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  • 1 888 HOLIDAY
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Rated 3.8 out of 5 by 293 reviewers.
Rated 3.0 out of 5.0 by Good service The service is the highlight of this hotel. Hotel has been under construction for a while now, and I have yet to see much improvement. April 24, 2015
Rated 5.0 out of 5.0 by Nice place The overall experience was great. The front staff and staff in the restaurant for the morning were absolutely amazing. The staff at night in the restaurant/bar were horrible. They were very unfriendly and one of them rolled their eyes at my husband. We had a lot of people, but they were very rude. We did not go in there the next night because of them so we were down the road to another restaurant. The pool was very nice, just wish they had a hot tub. April 24, 2015
Rated 5.0 out of 5.0 by Bar service excellent Only ate in bar area, bartenders/servers were very good! Been there one time before (last year) and server remembered me, I could see they were kind with everyone, very busy and they worked good together. ?..full area, only saw 3servers, and they kept up with it....very professional,I tipped well and hope to see them next year. .......also prices a little steep, but meals were large, hot, and good! But service is what really stood out!......I think their names were Jessica, Michele, and one who Had some tattoos, all very good! Please inform them of complements, .see you next year, April 23, 2015
Rated 2.0 out of 5.0 by Not the usual Holiday Inn Worn out work chair and desk. The "leather" chair had a lot of the covering worn off of it, the work table had all the stain worn off of it and it was down to the bare wood on the corners. Holes in the curtain, a power strip that was hanging down (beside a hole in the wall). Not your typical Holiday Inn, I was in town on business and I was glad of that. I would have been embarrassed to have my family stay in such a worn out looking room. The rest of the furnishings were up to par, but goodness....spend about $500 and upgrade the work area. Bathroom personal storage area is very small, you will have to store most of your toiletries out in the bedroom. April 19, 2015
Rated 2.0 out of 5.0 by Grossly over priced!!!! I've been at this Hotel a few times. the staff is great but the prices are way to expensive for the hotel rooms and the Bar drinks/spirits. i payed for one night stay. i could have stayed a suite at a neighboring IHG Crown Plaza. April 16, 2015
Rated 1.0 out of 5.0 by totally disgusting The holiday inn in Strongsville is not a place I would ever stay at again. The entire building needs to be renovated. There is duct tape holding the carpeting together, the furniture is beyond worn and there is a smell to the building. I literally don't believe my sheets were changed. The bed smelled. The only good thing was the bar....but I couldn'ttrust it because everything else was so gross. April 15, 2015
Rated 2.0 out of 5.0 by Horrible plumbing the drainage system in the sink and the tub was horrible. It was so slow, and there were questionable hairs found floating in the water that wasn't ours. Also the drinks in the bar were too pricey. We had 2 long island iced teas and they were too sour to drink!! I would never stay or reccommend this hotel. The staff at the front desk were nice and friendly, we were not greeted as IHP guests, I had to ask. We were there for a convention, but I would reconsider attending that convention again if I had to stay at this hotel. April 14, 2015
Rated 3.0 out of 5.0 by Renovations in progress I was awoken at 7AM to heavy construction above my room. I immediately called down to the front desk and Libby answered and told me she would look into it right away. After a few minutes it did not stop so I called again and she told me someone was on the way up to have them stop. I decided to go to the front desk and talk to a manager. Upon arriving at the front desk I asked for a manager and they told me there was not one available. Libby told me that the construction is not scheduled to start until 9AM. Being how loud it was, I was concerned about being woken up again in the same room. Libby offered to change my room. Although it was an inconvenience to pack up and move, I agreed to this in order to get some sleep. I stay here for work, as a flight crew. We arrived at 11:30PM the night before this occurred, and we were assured by Joe that the rooms we were assigned would be "far away from the construction." As I found out, this was not true, adding to my frustration. I finally had a chance to speak with a manager about the situation. The only one available before I left was from the restaurant, Carol. She assured me this would be addressed in the future. I would like to personally compliment Libby. She was extremely nice and handled my situation professionally & promptly. Even though she is not a manager, I felt she handled it better than most managers have with some of my past experiences. In addition to taking care of the problem, she also gave me coupons for breakfast and a generous dinner voucher. I stay in hotels at least 150 nights per year and I must say, Libby is a top-notch employee and a valuable asset to The Holiday Inn Strongsville. If you are concerned with the renovations here I recommend asking for a room that is not near the construction. Currently the construction is in the back wing of the hotel, so the lower room numbers (closer to the front of hotel) are better. (Eg. 401,402, etc..) April 6, 2015
  • 2015-04-27T10:53:09.750-05:00
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