Rated 3.6 out of 5 by 113
Rated 4.0 out of 5.0 by TK613 Review
The middle elevator didn't work and 1 treadmill was out of order. The Staff in excellent, perhaps the best I've ever seen in a hotel.
June 11, 2013
Rated 5.0 out of 5.0 by Polkabear Experience
What I experienced was that the staff was very friendly, very helpful, and the rooms were very relaxing and clean.
June 2, 2013
Rated 5.0 out of 5.0 by Scamper36 Nice Room......good aviance
I was only there one night...enjoyed my stay....was there two years ago for the same meeting. Like the closeness to the airport and the shuttle service as well.
May 25, 2013
Rated 2.0 out of 5.0 by Ryan1977 Exterior poor / Interior great
I stayed here on business and would say here again. I always check out the pool and hot tub. I noticed the hot tub had been filled in with mulch with a few stones placed on top This is a classic running joke with me and my wife. Days Inns do this, not Holiday Inns! I used the stairs in stairwell C instead of waiting and taking the elevator. The door knob had been removed on the first floor door. I had to go outside to get inside. Parking lot needs to be sealed and striped. Propane area fence is falling down. Back parking lot is completly dark at night. A light pole is missing near the back parking lot. My first night here looked like a TA Truck Stop. The sad thing is they spent a lot of money to update the inside, but did nothing to the exterior. However, I would stay here again. Price was great and a great location.
May 23, 2013
Rated 3.0 out of 5.0 Poor reservation accuracy
When I called the day of my reservation to see if I could add breakfast to our room, they had no reservation under my name. I gave them my confirmation number and they said that was under a different name. I spent over a half hour on the phone speaking to several different people to get this straightened out. There was a priority rewards number on my reservation, which I am not a member. I thought we had it fixed, but when I checked in, my confirmation number was still under a different name. The girl was less than friendly and seemed irritated with me for this mistake, which was clearly not my fault! I found our room to be comfortable and appreciated the complimentary breakfast, but don't think I'll stay here again.
May 11, 2013
Rated 3.0 out of 5.0 by Markel room
The room was clean, but, not in great shape. Curtains were spotted and dirty. Bathroom was clean, but, not in very good condition. It needed updated.
May 11, 2013
Rated 1.0 out of 5.0 by Spin nice location
it was perfect for my reason for being in Cleveland.
April 29, 2013
Rated 5.0 out of 5.0 by LunchBucket3 First Time in Cleveland
Nice room, Good People - Great Food!
Good Location - Easy to Find
April 22, 2013
Rated 5.0 out of 5.0 by ColorGeniu5 Comfortable bed. Quiet room.
Great shuttle service to/from airport. Fantastic breakfast.
April 14, 2013
Rated 5.0 out of 5.0 by AKMELLIN Always Exceeds Expectations!
I stay at this hotel two weekends per year for an in-hotel convention, and the rooms are always clean, the front desk is always courteous, and the staff is always quick to clean up the mess we make at the convention. Couldn't be held any nicer place! I would recommend this hotel to anyone!
April 13, 2013
Rated 3.0 out of 5.0 by nrhst3 Room and Gym
I could not get the heater/air to a comfortable level or even in fact to go on. Also the gym equipment is extremely dated and in major need of repairs/upgrades.
The staff is friendly and provides good service.
April 12, 2013
Rated 1.0 out of 5.0 by john12345 Horrified by Horror Convention
There was a horror movie convention held at the hotel the night we stayed. The attendees were drunk at all times of the day. There were pornographics flyers posted in the lobby. The hotel smelled of beer. The hotel restuarant's food was mediocre at best. My friend did not finish his meal. The staff was nice, the room was clean, and the AC worked.
April 12, 2013
Rated 2.0 out of 5.0 by Bridesmother Good location, nice rooms/ lobby - management dropped the ball
Booked a block of rooms for my daughter's wedding. For 6+ months the communication with the staff was helpful and timely in responding to our inquires.
The Monday before the wedding I received notice in an email that the hotel had booked a Horror Film Festival at the hotel (a yearly event that had been taking place there for several years). Over 90% of the hotel was booked for the festival - the only other guests would be our family and friends and flight attendants from the airport. We booked almost 50 rooms/nights for the weekend and they offered a few of our guests a free night for their oversite.
The hotel lobby, parking lot, halls and bar were packed each night with costumed festival attendees and while some may have considered it entertaining, it certainly was not the atmosphere we wanted for friends and family coming in for a formal event.
We could not change hotels given the short notice and I was not in a position just 4 days before the weekend to address this issue as I would have liked - we just had to roll with the situation.
I feel the hotel management should have done much more to compensate all of our guests. We host a number of events and most family and friends traditionally stay at this hotel - I can't say that will be the case in the future.
April 12, 2013
Rated 1.0 out of 5.0 by FamilyGuy27 DO NOT STAY at this hotel!
As a consultant, I travel a lot and stay a many hotels. Usually I have very good experiences with Holiday Inn.
I decided to take my family away on vacation for this one. The staff at check-in was wonderful. After that it all went downhill.
We checked in on Friday and stayed for the weekend. There was trash (leftover to go boxes) by the elevator that was there for the whole weekend (I kid you not!). We saw them on Friday when we checked in and they were there all day Saturday before being picked up on Sunday.
The worst part of the hotel was the hotel service. Saturday 8:20AM we were woken up by the housekeeper loudly knocking on our door. She asked us if we wanted housekeeping on that day. No "Good morning" , "Sorry to disturb you"... just "Do you want housekeeping today?" YES 8:20AM on Saturday!
Then the next morning at 10:50am there was another loud knock on our door. Also housekeeping but this time it was a guy in jeans in sweatshirt. Kind of like a casual maintenance guy. He wanted to know if we would be checking out on time today. We were almost done with packing up and could not wait to get out of there!
Definitely the worst Holiday Inn and one of the worst hotels I have ever stayed at!
Summary - give yourself a break... don't stay at this hotel. Housekeeping really ruins the vacation!
April 2, 2013
Rated 1.0 out of 5.0 by Flade HI Strongsville, OH
This was just about the most unenjoyable HI stay I have had - and I stay at HI alot. I spent two nights there.
The first day I checked in and when I asked about the restaurant and bar, I was told the food is great. When I came down to eat - the restaurant had a sign that said "closed" so I went into the bar. I do not mind eating at the bar, but before ordering food on the company my habit is to buy myself a cocktail. So I ordered up a Grey Goose Martini. The bartender said "Sure hon" and proceeded to make me a nice one - for $17.00! I almost fell off my stool. I am from NJ and travel a lot. I am used to paying a little more for call drinks. But $17.00 in Cleveland - that was highway robbery. I felt a little used so when the bartender came back to ask about food I just told her that I spent all my money and would have to go rob a bank if I wanted to stay there. I went out and had a fine dinner at a local restaurant.
If you think that didn't go over well then you should have seen me the next day. After dining out again, I returned around 9:00 PM. For the next 6 hours, from 9:00 PM until 3:00 AM the next morning when I could finally get to sleep I had to listen to the sound of young children running up and down the hallway. It wasn't constant and it wasn't extrordinarily loud but it went on for a full 6 hours, on and off. I called the desk around 10:00 PM when I was done watching TV. After constantly hearing thumping and giggling, I called the desk again. It was around 2:30 AM and I used a little more colorful language to exprress my distress. Both times I was told that "I will send somebody up." Maybe they did.
The next morning, judging from the activity in the lobby it appeared that some sort of young sporting team stayed at the hotel - obviously with incompetient adult supervision. Not a good stay at all.
In some places #like Perrysville - French Corner# Priority Platinum gets a floor without children. I never really cared before but I will from now on.
March 26, 2013
Rated 4.0 out of 5.0 by duckman1 Decoy Show Weekend
Friendly staff, room was clean, nicely remodeled. Nice touch that they give each room members two free snacks for the weekend.
March 15, 2013
Rated 3.0 out of 5.0 by 876rick Not a clean feeling
Bathroom very small. Clean towels hanging in shower bad idea. Overspray from previous guest likely contacted those towels (ugh!).
March 5, 2013
Rated 5.0 out of 5.0 by JJC3 Great Service and friendly staff!
Always a great stay and value for your money. Excellent staff with special kudos to Jess and Kevin in the bar / lounge!
February 22, 2013
Rated 2.0 out of 5.0 by Ohio2013 maintenance / room
Lots of things were not working, broken or just not there... Elevator button did not light up, didn't know if it was working or not... ice machine was not working, no ice bucket in the room.
Price of room was pretty high considering no microwave, no refrigerator, no ice machine. Bathroom was very inconvenient. Do not like that there is no place for your toiletries especially if more than one person in room. Bed and pillows were comfortable.
We checked out after one night and moved to another hotel for the same price, and lots of amenities.
February 12, 2013
Rated 4.0 out of 5.0 by MrPinstripeSuit January 13' double queen
Rooms appeared recently updated. Bathroom sink area was too small. Not much room to put out your toiletries in there. Several good size mirrors. Room and public areas were chilly. The bar and restaurant were terrific, but bring two wallets. Food was very good. Beer, wine, and drink selections above average. Wait and bar service excellent.
January 23, 2013
Rated 4.0 out of 5.0 by ChaseS WiFi issues, Unresponsive Manager
I recently switched from a competitor to Holiday Inn for my business travels, as I prefer the rewards program.
During my 3 day stay in December the WiFi was out of service majority of my stay causing me to spend my nights in a Panera working.
I have emailed hotel management on two occasions to find out if this is a frequent issue or if they were just having temporary difficulty. I travel to the area monthly and would like to know for future reference. I think its a reasonable question.. To date hotel management has failed to return my emails, not impressed with their lack of customer service!
January 22, 2013
Rated 5.0 out of 5.0 by Tomsister Best check-in ever
I don't remember the desk clerk's name but he was such a treat. Made us feel so special. He actually loves his job or deserves an Oscar for the performance.
Will stay there any time I am back in the area. Hotel close to shopping, great restaurants and interstate
January 2, 2013
Rated 5.0 out of 5.0 by Stenogirl Above average facility
This was an absolutely great facility - definitely a high-end Holiday Inn. The room was great, spacious and had a refrigerator. The lobby was large and welcoming. Even the bar and kitchen were open late. I had to make changes to my reservation twice, and the staff was wonderfully accommodating. We were very impressed overall.
December 8, 2012
Rated 5.0 out of 5.0 by sweetkrista Very accomodating staff, comfortable rooms
Although I had a small problem with my check-in rate, overall I would say this hotel was excellent.
My small problem was taken care of and I would recommend this hotel. Great location (next to the mall and arena), great staff, comfortable rooms and excellent food.
December 7, 2012
Rated 4.0 out of 5.0 by RoadTech Airport Hotel
Yes, you are just minutes from being dropped off at the airport, so you can dump your rental car after dinner and just sleep in and sleep longer into the morning. Their bus will pick you up at the car rental center within 3-5 minutes and drop you off in the morning at the airport leaving you time to spare. They make it easy.
December 5, 2012
Rated 1.0 out of 5.0 by smama front desk lady was lazy
i stumbled onto this location by accident, thinking it was an HI express but was fine with it because it was so late at night.
the lady at the front desk took a very long time to come out to the desk and greet me, then seemed annoyed at the fact that i needed her to look up my points membership number and according to her, ''all the computers were acting up''...it seems that she deliberately pretended to find my account when i haven't seen the reward points posted to my account.
forget that she treated me this way, it was late at night, maybe she was having a bad hour...I became really irate that as I waited in the lobby for my husband to bring in the luggage, she had put someone on hold while checking me in and continued to do so, just letting the caller on hold buzz ring for the entire time that i was in the lobby (at least 15 minutes). I was watching how she was doing absolutely nothing as there was no one to help or work being completed, she just completely IGNORED the buzzing hold sound for as long as she pleased, convinced that no one was going to do anything about it.
I'm assuming that she is the owner or some one that can't be fired from the negative and lazy attitude, i had to ask specifically for each of my member perks because otherwise, which was a pain. I had planned on remembering her name for purposes like this but have forgotten....the room was okay, housekeeping left dust bunnies and wasn't as thorough as I have seen at other HI express properties.
lesson: stay in a Holiday Inn Express next time.
December 4, 2012
Rated 4.0 out of 5.0 by Fishhead57 Reasonable accomodation, good experience
The room was clean ready when we arrived.
The hotel in general was clean and the staff were welcoming.
I only had breakfast in the dining room on two mornings.
It was good food and good value for the money, coffee was very good.
I did not use the swimming pool, but it was large and there were lots of towels available.
November 24, 2012
Rated 5.0 out of 5.0 by Fishgeek14606 All around pleasant experience
Had the opportunity to attend the Ciclid Extravaganga last weekend that was hosted at the Cleveland-Strongville Holiday Inn. What a pleasant experience, not only in regard to the event, but the Holiday Inn as well. Room was very comfortable, and a great value. Also appreciated the fitness center and the (albeit small) business center that I used during my stay. I was impressed by the staff, and in particular, those at the front desk. Very busy weekend for the hotel, but they were extremely accomodating and took the time to patiently take care of every need that I had. To put it as succinctly as I can.......they were just very nice people. Hope to visit again in the near future.
November 23, 2012
Rated 5.0 out of 5.0 by Tyy1 Staff
Your staff goes out of their way to welcome or re welcome guest. Find the front staff to be excellent..Thanks
November 20, 2012
Rated 4.0 out of 5.0 by Danno10 Exercise Area
The exercise area needs some new equipment. The ellipiticals are in bad shape and broken. A couple of the treadmills made a lot of noise and squeaked while you used them.
November 19, 2012