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Rated 3.8 out of 5 by 123 reviewers.
Rated 4.0 out of 5.0 by 隔音是个大问题啊 房间隔音不���,晚上睡觉都能听到隔壁的动静。还有卫生间感觉很旧,水温很不稳定,忽冷忽热的,洗澡小心翼翼的注意水温,担心被烫着,建议大家还是把水温控制的低一点,这样突然变烫时能多一两秒反应时间。。。总体一般吧,感觉就是普通假日酒店的样子,无惊无喜。 January 25, 2015
Rated 3.0 out of 5.0 床铺舒适,服务一般,性价比高 在苏州商务出差比较实惠的选择,地段环境一般,服务态度一般,大堂装修一般,但出差你还有什么多余的要求呢? January 24, 2015
Rated 3.0 out of 5.0 by 更换前台后新体验有所失望 以前曾多次入住友联,前台卷发小伙子以及另一位姑娘一直待人热情,办事麻利,并擅长主动与客人聊天沟通。 但上周日入住时前台好像都更换了,实在不太满意。 1. 负责CI的女前台不知道周末特价,在没有告知与我确认的情况下,直接在入住单上写了“无早”并让签字。如果是无早,我理解起码提醒一下客人,和客人先行确认; 2. 我提出异议表示应该有早餐,前台打电话给张姓值班经理,我想值班经理起码了解。但两人沟通后还是无果,女前台当着我的面小声对另一前台说“刚张某让实在不行就跟他(指着我)说没签协议”; 3. 我提出希望能和更高级别的负责人联系,但前台还是帮我接通了张姓男经理的电话,电话里我明确提出这是周末特价订的,与是否协议公司没有影响。经理还问我“你是通过什么渠道预订的”,我答复“电话预定”,“哪个电话”。这应该是作为一个负责人了解的基本情况,实在不太理解为什么还要我翻出通讯录报出预订电话号码,而且语气有些偏质问。 4. 后来另一位应该是资历较久的女前台过来帮忙,看了一眼后说这个代码是含早的特价,事情才解决。 5. 没有主动提供赠饮券,提醒下才给的。CI整个过程中也没有提醒或识别金卡会员。 6. CO时还是同一位前台,发票开错了一个字。合理的流程应该是开票人先检查,客人再复查。但当时开完直接交给我了。 前几次在友联的感受都很不错,但这次经历整体来说稍有些失望。即使只是金卡,即使只是特价,一些基本层面的服务,感受应该是如一的。 January 22, 2015
Rated 4.0 out of 5.0 by 床铺舒适,服务一流 good,good,good 床睡得很舒服,很好入睡 一覺到天亮 good,good,good 床睡得很舒服,很好入睡 一覺到天亮 January 21, 2015
Rated 3.0 out of 5.0 性价比一般 酒店位置有点偏,在苏州城南边,周边没啥景点。 客房和床保持了节假日酒店一贯水准,还比较舒服。 早餐和晚餐选择少,味道也很一般,与华南区的Holiday Inn比差了不止一个档次。价格也不算便宜,性价比比不上苏州的另一家茉莉花假日酒店。 January 13, 2015
Rated 1.0 out of 5.0 by 没有最差,只有更差 从入住开始就体验了一把城乡结合部宾馆,拿着房卡走到房间,房门是用一只垃圾桶撑着打开的,匪夷所思!无容置疑更换了房间!入住时被告知没有行政酒廊,游泳池等设施停止使用,行政待遇由一楼大堂吧代替,happy hour时间到了,���这个季节感受到了不提供温控系统的欢乐时光,没有一道像样的热菜,只有油炸鸡米花、春卷、南瓜饼和馒头,还都不是新鲜出炉,交涉后上来一碗鸡米花和些许薯条,这就是HI提供的所谓“欢乐时光”,可happy的点在哪里?红酒杯还残存擦布擦过的毛絮!第二天早餐了,提供的食品中规中矩,心想将就用一些,就在拿起餐具的那一刻已经没有任何胃口!餐具非常肮脏,没有清洗干净残留食物被高温烤干的刀叉如何安心使用?这家酒店从入住开始直到退房,问题不断,不能让人安心入住,毫无品牌价值可言,员工没有受到职业培训,连咖啡机都不会使用!真是应了一句话:没有最差只有更差! December 22, 2014
Rated 2.0 out of 5.0 by Lack of service We had a pretty poor experience at this Holiday Inn from check in to check out. The lounge was a freezing, empty room which had no atmosphere at all and the service was terrible. The experience we had when dining in the restaurant was better, but the whole hotel was freezing. In China I normally find the hotels are too warm if anything, so this was a big surprise. The heating in our room didn't work either so we were given a portable heater. I won't be returning or recommending this hotel. December 19, 2014
Rated 4.0 out of 5.0 by 感觉那么回事 连续住过两次... 性价:没见到有改善的地方,性价比还可以。 服务:谈不上有,正式员工不如新员工,新员工不如实习的。 尊重:工作人员扎堆聊天,打闹的小动作经常看到。。 不说了。。。 December 19, 2014
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