Rated 2.0 out of 5.0 by Physio Very outdated rooms and furnishings. The carpets are old and smell dirty.
The staff were fabulous! Very kind and helpful, which sort of made up for the poor surroundings. The building is very dated and is in need of updating. I didn't even want to sit on the couch in the suite, nor did I want to put my bags on the floor.
The food was very good, considering a large group being catered to, and the service was impeccable.
Other than the poor surroundings, the stay was good.
I would not book to stay there again, however.
May 10, 2013
Rated 4.0 out of 5.0 by Holidayer Nice Hotel but a bit pricey
Kind of pricey but it is a nice hotel with comfortable beds. The staff were fine and service was fast. I did not eat or drink so not able to offer an opinion of in house services.
My fridge did not work and the wifi was slow and kept dropping the connection to my tablet
May 6, 2013
Rated 4.0 out of 5.0 by JanP58 Overall a Good Stay
This was my second time staying at this hotel in the past year. Overall, I have no major complaints about the hotel. One point I would like to make is that I have gold status which I thought entitled me to priority check in. We arrived at the hotel around 1:00 in the afternoon after being up since 3:30 AM to fly from the east coast to Sudbury. When we arrived, we were told there were no rooms ready and that check in wasnt until 4:00 anyway so to come back then. The attidude of the hotel receptionist was rather abrupt and it was like I was doing her an inservice by showing up early. Needless to say we had a rather long lunch to fill in the time until check-in.
Our room was fine however, the matress is sinking in the middle and definitely needs to be replaced. We had a king size bed but still managed to "roll to the centre" during the night.
Overall our stay was good. We had no other issues other than at check in and will stay at the Holiday Inn again if we return to Sudbury. I don't travel a lot but I always book a Holiday Inn as you can be guaranteed your stay will be enjoyable.
May 6, 2013
Rated 1.0 out of 5.0 by sb22 weekend break
we went to spend a weekend with our son, the hotel was dirty and trays of food where left in the hall outside our room from a previous person from the time we checked in to the time we checked out. our son forgot and item, we called they said they had cleaned but had not found it, we returned and found it ourselves, it was right beside the bed in plain sight, terrible service. I would not recommend this hotel, this is the second time we have stayed and both times nave been well below what I would expect from a holiday inn
April 5, 2013
Rated 2.0 out of 5.0 by Karen500 Cleaning staff
I stayed for 5 nights march17-22
My room was barely tended to, my dirty towels left in the tub, my garb ages were not emptied, nor was my bathroom freshened up.my sink was not wiped.
The worst was that I had food items taken.
I did report this to the front desk, they were understanding and provided e me with a free breakfast for 2 the next day
March 27, 2013
Rated 5.0 out of 5.0 by Rocky080872 Awsome Customer Service
Very attentive staff. Clean rooms. Pet friendly. No complaints what so ever.
March 19, 2013
Rated 4.0 out of 5.0 by Simlav67 Needs a little help in housekeeping
Overall good place to stay.
Front desk people, some are good and others need a little help in manners. It's ok to not be help right away, but to literally dance in front of the person to get her attention...
Found someone's nightgown behind my door of washroom and there where still stains on the bowl.
March 4, 2013
Rated 5.0 out of 5.0 by Sheryle13 Very Pleasant Stay!
The front desk staff were very friendly and accomodating. The wait staff in the dining room (A.M. breakfast) were friendly and efficient. Our room was very clean and comfortable! Thank you for a wonderful Family Day week-end!!
February 23, 2013