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Rated 4.0 out of 5 by 262 reviewers.
Rated 4.0 out of 5.0 by Clean room and everything worked The room was clean and everything worked-- staff was friendly and helpful. September 25, 2014
Rated 1.0 out of 5.0 by Not a great stay, very dirty, out dated and full of barking dogs Sure everyone loves pets but who wants to listen to a bunch of barking dogs while trying to relax at the hotel on the beach? My job has me traveling all the time and I stay at different hotels around the country. Rarely do I have time to stay at one for pleasure. This trip was about relaxing. The carpets were filthy and had all sorts of stains and things stuck to it. My wife and I wanted to take a bath together but the tub had a bunch of nasty looking patches all over it from where it looks like the tub cracked and they patched it. The beds were old spring beds with new blankets thrown on them to make them look up to date. They were extremely uncomfortable and sagged in the middle. Just in general there was a lack of up keep on the place. Poor maintenance staff of cheap proprietor who didn't want to pay to have things fixed and or cleaned properly. Not worth the money. Lots of places you can stay that are more conveniently located to the hot spots. I do not recommend staying here and wish I had spent my money elsewhere. September 24, 2014
Rated 5.0 out of 5.0 by Great location!! This hotel is in the perfect location; it's right on the beach and the beach has significantly less traffic than downtown Myrtle Beach. The pool is fantastic, you can see the ocean from the pool! The rooms are clean and up to date and the staff are all nice. The only negative thing I can say about this hotel is that it appears to look a little run down, i.e. the carpets in the hallways are filthy and need changed, the towels have stains on them, the back stairway going up to the rooms was very neglected and filthy. But we will more than likely be staying here on our next Myrtle Beach visit!! Overall we had a fantastic time and any negative aspects did not interfere with our trip one bit! September 22, 2014
Rated 5.0 out of 5.0 by Great stay for biz or leasure Very comfortable and good location. Very helpful staff that greeted me with a smile. The hotel room was clean and quite with a beautiful view. I would recommend this hotel and I will stay here again. September 21, 2014
Rated 5.0 out of 5.0 by Very Clean Rooms and Friendly Staff The staff were all very friendly and knowledgeable. Rooms extremely clean, beautiful ocean view, comfortable beds and the pool was clean. Highly recommend. September 21, 2014
Rated 5.0 out of 5.0 by Wedding/Reception The Wedding/Reception staff were the best as our reception was all we asked for and more. They were Super from the very beginning, throughout all phone and email interactions and up until the event was ready; during our final meeting prior to our reception the day before. Our beach wedding was Amazing and the perfect reception followed!!! Thank you all!!! September 19, 2014
Rated 5.0 out of 5.0 by Great place to enjoy the beach We have stayed here every year since 2009, we always have a great time. The staff is friendly and pleasant to deal with. Our room was very clean and the bed was very comfortable. Housekeeping does an excellent job, we will keep coming back again and again. September 18, 2014
Rated 5.0 out of 5.0 by Amazing Views Went for a weekend getaway just after labor day. Sat on the balcony when we were not on the beach. Loved that we were able to watch 3 weddings that weekend. September 17, 2014
Rated 3.0 out of 5.0 by Hotel on the beach We made a last minute trip to the beach, made reservations while we were on the road. The staff is nice and the hotel is clean, but in need of renovations/updates. Not awful, just older. It is directly on Surfside Beach, so we still had great fun. September 16, 2014
Rated 5.0 out of 5.0 by Excellent Service The staff would frequently say, "my pleasure". I would like to state for the record that it was "my pleasure" staying at this Holiday Inn. September 16, 2014
Rated 1.0 out of 5.0 Dirty facility and rooms This was the worst Holiday Inn product I have ever experienced. I have been staying in Holiday Inns all over the country for over 25 years and have never seen anything like this. The elevators smelled of animal waste. My room had a huge wet spot and obviously a dog had urinated there and it had not been cleaned up. They moved my room and the "new" room had a broken sliding glass door handle and towel rack. One of the patio chairs was missing and was not replaced even after I called. The walkway to the beach had a broken step and was never cleaned during my stay. My reservations were messed up on arrival. The front desk tried to move me out of my second room because they had booked the room during my last reserved night. I protested and the Mgr relented. I was never recognized as a Platinum Plus member. I used 35000 points for an additional night....and I want my points back!!! September 15, 2014
Rated 4.0 out of 5.0 by Wonderful staff This is an older hotel, but the service from each and every staff member was consistently pleasant, friendly and helpful. The beds, and especially the pillows were very comfortable, and since we were on the ocean side the only noise we might have heard was the ocean itself. We found it quite lovely and relaxing. We will come again. September 12, 2014
Rated 3.0 out of 5.0 by Not one of the best for Holiday Inn If you are looking for a hotel that is right on the beach surf, then this is it. The rooms were below quality from what I expect from Holiday Inn. There were several issues with mechanical September 9, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff Staff in Bar area and front desk were extremely friendly. September 9, 2014
Rated 5.0 out of 5.0 by No better view the place is the best location you can get. The staff is very friendly. The beds could be a little nicer but they are do-able. All else is great. September 9, 2014
Rated 5.0 out of 5.0 by Great Service Great friendly and helpful staff, pool area was great but gym facility was not fully furnished access to beach was excellent over all the hotel was in excellent condition and clean , if there was a problem it was location it was hard to find it , outside sign is small and not very visible from the main road. September 5, 2014
Rated 5.0 out of 5.0 by Great vacation! Great view, not crowded on the beach, and plenty of room at the pool. Music for the weekend holiday which was great! Did not like that smoking was allowed at the front entrance or the pool area. A smoking location should have been provided away from the building. I don't want to walk through a bunch of people smoking and smell like smoke before I get to my non smoking room. Other than this, we had a great stay. September 3, 2014
Rated 5.0 out of 5.0 by Great all around stay We have stayed in this hotel every time we travel down to the area. the rooms are comfortable, and clean. the views are fantastic (Ocean side), and the employees are super friendly. There is nothing that do not like about staying here. Do yourself a favor. try it once. you will not ever look anywhere else in the area to stay. September 1, 2014
Rated 5.0 out of 5.0 by Nice Beach Front Hotel Outstanding view with a great staff, other than this ridiculous requirement of at least a 50 word review the stay was fine. This requirement will like discourage me from completing these types surveys in the future. the Hotel was great though. August 31, 2014
Rated 4.0 out of 5.0 by Convenient location Very friendly service, excellent food, a little overprice with the meals. The temperature of the room was difficult to adjust and keep comfortable, either too cold or too warm. August 30, 2014
Rated 2.0 out of 5.0 by Struggling staff This hotel was in a great location. Just south of Myrtle Beach, but quiet with a nice strand of beach to play on. The staff seemed to work very hard to tried to make guests happy, but I feel that their hands were tied by management. The lobby looked nice, but our room was old and worn. Some of the towels had stains others had worn spots that were so thin you could almost see through them. We had to take the top sheet off one night for a dark stain on it that looked like it had been washed a few times over, but did not come out. Our toilette broke, and it took 3 calls with 3 visits before we gave up and just stuffed towels around it to stop the leak since we were leaving the next day. ONe day the cleaning service didn't even bother to clean our room, and when we called to the front desk they didn't even know if any of the cleaning crew were around still. The one tey found told us she was supposed to be off and was trying to go home. She also told me that they didn't clean our room because we had a "Don't Not Disturb Sign" on it. That was a lie because I had to ask for one, and told the cleaning crew we were leaving and the room was there. I am a Platinum Member with IHG and this is by far the worse of any hotel I can remember staying in. I would not stay here again, nor would I suggest anyone else. August 29, 2014
Rated 4.0 out of 5.0 by Great Location We had a great experience, The hotel had plenty to offer, the staff was great, Phillip was outstanding taking care of our needs and Debbie in the lounge did a great job. Shelly did an outstanding job, I am an early riser and she had my coffee for me before the restaurant opened in the morning. Overall it was a great stay and I would recommend this property to anyone who travels to Myrtle Beach. August 29, 2014
Rated 4.0 out of 5.0 by old facility old style hotel. maintained well but needs update. central location easy to get to shopping and places to eat. August 28, 2014
Rated 3.0 out of 5.0 by the hotel staff were excellent and made me feel comfortable I enjoyed my stay at Holiday Inn Oceanfront @ Surfside Beach very much. The hotel staff were excellent from the cleaning crew to the front desk. Everyone I came in contact with were very helpful and courtesy especially the restaurant staff who went above and beyond what I expected. If not for the small size room and a leaking ceiling everything was perfect. The staff were very helpful with trying to remedy the problem with the leaking ceiling and I was satisfied with their efforts. August 26, 2014
Rated 4.0 out of 5.0 by Excellent Staff Staff very friendly and helpful but the hotel is old and run down. Right on the beach so the location made up for it. August 25, 2014
Rated 3.0 out of 5.0 by Surfside This HI property appears to be a converted property which do not necessarily have the level of quality and comfort expected of the HI brand. The room was small and the washroom was tiny. The price is high since it is on the beach, however, the value is not there since the layout of the rooms were cramped and the furniture, décor was ancient. The people and service was excellent though. August 25, 2014
Rated 4.0 out of 5.0 by Great location, clean and safe with a great price. The rooms are clean and the staff is responsive. The price for ocean front is good for being slightly south of the Myrtle Beach area. Less crowded beaches that are manicured and clean with life guard. Can't hardly go wrong with this hotel. August 25, 2014
Rated 5.0 out of 5.0 by fireworks hurt sleep time inconsiderate jerks wasting money and polluting the air at midnight should stop shooting their noise makers at least by 11:00pm so hotel residents who need to sleep can do so peacefully. August 25, 2014
Rated 5.0 out of 5.0 by Home away from Home When we stay at the Holiday Inn Surfside, it's like visiting family we haven't seen in a while. The front desk is always ready to greet you with a big hello. I have never seen an instance when they were not ready to help in any way. The housekeeping and Maintainance staff are just as pleasent and willing to assist us in any way they can. I can't wait untile our next visit. August 23, 2014
Rated 4.0 out of 5.0 by Great view, Location & Staff This was our fifth stay at Surfside's Holiday Inn over the last year and a half. I always love the staff (Phillip and Cody especially# the location and overall experience. It was really crowded this week #August 11-17, 2014) but my complaints had nothing to do with a crowded hotel. My complaints on this trip were: we tried to enjoy the ice cream Tiki Bar and it was closed on a beautiful sunny day at 2 p.m. We were lucky the staff working the bar went and got us what we wanted. I heard others complain it was closed early on other days during our stay. Very surprised the bar had NO beers on drafts. The staff said they had no drafts in stock. We ordered a few drinks but the next time we wanted to do that during our stay, we walked down the beach to another beach bar and had lunch and beverages down there. We usually have always used the Holiday Inn for food and drinks and never had that problem. Our Maid service is always so good there and staff are so friendly and helpful. I sometimes wonder when I am staying there if the people at the pool are Holiday Inn Guests or from local rental homes. There is no way to keep people from just coming in and no one checks for this. I don't even remember any signs posted Pool use is for Holiday Inn guests ONLY. I see people leave out the pool's side gate and go to parking lot and cars and not to hotel door to go to rooms many times. Love the ocean view and waking up to the sunrise. We have been on city view side and it is great too. I think it is quieter on that side. People on beach do fireworks until late so if that is an issue you may want city view during your stay. We always stay here and will continue to but would love these issues to be addressed. Our son goes to CCU so we go a few times a year. August 20, 2014
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