Rated 3.8 out of 5 by 263
Rated 3.0 out of 5.0 by typical cleveland no wake up call and clogged drain
I was staying here with my two boys for a night in Cleveland with their Indian Guides group. I called for 7:05 wake up call that did not happen. I could not sleep all night, but ended up waking at 7:48. When I showered the water did not go down so that was cut short and I avoided bathing the boys in there because we were already behind schedule. The proximity of the hotel to the activities was hard to beat and the fact that it was Cleveland tempered all expectations.
January 27, 2015
Rated 3.0 out of 5.0 by Hockeyboy Great service but hotel needs work.
Friendly staff, and decent location. Walking distance to ice rink. Main lobby and conference rooms were clean, pool was large and clean. Rooms were clean but very outdated. I feel maintenance and cleaning staff must work very hard to keep up with the old building. Toilet leaked water on floor, windows needed sealed, carpet was very old and fridge was not cold.
January 22, 2015
Rated 3.0 out of 5.0 by boston49 Did not believe I was a platinum member
Second time we stayed at this hotel in past 6 months. Both times we were not given the 500 points for being a platinum member. We were told that we were Gold members not platinum. Didn't get the upgrade or bonus points. I was told that it is IHG's problem. Stayed in 70+ IHG hotels this past year only Strongsville thinks we are a Gold member.
January 14, 2015
Rated 5.0 out of 5.0 by maddog99 Great matteress and clean rooms
Overall great service and great valuve for the money.
January 3, 2015
Rated 5.0 out of 5.0 by IveJJ Love the pool
Love the pool, room, staff the food was great the chef did a good job. reasonable prices
January 3, 2015
Rated 2.0 out of 5.0 by BettRich 1970s vintage hotel!
While this hotel is under renovation, they still are charging 2015 prices for rooms that look right out of the 1970s! My room had a moldy and water stained "popcorn" ceiling, old dingy carpet and bright red and brown walls! They ought to charge 1970s prices for their rooms until this hotel is completely remodeled.
January 2, 2015
Rated 5.0 out of 5.0 by HandM Awesome Staff!!!
Recently my wife and I were looking for a place to get away for an evening and picked your property.
We can honestly say from the time we checked in, the gentleman that checked us in was very friendly, polite and very helpful with questions. The lounge staff, Shannon and the others were by far some of the most courteous and friendly people we have ever met at a hotel. Service was by far the best and we ordered a couple of the burgers and wow, fantastic food.
Room was comfortable and clean and access to the highway was very easy.
We will be making this place at the top of our list for future getaways. Thanks for everything. Please share with the staff that dealt with us.....
December 29, 2014
Rated 4.0 out of 5.0 by Crazy robert Bathroom/elevator
Counter at sink was the smallest of any hotel I've eve stayed at.
Elevator was not working - nor was it posted that it was not working. A repairman had been called.
December 24, 2014