Rated 3.7 out of 5 by 131
Rated 5.0 out of 5.0 by katana803 weekend with friends
spent the weekend in cleveland with friends. chose this hotel due to the doll and teddy bear show being here. check in was quick and efficent. the lady who checked me in was very pleasant. my room was on the first floor and close to the elevators. the room was clean and comfortable. the beds were comfortable. i requested a 6am wake up call and received it without any issues. check out went without any problems. i didn't try the bar or the restaurant so i can't comment on it. i would stay here again.
February 26, 2014
Rated 1.0 out of 5.0 by BroJon Tired Dated Property - Not Recommended
I stayed for one night driving in during a big snow storm. The lobby was very wet and they didn't have any floor mats out to attempt to contain the snow melt.
Check-in clerk was busy bs'ing with the other clerk going off duty. It took a few minutes for her to acknowledge me and start my check in. It seemed to take an unusually long time to check me in #note: I stay in hotels 75+ nights per year so I have what to compare this experience too.# While the clerk was checking-me in, she gave some attitude to another person who called the front desk on the phone.
The room had very dated furniture including a very decrepit vinyl desk chair. Bed was okay but not great. Walls were painted cement. The halls had a smell of stale alcohol. It reminded me of what a college fraternity smelled like the day after a large party.
The next morning, the hotel had plowed the lot; however, in the process they plowed all of the guests cars in so we had to walk through an 18 inch snow bank to access our vehicles.
Later on in the same week I stayed at the HI in Boardman, OH. It was a night and day experience. The Boardman property was clean, staff was very attentive, and the décor was modern.
In summary, I can't find anything to recommend about the HI Cleveland- Strongsville Airport other than close proximity to the OH Turnpike.
February 22, 2014
Rated 5.0 out of 5.0 by SnowedIn Started off Shaky, ended GREAT!!
I stayed in this hotel New Years Eve due to the weather and I could no longer safely drive another 12 hours home. My first impression of the hotel was great, although the entire parking lot was covered in snow and I couldn't see the spaces. The lobby was well decorated, smelled nice and I was greeted with a warm welcome. My second impression was not so great, the computer systems were down so I couldn't be checked into a room and had to wait. After falling asleep in the lobby for about 30 minutes, the front desk gave me a room key. I grabbed all my bags and hiked to the elevator. I got to the room and key didn't work. I was already irritated so this didn't help. Luckily they had phones in the hallway to call the front desk so I didn't have to walk back to tell them. They apologized and sent security up to the room with a new key. That key still didn't work so security started knocking on the door and jingling the knob. To our surprise someone said "What are you doing?" from inside the darn room. Remind you this was like 2am so I know that customer was scared out of their mind even though she tried to use a manly voice to scare us. :) Anyways, security apologized and I was upgraded to an executive suite. When I got to the room, I immediately forgot about all that just happened. I was so pleased with the way they handled the situation I would recommend it 10 times again. Checkout was a breeze (wish they had free breakfast). Parking lot was still covered in snow but I was well rested. If I'm ever in town, I would stay here again.
February 20, 2014