely view from the restaurant. I am sure we will be back again!
December 12, 2012
Rated 5.0 out of 5.0 by lynn2405 Comfy hotel, excellent staff.
This Holiday Inn is just right for visiting Stratford upon Avon! It's near the town, but not right in the centre, so nice and quiet. The rooms are comfortable, the public areas are spacious and the staff are so friendly and helpful. We'll be back!
December 11, 2012
Rated 3.0 out of 5.0 by Phill45 Ok, but could be better!
The location of the Hotel is great, and the fact parking is on site is brilliant.
In terms of the room, this was cold - and despite changing the air conditioning this did not really work!
The breakfast is good, but with hot cerial bowls and cold plates this did not help.
Had to queue for breakfast which was wierd as have been all around the world and have never had to queue for 20 mins for breakfast!
Overall ok, but could have been so much better!
December 10, 2012
Rated 1.0 out of 5.0 by Frank24 Never Again!!!
My 1st stay at the Stratford Holiday Inn in April 2012 ended with the hotel overcharging me for an extra night & charging my 2 coworkers for parking even though they didn't drive a car!
Nonethess, I gave the hotel a 2nd shot only to be let down again! First, the hotel canceled my reservation without notifying me. Had it not been for a coworker mentioning my reservation when making hers I would have show up tired from traveling with no room to stay in. The front desk tells us they're switching wireless plans but the system still shows old rates. Then, 3 nights in a row I return after a hard day's work & none of my room keys work, so I have to wait at the other end of the hotel for someone to answer the phone & finally walk up a card to let me in (30 minutes lost each time)! My remote goes missing so I call front desk & am told they took my remote to give to another customer. What about me? Then, I get overcharged a higher rate for 1 night & my 3 coworkers get charged for parking even though they had no car!! Kitchen staff and housekeeping did fine, but doesn't come close to making up for the rest. NEVER AGAIN!!! Way OVERPRICED for the level of customer service and experience...
December 8, 2012
Rated 4.0 out of 5.0 by KevL37 Executive room
Got a free upgrade to executive room which was good. Heating only blew cold but actually normal temp was fine. Huge bed and good bathroom. TV could have been flat screen and view across river was nice.
Overall very good with a good choice for breakfast.
December 6, 2012
Rated 4.0 out of 5.0 by Nina57 Excellent location and service
As a platinum member we appreciated very much that you had put beverages and chocclate on the desk as you were not able to upgrade our room.
December 6, 2012
Rated 3.0 out of 5.0 by geeky Good hotel but starting to feel worn
I have regularly stayed at this hotel for the past 3 years and like it because of its central location .A short walk to the town and you have the choice of approx 30 restaurants and also the RSC as well .In summer its very nice to walk in the basin with all the boats moored up .
What i have steadily noticed is that over a period of time although the signage has had a makeover nothing much else has .The rooms (even the executive ones) are now looking very tired and the furnishing especially the fabric chairs now have that sheen of being very much used .The televisions are also the old style big and bulky and do not offer the breadth of channels that even freeview can offer .I may stop staying if no upgrades are made and go elsewhere .
As i use the hotel mainly for business and stay 3-4 nights some weeks i would like to see some improvements .One thing to note is the friendly staff especially reception
December 5, 2012