Rated 3.9 out of 5 by 114
Rated 1.0 out of 5.0 by tapp daddy my stay at the holiday inn
I HAVE BEEN STAYING AT THE HOLIDAY INN AT SAWGRASS FOR FOUR YEARS NOW FOR OUR FAMILY REUNION AND EVERY YEAR WE HAVE PROBLEM WITH OUR CHECK. THIS YEAR WAS THE WORST ONE EVER. UPON ARRIVING AT THE HOTEL, IT WAS THREE OCLOCK AND THE RECEPTIONIST INFORM US THAT WE COULD NOY CHECK IN UNTIL 4:OO, OK FOUR OCLOCK CAME OUR ROOMS WERE STILL NOT READY, MINE NOW WE HAD TWO VANS AND A BUS FULL OF PEOPLE THAT HAD BEEN RIDING FOR 12 HOURS AND WE WERE ALL TIRED AND WAS READY TO CHECK IN , NOW THERE'S NO ROOM READY, WE HAD BEEN RESERVING THESE ROOMS FOR YEARS AND THIS YEAR WAS REDICULIOUS . SOME OF US GOT ROOMS AT 4:30,5:00 ,6:00 AND 6:30. THIS DID NOT MAKE ANY SINCE. I DON'T THINK WE WILL BE RESERVING ROOMS AT THE SAWGRASS HOTEL YEAR. WE DID NOT EVEN GOT A COMPLIMTARY BREAKFAST, SOME OF US WERE NOT ALLOW TO PURCHASE TO GO PLATES FROM THE KITCHEN TO TAKE BACK TO OUR ROOMS. AGAIN THIS WAS THE WORST YEAR EVER WE HAD TO EXPERIENCE.
February 27, 2014
Rated 1.0 out of 5.0 by Roshae Rewards Points
I have no complaints about the hotel or staff but I'm very upset that I can't get my rewards points for my stay this pass weekend in FL. At the time if reservation I was never told I wouldn't get the points because I booked at a discount rate. I discussed earning points with the agent but nothing was mentioned that I wouldn't get them. Currently I'm staying at another IHG hotel in AR and I'm suppose to be here for about 19 days but I'm thinking about checking out and going to another hotel because of this. Until this happen I was a happy customer and had plans to make future reservations with IHG but I don't want to do business with them anymore.
February 26, 2014
Rated 4.0 out of 5.0 by Hoya In need of some attention
We had an overnight stay in a suite. The phone in the living room did not work. The phone in the bedroom had an echo. In order to pick up the wifi signal, I had to stand at the hallway door. No signal elsewhere in the room.
Room was clean, bathroom was in very good shape.
February 23, 2014
Rated 4.0 out of 5.0 by Fstdy Liked
GREAT STAFF! Nice pool/grounds
Building exterior deceiving. Interior nicer
February 20, 2014
Rated 4.0 out of 5.0 by dtfl Very relaxed and inviting staff ready to help
We had an entire hockey team and their parents stay at the hotel. Most hotels can struggle with that type of a group. This hotel was not phased at all. Opened up their conference room for the kids to play knee hockey right next to the restaurant and bar area so we could easily monitor them. It was a great experience. The only weakness was the restaurant. Seemed like regardless of how busy they were or weren't they couldn't keep up or serve us in a timely manner. Some attention should be placed on improving this.
February 20, 2014
Rated 4.0 out of 5.0 by Aruba Weekend Stay
The hotel was booked from Aruba with a package to the concert for Andrea Boccelli at the BB&T Centre. We did not choose the hotel ourselves and where a little bit skeptic because of the mixed reviews.
However, the staff is really friendly and we had a great spacious room. The bed slept really well and housekeeping did their best every day!
We had a breakfast buffet in the restaurant and that was also nice.
The connection to the BB&T Centre, Sawgrass Mills Mall and IKEA is great. It only takes you 15-20 minutes driving.
We definitely would recommend the hotel with our friends and family.
We had a great Valentine Weekend :)
February 18, 2014
Rated 5.0 out of 5.0 by BMoney23 Above and Beyond
The Short and sweet of it is things were excellent when I stay here for over a week. The beds were comfortable, the food was good to go, and the service was second to none. Everyone from the Front Desk, to the lovely housekeeper in the hallway that said hello, the engineering who was very attentive when I stop him to mention my TV not working, to the room service staff. It seems like they honestly do are about their guests and it shows.
February 13, 2014
Rated 5.0 out of 5.0 by Jbird3 Great
Stay here every week it's comfortable and all the people who work here are great for all your needs
February 8, 2014