Rated 3.9 out of 5 by 107
Rated 5.0 out of 5.0 by alanrt billows and Bar service
As we were on a long touring holiday in the UK we looked forward to a cocktail when returning to the hotel in the evenings. On the bar there was an advert for PIMMS but unfortunately the bar staff had no idea how to make one, I had to instruct.
July 19, 2013
Rated 4.0 out of 5.0 by PhillM Good overnight stop
We arrived very late and were looking for a hotel in the Swindon area en route to Cornwall from London Heathrow.
We know Holiday Inn from the USA and decided to stay there.
Everything was good - as usual. Nice room, breakfast, helpful staff, etc.
The only negative was initial confusion over the room rate - at first my wife was told the rate was ca. $250 per night!
July 14, 2013
Rated 4.0 out of 5.0 by andrewgo only one night but formed a very good opinion of this hotel
i'm a platinum ihg ambassador member and have stayed at a lot of hotels. Very impressed with the service, room and overall standard of the hotel. thanks
July 10, 2013
Rated 1.0 out of 5.0 by Platinumguest2013 Spoilt by rowdy wedding party at the hotel
We have stayed at this Swindon hotel on a couple of occasions and consider it a good hotel with nice staff, in a good location to explore the Cotswolds and surrounding area. Rooms are comfortable and the breakfast is good and plentiful.
This stay was spoilt however by a huge wedding party going on at the hotel for the night of our stay.
We arrived shortly before 5pm, and checked in to be told there was a wedding reception at the hotel that night and that it would be very busy, a small room had been set aside for non wedding guests to sit in during the evening to consume their drinks from the bar.
We went down for dinner at about 7pm, to find the hotel had been overtaken by the wedding party, who were filling up the public areas of the hotel and were very rowdy and already the worse the wear for alcohol. We decided not to eat in the hotel as it was too rowdy and went to the pub across the road, which was very nice with good food. On returning to the hotel it was now even rowdier, we had to push our way through the wedding guests who were blocking the hotel entrance and reception area. We would have had a drink in the bar, but we couldn't get near it because the wedding party had taken it over, despite having their own private function room and bar. So we went back to our rooms and were kept awake most of the night with drunk guests talking loudly in the corridors and children running up and down until about 3-4am.
The staff were apologetic on check out and said they found the wedding party just as much as a pain as the rest of the hotel guests did. In fact the police had to be called at the end of the night, as things got out of hand and the large crowd of people were just uncontrollable.
Having been a user of the Holiday Inn chain over many years and stayed in lots of their hotels around the country, I'm sad to say that wedding parties taking over the hotel seems to be an increasing trend, with this happening a few times over the last year when I've stayed at these hotels around the country.
Whilst I can see Holiday Inn are keen on the extra revenue it may provide, it should not be at the expense of ordinary hotel guests.
Holiday Inn need to decide whether they want to be a party venue, or first and foremost a hotel looking after the needs of its normal guests.
July 8, 2013
Rated 3.0 out of 5.0 by PymouthTraveller1 Room - Housekeeping
Stayed here for 2 nights and housekeeping never topped up either the shampoos or the coffee/ tea. Found empy can in the room as well. As a platimum member found the experince not as what you expected. On checkout the lady didnt either bother to ask how my stay was.
If you want a good stay go to the holiday inn express in town.
July 8, 2013
Rated 4.0 out of 5.0 by Techmo Reluctant to stay here again.
We booked a 4 night stay as we were visiting the area to attend a wedding. The room was clean and the beds comfortable. The bathroom however was very small and we expected more for the price we paid. There was a good choice for breakfast but attention should be paid to the hot food drying out and also the serving utensils got very hot . Unfortunately we had to leave a day early due to family illness. I explained this to the young lady on reception when I handed the room card in, and I obviously knew we couldnt expect a refund. The least I expected was a "Thankyou very much and have a safe journey", maybe some courtesy training needs to be taught. The hotel was a convenient location for our needs , but we will be looking for better value and standards for the price we paid.
July 1, 2013
Rated 5.0 out of 5.0 by PMN1987 Excellent
We came to this hotel for a night away for my birthday. All the staff were friendly and welcoming, food for both dinner and breakfast was fabulous, rooms were very clean and spacious and comfortable, and I even got a birthday card from all the staff at the hotel! We had a Brilliant time and I would like to thank ALL the staff that made it special for us! Will definitely be back!
June 30, 2013
Rated 1.0 out of 5.0 by Baddawg could do better
A very tired & dated hotel, bar & restaurant menu identical to holiday inn Glasgow airport. booked smoking room but not available on check in.met relative at hotel who last visited when it was a trust house forte post house ,she did not think it changed much since
Staff excellent , would recommend on staff alone unfortunately buildings let hotel down. swimming pool / leisure priority given to members not hotel residents. pool and sauna could do with regular cleaning.
June 27, 2013
Rated 4.0 out of 5.0 by AlfUK Great Room and Good Gym
Great room with a good standard but the TV's need sorting out.
Some of the channels don't work and the guide can only be described as flaky!
June 15, 2013
Rated 5.0 out of 5.0 by Ken2806 Swindon Holiday Inn
I have written a previous review for this hotel, and this is just to confirm the consistency of the experience.
The staff are the most welcoming and customer aware group that I have come across in a hotel. I use hotels a lot and they are very impressive in comparison to others in this hotel group and other chains.
The breakfast and room service is first class. The restaurant staff truly are outstanding. Apologies if that comes across like an advert, but credit where it is due.
My one negativeish comment is the cost of WiFi acess. My company pay for this for me, but I do not feel able to purhcase it, at the cost. Not sure whether many other hotel users, avail of this service because of that. (So if an additional couple of quid was added to each hotel room rate instead, to make it free like they do in other chains, I am sure no-one would notice)
Does not stop me coming here though!
June 10, 2013
Rated 4.0 out of 5.0 by MJJ1000 Bedroom
Nice stay. Food well presented. Coach pary in on the first day so breakfast was a bit of a scrum - some items never appeared but the next morning was back to normal. Bar is poorly stocked - my wife had to get to choice FOUR before they had it.
Room was poor, basically it was too small to be called a double - 12 inches to the wall - so no bedside table and difficult to get out in the night. As a platinium member I usually get offered better!
June 1, 2013
Rated 2.0 out of 5.0 by TrevM Disappointing, not to usual standard
Upon arrival I was not recognised as a Platinum Elite member and was told that no room upgrade was available only when I asked. Not that I expect an upgrade every time but it is nice to be advised that at least the staff had made the effort to check. The room was small and quite a distance from reception. As I stay in a large number of Holiday Inn hotels, I have to say that this rates among the lowest for staff service which is a shame as the hotel itself is quite pleasant and conveniently located. I made my disappointment clear upon departure, having paid £16 for Internet access to be then advised that I was eligible for 4 hours free of charge! Had I been advised this upon arrival I would have elected to use just the 4 hours and saved £16. I was advised that the hotel manager would send me an email communication to acknowledge my concerns but this has still not been forthcoming. I cannot understand how the staff service can vary so much between hotels within the group.
June 1, 2013
Rated 5.0 out of 5.0 by Kitty555 Very pleasant stay
I have stayed in this hotel many times over the years when visiting family in the Swindon area. The staff are always very friendly and helpful. The breakfast is always very good with friendly waiting staff and lots of choice. The dinner menu is quite varied and is good value and they always try to accommodate any special requests. The rooms are clean and well serviced although the bathrooms probably need a bit of an upgrade at this stage. The location is good for town and the motorway. The hotel's public bar area is just OK - not very cosy in the winter as it is also in the hotel lobby. The rooms are usually very quiet, Would recommend.
May 13, 2013
Rated 3.0 out of 5.0 by Clever An OK stay - Nothing special
I booked this Hotel as I was visiting friends in the area with my wife and two teenage boys. On booking two months in advance I requested interconnecting rooms which I was told were available at the time. I selected a Holiday Inn over and Express to make the stay as comfortable and enjoyable as possible. On arrival the reception informed me that the interconnecting rooms were not available and I had been upgraded, that just means a bigger TV.
The upgraded rooms were of average quality and the twin room I had ordered for my boys was a double and I had to request for the sofa bed to be made up (not a comfortable sleep!). The hotel is in need of a re-vamp and I now wish I had stayed in an Express which are more modern, clean and tidy.
On a plus point we did use the pool the following morning which was very nice.
May 13, 2013
Rated 4.0 out of 5.0 by Swede52 Friendly staff
The very friendly staff made me feel welcome and the breakfast buffe was all we needed for a day out in the countryside.
May 12, 2013
Rated 4.0 out of 5.0 by thedoctor1 stay at Holiday Inn Swindon
The Hote Staff were very helpful and our room was very good and comfortable. The hotel food was excellent and the overall price was very good value. It is excellent that some hotels still have some smoking rooms as people do smoke regardless of what many others say, and to be able to use this facility adds the Hotels attractiveness to quite a few peope.
May 11, 2013
Rated 1.0 out of 5.0 by farmi room
was given a room that interconnects to room next door
could hear everything they was doing in other room they was coughing all night didn't hardly get any sleep and they had a wake up call at 7 am not sure why as they was up at 6 could hear the hair drier
think you should keep that sort of room for familys that need more than 1 room only
May 6, 2013
Rated 4.0 out of 5.0 by Ken2806 Swindon Holiday Inn
The over-riding memory of this hotel, is of the excellent customer service received upon arrival and throughout my stays there.
The welcome is excellent and informative. When I have questions or requests, the responses in terms of content and delivery is also excellent.
The breaksfast here is top quality. Well laid out and fresh.
The staff in the restaurant really are outstanding. The welcome is efficient and warm, without being over-bearing. Anything that needed to be cooked was provided in a really short space of time, which is important for me.
I stay in a lot of hotels as part of my role and I would rank the staff in this hotel as pretty much number one.
The rooms are a little tired in terms of decor, but well cleaned and comfortable.
A key draw back for this site, is the fact that the WiFi is so expensive, even for a Gold member for priority club. Generally for chain hotels and for many independents WiFi is now free.
I can claim the expense from my company, but do not feel able to as it is so expensive.
The gym is quite small, but again well looked after and friendly.
April 25, 2013
Rated 4.0 out of 5.0 by Grandmother18 Another great stay at a great hotel
Have stayed a number of times and will keep coming back. Love the swimming pool and the helpful staff
April 12, 2013
Rated 5.0 out of 5.0 by pensioner Very friendly staff
I have stayed many times in this hotel and have always felt at home. The staff are kind, helpful and always friendly. The rooms are clean and quiet and breakfast is a delight. The sports club is just the right size and the pool is spotless. From the manager down, this is a welcoming hotel.
April 10, 2013
Rated 5.0 out of 5.0 by Luke64 Great value and great service
We have stayed here several times on a dinner bed and breakfast offer, we have never been let down in any way at all.
Would recommend to anyone wishing to stay in this area.
April 5, 2013
Rated 4.0 out of 5.0 by DurkinK Good Hotel, always recognised
I stay in Swindon on average 2-3 nights per month, I am always recognised as a card holder and I am regularly upgraded to a bigger room with more work space. Staff are always friendly and polite, food is good and fresh but no Baked Potatoes? Overall, a good Hotel, easy for motorway access and trips too and from workplace
April 2, 2013
Rated 4.0 out of 5.0 by rands8 BEWARE BREAKFAST NOT INCLUDED
Upon arrival at check in my wife and I entered a confrontation about breakfast no longer being included in the price of our stay. To resolve the issue the receptionist offered a complementary breakfast, which was very good of him.
The web site does not display both rates, inclusive and exclusive, but rather exclusive only. We checked after our stay and there isn’t any description or explanation as to their change in policy on the web site to guide the public. This is all so misleading to well season travellers like us breakfast has been included in all our other stays in both the UK and across the USA.
We thought the Swindon hotel looked old and tired, as did the décor inside. On a positive not the room was clean, the pool was warm and inviting, the breakfast was ok and the staff were polite and efficient. Shame about the website issue!
March 23, 2013
Rated 5.0 out of 5.0 by dempsey Great Service
Despite the hotel being full for the weekend, the guy on Reception did a remarkable job in transferring me to a non-smoking room - my wife really appreciated all his efforts. Many thanks.
March 22, 2013
Rated 5.0 out of 5.0 by Claire72 Great customer service
Staff are friendly and helpful - stay here because of that
February 27, 2013
Rated 3.0 out of 5.0 by GlenAshby Rooms In Need of Renovation
Have stayed at Holiday Inn Swindon several times over the past few months and whilst its OK, its not a great experience.
The rooms appear a little "tired" and the bathrooms in particular are in need of renovation
January 21, 2013
Rated 5.0 out of 5.0 by asasmum Well worth a visit you and you will not be disappointed
We could not praise the staff enough for their generousity and thoughtfulness. The reception, restaurant and housekeeping staff were welcoming and gave attention to detail in all areas during our stay. We have been visiting family and friends in England and Wales due to early medical retirement. This hotel ticked all the boxes for a wonderful time. It is calming, relaxing, yet inviting with offers of excitement in the pool and gym areas. It is quiet yet always has visitors through its doors.The food is hot and tasty and presented well. It is highly recommended if you want nights away which you are guarenteed to thoroughly enjoy.
We do not have any connections with the staff or anything to do with the Hotel, but felt the need to speak up about what is good and what needs to be celebrated and passed on for others to enjoy!!!
Well done to all staff at Holiday Inn Swindon-Marlborough Rd and a BIG THANK YOU x x
January 18, 2013
Rated 2.0 out of 5.0 by Janet30 Tired - needs updating
The accommodation is tired and needs updating. Felt room was smaller than usual but that might just have been because it was quite dark. Valerie, the cleaner, was very friendly and helpful and staff member at check in was friendly. Not so impressed by receptionist when our paper failed to arrive ("it must have been stolen") but persevering led to it being brought to me (it had been delivered to the wrong room). There were staff problems leading to the swimming pool being closed for most of our stay although prime reason for staying was to visit the Outlet Centre. Didn't matter that we were not upgraded because the main thing I like about that is having a small fridge. I was informed there are none in any of the rooms and the rooms are not that much different anyway.
January 7, 2013
Rated 4.0 out of 5.0 by Glenn65 A Stopover
Overall a good hotel, great staff, very helpful on check in, all public areas clean and well maintained. Food and service in both the restaurant and bar was first rate, even for the comedy value of the waitress knocking the guy on the table next to us's beer all over his lap.
The room was adequate size and had all that was needed, however it did come across as very tired, in need of a total refurb to come in line with the newer HI's and HIEs standards. In a constant drive for consistent quality across the brand this is a must. The bathroom is included in the need for an overhaul.
The second thing that needs addressing is the restaurant, it's bright, clean and spacious but it seems too clinical. It needs something to push it up a level.
Would I stay in this hotel again is the acid test - yes cos for some reason it feels like home, and the staff are exemplary.
I don't think I'd added anything that hasn't already been said about this HI.
January 2, 2013
Rated 5.0 out of 5.0 by Clarkee Always great service - treat you as an individual
Always greated warmly by all the team, staff ready to help with anything you want, rooms are what you want and expect. Can't go wrong really
November 23, 2012