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Rated 3.7 out of 5 by 41 reviewers.
Rated 3.0 out of 5.0 Poor reservation accuracy When I called the day of my reservation to see if I could add breakfast to our room, they had no reservation under my name. I gave them my confirmation number and they said that was under a different name. I spent over a half hour on the phone speaking to several different people to get this straightened out. There was a priority rewards number on my reservation, which I am not a member. I thought we had it fixed, but when I checked in, my confirmation number was still under a different name. The girl was less than friendly and seemed irritated with me for this mistake, which was clearly not my fault! I found our room to be comfortable and appreciated the complimentary breakfast, but don't think I'll stay here again. May 11, 2013
Rated 3.0 out of 5.0 by room The room was clean, but, not in great shape. Curtains were spotted and dirty. Bathroom was clean, but, not in very good condition. It needed updated. May 11, 2013
Rated 1.0 out of 5.0 by nice location it was perfect for my reason for being in Cleveland. April 29, 2013
Rated 5.0 out of 5.0 by First Time in Cleveland Nice room, Good People - Great Food! Good Location - Easy to Find April 22, 2013
Rated 5.0 out of 5.0 by Comfortable bed. Quiet room. Great shuttle service to/from airport. Fantastic breakfast. April 14, 2013
Rated 5.0 out of 5.0 by Always Exceeds Expectations! I stay at this hotel two weekends per year for an in-hotel convention, and the rooms are always clean, the front desk is always courteous, and the staff is always quick to clean up the mess we make at the convention. Couldn't be held any nicer place! I would recommend this hotel to anyone! April 13, 2013
Rated 3.0 out of 5.0 by Room and Gym I could not get the heater/air to a comfortable level or even in fact to go on. Also the gym equipment is extremely dated and in major need of repairs/upgrades. The staff is friendly and provides good service. April 12, 2013
Rated 1.0 out of 5.0 by Horrified by Horror Convention There was a horror movie convention held at the hotel the night we stayed. The attendees were drunk at all times of the day. There were pornographics flyers posted in the lobby. The hotel smelled of beer. The hotel restuarant's food was mediocre at best. My friend did not finish his meal. The staff was nice, the room was clean, and the AC worked. April 12, 2013
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