Rated 4.0 out of 5 by 249
Rated 2.0 out of 5.0 by bren42 Non-smoking not enforced at this hotel, poor value
The hotel is supposed to be completely non-smoking with the exception of some common areas near the pool and front of the building. Our room was unfortunately next to a chain smoker and the balconies are adjoining, so that meant that our room was constantly full of smoke. We complained to the desk numerous times about this and nothing was ever done to rectify the situation. There was no offer made to move us or the smoker to another room and I doubt our neighbor even incurred the $250 fine that was supposed to be levied against her. Another thing that many other reviewers had mentioned is that apparently Surfside Beach celebrates the Fourth of July year round. If you have kids or go to bed early, be warned that the fireworks continue usually until 11 or 11:30 p.m. and they are directly on the beach in front of the hotel. The rooms are also quite small. I wondered why they had rooms with two double beds instead of queen size beds--you will understand why if you decide to stay there. If you are traveling with more than two people and have any luggage at all, you will have no room to even walk around. The bathroom was tiny as well (your knees touch the toilet when you are sitting on it and that would be for just an average sized adult). As far as cleanliness goes, one of our beds had a stain on it that looked a lot like blood. Needless to say, that made me cringe as well. The pool area is adequate and the beach has plenty of room. The lobby also looks inviting. Those would be the main pros about staying at this hotel. We did use reward nights for our stay (for the quality of the hotel I feel like it was a complete waste of points and I think management probably didn't want to remedy our complaints about the smoker because we were staying for "free" even though it took years of business travel to earn all those points). If you are paying out of pocket, it would be worthwhile to compare prices at other hotels in the area. Most offer a much better value for the price. Overall I would not recommend this hotel.
August 9, 2014
Rated 4.0 out of 5.0 by Reese70 Stay at the beach
We recently stayed at this location and had an enjoyable time. We enjoyed an oceanfront view and loved sitting on the balcony watching fireworks on the beach. The amenities were convenient and the staff was courteous and helpful.
August 7, 2014
Rated 1.0 out of 5.0 by Davidla77 Hot room
Air conditioner would not cool room. Ice cream shop never open. Tiki bar bartender was rude. No loyalty points given to me after stay. Overall horrible experience. Never staying again!
August 6, 2014
Rated 1.0 out of 5.0 by USA Visitor1 VERY DISAPPOINTED
Had reservations confirmed by Dennis Law for Ocean Escape Package, 3 rooms on 6th floor that had been recently renovated. When checking in, found out rooms were not available as promised, assigned rooms on 4th and 5th floor. Go to room, and balcony door handles were completely broke off in 2 rooms. After door handles replaced found that doors would not lock, so maintenance returned to fix again. Our stay was complete disaster as breakfast included buffet was lacking food, missing sausage, bacon, eggs and potatoes 3 out of 4 days. Barking dogs were nuisance, and confronted by 150 pound great dane and felt threatened in elevator as told by owner that the dog doesn't like people. Had noon checkout arranged for last day and told by housekeeping at 11:05 that we had to leave as the front desk did not have the late checkout approved. Laughable because they missed cleaning 2 of our rooms 2 out of 3 days. Very disappointed stay to say the least- will never return. Phillip and Jennifer at front desk were outstanding and very apologetic for all of the problems, they did an awesome job under the circumstances.
August 4, 2014
Rated 4.0 out of 5.0 by yanezmaya ocean front hotel
Great spot.close to the ocean.hotel pool was great for children.
August 4, 2014
Rated 5.0 out of 5.0 by FruFru Clean, nice staff, comfortable beds
Hotel could use some updating but it's a beach hotel and they tend to take a beating. Staff was excellent, gave the impression that they liked their jobs and were proud of their hotel. To me, the aforementioned is very important because its a measure of staff integrity. The front desk clerk (Cody? Cory?) discovered that our trunk was wide open out in the parking lot. He called me to ascertain that I hadn't left it open on purpose and then closed it for me. That's service! I know he had to do a little research to figure out whose car it was. All that was asked at check-in was car make and model. Comfortable beds, good pillows, nice beach. I'd recommend this hotel.
August 3, 2014
Rated 5.0 out of 5.0 by Kelley9 Surfside Visit
We only had 3 days to enjoy the beach and we had a wonderful time. The location is great in reference to Myrtle Beach and other locations south. There was not as much congestion as the Northern areas. We will stay in this area again. Very good experience.
July 31, 2014
Rated 3.0 out of 5.0 by onlydemi Great location, but badly needs updating
I stay in many Holiday Inns around the U.S. and this one, while right on the beach (A HUGE selling point), was in need of repair and updating. The room was VERY small and there was a broken dehumidifier in the room, no coffee maker and a small refrigerator. The air condition did not do it's job and it was very uncomfortable (hot, humid) to sleep. On the plus side, the rooms have a small balcony and the food in the restaurant was wonderful. Also the staff was very friendly. There were two pools in addition to beach access which was convenient.
July 30, 2014
Rated 1.0 out of 5.0 by cheri58 DO NOT STAY HERE
Stayed only 1 night because we were completely dissatisfied. Usually I prefer Holiday Inns, but not this time. The only good thing was the parking situation.
The room was facing air conditioners on the roof, instead of the beach as requested. the toilet broke twice,and was finally fixed by my husband . Took 2 phone calls to the manager to get my money refunded because we only stayed 1 night instead of 3.
July 29, 2014
Rated 5.0 out of 5.0 by KBLITT Awesome Experience
I have been to this property several times. Every time keeps getting better. Wait staff in the restaurant. Bartender was over the top. Staff at the desk and the manager was over the top. I always recommend this property. I will only stay here when I come to Myrtle Beach, SC.
July 28, 2014
Rated 3.0 out of 5.0 by frances123 Good access to beach and good restaurant
Will not be back; No open tiki bar at pool area and small crowded hot tub. Cleaning staff not up to par as far as timing. One day no service provided because they wanted to clean the room at 3:00pm and we were getting ready to go to dinner. No service was provided!
July 27, 2014
Rated 1.0 out of 5.0 by phyl28032 Didn't know I was talking to reservationist
I called the hotel desk at Holiday Inn @ Surfside and this lady answered and I proceeded to make my reservation. After checking into the Holiday Inn I found out I had been switched to an entirely different room with a view of the air conditioners, I was told that I had been switched to a reservationist that night because the desk clerks were busy.
I should have been told right then who I was talking too and she should have given me her name so I would have had it for my records. I would then know who to complain too about my room being mixed up. This problem can be taken care of very easily.
Always ask for a person's name and employee number whenever making reservations or filing a complaint. You will know exactly who to go back too.
July 25, 2014
Rated 5.0 out of 5.0 by vacation to remwmber excellent staff best service ever
this was true experience of excellent vacation , due to the worderfull and caring staff in this location, it made me fill home. staff was friendly yet professional, they deliver great service at all times/
July 22, 2014
Rated 1.0 out of 5.0 by ken142 Very disappointing
My family and I traveled 7 hours to stay at this hotel. Upon our arrival we were greating with a very friendly staff, but what was to come next was extremely disappointing. We had four issues the first day of our stay. 1. The safe would not work. 2. The handle to the balcony sliding glass door was about to break completely off when attempting to open the door. 3. The hair dryer would not work. and finally to top off the night the fourth issue was the toilet stopped working properly. Three out of four problems was fixed by the day maintenance man in a timely manner. The toilet issue was not fixed that night because the maintenance man did not have the part. So my family had to go without a toilet in the room and had to use the restroom in the lobby the first night and next morning. I was unable to move to another room do to the hotel being over booked. So with all my diappointments I decided to pack everything back up the next day and travel 7 more hours back home. This was something I would not have expected from such a big name hotel chain. Like the title says very disappointing.
July 21, 2014
Rated 4.0 out of 5.0 by Macindy27 Surfside Holiday Inn
Nice hotel. Great location. When booking, please specify that you want to be on the ocean side of the hotel, if not, you will be looking at the community all day. I would stay again, but would definitely want to be on the beach side to hear the waves at night.
July 16, 2014
Rated 5.0 out of 5.0 Always a great experience at this property
You won't go wrong in choosing this property for your stay. They are very nice and accommodating always.
I have stayed at this property many times and have always had a great experience.
July 14, 2014
Rated 5.0 out of 5.0 by chassey630 Great Place To Stay
I stayed at this hotel the week of July 4th with my dog.
Reserved ocean front double bed room on the 5th floor.
This hotel is very accommodating. I had everything I needed ...comfortable beds/pillows...excellent housekeeping staff...restaurant/tiki bar/ice cream parlor on site...swimming pool...ocean is just steps away and
has rental chairs all set up if you like. Front Desk and office staff are very polite and efficient. Food in restaurant is excellent and very reasonably priced. Restaurant staff very pleasant. The hotel is non smoking but I noticed they have gone out of their way to accommodate smokers on the outside. A very nice smoking area in front of the hotel, and plenty of ash trays by the pool. This is a family/pet friendly hotel
and there were plenty of grassy areas to walk the dog and no loud music or loud cars to deal with
in the evenings. I will certainly reserve this hotel for my
next trip to the beach.
July 10, 2014
Rated 5.0 out of 5.0 by Meredith7 Combination Trip
This is an older property but pretty well kept considering the number of guests for the 4th of July weekend and that they accept pets. Saw Housekeeping constantly picking up and removing trash on the grounds. Unexpectedly received an oceanfront room so had a birds' eye view of the fireworks. Team members were friendly and courteous with the exception of one server in the restaurant. Would stay again.
July 8, 2014
Rated 5.0 out of 5.0 by Freeto Relaxing Beach Front Room
It was wonderful to have such excellent service from your employees while enjoying the relaxation of hearing, smelling and seeing the ocean!!!
July 8, 2014
Rated 3.0 out of 5.0 by KennyB50 Room
Outdated bathroom, worn. Floor seemed dirty. Air conditioner not very strong.
July 7, 2014
Rated 5.0 out of 5.0 by Angela K business trip
excellent experience, I would come back to this hotel in Myrtle Beach ANYTME!!
July 7, 2014
Rated 2.0 out of 5.0 by Joy is real Not a lot of bang for the buck
First time to the area. Hotel was suppose to be renovated but a lot is to be desired. Rooms are small. Bathroom is small. And the toilet in our room was leaking from the base. Must say they got right on it when we called and stopped the leak. The sliding door to our room would not open smoothly. Track needed to be cleaned and oiled. Because the air unit exhaust blows onto the balcony you have limited space because of the hot air. I don't think I will stay there again. Must give a shout out to crabby Mikes seafood buffet. Off the chain good!!! Staff was friendly at the holiday inn. But it still needs upgrades.
July 6, 2014
Rated 3.0 out of 5.0 by GAGme Not Worth the Money
Location is great. Other than that this is a below par hotel and the price is high. The room was too small. The bathroom not set up well. Luckily didn't spend much time in the room.
July 3, 2014
Rated 5.0 out of 5.0 by Lucy05 Enjoyable Stay
I was attending a conference at another hotel on the beach, but was unable to make a reservation. As a loyal IHG member, I was able to book a room at the nearest Holiday Inn Resort. I was not disappointed and saved a few dollars. The location (the beach was beautiful, full of seashells and great waves) and the ocean view room with a great balcony was the perfect getaway after a long morning of meetings. Highly recommended.
July 2, 2014
Rated 4.0 out of 5.0 by Roger886 Double Bed small and not comfortable
Double Bed too small, not comfortable, beachfront good choice, good view, really enjoyed.
Our last night, June 26, 2014, fireworks display on beach in front of our room, very loud and didn't stop until after 2:30 am. Kept everyone awake, got very little rest on my last night of vacation before heading home. I know of several complaints to no avail.
June 30, 2014
Rated 5.0 out of 5.0 by donrun Great location, Close to everything in Myrtle Beach
I recommend this hotel very highly. This is a busy hotel but everybody that works there bends over backwards if you have a need. It has an excellent location on the beach and a great swimming pool and hot tub. I live in Murrells Inlet and knew of this place so for a local to recommend it you will not be disappointed.
June 30, 2014
Rated 3.0 out of 5.0 by griff dog comfortable bed
just need to keep place clean and fix problems when they happen lower food prices and give more selection maid service needs to come around when you have a pet and clean noise needs to be addressed breakfast needs to start early more stuff to be added other than that it was worth the money still a little high
June 29, 2014
Rated 4.0 out of 5.0 by bub1027 Good visit
Wonderful visit except for the poor service in meeting room.
June 29, 2014
Rated 5.0 out of 5.0 by Frannie Lou Friendly, always helpful staff and super service
We were completely happy with our room accommodations, and friendliness of the staff. It was lovely being able to sit on the balcony and enjoy the ocean view. Another plus was seeing the fireworks in the evening as well. The location of the hotel was within easy access to wonderful shopping and restaurants. We will always choose Holiday Inn Surfside when vacationing in Myrtle Beach..
June 28, 2014
Rated 5.0 out of 5.0 by Karen1138 Summer Vacation
This is the second time my family and I have stayed at this hotel. The staff was simply wonderful to us, and we cannot wait to book a reservation for next summer. This is certainly going to be an annual stay for us!
June 27, 2014