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Rated 3.5 out of 5 by 140 reviewers.
Rated 3.0 out of 5.0 by Food and service in restaurant are dispointing as above. Sauna is down at 3 months. Please get it fixed. November 20, 2013
Rated 4.0 out of 5.0 by Heating system The room was a little chilly so I tried to adjust the automatic thermostat but it did not function. I would have slept better if it was warmer in the room. The carpet could have been cleaner. It had a few stains on it and it seemed that it had not been thoroughly vacuumed in a little while. November 10, 2013
Rated 5.0 out of 5.0 by Tried and Trusted I feel confident that when I stop for the night at a Holiday Inn Express my expectations for a clean, comfortable, quiet room will be met. My stay in Sudbury met these expectations and I would not hesitate to relay this information to fellow travelers. November 8, 2013
Rated 3.0 out of 5.0 by Sudbury experience.... Comparing our stay the next day in Dryden, with this day in Sudbury, I must say - you really should offer a breakfast to your patrons for the price. This is the only negative I have, as it was one of the only hotels, of this price range we've been in, that did not offer even a light breakfast with the room cost. November 7, 2013
Rated 5.0 out of 5.0 by Allison's Engagement Party We hosted my daughter's engagement party at the Holiday Inn, Sudbury. They took care of all our out of town guests for rooms, provided amazing food and the room was perfectly addressed. The party was a huge success and the staff at the Holiday Inn were fabulous. We must mention the bartender who everyone agreed was exceptional. He was polite efficient and pleasant, even throughout the long hours of the evening. The manager was also very accommodating. they helped make it a perfect event. I fully recommend the hotel and staff, especially the bartender who in my words was a total professional. Thank you so much for all that you did and continue to do. Sudbury should be proud of such a great establishment. diane November 5, 2013
Rated 4.0 out of 5.0 by Business Stay in Sudbury Great stay, as usual, at the Sudbury Holiday Inn. Great staff, in particular front desk and breakfast crew. Wifi had issues on the 6th floor. October 28, 2013
Rated 5.0 out of 5.0 by Great Hotel super nice and attentive staff!!! It is one of the best hotels in Sudbury. The staff is extremely super nice and attentive,who makes you feel at home anytime you are there. Overall just a great hotel. October 27, 2013
Rated 2.0 out of 5.0 by Where was everybody? I was not greeted by friendly hospitable staff, but rather a room that was not ready, and a rather abrupt response from the front desk staff. Our lunch, again, seemed to be a bother for the staff, despite an empty restaurant. It got worse. The signage to find the meeting rooms is poor, and once in them, I rarely ever saw staff maintaining the room (water top up perhaps?!) Our dinner was in the back of the restaurant. A nice atmosphere for a group of aprox. 25, however we only had ONE server, who was also bartending!! Very poor, slow service/scheduling. To make matters worse, the "steak" served was of very poor quality and not cooked to specs for most guests (because it was so thin perhaps?). Finally, meeting room service fri. am was again, non existant. Coffee was so late, we went out ourselves for Tim's. Water, etc. was not refreshed, and the only time I saw staff in the room was to make noise with the brown bag lunches (the bread was good, but processed meat slices? terrible). I can get past the room disrepairs, but the poor service makes me wonder why we patronize this property. October 26, 2013
Rated 2.0 out of 5.0 by October stay Full hotel, kept up 1/2 the night by hockey team players running the hallways and drunk parents. Restaurant was the best part, with good food at reasonable price. Not enough security to correct the problem. October 24, 2013
Rated 5.0 out of 5.0 by Thank you I've been staying at the Sudbury Holiday Inn for the last seven weeks. All of the staff have been exceptional in their service and friendliness. These are the things that keep me coming back ot this hotel when I need a place in the Sudbury area. Thank you everyone for making the time I have to spend away from my home a little more tolerable. room 182 October 20, 2013
Rated 1.0 out of 5.0 by Why did I go back? I have stayed at this hotel on numerous occasions...mainly because I didn't make a reservation at another hotel before they booked up. Whenever I stay at this hotel something unpleasant seems to always happen, by now I should have learned. I have often been given rooms beside the elevator or exterior doors with people coming and going all night keeping me awake. I have had "stinky" musty smelling rooms. I have had the shower tap/handle fall off mid shower to not have any water. The tap was held on with a metal zip tie instead of being replaced. Last stay I had absolutely no hot water...worst way to start the day. I had told the front desk about both of the shower issues and received a robotic sounding apology (I think they do these often) but nothing else to make up for the terrible stay. I love holiday inn, I hate holiday inn Sudbury. Stay elsewhere even if it is in your car. October 14, 2013
Rated 5.0 out of 5.0 by great rooms, honest staff, cold pool, hot tub, sauna, great kids menu meals and kids eat free :) had a great time and ate well at their restaurant as well we had a blast in their pool area that was open till eleven. it was close to the medical clinic we needed to visit as well as very short distance away from science north and dynamic earth. a gas station was down the street and a mall very close by. our pet was also welcome :) a medical rate was offered to make room more affordable . during our stay, I forgot my wallet by the vending machine with almost 200.00 in it....early morning a chamber maid found it by the vending machine and returned it to the front desk untouched....unbelievable...with little money for our medical trip I was truly thankful for the honesty of the staff that the wallet went through before its return to me :D I cannot express my gratitude enough . me and my children will forever remember this act of honesty xo October 13, 2013
Rated 1.0 out of 5.0 by Mixed, but rather negative experiences Negative: 1) IHG Gold member's room is allocated to high traffic area, right across to noisy vending machines and ice machines 2) Long line-up and wait at check-in (not the first time) 3) Room is not made by 5pm the next day, due to janitors "focusing on new arrivals" (I was told) 4) Location is offered with internet service. Disappointing. Slow or rather not working. Positive: 1) IHG gold members meet and greet is a great idea, the wine selection was great 2) Attitude of staff, including the General Manager (issues have been address to him) is good, they are helpful, the acknowledge the problems and trying to correct, but sometimes it's beyond their control. October 13, 2013
Rated 2.0 out of 5.0 by Outside door locked busted not fixed I was not impressed as we stayed in room 312 and the outside door into hotel over the ramp from parking did not lock. Excuse was lock was coming should of been fixed as soon as was broken . Also curtain liner in window ripped looked shabby and outside of tub in seam was gruddy and rusty looking. Also was dirt in corners of bathroom floor. October 9, 2013
Rated 5.0 out of 5.0 by A good hotel We stayed one night and had a conference the next day. Rooms were clean and comfortable. Very quiet and staff was most helpful and friendly October 2, 2013
Rated 4.0 out of 5.0 by Welcomed my new pet I really appreciated that my new puppy was welcome - thank you. October 2, 2013
Rated 3.0 out of 5.0 by My ratings may be a bit unfair The room was fine. The staff were great - friendly and helpful. My biggest beef - aside from torn curtains - was spotty TV reception and pretty poor WiFi signal strength. The first made watching TV painful. The second cost me lost work time and at least 2 computer crashes. Staying in touch with the world is critical for me on a business trip so the WiFI issue really overshadowed everything else which was what I expect from a good Holiday Inn. September 30, 2013
Rated 5.0 out of 5.0 by The Best Service I stay at this hotel whenever I am in Sudbury and I have never been disappointed. The staff are great and always have a warm greeting. This time I was provided with a cheese plate. Thanks so much for this, it truly was appreciated. We had an issue with the wireless and their tech person came right up and made sure the issue was addressed. Thanks so much for the quick response! As always the rooms are great and bed is very comfortable. I get the best sleeps at this hotel. See you next time I am in Sudbury! September 23, 2013
Rated 3.0 out of 5.0 by Food and service in restaurant are dispointing The receptionist at the Front desk is very friendly and helpful. September 23, 2013
Rated 5.0 out of 5.0 by Great Service Stayed here on business, my room was ready early and I was able to get in. I was not happy with the outside room and the front staff was able to put me in the main building. I had requested a king suite and they were able to maintain that room in the main building. It was great. Quiet floor. I will stay here again. September 20, 2013
Rated 5.0 out of 5.0 by Good location Good price. Lovely drive from Toronto to Sudbury. Holiday Inn was a great stopping point. Very helpful, pleasant staff. Quiet and comfortable. September 9, 2013
Rated 4.0 out of 5.0 by Weekend at Holiday Inn We have stayed at the Holiday Inn in Sudbury, ON on many occasions. The front desk staff is friendly and helpful. Our room was clean and comfortable. The location is good and the hotel is easy to find. The price for the room is very good and is competitve with other hotels in the area. September 9, 2013
Rated 5.0 out of 5.0 by excellent stay Decent location, close to food and pharmacy shopping, short driving distance from downtown, seamless check-in, polite, cheerful and efficient staff, local maps, comfortable and clean room, WI-FI and parking included, easy access to unload and load car, super fast checkout. All in all a very pleasant experience. Will stay again next visit. September 4, 2013
Rated 3.0 out of 5.0 by great hotel, needs better planning for wedding guests We were not able to check no our room until 4 pm. however the wedding was also at 4 pm. The staff offered us the pool change room. Luckily we had relatives staying in another room. I suggest coordinating wedding bookings with cleaning rooms and check in times. September 4, 2013
Rated 5.0 out of 5.0 by Sudbury Saturday Night !! My Family stayed at the Sudbury Holiday Inn and really enjoyed our stay. The room was huge and the beds were so very comfy !! Every staff member we met in the halls were so friendly and made us feel very welcomed. It was located a close enough distance away from Science North and the Shopping Center. We would recomend this hotel to anyone who said the were heading that way. Only thing I would change was that there was no free breakfast that you get at the Holiday Inn Express hotels. We missed our cinnamon buns in the morning lol !! September 4, 2013
Rated 2.0 out of 5.0 by Some good, some not so good The air conditioner sounded like a plane landing, the grout in the bathroom needs replacing to feel clean and there was a general feeling of shabbiness. The best part of the room was the lovely bed. I brought my own pillow and forgot it. When I returned 3 hours later to retrieve it, it took a good half hour, but the desk clerk actually went herself to get it back for me and I was grateful for that. September 1, 2013
Rated 5.0 out of 5.0 by Home away from home!!! Great service, amaizigly extra friendly staff who makes me feel at home by providing above and beyond service to welcome me every time I stay @ this Hotlel Thank you so much!! August 31, 2013
Rated 5.0 out of 5.0 by Great service Overall very satisfied with our stay. Will definitely return in the future. August 30, 2013
Rated 1.0 out of 5.0 Stay in Sudbury I was a bit disappointed with the service and room conditions. I was sent to older room. Air conditioner and TV were not working properly. Requested a new room. One of the Queen Beds had blood stains on bed sheets and a used bar of soap was in bathtub. My newspaper never arrived in the morning for platinum privilege. The whole Hotel complex needs to be renovated and needs to look clean. Only good service was in the restaurant. August 26, 2013
Rated 4.0 out of 5.0 by Ok but... Staff is always great, but.. Didn't have wireless Internet all evening. The wireless provider called me but didn't resolve issue and didn't call back as promised. Also, a small thing, no real coffee in the room. Only 2 packages of DeCaf, yuk. Because your restaurant doesn't give free coffee, I had to go without that morning. Because your typical service is normally so good, these small annoyances caused me trouble, especially the lack of wireless. August 23, 2013
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