Rated 4.2 out of 5 by 683
Rated 3.0 out of 5.0 Everything but the Resturant
We really enjoyed our stay at the Holiday Inns during our traveling, the ladies at the desk were incredibly helpful and nice. We arrived during a really busy time (two large tour groups arriving at the same time) and they stayed positive and attentive even while dealing with a large crowd of people.
The only bad part was the service in the restaurant. We can back from a nice night at the theatre and wanted to get some dinner and cocktails. We waited in a line of 4 people for approx. 10 minutes. Then we ordered two meals and a cocktail as I wanted to see the elusive cocktail menu before I ordered. I ended up not getting a drink because the one we got way 8GPS and was basically water. Half hour later my food came out first, and we sat for another 15 minutes waiting on the second order. I had to go ask the manager, who couldn't find the ticket and didn't seem to care. 20 minutes later our second dish arrived cold. We eat two expensive cold meals together. No one ever asked us how our experience was, nor apologized for the inconvenience. The general air of apathy in the dinning area was an overwhelming contrast to the rest of the hotel staff.
July 2, 2015
Rated 3.0 out of 5.0 by Nicola80 Great location and Lobby Area but bed uncomfortable
We chose the hotel as I have been to Stratford-upon-Avon with some friends in March and noticed the location of the hotel is fabulous and had a amble parking facilities.
When we arrived at the hotel the lobby area is very impressive and the check in was very quick. The bar and restaurant area were also lovely and you could catch a barge for a ride by the hotel if wished at a cost of £5.50 per person which was a handy location. We did not eat in the hotel but had a drink sat in the garden area, which again is impressive and very comfortable.
We had requested a quiet room as it was our anniversary and we were given one on the top floor at the back of the hotel. We experienced no noise in the room at all. Going up to the room though the hallways were unbelievably hot but this was eased in our room with the air-conditioning. The room however looks a little dated, especially with the way the lobby looks. One of the bedside lights had no bulb but even if it had the lighting is not great when you are trying to get ready. There was two types of pillows which are fine but the bed was really hard and uncomfortable. I woke up after the first night with sore hips and the second night with back ache.
We did have a look at the gym and pool area but did not get the time to use them but they appeared good.
All in all this is a nice hotel but money does need to be spent on the rooms and especially the beds as although we did not spend much time in the room not getting a good night sleep was not the best.
June 30, 2015
Rated 4.0 out of 5.0 by Sarah18 Great location
Lovely location with nice gardens to sit in. Nice hotel with friendly staff. Only downside was the distance we had from the lift to the room. And the bathroom was a little on the tight side with the door opening right onto the toilet, but apaprt from that an overall great stay. Bed a great size and very comfortable.
June 30, 2015