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Rated 3.7 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 by weekend with friends spent the weekend in cleveland with friends. chose this hotel due to the doll and teddy bear show being here. check in was quick and efficent. the lady who checked me in was very pleasant. my room was on the first floor and close to the elevators. the room was clean and comfortable. the beds were comfortable. i requested a 6am wake up call and received it without any issues. check out went without any problems. i didn't try the bar or the restaurant so i can't comment on it. i would stay here again. February 26, 2014
Rated 1.0 out of 5.0 by Tired Dated Property - Not Recommended I stayed for one night driving in during a big snow storm. The lobby was very wet and they didn't have any floor mats out to attempt to contain the snow melt. Check-in clerk was busy bs'ing with the other clerk going off duty. It took a few minutes for her to acknowledge me and start my check in. It seemed to take an unusually long time to check me in #note: I stay in hotels 75+ nights per year so I have what to compare this experience too.# While the clerk was checking-me in, she gave some attitude to another person who called the front desk on the phone. The room had very dated furniture including a very decrepit vinyl desk chair. Bed was okay but not great. Walls were painted cement. The halls had a smell of stale alcohol. It reminded me of what a college fraternity smelled like the day after a large party. The next morning, the hotel had plowed the lot; however, in the process they plowed all of the guests cars in so we had to walk through an 18 inch snow bank to access our vehicles. Later on in the same week I stayed at the HI in Boardman, OH. It was a night and day experience. The Boardman property was clean, staff was very attentive, and the décor was modern. In summary, I can't find anything to recommend about the HI Cleveland- Strongsville Airport other than close proximity to the OH Turnpike. February 22, 2014
Rated 5.0 out of 5.0 by Started off Shaky, ended GREAT!! I stayed in this hotel New Years Eve due to the weather and I could no longer safely drive another 12 hours home. My first impression of the hotel was great, although the entire parking lot was covered in snow and I couldn't see the spaces. The lobby was well decorated, smelled nice and I was greeted with a warm welcome. My second impression was not so great, the computer systems were down so I couldn't be checked into a room and had to wait. After falling asleep in the lobby for about 30 minutes, the front desk gave me a room key. I grabbed all my bags and hiked to the elevator. I got to the room and key didn't work. I was already irritated so this didn't help. Luckily they had phones in the hallway to call the front desk so I didn't have to walk back to tell them. They apologized and sent security up to the room with a new key. That key still didn't work so security started knocking on the door and jingling the knob. To our surprise someone said "What are you doing?" from inside the darn room. Remind you this was like 2am so I know that customer was scared out of their mind even though she tried to use a manly voice to scare us. :) Anyways, security apologized and I was upgraded to an executive suite. When I got to the room, I immediately forgot about all that just happened. I was so pleased with the way they handled the situation I would recommend it 10 times again. Checkout was a breeze (wish they had free breakfast). Parking lot was still covered in snow but I was well rested. If I'm ever in town, I would stay here again. February 20, 2014
Rated 3.0 out of 5.0 by Had to stay for a funeral The faucet in the room dripped. When the heat cycled on in the room, the odor was of cat urine. Drinks in the bar were very expensive. We received a $15 voucher for breakfast and our breakfast was still almost $20 plus tip. For the price paid, definitely NOT a good value. We have stayed in hotels in vacation destinations for much less money that offered many more amenities. February 16, 2014
Rated 3.0 out of 5.0 by Great fitness center, loud room The location is great! Super close to all sorts of restaurants and the mall. The fitness center was great for a hotel. It had 3 working treadmills and a couple of elipticals and weights which is way more than most hotel gyms. The pool looked nice but I did not swim in it. The room was ok. The A/C was SUPER loud and made it difficult to sleep. I bought some earplugs after my second night. The bathroom was really small so I had to do most of my morning stuff at the desk in the room. They store the soaps and stuff above the toilet and it kept falling down. Kind of annoying. I ordered room service. I got a florentine wrap and a side ceasar salad. The salad was really good and bigger than expected but the wrap was cold when it got to me. I was a little disappointed. If it had been warmer it would have been tasty though! I wish they had a continental breakfast because the breakfast they offered was really expensive. February 10, 2014
Rated 2.0 out of 5.0 by Going downhill I have been staying at the Holiday Inn in Strongsville for 13 years. My current schedule is 3 nights every 2 weeks. The office is in downtown Cleveland and I have the option of staying at any one of several hotels in the area. I choose to stay at the Holiday Inn Strongsville location for only one reason any more and that is the staff. They are great! However, the rooms are becoming more and more run down. I only receive one bar of soap, it's hard to get hot water out of some of the bathrooms or the drains don't work very well and some of the blinds are even broke. Most of the TVs don't even have HBO so I don't even bother with TV any more. And where I used to get 3 different coupons and a homemade cookie in my room each night now I receive a coupon for a cold breakfast bar only. It's really getting hard to justify staying in Strongsville and driving 40 minutes into the office each day when I could be staying somewhere closer and nicer. February 10, 2014
Rated 5.0 out of 5.0 by Great stop on the way home Enjoyed our stop at this property on our way home from an extended road trip. Pleasant staff, great ambience with the Super Bowl crowd. The floor-drying fans gave an interesting touch and a great conversation-starter. Comfortable room, good food, well-prepared cocktails. Great overnight stop. (Disappointing breakfast buffet -- no meat!) February 6, 2014
Rated 5.0 out of 5.0 by Very Good Hotel I was quite pleased with everything. Rooms were great and even offered a lounge with free drinks and big TV for executive level. I hope to stay again. February 3, 2014
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