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Rated 4.2 out of 5 by 149 reviewers.
Rated 5.0 out of 5.0 by Very comfortable rooms and overall service is good. I will defiantly recommend friends and family to stay at the Holiday Inn in Surbiton and Kingston area. The rooms are very comfortable and relaxing and the food is at a high standard. August 22, 2014
Rated 5.0 out of 5.0 by Overnight stay at Kingston Everything about this hotel was good would definitely stay here again and would definitely consider staying in another holiday inn after this experience. August 20, 2014
Rated 4.0 out of 5.0 by Recommended Very comfortable, clean and friendly place to stay. Just the one suggestion to the Holiday Inn group which is please include a salad on the restaurant menu. The bar menu and the room service menu offers salads, however the party that I was with decided to eat in the restaurant and although I thoroughly enjoyed what I had I really wanted a salad. The menu would perfectly suit a classic Salad Nicoise. August 19, 2014
Rated 5.0 out of 5.0 by It's what I expect The hotel, services and staff are what I expect from a Holiday Inn. Great all round service, excellent rooms, fantastic staff. The only comment I have is that the design of the bar/restaurant area is not to everyone's taste and the central chairs are a bit uncomfortable. Food is a bit pricey for what it is but that is only my opinion. Not sure about having dining tables in the bar area. I think that restaurant experience should be separate. But it seems to work for others. Recommended! August 19, 2014
Rated 4.0 out of 5.0 by A memorable stay We stayed for 3 nights, which was in fact our second stay at the hotel. The staff are attentive, helpful and keen to please/make your stay enjoyable and comfortable. The rooms had all the facilities you would need, although it was hard to adjust the air conditioning system to a comfortable temperature - it tended to be very cold or too warm, but maybe that is my own limited heat tolerance ! It was nice that even though we stayed for only three nights, it didn't take long for the restaurant staff to know what drinks you wanted etc, and went above and beyond to make you feel welcome and special. Our request for maintenance assistance in the room was handled promptly and efficiently. The only negative aspects of our stay (which weren't essentially the fault of the hotel staff) were that some of the guests were inconsiderate with the level of noise, and their lack of consideration in the way they left their cars in the short-term parking at the front of the hotel, and in the designated disabled bays of the car park (one person even said to us as he got out of his car in the disabled bay that it didn't really matter where you park !) The car park was a reasonable walk from the hotel entrance, and parking was limited, with very small bays if you have a large vehicle. It might be good if the hotel staff monitored the parking situation more carefully. August 13, 2014
Rated 2.0 out of 5.0 friendly staff but very slow service first complaint about the air conditioning had not been taken seriously and had to complain over and over again until someone finally fixed the problem August 13, 2014
Rated 3.0 out of 5.0 by Emergency need for a hotel Had a major problem with delay on completion of house purchased and had nowhere to live and then had no furniture in the new house. The bar does not stock alcohol free beer August 10, 2014
Rated 4.0 out of 5.0 by COMFORTABLE FOR THE PRICE The hotel itself is lovely but the fact that the car park is a walk down a busy road isn't good. August 6, 2014
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