Rated 3.9 out of 5 by 223
Rated 5.0 out of 5.0 by dpp576 Stratford upon Avon
Staff are always friendly and helpful. Recent refit of the bar has improved things. I understand they are to upgrade the rooms soon which should make it a great place to stay.
November 29, 2013
Rated 3.0 out of 5.0 by Wakeyyorkie Some Good - Some Average/Poor
Stayed for 2 nights, Friday and Saturday and have been here before some time ago. Used a s a base for the NEC car show.
Arriving at 9.30pm the receptionist was pleasant but she blamed the computer system for the 5 minutes it took to find our booking. Then off to our room. The door of which looked like the drugs squad had just been there, what a disgrace. Into room and it was a twin and we have never ever asked for a twin. Had a look around and noticed a dodgy hair on the bath. Nice.
Partner goes down as I'm trying to book somewhere else if we cannot be moved. After an eternity she comes back to say we are moving room. It seems the hopelessly slow computer system was to blame for the 10 minutes she was away. Another party of around 10 were also having problems it seems.
New room, a double, was much better although the odd cobweb, rising damp on the outside wall and black mould around the bath are not what to expect in a 4 star hotel.
Going to the bar for a bar meal, found the staff here very pleasant and helpful throughout our stay. Passing a member of reception in the corridor we smiled but no response. All the cleaners and other staff very nice and always said hello.
Bar food was really good but choice of bitter was poor, just the one and no well known brands such as John Smiths which surprised us.
Despite numerous functions each night we never heard a thing and had 2 very quiet nights sleep. The new bar area and reception are very agreeable, so it is to hoped the rooms will get the same attention.
Check out was fast though, no pleasantries such as 'did you have a nice visit?' or 'your rewards points are taken care of' or 'hope to see you with us again' etc. No mention of Rewards Points which seems to be the norm for this hotel chain especially when using trainees.
November 21, 2013
Rated 4.0 out of 5.0 by Longhair Let down a little
We had stayed at the hotel in August whilst the changes to reception,bar etc. were in hand and came back together with friends after enjoying a pleasant stay the first time around. We were looking forward to seeing the difference and we were not disappointed. Everything was, as our first visit, excellent; the new reception area is open and bright, the bar area, small but compact and comfortable with lovely views over the river. Rooms were clean and comfortable with plenty of space and all staff were friendly, helpful and professional.
There were however a couple of points: 1. It was cold in the bar area, heaters had been supplied but it was still cold and we have only just started with Winter. 2. Again in the bar, tables had not been cleaned after the departure of previous guests and after asking for an ice bucket to be removed and the table wiped down it was taking so long we did it ourselves. The bar staff to be fair appeared busy but what would it be like if the place was full? I doubt they would have coped. I would like to think these are just teething problems in the new area, it would be a shame to ruin what has been a lovely transformation.
November 20, 2013