Rated 3.9 out of 5 by 27
Rated 3.0 out of 5.0 by Phoebe44 hotel lobby
The stay extremely good, but to temperature in lobby was ridiculously HOT, not warm, but HOT...we wanted to experience your pretty lobby, the room temperature ddidn't allow it..we actually complained to the frnt desk.
Additionally, the pool is a bit small...we prefer outside pools..
I loved the furniture pieces throughout the hotel...very nice..
Supper staff, but we ordered breakfast Sat morning, and it was NEVER delivered. ..we dont know what happened...we nevered asked..
August 7, 2013
Rated 4.0 out of 5.0 by brt0411 Clean and Comfortable with no so good service
The hotel is very clean and well organized, but the personal do not your request with diligent. They charge me the room twice and still they do not answer my emails.
July 29, 2013
Rated 4.0 out of 5.0 by s725js Workout Room
The workout room has no air conditioning. It was to hot to work out in.
July 8, 2013
Rated 5.0 out of 5.0 by Chas2797 Excellent
This is one of the best Holiday Inns I have been to in years, very well kept, friendly people, good food.... very comfortable, will stay everytime I am in the area
July 1, 2013
Rated 5.0 out of 5.0 by kendrives My birthday weekend.
We only stayed one night but the upgrade to a whirlpool tub room made it super special. The front office staff were so friendly and helpful and the rooms are always so nice. The employees take pride in their jobs and seem eager to please. We ALWAYS have a wonderful time here.
June 14, 2013
Rated 5.0 out of 5.0 by log1 Stay at Sulphur
We had our sign out to not clean while we went for breakfast down stairs. After breakfast we came back to our room brushed our teeth took the sign off of the door so that the maid could have the rest of the morning and day to clear the room and we left for our activities for the day. We got back to the room about 4pm and the room had not been cleaned. The front desk said well you must have left your tag out to not clean which was not true. The front desk gave us clean towels which al least helped. Our stay was to check out the next day anyway. We always stay at this hotel when we come into town to visit the grandchildren.
May 27, 2013
Rated 5.0 out of 5.0 by terry0350 Comfortable bed and clean room
impressed with comfort of bed and with cleanliness of room and bathroom.
May 18, 2013
Rated 5.0 out of 5.0 by Harry008 Beste Lage zum lake Charles und Outback
Schönes neues Hotel, freundliches Personal, allerdings offenbar noch etwas sehr unerfahren.
Gute Ausgangslage zum Louisiana Outback und nach Lake Charles. Hier kann man viel anschauen und erleben.
March 16, 2013
Rated 5.0 out of 5.0 by Saintsindahouse Surprisingly good
We travel from New Orleans to Houston regularly and many times stay at Holiday Inn's or Holiday Inn Express. I always read reviews and had never stayed at this one because of the low ratings. They had a discount reward deal I couldn't pass up so we gave it a try. If there were a complaint it would have been at check in. The woman was working alone at 6PM and was extremely busy answering phones and working desk. She did a wonderful job and handled it much better than I would have expected.
The lobby and room were very clean. The bed was comfortable with no unwanted noise. The location was very convenient to the interstate and the exercise room was way above average. I did not use the restaurant or bar. I will definitely use this location again even without reward points.
March 6, 2013
Rated 5.0 out of 5.0 by ken1234 very nice room
Had a VERY RESTFUL AND COMFORTABLE STAY. THANK YOU
March 3, 2013
Rated 1.0 out of 5.0 by Jackie276 Don't Waste Your Time
With over a million lifetime points with Holiday Inn alone, I've never had such a poor experience as this hotel. From the moment I tried to check in I new things were not right. This hotel should be passed up.
It is amazing to me that they are allowed to staff such a new hotel with such incompetant and seemingly untrained staff. With one exception, the front desk staff were clueless. The poor girls waiting on tables for breakfast had no clue why the food was cold. The rooms are dark because of only CFL's in the lamps and they are of the lowest wattage.
I don't normally fill these surveys out and living in a hotel over 60% of a given year, I have a fair amount of tolerance. However, this was too poorly run to not say something. There are other hotels in the area, look around.
March 2, 2013
Rated 5.0 out of 5.0 by Joyfyul Priority Is Alive In Sulphur, LA
I have been a priority club member since 2001. Each year i select a location in which to use my points for leisure relaxation. This year Lake Charles-W Sulphur was my selection.
This location is filled with a powerful TEAM of HOSPITALITY and AWESOME NEW-AGE DECOR. Before arrival, a team member acknowledged my priority membership and placed me in an suite that felt like an oasis of relaxation. Upon arrival, team members were pleasant and attentive to ensuring my leisure experience was sublime. The suite was so accommodating: soothing whirlpool tub (nice size), king size bed of 360 comfort complete with selection pillows and cozy duvet, exceptional comforts (room size and decor, wifi, LG flat screen, microwave, fridge, iron/board, sofabed, and more). The indoor pool, fitness center, and business center ( i used to print directional maps) top notch. The on-site store and restaurant are beautiful and include quailty, reasonably priced selections . I also enjoyed complementary snacks and a late check-out.
Housekeeping had even left me a note that welcomed me into my relaxation haven. Everything from initial contact to my check-out was SERENE. This is what LOUISIANA is known for HOSPITALITY at it's FINEST. Thanks Lake Charles- W Sulphur, all of you ( and i do remember each name) made this years retreat one of the best.
February 28, 2013
Rated 2.0 out of 5.0 by just1 $50 charge
I was told at "check-in" that a $50 charge would be made to my credit card and if I did not charge anything to my room, I would have a credit issued later. Now my company has me making a very long explanation of the charge and credit. Is this something new for Holiday Inn?
There was nothing on the web site when I made the reservations about this charge.
I will limit my stays at HI in the future due to such charges and charging the first night at the time of reservation. I guess you do not need me or my money!
I will never stay at this location again...there are too many other brands in the area.
February 19, 2013
Rated 4.0 out of 5.0 by michealslove Nice!
From the staff to the room everything was very nice. Didn't have time to use the pool or exercise room and was unable to get to use the dining. Wish they had a free breakfast or at least a continental. But was a very nice hotel and would stay there again. ;)
January 10, 2013
Rated 1.0 out of 5.0 by Captmac WOULD NOT STAY AT THIS HOTEL AGAIN
I travel a lot and some weeks its a different hotel every night.In the last two weeks I have stayed in this hotel three times. Since I travel a lot I reserve the room with my credit card however I always want to pay cash. Hotels always put on extra for incidentals and although they reverse the charges on check out my bank takes 7 days to refund the money.If i am in a hotel every night these incidentals add up.My first night stay at this hotel I paid cash and I got my zero balance receipt in the morning however it showed I had spent two nights instead of one. The receptionist could not fix the receipt. The second time I stayed at this hotel, the receipt was the same.The third time, the receipt was the same showed two nights. I confirmed that they had not charged my credit card with the young lady at check out. About half an hour on the road it showed that they had charged my credit card, even though they said they hadn't. When I called to ask to speak to the manager, as it was sunday all I got was voice mail.The charge was eventually reversed, but the young ladies attitude was if it was my fault. I wont stay there again.
December 13, 2012
Rated 1.0 out of 5.0 by Guest12906 Horrible
I stayed at this hotel this summer and the staff was not friendly. I came in off the highway after attending a family reunion and the room was not clean. The next morning told the front desk clerk that my room was not clean and he said "you should have said something when you checked in" and I replied, " sir, I checked in around 2 o'clock in the morning and was tired", and he replied with an attitude so what, I can't do nothing for you. I do not recommend anyone staying at this hotel. I'm a priority club member and often stay at holiday inn and was treated horrible. I recommend driving a into lake charles and staying at a holiday inn there. Dont stay here the management and staff is very horrible and not customer friendly.
November 20, 2012
Rated 5.0 out of 5.0 by LadyJ Comfortable Bed and Great Customer Service
Check in was fast and was recognized as a PC member..Got to the room it was very clean and had a nice scent as well as the bathroom.....love that there was a desk in the room because had my daughter with me and she used it to do her homework..also love the shower heads..you can change the way that the water comes out(very relaxing)...and was offered a 2pm check out because I was a Priority Club Member...
Overall Service was GREAT!!!
Will recommend to others!!!
November 11, 2012
Rated 5.0 out of 5.0 by LadyJ Comfortale Bed
Got to hotel and check-in went good...went upstairs to room and room was nice...bed was extra comfortable...staff was nice and will recommend this hotel to friends and family!!!
October 28, 2012
Rated 5.0 out of 5.0 by svenske Sulphur, LA
Nice, Cozy bar. Friendly staff! We will stay here on our next trip through!
October 16, 2012