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Rated 4.2 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Staff are quite simply: excellent Reception staff were very helpful and pleasant; and the restaurant staff at breakfast did their best to outshine them! Very comfortable king-size bed. Nice views over Thames Ditton marina and the Thames. The bedroom design is a little 'style over substance' with very limited storage/wardrobe space. Obviously designed with business travellers in mind. However, we coped #2 adults, 3 night leisure stay# and would return to this hotel. The exterior of the hotel does not reflect the interior; do not be put off. There is very limited parking at the front of the hotel with the main car park being about 100 yards away. We had no problems getting parked at the front when arriving and leaving and so didn't have to carry luggage from the main car park. February 7, 2014
Rated 5.0 out of 5.0 by Home from Home the corporate way From the reception staff who always recognise me as I walk in the door to the free glass of wine at the end of a stressful day, this hotel really is a friendly, welcoming escape for a business person or a holiday maker alike. Popular in particular with the business community, they seem to really understand that at the end of a tiring day the last thing you want is more stress or fuss, and first thing in the morning when you have a busy day ahead, you need your start to run smoothly (taxi on time, quick check-out, to be served quickly at breakfast, etc) I would recommend this hotel because they manage to balance it all - friendly local comforting, corporate and efficient. Well done x February 3, 2014
Rated 5.0 out of 5.0 by Fantastic service, great hotel. The staff were excellent from Front Desk, to restaurant and bar who helped with every little request. Even the Executive Chef came and chatted to us frequently to get our feedback on the food. Would definitely recommend this as one of the best Holiday Inn's I have stayed in. My family thoroughly enjoyed the experience. January 28, 2014
Rated 4.0 out of 5.0 by Staff very helpful, most expensive room could do with some improvement General Manager and staff very helpful and treated me as I you would expect being a Platinum member with all the benefits associated with the membership matched. Although I had to ask for an upgrade as it was not proposed first hand. But everything was facilitated by the very professional staff. Room 200 (the most expensive, 2 bedroom suite) is really nice but suffers from a few flaws that should be addressed: - a deficient heating system which means one of the bedrooms is cold while the other is too hot - every door in that 2 bed suite could do with a door stop - the lock in one of the bedrooms was broken (I have stayed there twice in 2 months and it still hasn't been fixed) - the choice of tv channels is frankly very poor (30 odd channels) for the price paid but there is the added advantage of in room blu-ray player. No movie rental option. - it is a very dusty room. there is no windows that can be opened which creates a very stuffy and dusty environment not great for allergy sufferers. Difficult to fix given the window set up. - price is a little too steep given the location. A more attractive rate proposed to Platinum Elite members of the IHG program would be a welcome addition. January 28, 2014
Rated 4.0 out of 5.0 by Not quite as good as it looks We booked 2 rooms for a one night stay and were firstly irritated that due to having to rollover an earlier booking the rom rate doubled. However as the cancellation costs were too excessive we decided to stay. The bedroom was big and looked good although there was a very small wardrobe space. The bathroom lighting was awful, however this is normally the case for most hotels (including 5star) as I think room designers do not try to shave in the bathroom mirror. The bath could not produce cold water no matter how much we tried. It is a shame as the foyer & restaurant were good although bar service was very slow, would hate to order when it is busy. Overall acceptable but disappointing as with just a few better touches could have been very good. January 26, 2014
Rated 5.0 out of 5.0 by Great room thank you for the upgrade Checked in late to be greated as the 'guest of the day' with free upgrade to executive suite. Very much appreciated. Very clean, very friendly and great views. Will DEFINATELY stay again. January 14, 2014
Rated 3.0 out of 5.0 by Poor Service Room not made up by 1530 hrs. Enquired and informed that unless it is requested the room is not made up and that this is now Holiday Inn policy!! No offer of room upgrade despite hotel being quiet. Bed very uncomfortable. January 14, 2014
Rated 5.0 out of 5.0 by My second home Last year I stopped at this hotel for 60 nights so you could say its like a second home. From the moment I walk into reception until I leave I am treated like a member of the family. The staff are very friendly and professional, the rooms clean and comfortable and the wi-fi has been improved so it's quick and reliable. On the majority of stays I am upgraded to an executive room which has views over the River Thames and a complimentary mini bar. On my birthday I was put into a two bedroom suite, given a bottle of wine and a signed card from all of the staff! One area which really sets this apart from other hotels is the food, if you love Indian cuisine then you are in for a treat if not then there will be something that will take your fancy. There is a new Head Chef in 2014 and a new menu coming soon. Being away on business is not a chore when you stop at the Holiday Inn Surbiton. January 12, 2014
Rated 5.0 out of 5.0 by Great service and welcoming staff Stayed with my elderly disabled mother for 4 nights over the Christmas period and couldn't fault the quality of the hotel and the service provided by the very friendly staff. The buffet breakfast was excellent. We will certainly visit again. January 3, 2014
Rated 5.0 out of 5.0 by Ann and adrian dence review 27th 28th December 2013 Staff exceptional especially at breakfast Lovely breakfast. Nice to see the chef circulating both days. Bed far too hard. No offering of an extra mattress. A comfortable bed matters. And it is far too big. My wife might as well not be there she is so far away! Spotless foyer. The cleaning staff really work at it and the receptionist was sweeping up - extra points. Internet a disaster. Access only via reception with no explanation in the room. We were colecting some one from LHR and needed it for arrival times. i had to call at reception 3 or 4 times and felt a fol for having to do so. Covered garage much appreciated by me for my special Mercedes January 3, 2014
Rated 5.0 out of 5.0 by "Guest of the Day" When we checked in to the hotel we were greeted with the news that we were the "guests of the day"!! This meant we had an upgrade to our room and 25% of all food and beverages in the bar and restaurant. The quality of the food at this hotel is fantastic with a great range of tasty dishes. In addition, the service is outstanding with all staff very attentive, helpful and extremely friendly. It made the whole experience very satisfying!! December 29, 2013
Rated 5.0 out of 5.0 by Service with a smile Two aspects of our weekend stay which made the difference from a good experience to an excellent one were the friendly, helpful service from the staff and the quality of the evening meal which was also reasonably priced. Nothing was too much trouble and it was refreshing to experience such a personal touch in a corporate hotel. December 19, 2013
Rated 5.0 out of 5.0 by Four Rooms, nice stay An excellent stay, some confusion over the final bill. December 19, 2013
Rated 4.0 out of 5.0 by soft cozy comfortable bed We stayed here just to get away fo a little while.. we enjoyed our stay... the bed was lovely and comfortable the place was clean. Bathroom was a bit small but it done the job... I wanted orange juice in a carton to take back to my room but they only offered it in a glass. We bought a bottle of £4 something water though. December 14, 2013
Rated 5.0 out of 5.0 by hotel stay top quality in every department. Wish we could have stayed longer. November 29, 2013
Rated 5.0 out of 5.0 by Enjoyable stay The staff throughout our 2 night stay were fantastic,nothing was too much trouble. Our children had a great stay and the staff were very friendly with them. Room was spacious,beds comfortable really a home from home. Excellent location. Can't emphasise enough how great the staff were they really made the stay enjoyable. The only down side was the living room had no windows so felt boxed in only one bedroom had a window. This suite would have been perfect if it had a balcony with a view. November 27, 2013
Rated 4.0 out of 5.0 by Great hotel Stayed on points. Excellent customer service on arrival. I was upgraded to an executive room with complimentary drinks. The food in the restaurant was excellent quality. Room was spotless . Shower controls a little confusing. Unique to this hotel I guess ! One tiny problem was the low floor meant my stay was compromised by traffic noise which is not ideal for a mid week business stay. Something to think about. This comes at a compromise view of Thames or road noise ! Overall stay excellent. Visiting again . November 26, 2013
Rated 2.0 out of 5.0 by At weekends: too many weddings and parties, hard to sleep Overnight Friday and Saturday: Noisy until 3.00 am due to wedding parties and the rugby group drinking before an England match. Reasonable staff, but no ability to help normal guests enjoy a good night's sleep. A very tiring and depressing experience that spoilt everything else planned for a special weekend in London. November 15, 2013
Rated 1.0 out of 5.0 by Didn't get any sleep Room was nice but the noise all night was alfull the bed was really hard and pillow wasn't nice order room service and they got it wrong and change it but tried to charge me again for it so ended up not eating but paying a lot of money for food I didn't ask!!! Was not happy. November 6, 2013
Rated 4.0 out of 5.0 by Lovely hotel Pleasant stay staff were very happy to help. lovely location. November 6, 2013
Rated 4.0 out of 5.0 by Quirky Room 314 - very low bathroom sink / toilet high / small double bed November 5, 2013
Rated 5.0 out of 5.0 by Too short bed sleeves/ duvet It's a shame. Because the mattress quality is so good, but for reasons I don't understand (having stayed on weekdays for the last 3 months), because it's common to all rooms, duvet doesn't cover above half your breast. My size is 1.86 meters, perhaps that the reason, but never ever found this issue on any other hotel around uk, Europe and USA. November 2, 2013
Rated 4.0 out of 5.0 by Excellent hotel for business people A comfortable hotel for business purposes. Excellent room, even though I found the mattress too soft. Breakfast is excellent and the staff is very helpfull. Average fitness room. Food from the menu (lunch/dinner) is not great. The hotel is always crowded mainly with business people, so I don't recomend it for relax / holidays. November 1, 2013
Rated 4.0 out of 5.0 by Service hard to beat, but housekeeping needs some work Very pleased with the property overall, and the service from all staff we encountered was cheerful and impeccable. Our only caveat is that the hotel, while very nice-looking and with a cool design, is starting to show distinct signs of wear, and housekeeping is a little spotty. I got sort of obsessed with an enormous cobweb hanging from the fire sprinkler which was never removed, and other surfaces were dusty in our room. Bottom sheet on the bed was too small and revealed a mattress cover so frayed as to be non-existent in spots, which meant the mattress itself was exposed, which makes me wonder about its cleanliness also. Appreciated the pillow choice and the mattress itself was okay, but bedding was inadequate for the cold autumn weather, consisting essentially of one thin sheet. I think with some sprucing up and more attention to detail this would be a better property. Loved the location. October 15, 2013
Rated 4.0 out of 5.0 by Good Functional Business Hotel Good Hotel. Lovely Breakfast spread. Quick Service. All that I would want in an efficient business hotel. October 3, 2013
Rated 5.0 out of 5.0 by Excellent, brilliant, relaxing , with superb service Was on business at Twickenham , stayed in this very lovely superb hotel. Staff very helpful, food though a bit pricey was tasteful . Highly recommended. October 2, 2013
Rated 5.0 out of 5.0 by Wedding guest accommodation Stayed at the Kingston South Holiday Inn whilst attending a wedding. Rooms were very well appointed. Reception staff very helpful. Fantastic air conditioning, if a little noisy, on a very hot summer night. Good food selection at breakfast and catering staff very happy to cater for your tastes. Ample car parking space. September 5, 2013
Rated 5.0 out of 5.0 by Friendly and Courteous Staff We stayed for a weekend in the Quality Inn, and we could not fault it. The staff could not have been nicer and more helpful. They were really friendly and always willing to help with any query. The room was very clean and had everything we needed. I requested an extra bed for our little boy when booking and it was all ready for us when we arrived. Also I called in advance and asked for Iron and Ironing board and it was already in the room when we arrived. The breakfast buffet was good and again the staff were always there willing to help with any request. I would definitely recommend this hotel. September 4, 2013
Rated 5.0 out of 5.0 by One of the best HIs in the country We have stayed here many times since discovering it 18 months ago. They aim to please and do just that. IHG Rewards status always recognised. The welcome free wifi has some issues, it keeps disconnecting. I wish they would open the Sky bar at the top to the public again, at least in the summer! September 4, 2013
Rated 3.0 out of 5.0 by Service excellent but let down by poor lighting & breakfast Bedroom lighting needs to be upgraded if you want to read / work. Breakfast poor due to cooked items kept warm over steam bath - bacon grey & unappetising in appearance; Of 3 items taken 2 were tasteless! Toaster ineffective. Would have like some juices "not from concentrate" . Couldn't fault the staff / attitudes September 4, 2013
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