Rated 3.7 out of 5 by 323
Rated 5.0 out of 5.0 by Parma77 Very friendly and professional staff.
When we are staying in the suburbs, this is always our preferred hotel. The location is convenient to I-71, MetroParks, and the West Side of Cleveland. Kids always enjoy the ice-rink next door, hiking and deer-watching in the parks, and the nearby mall. The indoor pool is being refurbished but looks like it will be ready soon. This trip it rained for a week, and your staff recommendations for many other child-freindly activities on rainy days were superb. Your staff in Cleveland is always very much appreciated and makes our stay a pleasure.
July 3, 2015
Rated 5.0 out of 5.0 by joey334 Comfortable bed
Always friendly service. Airport shuttle is very reliable and on time. Some of the vans have been upgraded and are very nice and roomy.
July 1, 2015
Rated 4.0 out of 5.0 by Larry T. Front Desk Staff Member
Thanks to Katarina for making my stay so positive!!!
June 27, 2015
Rated 4.0 out of 5.0 by Kinini very friendly staff
When we checked in, the desk personal was very prompt and friendly. The hotel itself was getting an update and so with the exterior doors opened because of painting it was a bit stuffy and humid but the room was nice.
June 26, 2015
Rated 1.0 out of 5.0 by ssdub mis-leading
The room was fine, the food was good, but the fact that when I reserved my room a week in advance and was not told that the pool would be closed was disappointing!! When I booked the room I was told about all the amenities available! And as trivial as it may sound the view of the rooftop air conditioner and the ice machine out of order on the 3rd floor didn't improve my experience.
June 25, 2015
Rated 5.0 out of 5.0 by Robm54 Home away from home
I felt very important to the desk staff. They were extremely helpful when I asked questions regarding the location of places I was looking to visit.
June 22, 2015
Rated 5.0 out of 5.0 by fireco great service and ease of check in and out
I had no problems with the check in or out and the staff was great. The only issues I had was the ice machine did not work and the elevator was not working at night when I returned to the hotel.
June 19, 2015
Rated 2.0 out of 5.0 by falink Check-in Staff
Asked for 1st floor room when we called, I have hard time walking, requested close to lobby. When we arrived check-in clerk assigned us a room on 6th floor. My wife spoke to clerk and she reassigned room 155 to us. My wife went to the room down the long main corridor and then a right turn to the end of the cross corridor. Could not have been further away!! She returned to the desk and spoke to the clerk. The clerk stated that we could use DOOR C at the rear of the building to enter and leave the building!! She was not at all concerned that this created physical concerns for me and basically put most of the hotels amenities out of my reach!!
DOOR C is an exposed entrance--rained heavily during our stay--got soaked repeatedly walking to and from car when we went out--the hotel has a nice covered main entry.. After 3 days stay my wife went to the desk, a new clerk understood our problem and assigned a much closer room, 103.
June 10, 2015