Rated 3.9 out of 5 by 97
Rated 3.0 out of 5.0 by rcostarica Horrible cleaning staff
I. Ask twice to re do the cleaning in my room anda every time was so bad done, it was horrible!
November 23, 2013
Rated 5.0 out of 5.0 by Navyrider Great Soccer Vibe
I specifically was here to watch the Honduras National Soccer Team play Brazil, although, my team Honduras lost big against Brazil my stay at this Hotel was great, the staff was great, the room was good, and the breakfast was good too. Above all, the staff treat us soccer fans with respect. Great Job!!! Guys, keep it up.
November 18, 2013
Rated 5.0 out of 5.0 by BusinessTraveler2436 Great price, nice hotel
Enjoyed my return visit to Holiday Inn Sawgrass Mills. They sure know how to treat their IHG Club Members. The room is great and so is the restaurant. Overall, the hotel is very clean.
November 15, 2013
Rated 5.0 out of 5.0 by Mand78 Great sized room and ample breakfast
Great sized room and facilities.
Clean and comfortable.
Fantastic breakfast spread with eggs cooked to order.
Check in was quite slow but this was the only fault.
November 6, 2013
Rated 5.0 out of 5.0 by DLH100 Beautiful Rooms and Awesome Staff Experience
The front desk staff was very welcoming and informative. Allison went out of her way to be exceptionally helpful. My suite was very clean and comfortable, and I slept like a rock. Cudos to Scott in the restaurant. He was very professional, and he suggested the blackened salmon on Greek salad which was to die for. The bartender Linda was attentive and the atmosphere was inviting. As a single woman traveler I felt safe and very welcomed by everyone I met. The parking lot was well lit, and I saw secuity outside too which was important to me. Great experience!
November 4, 2013
Rated 3.0 out of 5.0 by RoadwarriorW Mixed Bag
This hotel is a real mixed bag of good and not so good.
Check-in - They somehow confused my arrival date and had me coming in another day although my confirmation was correct.
Room - Even in a suite, the furniture and carpet appeared older, kind of dingy, and the desk chair was torn. An access panel in the bedroom was hanging loose on the wall. Closet doors had been removed The coffee pot had a broken basket that wouldn't stay in place. However the bathroom appeared to have been recently remodeled and was very clean.
Manager's Reception - Excellent reception on Tuesday nights with wine, beer and the food was very good. Only problem was they didn't tell me about it at check-in and just hapeened to get in with 5 minutes left.
Restaurant and bar - Good food at good prices. But the bar is small and usually crowded.
Housekeeping - Like the rest of the hotel, this was inconsistent, good some days, not so good others. One day he/she just threw the clean towels out in one big pile. Other days coffee pot not cleaned, etc.
The price per night was very competitive and based on my experience, sometimes it was a very good value, sometimes I got what I paid for.
October 31, 2013
Rated 4.0 out of 5.0 by Delpol Great overwall experience
Nice location to shop at SAWGRASS MILLS. Staff very friendily. Great pool. Recomended.
October 30, 2013
Rated 2.0 out of 5.0 by nosefornews Cleaner would be better
We found the halls did not smell fresh--upleasant odors coming from the ventilation system. The carpets in our room were stained and not very clean. This hotel needs a revamp, and does not warrant its supposed 4-star status. We are usually pleased with Holiday Inns, but not this time.
October 23, 2013