Rated 4.0 out of 5 by 196
Rated 5.0 out of 5.0 by BossHogg Home away from Home
When we stay at the Holiday Inn Surfside, it's like visiting family we haven't seen in a while. The front desk is always ready to greet you with a big hello. I have never seen an instance when they were not ready to help in any way. The housekeeping and Maintainance staff are just as pleasent and willing to assist us in any way they can. I can't wait untile our next visit.
August 23, 2014
Rated 4.0 out of 5.0 by CCU Mom Great view, Location & Staff
This was our fifth stay at Surfside's Holiday Inn over the last year and a half. I always love the staff (Phillip and Cody especially# the location and overall experience. It was really crowded this week #August 11-17, 2014) but my complaints had nothing to do with a crowded hotel.
My complaints on this trip were: we tried to enjoy the ice cream Tiki Bar and it was closed on a beautiful sunny day at 2 p.m. We were lucky the staff working the bar went and got us what we wanted. I heard others complain it was closed early on other days during our stay.
Very surprised the bar had NO beers on drafts. The staff said they had no drafts in stock. We ordered a few drinks but the next time we wanted to do that during our stay, we walked down the beach to another beach bar and had lunch and beverages down there. We usually have always used the Holiday Inn for food and drinks and never had that problem.
Our Maid service is always so good there and staff are so friendly and helpful.
I sometimes wonder when I am staying there if the people at the pool are Holiday Inn Guests or from local rental homes. There is no way to keep people from just coming in and no one checks for this. I don't even remember any signs posted Pool use is for Holiday Inn guests ONLY. I see people leave out the pool's side gate and go to parking lot and cars and not to hotel door to go to rooms many times.
Love the ocean view and waking up to the sunrise. We have been on city view side and it is great too. I think it is quieter on that side. People on beach do fireworks until late so if that is an issue you may want city view during your stay.
We always stay here and will continue to but would love these issues to be addressed. Our son goes to CCU so we go a few times a year.
August 20, 2014
Rated 4.0 out of 5.0 by MMC61 Great Location and Nice Hotel
For the third time in 15 months, I stayed at this hotel. Its location, right on the beach, is the primary reason I use this hotel as a "vacation extender." The staff is very pleasant, as is the whole experience. I enjoyed this recent stay even more since the hotel is in the process of being updated. The lobby and the hallways have been painted, and the guest rooms and their balconies seemed to be fresher, too. I'll be back again.
August 18, 2014