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Rated 3.7 out of 5 by 330 reviewers.
Rated 4.0 out of 5.0 by Nice location and good staff Good hotel, nice staff, just wish it were a Holiday Inn Express because I enjoy the breakfast. July 22, 2015
Rated 1.0 out of 5.0 by Strongsville Holiday Inn Stay It was a terrible expereince, dirty rooms, below average food, etc. I would not recommend staying there July 21, 2015
Rated 3.0 out of 5.0 by Poor Experince Poor AC service Human hair found in Bed Hotel under complete construction July 21, 2015
Rated 5.0 out of 5.0 by Great Hotel & Staff We really enjoyed our stay, yeah the renovations are a pain but the results are worth it, the staff, from the front desk to House Keeping were truly great, we will always stay with you when in the area July 20, 2015
Rated 4.0 out of 5.0 by Good customer service We stayed here during my daughter',s soccer tournament this past weekend, and we had an issue with our room upon check-in, which happened to be late in the evening. Kristen from the front desk could not have been any more helpful in helping to resolve the issue very quickly and to our satisfaction. Jeanne from housekeeping came up to room within 10 minutes and took care of the problem for us. Parts of the hotel are under construction, as well as the pool, so it was noisy at times and we were unable to use pool, but we were given breakfast vouchers for good hot/cold breakfast in the restaurant. The service was great, and the staff was very friendly. The location of this hotel for our event was wonderful, and we got to enjoy the fireworks from our room from the downtown festival. The good customer service at this hotel made all the difference in our stay. July 19, 2015
Rated 2.0 out of 5.0 by Comfortable bed, small bathroom Bathroom had small vanity, shower didn't work well and had to wait for hot water. We weren't impressed with breakfast, especially since it wasn't part of the hotel package, but extra. July 14, 2015
Rated 2.0 out of 5.0 by Rooms dirty Even though the hotel was in the midst of renovations, that's no excuse for hairballs in the tub, dirty rags left on top of the phone and failure to replace cups, instant coffee and towels. The entire facility was dirty. I attended a conference here and three people at my lunch table were served moldy desserts. That's inexcusable. I complained to the manager but he blew me off, probably because the fire alarm went off at 4:45 in the morning and kept going off. The desk clerk tried to turn it on me, as if it were my fault that I stayed in a dirty room. July 12, 2015
Rated 5.0 out of 5.0 by Very friendly and professional staff. When we are staying in the suburbs, this is always our preferred hotel. The location is convenient to I-71, MetroParks, and the West Side of Cleveland. Kids always enjoy the ice-rink next door, hiking and deer-watching in the parks, and the nearby mall. The indoor pool is being refurbished but looks like it will be ready soon. This trip it rained for a week, and your staff recommendations for many other child-freindly activities on rainy days were superb. Your staff in Cleveland is always very much appreciated and makes our stay a pleasure. July 3, 2015
  • 2015-07-26T11:12:22.185-05:00
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