Rated 5.0 out of 5.0 by JEDM Friendly Staff Beautiful Hotel
We recently stayed at this Holiday Inn after a day shopping at the Sawgrass Mills Mall. It was a last minute decision to stay over so we could spend more time at the mall, and I thought the price was reasonable, especially for the last minute. We will probably return for a holiday shopping trip later this year. I see some of the reviews as I post this one, and I have to say, our experience couldn't have been more different than some of the negative comments posted.
The front desk clerk was friendly and got us checked in very quickly without any problems at all. Our room was clean and had plenty of space for the two of us to spread out and we had a nice view of the pool. There were two parts to the room - an area with a couch, chair and TV in the front and the bedroom part was in the back - with a small refrigerator, sink and microwave in between that we didn't need.
We had a drink at the small bar off of the lobby after we returned from dinner, and in the morning, we grabbed a quick yummy breakfast in the restaurant before returning to the mall.
This is a big, full hotel with a real bar and real restaurant, not one of the smaller ones with a cramped breakfast room that is usually closed before we get up in the morning, or jam packed full of people.
I wouldn't hesitate to recommend this hotel to others and plan to stay here again the next time we visit.
May 15, 2013
Rated 1.0 out of 5.0 by Flounder Needs to be more clean
The first room we got was at mid night (check in is at 4) and the room was disgusting. The next room was ok but still had a stink to it. The hall ways smelled of unrine and just didn't leave you with a clean feeling. The pool was nice and clean but you couldn't walk around the pool without shoes because the river rock was coming off of the decking. Over all wont be coming back there and really makes me think twice about going to another holiday inn.
May 4, 2013
Rated 1.0 out of 5.0 by Golfjojo Worst stay at a Holiday
I will only say that this was the worst stay I have ever had a Holiday. Checked in at 11:30 told to come back anytime to pick up keys. Returned at 9:00 to get keys, agent was surly and said we hadn't checked in, gave us room 208' for the three of us. Got to the room and it was one king bed. Returned down, while my kids sat in hallway. Gave us room 510, which we into and unpacked. As the heat kept climbing, the bathtub water wouldn't run. Called down and engineer came fixed water, but said air was broken, not able to fix. It only continued to get worse. The rest of the story can be finished by calling me to talk about the fiasco.
May 3, 2013
Rated 4.0 out of 5.0 by Clee1009 Wasn't sure what to expect...
After some of the reviews, we weren't sure what to expect. I have to admit they weren't the greatest. Our room was clean & comfortable (not dirty as many had reported). The staff was friendly & courteous. There was a strong offensive odor on the 2nd floor in the hallway & our room had an inital smell of strong cleaning supplies but it was tolerable. The breakfast bar was yummy with the made-to-order omelets but a little pricey. Thank goodness for our prioirity club discount. Overall, our 2 night stay was a good time and the staff was more than accomodating. I would recommend this location...there are a ton of restaurants & shops nearby.
April 14, 2013
Rated 5.0 out of 5.0 by Nanaof4 Convenient and comfortable
Enjoyed our stay and would certainly return if we are in the area.
April 11, 2013
Rated 5.0 out of 5.0 by Corey7275 Wonderful stay
Clean room, extremely helpful staff.
Everyone was friendly.
Arrived for breakfast late, they stayed open and get the marvelous selection 100% open and available. Omelet chef treated my daughter like a princess.
Highly recommend and will return at first opportunity.
April 11, 2013
Rated 1.0 out of 5.0 by sco46 Poor rooms and cold pool - poor experience
Rooms not living up to description. Was in executive suite as it was important to us to have space and basic stuff like refrigirator etc. When arriving could see that no refrigirator which was a big disappointment and not as expected. In the rooms the aircon was of poor quality and VERY noisy.
Housekeeping was significantly below standard of what one could expect and worse than anything seen before (and I spend 40-50 days per year in hotels around the world). Every day there were basic items missing like stocking up on shampoo, replace towels (two days even forgot to give us towels and had to pick up in reception). Several times it was mentioned to the reception but nothing happend.
The pool was stated in the hotel description as heated which was not the case as it was extremely cold and a negative experience.
The restaurant we used a few times for breakfast. Overall experience was poor as unless you arrived very early then the buffet was emptied and not re-stocked. Also selection was poor.
The experience at Sawgrass definitely will get us to seriously consider whether to use Holiday Inn again (despite 2 very good experiences at Holiday Inn in Clearwater Beach).
In principle I am off the opinion that the stay was far from worth the money spend (stayed 9 nights), and would have expected some kind of compensation after all our complaints and no reaction from reception.
April 9, 2013
Rated 2.0 out of 5.0 by paiaf Solo util por la cercania al Sawgass Mill Mall
Pase 1 semana de estadia junto a mi familia, la atencion general es pobre. Las habitaciones estan en regular estado.
Deje mi equipaje a el cuidado de la recepcion y 20 minutos despues continuaba a un costado de la misma al alcance de todo el mundo
No hacen ninguna diferencia por el hecho de ser Priority.
El servicio de cuartos es muy malo. Todos los dias se olvidaron de las toallas o los productos de baño. La limpieza de pisos entiendo que no fue realizada durante toda la estancia. Los cestos de residuos los limpiaban a cada 2 dias. Realmente todo muy pobre.
La cama extra en la habitacion no fue hecha en 2 dias. Fue neecsario pedirle a la mucama...
Estoy acostumbrado que en otros hoteles por la membresia hay algun detalle a la llegada. En este me entregaron en mano una bolsa de papel con una botella de agua y una bolsita de papas fritas.
Mi recomendacion es no ir a este hotel
April 7, 2013