Rated 4.4 out of 5 by 138
Rated 5.0 out of 5.0 by bkjt08 new bride and groom
The jacuzzi suite was the best in the area. Will love to go again
October 1, 2014
Rated 5.0 out of 5.0 by Smarch Like this hotel
I stay here whenever I'm in the area. Internet is good property is still new enough that the bed and bathrooms are nice. Little town down the road has a few good places to eat as well.
September 26, 2014
Rated 5.0 out of 5.0 by Mikesz1953 Clean and comfortable
Clean and comfortable. Location not the best. Internet was spotty and would cut off periodically.
September 26, 2014
Rated 5.0 out of 5.0 by Tutti44 room cleaniness
Pleasantly surprised when entering the room - very clean - neat - and welcoming.
September 25, 2014
Rated 2.0 out of 5.0 Not So Hot
- Musty hotel with outdated furnishings.
- Inattentive staff who spent more time outside smoking than attending to customers.
- The breakfast attendant was great, very friendly and helpful.
I will never stay at this hotel again, nor would I recommend it to others for the price I paid.
September 24, 2014
Rated 5.0 out of 5.0 by zahn304 Great hotel
The hotel was great, very relaxing and quiet. Breakfast food was wonderful.
Only slightly disappointing side was hot tub was more like a luke warm tub, it was not up to normal temp. But everything else was perfect besides that.
September 24, 2014
Rated 5.0 out of 5.0 by ceebmw Great sleep
Lovely stay. The room was fresh clean and inviting. The bed was the most comfortable hotel bed I have ever slept in. Staff were professional.
September 23, 2014
Rated 4.0 out of 5.0 by keth the closer weekend stay at holiday inn
The stay was good. spent the weekend there on business. tv and internet was good. place was right next to the express way and close to cleveland. Would stay here again
September 18, 2014
Rated 5.0 out of 5.0 by Mike890 Staff excellent
Hotel is easy to get to,right off interstate, all the Staff is second to none-wish all HIE were this way. Hotel is clean,not the latest HIE update but the second most for the rooms. Places to eat about 10 minutes away. I spend and 150 nights in hotels a year and this is one of the better ones.
September 15, 2014
Rated 5.0 out of 5.0 by OldDogTraveler Quick on/off from Ohio Turnpike
Overall good experience. Room was clean, fresh. Only issue was a bit of noise from planes taking off nearby but otherwise the hotel itself was in excellent shape, clean, and staff pleasant.
September 12, 2014
Rated 5.0 out of 5.0 by dmalson outstanding service
the staff went out of their way to ensure that everything was right with my stay. recommendation of local eating establishments was excellent
September 10, 2014
Rated 4.0 out of 5.0 by donnaR Pool was great
Coming in from a long trop, getting into a pool that is hot is very enjoyable...sauna and whirlpool were very appreciated.
September 10, 2014
Rated 5.0 out of 5.0 by Saif23 Great Hotel
Wonderful stay, would stay again. This trip was only for a transit but it was sufficient for our needs.
September 8, 2014
Rated 4.0 out of 5.0 by hawkgirl96 comfortable stay
great breakfast staff! comfortable stay in the room.
September 7, 2014
Rated 5.0 out of 5.0 by Pegalooch Clean and comfortable
After a full day of travel finding a clean comfortable room makes all the difference in the world between enjoyable travel and only meeting the need to sleep. From the entrance to the lobby desk, the elevator, the hall, to the room, clean throughout. The smell of clean everywhere, bedding and towels that seem brand new, no dust or even discoloration on anything. After a wonderful nights sleep in such a comfortable bed, I found myself asking, "What brand and model of bed is this, the next time we buy a bed, we should get one like this". All the furniture was so comfortable.
You could not have had a more clean and comfortable room. We would gladly stay here again.
September 5, 2014
Rated 3.0 out of 5.0 by kathleen1 breakfast
Your breakfast was excellent, and the hours were convenient
September 4, 2014
Rated 4.0 out of 5.0 by d44w leisure family
Nice hotel - great spot for a quick break with easy access off of turnpike
September 1, 2014
Rated 2.0 out of 5.0 by Cgaspero Disappointed
Prior to arriving we asked that the room air conditioner be cleaned because of allergies. The air conditioner contained small bugs as well as the luggage bench. Surfaces were dirty. We communicated to the desk staff. The answer we got was that "after all we upgraded you to a suite" In addition the bagels in the breakfast room were stale. The pancake maker and hot water dispensers were in operable because of a tripped circuit breaker. Took an hour for maintenance to come and fix.
August 30, 2014
Rated 5.0 out of 5.0 by cyndora nice location/clean rooms
Food could use improvement, better eggs, fresh fruit and more choices.
August 28, 2014
Rated 5.0 out of 5.0 by Charlie R Excellent hotel and a Great Value
The room was an extremely good value, clean and comfortable. The hotel staff was terrific! The surrounding properties aren't much to look at, but the hotel itself is great! Easy access to and from the Ohio Turnpike. It was a great overnight stop for our trip home. The breakfast was great too!
August 20, 2014
Rated 4.0 out of 5.0 by Afm70 Convenient and comfortable
In general all was good. I recommend this place for travelers with children.
August 19, 2014
Rated 5.0 out of 5.0 by perky2 good hotel
nice large clean rooms, friendly staff I have stayed here in the past and would do so again.
August 19, 2014
Rated 5.0 out of 5.0 by MInnesotaGuy Great place to stay
I've stayed twice at this property, both times while driving cars cross-country. (It's a nice days' drive from NYC if you're headed west.) Easy on/easy off the Ohio Turnpike, nice and clean newer property and friendly, helpful staff. I like HI Express in general, but this one is a notch above most of the others.
August 18, 2014
Rated 4.0 out of 5.0 by Momof5crazykids Perfect stay
I am a neat freak and also love a good price for a clean nights stay. I felt very comfortable here. However, we stayed the next night in N Chicago HI Express and paid $40 less for the same high quality clean room. I left feeling very happy with my stay, wishing I could have gotten both rooms for the lesser price in the same hotel lines. I would have expected N Chicago to be more costly, but it was cheaper. I would definately stay here again if need be.
August 12, 2014
Rated 5.0 out of 5.0 by ml13 Good Experience
Recently stayed at Cleveland Richfield location. It was close to I77 freeway and the Ohio Turnpike which was convenient since I was visiting folks in both Stow (S) and Cleveland area (N). Would definitely stay there again. I had a King bed suite. The room was very comfortable, nicely laid out, and ALL the service was excellent and friendly.
August 10, 2014
Rated 5.0 out of 5.0 by madtownbiker Accommodating to Local Event
I stayed for the Sweet Corn Challenge bike ride and the hotel was accommodating to allow a late check out so I could recover after the ride. Great customer service and comfortable room!
August 6, 2014
Rated 2.0 out of 5.0 by PMW77 Disappointed
Stay at Holiday Inn Express locations A LOT. Was disappointed with this location. Front desk attendant was snippy and rude. Our room was not swept once during the 3 night stay and bathroom only cleaned once besides just replacement of towels. Had stayed at this property before and it had always been very nice but this time was very disappointing.
August 6, 2014
Rated 4.0 out of 5.0 by MSB49 Overall Nice Hotel
Overall stay at HI Richfield was good/above average. Facility was clean and staff for the most part was helpful. Room was spacious and clean, Bathroom had no fan so got real steamy. Ice machine on our floor did not work during course of 5 days we were there, had to go to 1st or 4th floor to get ice which was not too bad, but still an inconvenience when there was a non-working ice machine literally across from our room. When I brought to attention of male staff person (afternoon/evening) he said he give what came across as non caring response that he knew about it and didn't know when it would be fixed. Same staff person spent more time outside of main entrance smoking than covering the desk. Also didn't keep pool area towels stocked and had to call nearly each time to bring pool towels (same staff as above). Hotel was conveniently located to Cuyhoga National Park and easy drive to Akron or Cleveland sites.
August 5, 2014
Rated 5.0 out of 5.0 by Ryan220 Great Experience
We recently went on vacation and stayed at 3 different Holiday Inns and this was easily the best one. The staff was very courteous. I was recognized as a Priority Club member on check-in (I have been a member for a long time and this was the greatest effort given). The breakfast was good and changed a bit between the two days. The room was spacious (the biggest that we stayed in, even when we stayed in "identical" rooms in different cities) and very clean. This was a great stay and I highly recommend it to anyone!
August 2, 2014
Rated 4.0 out of 5.0 by pink5683 Perfectly fine
We stayed at this hotel because we were attending a wedding nearby.
The hotel was perfectly fine, and served its purpose for a place to lay our heads for the night. Nothing stood out as remarkably bad or good.
The room was comfortable and clean, and breakfast had a decent selection.
July 30, 2014