Rated 3.8 out of 5 by 13
Rated 1.0 out of 5.0 by Captmac WOULD NOT STAY AT THIS HOTEL AGAIN
I travel a lot and some weeks its a different hotel every night.In the last two weeks I have stayed in this hotel three times. Since I travel a lot I reserve the room with my credit card however I always want to pay cash. Hotels always put on extra for incidentals and although they reverse the charges on check out my bank takes 7 days to refund the money.If i am in a hotel every night these incidentals add up.My first night stay at this hotel I paid cash and I got my zero balance receipt in the morning however it showed I had spent two nights instead of one. The receptionist could not fix the receipt. The second time I stayed at this hotel, the receipt was the same.The third time, the receipt was the same showed two nights. I confirmed that they had not charged my credit card with the young lady at check out. About half an hour on the road it showed that they had charged my credit card, even though they said they hadn't. When I called to ask to speak to the manager, as it was sunday all I got was voice mail.The charge was eventually reversed, but the young ladies attitude was if it was my fault. I wont stay there again.
December 13, 2012
Rated 1.0 out of 5.0 by Guest12906 Horrible
I stayed at this hotel this summer and the staff was not friendly. I came in off the highway after attending a family reunion and the room was not clean. The next morning told the front desk clerk that my room was not clean and he said "you should have said something when you checked in" and I replied, " sir, I checked in around 2 o'clock in the morning and was tired", and he replied with an attitude so what, I can't do nothing for you. I do not recommend anyone staying at this hotel. I'm a priority club member and often stay at holiday inn and was treated horrible. I recommend driving a into lake charles and staying at a holiday inn there. Dont stay here the management and staff is very horrible and not customer friendly.
November 20, 2012
Rated 5.0 out of 5.0 by LadyJ Comfortable Bed and Great Customer Service
Check in was fast and was recognized as a PC member..Got to the room it was very clean and had a nice scent as well as the bathroom.....love that there was a desk in the room because had my daughter with me and she used it to do her homework..also love the shower heads..you can change the way that the water comes out(very relaxing)...and was offered a 2pm check out because I was a Priority Club Member...
Overall Service was GREAT!!!
Will recommend to others!!!
November 11, 2012
Rated 5.0 out of 5.0 by LadyJ Comfortale Bed
Got to hotel and check-in went good...went upstairs to room and room was nice...bed was extra comfortable...staff was nice and will recommend this hotel to friends and family!!!
October 28, 2012
Rated 5.0 out of 5.0 by svenske Sulphur, LA
Nice, Cozy bar. Friendly staff! We will stay here on our next trip through!
October 16, 2012