Rated 3.9 out of 5 by 145
Rated 3.0 out of 5.0 by Vanda59 Great Service - Poor Food Quality - No Atmosphere
Clean environment generally with an overall good spacious impression. The staff made the stay and were ALL quite lively, friendly, really nice and attentive but the hotel appeared to lack atmosphere in general.The evening meal food was not great and neither was the menu choice and cost. Breakfast was fairly good for choices though. The room was clean, although the bathroom lacked complimentary bathroom products and it was also very small, water pressure was good on shower and bath which is always a bonus. The tv had poor reception, and there were inadequate amount of sockets for bedside appliances. Ordered a morning call which we didn't get which was a shame and could have caused us a problem. This was probably just an oversight and didn't affect our stay but it would have been helpfull to have those power points beside the bed in order to plug our own appliances in which could have given us clock time and morning alarm.
An adequate hotel stay... had better but certainly had worse. We'd rate this hotel stay as average and not as we would have expected from IHG
September 17, 2014
Rated 1.0 out of 5.0 by Boodles123 Disappointing Experience Overall
I would normally stay at the HI Express when in Swindon but on two recent occasions in September 2014 I choose to stay at this HI. Both stays were disappointing.
- there was little or no recognition of IHG membership as would be experience at other HI locations
- Food in the restaurant was average at best (first stay the pasta was undercooked though the second stay I had a decent burger)
- response to a complaint about the quality of the room was met with no level of service at first until I suggested I would have to leave feedback on the website at which point the response from staff rapidly changed
- service experienced at the bar on both occasions was lacking and inattentive. Guests were observed left waiting with no bar staff present and other service staff meandering around.
Staff are friendly and pleasant, but just lack attention to guests. I stay at a lot of IHG and only expect a fairly basic level of comfort, cleanliness and service. On both occasions this hotel fell short of even the basics. I believe I will stick with the Express brand in Swindon for future stays in the area.
September 17, 2014
Rated 3.0 out of 5.0 by Riley111 Long way from Town Centre
Not the best Holiday Inn i've stayed in and a bit too far from the town centre.
September 16, 2014