Rated 3.8 out of 5 by 163
Rated 2.0 out of 5.0 by Kelly0207 Slightly disappointed
I reserved a fridge but there were none available at check in. The bathroom ceiling was unfinished. It was peeling and had stains. The water turned cold during my shower. The Italian dinner buffet was mostly pizza , the only thing appetizing was the pasta station. I expected more variety in the buffet for the price.
July 23, 2014
Rated 5.0 out of 5.0 by Bill1954 adeguate hotel service but poor restaurant service
I ate breakfast at 6:40 am. There were only two people in the restaurant. My glass of water was never refilled and I had to wait for my bill. The service and attention should have been much better, considering there were only two people in the restaurant,
July 23, 2014
Rated 5.0 out of 5.0 by dillys mom Comfortable room and pleasant staff
My family and I were very satisfied with our room. We stayed 2 nights...check in and out was efficient, room and bathroom was spotless. We definitely would stay there again!
July 23, 2014
Rated 4.0 out of 5.0 by Lu2271 Nice place just our room was by some loud kids, slamming doors etc
I would stay here again. I can't blame them for the rude kids
July 21, 2014
Rated 3.0 out of 5.0 by Joe123456789123456789 rug and bathroom
New or cleaner rug would be nice, bathroom could use a paint job or touch up, and cleaner would be nice, bed was ok, AC was good and room was dark when sleeping
July 19, 2014
Rated 4.0 out of 5.0 by ccarrie37 Comfortable and Great Location
This hotel was clean and comfortable. It was in a nice location to enjoy the local amenities including Gulfstream Racetrack. They have a nice outdoor pool and plenty of choices for fine dining.
There are also miscellaneous varieties of restaurant choices and places to shop. Not far from the beach. The Holiday Inn chains are always a reliable choice for comfort and cleanliness.
July 17, 2014
Rated 3.0 out of 5.0 by DH73 Courteous, helpful staff
The front desk staff were excellent. Courteous, helpful and quick to address problems, and they checked to make sure the problems were solved. Room was spacious, clean and comfortable but some minor maintenance issues need to be dealt with (securing panels in elevator, up-keep of fixtures in the bathroom). Overall though I was happy, just some little things that could have been better.
July 16, 2014
Rated 1.0 out of 5.0 by KMA2125 Customer service needs improvement
The staff needs to take a class on customer service
July 16, 2014
Rated 1.0 out of 5.0 by Yankees27 Not a top HI property
hotel is older but has under gone a refurbishment. Still, the hallways and rooms had a musty odor and the air conditioner was extremely noisy and loud. It never shut off, unless you completely stopped the system. The food was just okay however the service was very good.
July 15, 2014
Rated 5.0 out of 5.0 by LizFLA Room
Our stay was a short overnite stay, the only issue was the room smelled musty
July 15, 2014
Rated 5.0 out of 5.0 by Beach Baby *Friendliest Staff Ever*
Our stay was overall very nice. Every part of the hotel (including both rooms we stayed in) was extremely clean
July 14, 2014
Rated 3.0 out of 5.0 by Ba_Yo NA
After a two day stay no one ever came to freshen up the room. At one point when we left the room we came back and the door was left open.
July 10, 2014
Rated 5.0 out of 5.0 by sgoffy Wedding
Room was clean and comfortable.
Hotel staff and Restaurant staff were all great.
Maintenance staff and event planner(s) made sure ceremony went off without a hitch.
July 6, 2014
Rated 3.0 out of 5.0 by aguilucho1202 idiomas
deberían evaluar que el personal de atención domine un poco mas el idioma castellano , adicional de darle variedad a los desayunos
July 3, 2014
Rated 5.0 out of 5.0 by vmike Great staff!
Had a great 3 day stay at this hotel. Staff was excellent...friendly and attentive!
July 2, 2014
Rated 4.0 out of 5.0 by Seasoned Traveler13 Great stay and convenient location!
Staff friendly and accommodating. Great sleep good value and met my needs. Only improvement would be increase supply of wash cloths.
July 2, 2014
Rated 3.0 out of 5.0 by Jan34952 room was clean and bed was comfortable was didn't seem like a king-size
Most of the staff were friendly accommodating, frienand professional. There was only one who was non-chalant and could care less about the comfort and well-being of the guests. Overall the room was clean and comfortable and I got to exercise in the fitness room which was okay except the scale was broken. I didn't use the restaurants so I can't speak about them. The lobby was beautiful but the restaurant that I saw looked pretty nice and the grounds were well kept as well as the pool area.
June 18, 2014
Rated 1.0 out of 5.0 by displease vustomer do not stay there
In a modern time like this there is mo refrigerator or microwave in the room. First hotel I have been to in a long time with none of those essential items. I was upset about it and complained to the manager, and as I was a little upset I guess my tone was not to her liking. She rudely made it clear that she would not tolerate it and was going to end the conversation if I did not address her in a respectful tone. She said she would see what she could do nut came back in a few minutes in a rather sarcastic manner to say there is nothing she can do. I was upset of course so later I thought about it and called the front desk to apologize and was placed on hold for eternity. I had to leave my room to go out there to do it. When got to the desk I asked for the manager, thinking I was there to complain the male staff directed me to the manager before said in a rude voice" I am the manager". I knew he was not as previously when I asked for the manager he had transferred me to her. I told him I wanted to apologize as I really thought my tone was high pitched and he sarcastically said " she is not here I will yell her" I told him I want to do it myself but he insisted that she was gone and he will tell her. I told him to have her contact me but I did not hear from her.
June 17, 2014
Rated 5.0 out of 5.0 by mrs. C room was great
Stayed with husband very nice room only surprise there was no fridge and microwave other than that great location great hotel.
June 16, 2014
Rated 3.0 out of 5.0 by Fly Boy I have been at better Holiday Inns
I have already sent an email comment about the food service and no one has bothered to answer me from the hotel.
The breakfast was not up to my expectations. Except for the omlette that was cooked for us, the rest of the food was poorly heated (and we ate only 15 minutes after opening). The pastries were stale. I complained to the restaurant manager and he "comped" one of the meals but $15.85 for ONE breakfast (incl tax) was even high for TWO meals given the poor quality of the buffet.
We did utilize IHG points for the stay so the cost of the room was zero but this hotel is "tired" it seems. Although adequate, there was nothing to make it stand out from any other hotel.
June 16, 2014
Rated 3.0 out of 5.0 by rachelm32 Bed was comfortable. The room could have been better.
The overall room was okay. we were able to sleep fine. I feel for the price the room could have included more. Maybe a fridge? i understand there was a restaurant but at three in the morning it would have been nice to go to the fridge for a cold drink. Also we had problems with the water all weekend. The problem was never resolved, we were told because the hotel was all booked the water tank was unable to support the water demand. The last day we were there my family was unable to shower it was an uncomfortable day! The restaurant was also pretty expensive. I wouldn't recommend this hotel for a family stay.
June 13, 2014
Rated 5.0 out of 5.0 by iiek restaurant
overall stay was great but have to say the restaurant didn't ,match up with the hotel standards
June 11, 2014
Rated 5.0 out of 5.0 by Deb 24 Amenities
My only complaint is regarding the pool access. On one evening the pool closed a 8:30 and the next evening it closed at 7:30. I did not use the pool. The night it closed at 8:30, I went down to the pool at about 8:15 and was pleased to see that it was still open. The following evening I went down at 7:25 only to be told, abruptly, that it was closing in 5 minutes. I did not get into the water because 5 minutes was not what I wanted to get wet for. I would appreciate if a specific time was specified, so that it was not at the whim of staff to determine when "dusk" occurs to close the pool.
June 11, 2014
Rated 5.0 out of 5.0 by NicRam Good Place to Stay
Very clean and comfy. Close to everything. Always enjoy staying her.
June 6, 2014
Rated 5.0 out of 5.0 by NovieR Surprisingly quiet environment, slept all night
For the price this is a moderately nice hotel. The sheets and pillows were comfortable, and the bathroom was nicely updated. The room we got had a balcony which had patio furniture. Pleasantly surprised. For the first time in a LONG time, I slept all night, then fell asleep again! Couldn't believe how quiet our floor was. Overall the experience was good, and I will stay here again.
June 3, 2014
Rated 4.0 out of 5.0 by MPJ1973 Great value; limited grievances
Staff was super courteous. Our bed was too soft, & the A/C vent was broken, so the air was blowing directly on us.
May 28, 2014
Rated 4.0 out of 5.0 by SURUJ pillows too soft . makes it uncomfortable
good staff very helpful
food especially pasta was not tasty nor well prepared
May 15, 2014
Rated 3.0 out of 5.0 by BillyPeg B & P
Disappointed in location and plumbing problems in bathtub.
May 10, 2014
Rated 5.0 out of 5.0 by Nance720 Friendly staff.
Great value for the money. The staff was warm and welcoming. Even the staff in the restaurant made you feel like a valued customer.
May 5, 2014
Rated 1.0 out of 5.0 Poor decor
Old need urgent upgrade to most Holiday inn hotels
Poor ihG reward scheme as no benefits being a platinum ambassador
Food serve in breakfast needs major attention .
Although managers refund 3 out of my 7 breakfast but this is not acceptable and ihg needs major work to improve customer service
April 24, 2014