Rated 3.7 out of 5 by 331
Rated 5.0 out of 5.0 by Futbol Mom Soccer Mom
We stayed for three nights with a HS soccer team, and experienced exceptional customer service by front desk and housekeeping staff. Great buffet breakfast in the morning. Rooms were updated and clean. Staff did an exceptional job despite one area of hotel being under renovation (this did not impact our stay negatively in any way).
July 24, 2015
Rated 4.0 out of 5.0 by PH2222 Nice location and good staff
Good hotel, nice staff, just wish it were a Holiday Inn Express because I enjoy the breakfast.
July 22, 2015
Rated 1.0 out of 5.0 by Franko Yanko Strongsville Holiday Inn Stay
It was a terrible expereince, dirty rooms, below average food, etc. I would not recommend staying there
July 21, 2015
Rated 3.0 out of 5.0 by Bwallace91 Poor Experince
Poor AC service
Human hair found in Bed
Hotel under complete construction
July 21, 2015
Rated 5.0 out of 5.0 by J & L W Great Hotel & Staff
We really enjoyed our stay, yeah the renovations are a pain but the results are worth it, the staff, from the front desk to House Keeping were truly great, we will always stay with you when in the area
July 20, 2015
Rated 4.0 out of 5.0 by FelisaK Good customer service
We stayed here during my daughter',s soccer tournament this past weekend, and we had an issue with our room upon check-in, which happened to be late in the evening. Kristen from the front desk could not have been any more helpful in helping to resolve the issue very quickly and to our satisfaction. Jeanne from housekeeping came up to room within 10 minutes and took care of the problem for us. Parts of the hotel are under construction, as well as the pool, so it was noisy at times and we were unable to use pool, but we were given breakfast vouchers for good hot/cold breakfast in the restaurant. The service was great, and the staff was very friendly. The location of this hotel for our event was wonderful, and we got to enjoy the fireworks from our room from the downtown festival. The good customer service at this hotel made all the difference in our stay.
July 19, 2015
Rated 2.0 out of 5.0 by Hard working Mom Comfortable bed, small bathroom
Bathroom had small vanity, shower didn't work well and had to wait for hot water. We weren't impressed with breakfast, especially since it wasn't part of the hotel package, but extra.
July 14, 2015
Rated 2.0 out of 5.0 by Visitor529 Rooms dirty
Even though the hotel was in the midst of renovations, that's no excuse for hairballs in the tub, dirty rags left on top of the phone and failure to replace cups, instant coffee and towels. The entire facility was dirty.
I attended a conference here and three people at my lunch table were served moldy desserts. That's inexcusable.
I complained to the manager but he blew me off, probably because the fire alarm went off at 4:45 in the morning and kept going off. The desk clerk tried to turn it on me, as if it were my fault that I stayed in a dirty room.
July 12, 2015