Rated 3.9 out of 5 by 226
Rated 4.0 out of 5.0 Great staff service n a little improvements.
Staff was unaware of my Gold status as it was not stated during booking. But immediately acknowledge upon knowing. Room service Staff also made extra effort to get my shaver when requested. Front desk staff even recommended the type of newspaper as I am unfamiliar.
For improvement, I understand its for Green environment, but should provide basic toiletries in the room although available at the lobby. Would also prefer disposable room slippers so that it helps to make the room cleaner. but this is more Asian culture as we don't wear shoes in the room.
December 9, 2013
Rated 5.0 out of 5.0 by Mutley1971 Great location and extremely pleasant and friendly staff
Having booked three rooms for a long weekend, I couldn't wait to celebrate my birthday with family. We were not disappointed!
The hotel was in a perfect location to suit all guest ages, from river walks and boat trips to the shops, theatre and restaurants. Having said that, we didn't eat outside as the a la carte menu and service in the hotel restaurant was so good and reasonable that we all decided to eat there every evening. Mind you it was only on the last evening that we were told IHG card holders get 20% off their restaurant bill - never knew that in all these years I've been an IHG member.
Lovely pool and jacuzzi (my 4 year old son was disappointed he couldn't go in the jacuzzi due to age restrictions/health and safety but that aside we all had a wonderfully relaxing time. He was happy splashing in the pool.
The restaurant staff were very attentive, albeit service was a little slow but we were in no hurry. The reception staff were so helpful and friendly. Extremely knowledgeable and they even remembered my name the next day when I asked them about reserving a table in the restaurant - it's the little things that matter and that impressed me, especially with the number of guests they had checking-in and out of the hotel.
The only grumble was that our rooms were on the first floor and being the festive time of year, Corporate Christmas parties were held on both the Friday and Saturday evenings. The music was so loud that when in bed we could sing along to the words of each song! Frustrated at not being able to sleep, we turned it into a game to see if we could guess which song the DJ would play next - sleep came in the end but in the early hours of the morning. Would have preferred our rooms away from the music or on a higher floor. That's the only downside to our fantastic weekend.
We will definitely be returning next year for a summer birthday celebration!
December 5, 2013
Rated 4.0 out of 5.0 by echjb Great location & services
The hotel public areas are newly refurbished to a high standard. Clean and contemporary. Easy to find and located centrally near to shops, bars and restaurants. Staff were friendly and helpful. Food was really nice in the main restaurant. Would recommend for anyone staying in the area.
December 5, 2013