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Rated 3.9 out of 5 by 113 reviewers.
Rated 4.0 out of 5.0 by Excellent welcome Large coach party due to eat in restaurant but receptionist not sure when. So found out and rang my room then helped advise what best to do so as not to suffer from full restaurant. June 24, 2014
Rated 3.0 out of 5.0 by good service nice staff Poor outlook from window bushes and entrance door laundry room June 22, 2014
Rated 5.0 out of 5.0 Staff so helpful We had a family celebration and decided to stay here, and have a room available to us during the day, with buffet for 25, and an evening dinner for all of us.The staff who arranged our booking were very helpful in making the arrangements. On the weekend itself we found everyone in all departments put themselves out to make sure we had everything we wanted. The food was of a higher standard than we'd expected, and the facilities such as the leisure club were excellent. But what really stood out for us was the attitude of all the staff who were really genuinely welcoming and helpful. June 12, 2014
Rated 5.0 out of 5.0 by great price, very comfortable great place - would stay there again. Breakfast expensive, so went to pub across the road. June 10, 2014
Rated 2.0 out of 5.0 by Restaurant service good but spa service poor I've stayed at this hotel on several occasions for work. The restaurant staff always seem friendly and efficient. The spa staff though, don't offer the same level of attention or customer care. I arrived late and the room service phone took a long time to get answered and the food took about 40 minutes to arrive. It was a bank holiday and I had driven for nearly three hours to be close to my office for an early meeting the next morning. It just felt like the hotel wasn't firing on all cylinders because of the holiday. June 6, 2014
Rated 5.0 out of 5.0 by WiFi Can't understand why WiFi isn't free it doesn't cost anymore for every customer to use. and the charge is very costly if you pay. June 5, 2014
Rated 2.0 out of 5.0 by Is this a smokers hotel Corridor and room smelled of cigarette smoke, no offer to change to another area of the hotel - No lift to floors above the ground floor - Would not recommend this hotel unless you are a fit smoker. May 31, 2014
Rated 3.0 out of 5.0 by Desperate need of help This was the 4th Holiday Inn Group hotel in a two week business trip and was by far the poorest. Although the staff were friendly and the wifi was available and free to us as Gold Elite members the hotel itself is in need of updating. To be more precise - carpets in the corridors are marked, well trodden and generally uninspiring, our room felt as though it was built in the fifties occasionally decorated and unloved - for example there were round pin plug outlets in the wall, too few 13 amp outlet sockets which meant we had power cables trailing around the room as we recharged our various business devices. We were travelling with a large amount of luggage which meant the lack of lift to the second floor certainly inconvenienced us (we discussed this with reception who looked for alternative rooms but advised that those on the group floor were smaller and would have created a different problem). The bar area was uncomfortable and not welcoming May 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. great for a quick stop over and the pool was a nice treat too. May 16, 2014
Rated 1.0 out of 5.0 by Taking the mickey - Smokin Jokin ! Arrived at 2230. Slow check-in (only 1 staff member), had to ask for a paper as was not offered. Given room at furthest end of hotel. had heavy bag and there is no lift and no offer of help (was tired having just driven 11 hours driving across Europe thus not amused), so up stairs and thru many many sets of naff swinging doors . Get to room and find it is in the smoking section and it reeks, truly disgusting. My profile clearly shows non smoking. Drag heavy bag all way back to reception. Told no more double rooms left only twins and this one is at the other end of the hotel facing the leisure suite and the extractor fans. Going quietly ballistic by now. Go to get some bits out of car. stop by at reception and complain (wow by now there 4 staff there when no one trying to check in) and advise that in the morning I want to see the Duty Manager. I am advised that there is one on duty now. After long wait, nice lady appears and I recount my tale. I explain that tomorrow I will write and less than positive review of hotel and staff, and head off to my room. Get phone call 10 minutes from same lady. Offered refund of room and a free breakfast. I take kind offer but still not in good mood especially when desk light dies on me, give up and go to bed. Next morning breakfast is a shambles. Staff are very good, but not enough of them. The problem is 2 coachloads and 40 bikers all descend at once, grrr. Not hotels fault but if the numpties at reception had told me about this at previous night's check-in could have come earlier and saved much time and waiting for hot food to be replenished. Also what is it with this fad for spicey sausages only. If you want to serve them fine, but for crying out loud do plain ones as well. Was glad to checkout - and yes communication had broken down and they did try to charge for room and breakfast, clowns ! Will not be back there in a very long time, which is a shame as I used to stay there often with my kids (and now it is sad in severe need of a refurb especially the windows and the useless heating/air-con). May 11, 2014
Rated 3.0 out of 5.0 by No power in the shower I have complained multiple times, but nothing much has changed really. There is no power in shower in any of the settings. The water feels soapy & it takes double the time for me to take a shower at every stay. April 27, 2014
Rated 5.0 out of 5.0 by A very good Holiday Inn... with great staff service I have stayed here before & this time was better than before. Warm welcome extended to me & was delighted to have my room upgraded - thank you! Room was very good indeed. I forgot my very old 'phone charger for my very old mobile 'phone... but a chance request at reception to see if they had one was successful; amazing what is kept behind the reception desk - great stuff! Very relaxing overnight stay... with very good breakfast next morning. All staff here are very polite, helpful & welcoming. Some of the décor in hallways etc could do with a spruce-up, but all-in-all really good. April 1, 2014
Rated 4.0 out of 5.0 by Better than it looks Even though it is a dated exterior the public areas are clean and modern. The rooms are old but clean and comfortable. Staff and food are good. Close to the motorway, Swindon designer outlet and Swindon Town Centre as all a short drive away (10 minutes). March 21, 2014
Rated 4.0 out of 5.0 by Clean Room, Comfortable Bed Good nights sleep. Helpful friendly staff and good location March 18, 2014
Rated 4.0 out of 5.0 by Relaxed and friendly atmosphere I've stayed here quite a bit in January and February with more to come in March. The staff are incredibly friendly and it's the little things like remembering you by name, stopping to chat that do make the difference. The rooms are clean and comfortable, the ones I've stayed in have been of a good standard and any problems have been sorted out swiftly. The menu is varied and interesting, certainly there's enough choice available so that a guest doesn't get bored. The selection of the bar is ok, there is a lack of a decent real ale on tap, it's all fizzy beer but I expect there's reasons behind that. I turn up to some hotels with a sense of dread, it's nice to say that I feel welcomed by the staff here and I genuinely feel relaxed and at ease. February 21, 2014
Rated 5.0 out of 5.0 by Rooms and Comfort Hotel and rooms meets the needs of our short stay. Having now stayed a number of times. All the rooms we have been allocated have been upto the same high standard. Staff are very helpful February 21, 2014
Rated 5.0 out of 5.0 by Weekend away Thank you Holiday Inn Swindon for a very relaxing weekend. All the staff were excellent and very helpful. What impressed us most was our meal in the restaurant on the Friday night. The food and its presentation was as good as I have had anywhere. Looking forward to seeing you again soon :) . February 15, 2014
Rated 4.0 out of 5.0 by Rooms We booked a double room & Bed but when we arrived we where given a small room with bed against the wall. so you could only get in one side. my wife has a bad back so this was not suitable. The young lady on reception was very good and found us another room. the room was a nice family room which seemed excellent. We went to bed but soon found out that there was Heating & Air conditioning units outside the window that stopped us getting to sleep. I had to get up and get dressed and go back down to reception. again the receptionist said she was very sorry and would try and find us another room. unfortunately she could only give us a room with single beds so I had to take it. Despite the single beds the rooms was excellent and we had a good nights sleep for the seven nights we where staying. I must say that the staff are excellent and the service is very good and we will be staying again later in the year. February 10, 2014
Rated 5.0 out of 5.0 by A very nice place to stay, with amazing staff As a women staying on my own on a regular basis I always feel safe and secure in my room. The staff here is Swindon are amazing, they are credit to the Company, nothing is too much effort. only downside is that I'm a weight watcher so I would like to see some healthy options on the menu. I would highly recommend staying here February 3, 2014
Rated 3.0 out of 5.0 by Holiday Inn, Marlborough Road, Swindon Had a poor stay here. We use Holiday Inn a lot, as IHG reward club members, and always upgrade. We had booked an 'executive' room, which turned out to be a normal room with 2 bottles of water, a kit kat and 1 bath robe. We are used to having to ask for the 'extra' robe, (why, when its booked as a double?, and no slippers, as usual!), but this was such a disappointment we may change hotel brand. On the main website it says an exec room has a mini bar, safe, and the robes/slippers as above, but not only did we NOT get that, the room was so small I had to stand up while working at the desk to allow my wife to move around the room. It was one of the smallest hotel rooms I have ever stayed in, ever! We did ask at reception about moving to a more adequate room but they said all the rooms are the same size, and offered a bottle of wine as a sweetener. The staff were friendly, and tried their best to assist, but still felt a little hard done by. January 29, 2014
Rated 3.0 out of 5.0 by Not what I expected at a HI. no control of rowdy group of girls out on the town in the public area. grime/mould on window frames in bedroom. reception in the morning and records of our reservation not sure what we had booked /paid for. not what I have experienced elsewhere at HI January 28, 2014
Rated 5.0 out of 5.0 by Comfortable stay A very clean, comfortable and friendly hotel. The staff are friendly, welcome and a credit to the management team for picking a great team. January 25, 2014
Rated 3.0 out of 5.0 by Poor housekeeping This hotel was perfectly fine in most respects. The welcome at check-in was excellent and the room seemed clean and tidy. The restaurant was a little sterile and the food nothing special (nothing wrong with it, just pretty standard). However when I used the bathroom I noticed that there were some 'odd' dirty brown marks on the inside of the door frame. I will leave it to your imagination what it actually was (obviously I have no way to determine this). Another problem was that I had a bottle of water in my room but when I went to have a drink of water I realised that it had already been opened and some had been used. I raised my concerns with the hotel at check out and the duty manager was summonsed but she didn't seem particularly interested (asked me what she could do to make up for this and promptly walked away when I said I wasn't looking for recompense). The receptionist on the other hand was excellent and gave every impression of actually caring. January 11, 2014
Rated 5.0 out of 5.0 by 2013 casino night Our party night (13/12/13) was a great sucess and a very enjoyable experience for myself and the other 43 in our group,staff were friendly and polite and nothing was any trouble . The whole staff from reception to house keeper were profesional and made our time there a better experience. Some of us stopped the night and again couldnt fault the room or service,Breakfast buffet was great with a wide range of food both hot and cold and all in a relaxed atmosphere. would have no problem recomending this hotel January 7, 2014
Rated 4.0 out of 5.0 by First night not good Our room was so small there was no room to walk round one side of the double bed, but wonderful Beth in reception sorted us out next morning after the coach tour departed and we moved to a much nicer one for the second night. The restaurant menu was still very limited as no deliveries over Christmas period but we were compensated with a bottle of wine so all in all we shall probably book there again as it's convenient for family visits. January 3, 2014
Rated 4.0 out of 5.0 by Great staff The main thing about the hotel is the staff. They are so friendly and always have time to talk to you and have a laugh. The hotel itself is good and the rooms are a great size.I know the staff are unable to anything about it but when the time comes to revamp the hotel thought should be given to the bathrooms.They are big and could be turned into a proper wet room. This is not a criticism but just a thought. December 30, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable . Only stay one night very comfortable and clean. Love the swimming pool. Will stay again in 2014. December 24, 2013
Rated 4.0 out of 5.0 by Perfect for a one night restful stay Delighted with the rooms, the receptionist (who was exceptionally knowledgeable), and the attitude of all staff that we met. Not 100% happy with the food due to the sirloin steaks ordered were quite tough in parts. However the restaurant staff were excellent and made up for the shortfall of this one aspect of our stay. December 20, 2013
Rated 3.0 out of 5.0 by Small double bed Not the best night sleep I've ever had. There was a loud Xmas party going on but our room was far away from it which was good. Except the double was one of those small 4ft doubles. If it was just myself in the room it would be fine but with was very cramped with my boyfriend. Didn't sleep well at all. I've stayed in other holiday inns and there never been a problem with the bed. But apparently in that hotel all the doubles are that size and would need to upgrade to a family room. Other than that it is a good hotel December 11, 2013
Rated 4.0 out of 5.0 by Great Staff I stayed 1 night at this hotel , room only , on business. Room was very clean and staff incredibly friendy and helpful. Nothing was too much trouble. The only thing that let this hotel down was a noisy group of guests who were very loud at 2 a.m. They must have woken the entire hotel. December 9, 2013
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