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Rated 3.7 out of 5 by 333 reviewers.
Rated 3.0 out of 5.0 by High Priced hotel For the nightly room charge this is not a value. The rooms have been remodeled but they apparently skimped in some areas. The toilet seat is very cheap plastic. It is almost impossible to shave in the bathroom because of only dim lit lighting around the mirror, that is the only light in the bathroom. The air conditioner appears to be over ten years old and is noisy. The curtains in the room barely cover the windows. The staff is friendly and courteous but the room rates are too high for the accommodations. Realizing that the hotel is being renovated, it is still discomforting seeing construction workers gathering in the evening drinking out in the parking lot. July 29, 2015
Rated 3.0 out of 5.0 by comjforable bed front desk staff friendly Room smelled very bad and nothing was done to make it better July 28, 2015
Rated 5.0 out of 5.0 by Soccer Mom We stayed for three nights with a HS soccer team, and experienced exceptional customer service by front desk and housekeeping staff. Great buffet breakfast in the morning. Rooms were updated and clean. Staff did an exceptional job despite one area of hotel being under renovation (this did not impact our stay negatively in any way). July 24, 2015
Rated 4.0 out of 5.0 by Nice location and good staff Good hotel, nice staff, just wish it were a Holiday Inn Express because I enjoy the breakfast. July 22, 2015
Rated 1.0 out of 5.0 by Strongsville Holiday Inn Stay It was a terrible expereince, dirty rooms, below average food, etc. I would not recommend staying there July 21, 2015
Rated 3.0 out of 5.0 by Poor Experince Poor AC service Human hair found in Bed Hotel under complete construction July 21, 2015
Rated 5.0 out of 5.0 by Great Hotel & Staff We really enjoyed our stay, yeah the renovations are a pain but the results are worth it, the staff, from the front desk to House Keeping were truly great, we will always stay with you when in the area July 20, 2015
Rated 4.0 out of 5.0 by Good customer service We stayed here during my daughter',s soccer tournament this past weekend, and we had an issue with our room upon check-in, which happened to be late in the evening. Kristen from the front desk could not have been any more helpful in helping to resolve the issue very quickly and to our satisfaction. Jeanne from housekeeping came up to room within 10 minutes and took care of the problem for us. Parts of the hotel are under construction, as well as the pool, so it was noisy at times and we were unable to use pool, but we were given breakfast vouchers for good hot/cold breakfast in the restaurant. The service was great, and the staff was very friendly. The location of this hotel for our event was wonderful, and we got to enjoy the fireworks from our room from the downtown festival. The good customer service at this hotel made all the difference in our stay. July 19, 2015
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