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Rated 4.0 out of 5 by 178 reviewers.
Rated 4.0 out of 5.0 by Staff are excellent I've being staying here on a regular basis for most of 2014. The staff are excellent and do their best to meet my particular needs - I am a light sleeper. The food is good, the 8oz Sirloin is my regular choice. I am always greeted by name and generally not been disappointed. The gym and pool are out dated and match the general state of the property. December 1, 2014
Rated 3.0 out of 5.0 by Holiday Inn Swindon A dated hotel in need of a refurb. Bedroom and bathroom clean and tidy but dated. Check in staff lovely. Breakfast staff excellent. Evening staff in restaurant very poor totally disinterested in customers. More keen on chatting to each other. December 1, 2014
Rated 5.0 out of 5.0 by Short stay We enjoyed our short stay and overall everything was to a very good standard. November 27, 2014
Rated 4.0 out of 5.0 by Relaxed stay Good evening meal, great breakfast and a comfortable atmosphere. November 26, 2014
Rated 4.0 out of 5.0 by Brilliant Staff We had a great stay at the Hotel, there was an issue with room service, but the duty staff at reception sorted that out very quickly. I will say its not the hotel that makes a stay great its the GREAT STAFF that works there that helps make the stay a great experiance. November 24, 2014
Rated 5.0 out of 5.0 by Great Family Break We had a lovely weekend at this hotel. Staff very friendly and helpful and facilities and food/drink excellent. Would recommend. November 20, 2014
Rated 4.0 out of 5.0 by Nice hotel, but could not sleep Hotel is fine, you get what you expect....apart from noisy pipes in my room that kept me awake all night. November 18, 2014
Rated 5.0 out of 5.0 by great service A big thank you to Yvonne and Karen daytime manageress's for helping and sorting out any issues. Also a big thank you to Sarah the restaurant waitress who was very attentive and an excellent waitress and went out of her way to make my meals enjoyable. Made my visits to the restaurant very pleasant and was a pleasure to talk to she went out of her way to make sure every thing was ok. November 14, 2014
Rated 4.0 out of 5.0 by The staff are very frendly The best asset this hotel has are it's staff , they can't do enough for you. overall the hotel does give value for money. However. I think the hotel is in need of a make over. I have not stayed in a hotel in the UK with single glazed windows for a long time. The showers in the swimming pool were cold, and talking to people it seems the norm. November 13, 2014
Rated 3.0 out of 5.0 by Convenient but stuffy room and hard bed, no sleep Convenient location in Swindon next to the M4; asked for a room away from motorway noise. room was stuffy with a/c not switched on. All quiet in the night; but hard matteress and pillows made sleeping uncomfortable. Swimming pool, jaccuzzi and sauna were used and were clean and relaxing. breakfast was average quality but hot and plenty. overall was average value for money.... nothing that cant be forgotten! November 11, 2014
Rated 5.0 out of 5.0 by Lovely food Lovely friendsly staff, I had a very good meal in the resturaunt during my stay. The swiming pool is a lovely size with a hot tub and sauna. Great way to relax after work. The rooms are clean but need updating and I would say they look more like a holiday inn express. Overall I would stay again. November 7, 2014
Rated 4.0 out of 5.0 by Pre-Cruise overnight stop An excellent location to break the journey from the North-West when departing on a cruise from Southampton. Not the obvious route via the M40 and Oxford. Try the M5 and on to Swindon. Good location for a stay and ticks all the boxes. Pub across the road for those who want it. Hotel staff very friendly. Breakfast good. Will use again. November 2, 2014
Rated 4.0 out of 5.0 by overall stay Reception staff are very friendly and even offered help to take the things to the room. we wanted to change the room and they were very helpful to resolve the things and very quickly did the needful. Thanks to them. Restaurant serving staff are working very hard but very pleasant and they attend every need of the customer. Thanks to them. Only problem was very limited menu and even that some things are not available to order. November 2, 2014
Rated 4.0 out of 5.0 by Home from home Friendly staff in every department is the biggest plus of this hotel. Some rooms are better than others but that doesn't make this hotel better or worse than the competitors. I keep coming back for more. November 2, 2014
Rated 5.0 out of 5.0 by Good value and facilities Stayed for the weekend deal with our 6 yr old who took full advantage of the pool and dining. October 30, 2014
Rated 5.0 out of 5.0 by Fabulous! Would highly recommend this hotel, we had a lovely swim before dinner in the very nice pool. Dinner was scummy, lots of choice. But most of all the staff were exceptional......and I'd like to say a special thank you to Simon at the front desk....who is an absolute credit to Holiday Inn! Thank you for a fabulous stay! October 30, 2014
Rated 4.0 out of 5.0 by Good Staff, excellent service Staff responded to our needs without any fuss, found room to be comfortable, rooms very clean. Cleaner responded to our needs without any fuss October 30, 2014
Rated 4.0 out of 5.0 by friendly staff Could not find hotel the sign was not working.the hotel and the staff where excellent. October 26, 2014
Rated 5.0 out of 5.0 by very friendly staff very good value for money would recommend this hotel, all was just as advertised October 23, 2014
Rated 5.0 out of 5.0 by Easy to unwind Pleasant stay with very friendly and attentive staff, good food and leisure facility made it easy to unwind at the end of a long day October 17, 2014
Rated 5.0 out of 5.0 by Good stay We stayed for two nights as we was visiting Swindon for a family party, we was very happy with our stay the room was clean and comfy staff friendly and helpful October 15, 2014
Rated 5.0 out of 5.0 by check in I travel to swindon to see my baby grandson i travel all night by coach arriving at 11.15 am( well before check in time) however this hotel always gets my room ready so i can check in early, this is much appreciated October 9, 2014
Rated 5.0 out of 5.0 by greeting service Vicky was very helpfull when checking in. She wanted to make sure that i was happy. thoughout the night i was asked on varoius times if everything was ok ( wasnt a problem). i get this experience every time i come here (with ALL staff) and this is the main reason i come here at least 2 nights a week. October 6, 2014
Rated 4.0 out of 5.0 by disability room good, bathroom good size Good size disability room, good size bath, shower area, low level sink and high level toilet. Good room size for mobility scooter. Bed slightly small even though a double ? Quiet room. No front desk help to open two sets of fire doors to disability room. October 2, 2014
Rated 4.0 out of 5.0 by Well located and friendly staff. This hotel is very well located with easy access to motorways and major roads. The staff are welcoming and efficient. The food is good with plenty of choice September 24, 2014
Rated 3.0 out of 5.0 by Great Service - Poor Food Quality - No Atmosphere Clean environment generally with an overall good spacious impression. The staff made the stay and were ALL quite lively, friendly, really nice and attentive but the hotel appeared to lack atmosphere in general.The evening meal food was not great and neither was the menu choice and cost. Breakfast was fairly good for choices though. The room was clean, although the bathroom lacked complimentary bathroom products and it was also very small, water pressure was good on shower and bath which is always a bonus. The tv had poor reception, and there were inadequate amount of sockets for bedside appliances. Ordered a morning call which we didn't get which was a shame and could have caused us a problem. This was probably just an oversight and didn't affect our stay but it would have been helpfull to have those power points beside the bed in order to plug our own appliances in which could have given us clock time and morning alarm. An adequate hotel stay... had better but certainly had worse. We'd rate this hotel stay as average and not as we would have expected from IHG September 17, 2014
Rated 1.0 out of 5.0 by Disappointing Experience Overall I would normally stay at the HI Express when in Swindon but on two recent occasions in September 2014 I choose to stay at this HI. Both stays were disappointing. In summary: - there was little or no recognition of IHG membership as would be experience at other HI locations - Food in the restaurant was average at best (first stay the pasta was undercooked though the second stay I had a decent burger) - response to a complaint about the quality of the room was met with no level of service at first until I suggested I would have to leave feedback on the website at which point the response from staff rapidly changed - service experienced at the bar on both occasions was lacking and inattentive. Guests were observed left waiting with no bar staff present and other service staff meandering around. Staff are friendly and pleasant, but just lack attention to guests. I stay at a lot of IHG and only expect a fairly basic level of comfort, cleanliness and service. On both occasions this hotel fell short of even the basics. I believe I will stick with the Express brand in Swindon for future stays in the area. September 17, 2014
Rated 3.0 out of 5.0 by Long way from Town Centre Not the best Holiday Inn i've stayed in and a bit too far from the town centre. September 16, 2014
Rated 5.0 out of 5.0 by Lovely hotel We spent 5 days here at the end of August with a coach trip. The hotel was spotless throughout, the food was lovely and the staff were very friendly and polite. The swimming poll and Jacuzzi were an added bonus. September 13, 2014
Rated 4.0 out of 5.0 by A pleasant overnight stay This was an excellent overnight stay. Ground floor room with 2 good sized comfortable single beds.Both bedroom and bathroom were spotlessly clean and well presented. The staff were welcoming and helpful throughout..It was a quiet stay. Breakfast was a disappointment in that the self service hot food had been out for a long time and the fried eggs and bacon etc were hard and dry. The other breakfast food and tea/coffee were fine. September 12, 2014
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