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Rated 4.1 out of 5 by 220 reviewers.
Rated 4.0 out of 5.0 by An oldie but a goodie This Holiday Inn is consistent with its service delivery which has resulted in strong return business. Although now very popular with airline crews their arrival does not impact on the rapid and professional service of reception staff. The magic of this hotel however is the superb harbour views and quality beds which surely 99.9% of sleepers would agree results in a restful sleep. Location across the road from the Kings Cross train station very well located for business anywhere in Sydney and too or from the airport. One small negative relates to my wife being charged $1.50 when she requested an additional biscuit(both rock hard!) with her coffee and the first known of this charge was at checkout ! February 26, 2014
Rated 5.0 out of 5.0 by 3 days in Sydney What a fantastic hotel with staff that are a true credit to the IHG group. We use your hotels in the UK regularly, but this hotel could teach them a few ways in how to make guests feel welcome, nothing was too much trouble, everything was done with a smile, they were extremely helpful with maps and directions. We arrived earlier than we thought we would at the hotel but our room was ready and waiting and the view was fantastic just as in the picture of the king room with view ! what a view the Opera House and the Harbour Bridge. The hotel is really conveniently situated within walking distance of the Harbour, Opera House and great Restaurants and Pubs. When ever you entered the hotel, bar or restaurant, the staff were happy and welcoming and when we left all the staff wished us a good flight home it really made you feel that they cared ! February 23, 2014
Rated 4.0 out of 5.0 by Convenient location The main reason I stay at Holiday Inn Kings Cross is because it is adjacent to Kings Cross railway station. Otherwise it is a comfortable and clean hotel with an efficient front desk and good food February 22, 2014
Rated 5.0 out of 5.0 by Outstanding care and quality of service . As our first time to Pott's Point -Sydney Holiday Inn we were given over and above service. It truly raised the bar when we went to check in. As we are very familiar with (IHG and Holiday Inn), We felt as though we were at home, It was great to have the memories of our father staying there, as a great send off to returning home. Jared is an exceptional employee with great caring and outstanding people skills. I would highly recommend staying here for anyone visiting Sydney. Thank you for the wonderful stay. February 16, 2014
Rated 5.0 out of 5.0 by Made me feel at home I arrived at the hotel early and was greeted by friendly and familiar faces. My room was not ready straight away (as I expected as I was very early) but the receptionist called housekeeping and had them make a room straight away. I felt they valued my Platinum membership and treated me accordingly. My room was upgraded and I was offered free internet. I came down for breakfast the following morning and the host (I think his name was Ashwan) knew my name and room number. Breakfast was great, especially the egg station. Would definitely come back…great stay. February 13, 2014
Rated 2.0 out of 5.0 by Bad service and room was comfortable This was our second stay at holiday inn Potts point after our first stay being so great with helpful staff we chose to stay again. Unfortunately the lovely man from our stay last time was no longer there this stay was not great with rude staff at front of counter. I had called in advance to confirm the amount that would be withheld at our stay. Unfortunately I didn't have enough on my card due to the fact I had called and the lady had said $50 not $50 per night. Then they said if we paid cash we'd have to put $200. This turned into an argument as the lady at the counter wasn't willing to even slightly help us out. Eventually after a lot of hassle we were checked in. Checking out was even worse with the man checking us out not understanding what I was trying to say until finally the manager interrupted and all was understood. the room is great with everything you need. Cleaning staff are lovely and do a great job of making sure you have everything you need changed each day. And it's in a good location if wanting to go out in kings cross. Overall it started and ended badly. And would not stay here again due to rudeness of staff. February 12, 2014
Rated 3.0 out of 5.0 by Patchy Staff are very friendly. Breakfast had plenty of variety in a pleasant setting. Rooms would not want to be any smaller; it would be inaccurate to say they were truly spacious. The fitness centre appears to be a couple of bedrooms in which machines have been installed, and there is no pool. The worst feature was the internet. With my booking this was supposed to be free. And indeed there was a free service, but a very poor one, and on logging in, you were advised that you could upgrade through payment to premium, which was recommended if you wanted to make Skype calls or the like. I personally believe that I was misled at the time of booking. Free internet does not and should not mean substandard internet. February 11, 2014
Rated 4.0 out of 5.0 by Comfortable room , good location. We arrived for the New Year. The hotel is in a good location for transport links as it is next door to Kings Cross station. We were able to walk to a park with good views of the harbour bridge to watch the fireworks. Our first room was comfortable, but at the front on he 3rd floor so very noisy. After 2 nights of no sleep we asked to be relocated. The staff were very helpful and we were relocated onto the 8th floor at the back within the hour. Our 2nd room was smaller but still comfortable and definitely quieter. I was disappointed in the limited WiFi and unfortunately I didn't realise my IHG membership was able to be used worldwide so only found out about free internet on the last day. Plus missed out on all my rewards!! February 2, 2014
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