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Rated 4.2 out of 5 by 298 reviewers.
Rated 4.0 out of 5.0 by good for the day, be careful at night. The service is great and the breakfast is very nice. There are plenty of local places to eat. Based on this I would recomend this location, unfortunately it is in the sex district. July 30, 2013
Rated 4.0 out of 5.0 by A week at the cross great location ... great service ... excellent staff ... an easy time July 21, 2013
Rated 5.0 out of 5.0 by Very comfortable suite with great views We came to Sydney on a business/leisure holiday & decided to try Holiday Inn Potts Point as it was central and very accessible for us. We really enjoyed our stay at Holiday Inn Potts Point. The staff were pleasant friendly and went way beyond the call of duty to accommodate our wants and needs especially with our business requirements. The suite was spacious and spotlessly clean, the views to Sydney Harbour Bridge and city skylines were breathtaking, the amenities in the suite offered total comfort, the basement parking was excellent, we couldn't have asked for more? We really thoroughly enjoyed our stay, we'll be back and we will recommend your hotel to all of our friends. Thank you all. July 17, 2013
Rated 5.0 out of 5.0 by It was OK. Our stay was very enjoyable we found the staff very helpful and friendly. July 15, 2013
Rated 5.0 out of 5.0 by Comfortable and worthy Good value, good location - right next to the train station, Coles and a pharmacy etc - friendly and helpful staff, comfortable room, nice view too. My friends and I loved it. We just had trouble getting the room to a comfortable temperature at times, but then again we didn't actually ask for assistance. I would definitely stay again and recommend this place. July 13, 2013
Rated 4.0 out of 5.0 by Reliable and Convenient Holiday Inn Potts Point is right next to the Kings Cross rail station so is convenient for travelling around Sydney. It's a busy hotel and clearly popular for both business and holiday travellers. There is always a warm welcome from the reception staff when I arrive. The rooms are basic but functional and provide safe and comfortable accommodation. The view of Sydney from the harbour suites is superb. Sirocco Dining is pleasant with a good menu and wine list. I have stayed here many times and will continue to do so. July 11, 2013
Rated 3.0 out of 5.0 by Hope everything goes smoothly Have said here twice. Good view both times. Pretty much average on the second stay. As a platinum member of the program the lack of free wifi was disappointing. This however, ahs changed from 1 July 2013. The Breakfast was good and solid for the start to the day. Everything else went fine on the second stay. One the first stay there was a brown smeer on the toilet seat. I provided feedback via multiple pathways - to staff in person, via the feedback form and via an online survey. The silence was deafening. Overall, I hope things go smoothly, because they do not seem to be able to handle when things go poorly. July 7, 2013
Rated 4.0 out of 5.0 by Great View of Sydney One of the best things Holiday Inn Potts Point has to offer is the great view of the Harbour, Opera House and Bridge. We stay there primarily because it is easy to get to by train and by car with a very convenient car park under the hotel. Outside the hotel there are shops and restaurants. July 5, 2013
Rated 3.0 out of 5.0 by unpleasant odour in lift area Booking in and booking out were good experiences, efficient and pleasant staff. When I reached level 4 and got out of the lift, I did notice an unpleasant odour which lessened as I proceeded along the hall to my room. I was there 2 nights and the smell was there each time I was in the lift area. I thought not only that area but the whole hallway should have a fresh, clean smell, but it didn't. However my room was very clean & comfortable and had everything I needed for my stay. July 3, 2013
Rated 5.0 out of 5.0 by Comfortable, clean and fabulous pillows There is a lot to be said for a good pillow. We were so impressed with them that we enquired as to make and availability. They are Killarney pillows and the soft ones felt luxurious - just perfect. July 1, 2013
Rated 4.0 out of 5.0 by Overall stay Our stay was very enjoyable we found the staff very helpful and friendly. June 30, 2013
Rated 4.0 out of 5.0 by Great have micro, sink bed ideal folding down We recently enjoyed 3 nights stay, The Holiday Inn was ideally situated for us with the train station underneath .having the facilities in the room was great. Would be better if complimentary wifi was available in the rooms rather than in lobby will recommend to our friends. June 30, 2013
Rated 4.0 out of 5.0 by Great Location The hotel is just above the Kings Cross station. access to it is a 2 minute walk. Service is typically Holiday inn, good and efficient. Bedrooms are clean and large,has a good size for 2-3 people. bathroom is clean. June 30, 2013
Rated 3.0 out of 5.0 by Location, alas staff and cleanliness I stay at this hotel when I visit Sydney. Its location is good. The interface with staff is always hit and miss. So it is delightful when sometimes it is with one who understands standards for the hospitality industry. The real downside of this hotel is the low standard of bathroom cleanliness. An ultraviolet light in the bathrooms would make an unwanted vibrant sight. June 21, 2013
Rated 5.0 out of 5.0 by Excellent hotel Everything suited my needs with comfort and attention. June 18, 2013
Rated 1.0 out of 5.0 by Won't be coming back ... The welcome was great, the departure absolutely shocking. Wasn't asked about my stay, a cursory did you park your car then good bye ! Waited and waited for the shuttle bus to turn up. Had to ask reception twice (the same very surly girl on reception) to follow up where it was. She kept me waiting for 10 mins and was no help whatsoever. When I asked about contributing towards a taxi cost as needed to get to the airport I was informed very rudely it was an outside company and not their responsibility. Well in that case don't advertise it as a service ! Ended up having to run for a taxi. Breakfast was a great selection but disappointing they haven't found a way to keep the food warm. Cleanliness of the rooms was ok but finding a long black hair on my supposedly clean towel was pretty disgusting. VERY noisy in my room thanks to a local club which didn't stop till 6am so a restful weekend it was not with barely any sleep. I wouldn't recommend staying here unless you're the party type who wants to be up at all hours, want a cold breakfast and unhelpful receptionist. June 17, 2013
Rated 5.0 out of 5.0 by Great service Really enjoyed our stay, very friendly and helpful staff. Thanks June 16, 2013
Rated 2.0 out of 5.0 by Down hill We had stayed here previously and enjoyed it. This time was terrible The room service was poor, the food was basic with no thought, the room windows were filthy, room cleaning between days was basic, they did the sheets and thats it, dirty cups and glasses were not touched, towels were not changed as requested. Reception staff were relunctant to assist. Very poor effort!!!! Glynn June 15, 2013
Rated 5.0 out of 5.0 by Always excellent service A special few days with comfort and attention for our needs. June 15, 2013
Rated 5.0 out of 5.0 by Great location and wonderful staff From my check in to my check out three nights later, the staff here were friendly, helpful and courteous. Location is just near the Kings Cross Railway Station which allowed me to trip about to various places for the Head On and Vivid Festivals and I had a room that was a haven from the crowds. The view of Sydney Harbour Bridge and City night and day was mesmerising and the room was very comfortable. June 12, 2013
Rated 4.0 out of 5.0 by Good location and service A nice place to stay, easy access to the CBD and surrounding attractions. Parking is ample and not "squeezed". The room we had over looked the main street, but on the 7th floor it was quiet enough to sleep. Lower floors (from other stay) can be a little noisy. Breakfast was good with the usual selection and special food requests were available from the cook. The only down side from my last stay at this one was that they no longer had complimentary biscuits with tea and coffee!! Cost cutting? After booking the stay via my Priority Club membership I found it listed elsewhere for a cheaper price. I accessed the "Find it cheaper, get it free" guarantee and within a short time I had the first night free. Made the weekend even better, on top of the fact it was our 40th wedding anniversary!! Overall another pleasant stay. June 10, 2013
Rated 5.0 out of 5.0 by Love this hotel This hotel has everything we love - great beds, soft pillows, good food, wonderful staff, easy and plentiful onsite security parking. It has easy access to public transport and the city and The priority privilege package means it is usually good value. Add all this to the location and we can't find a reason to go anywhere else. Love this hotel. June 5, 2013
Rated 4.0 out of 5.0 by Suites The suite rooms 8th floor are great,but the noise from the other guests standing in front of the lift area talking when leaving the lift at all hours is terrible. Maybe signs in the lift saying Consider other guests,please be quiet when leaving the lift.Both times we stayed in the suites,we found the noise quiet annoying. The problem is that the suite rooms are located opposite the lift area. June 4, 2013
Rated 5.0 out of 5.0 by Perfect vista, perfect room and friendly, helpful staff. I thoroughly enjoyed my last stay. My room had a perfect vista of the beautiful streets of Darlinghurst and the local skyline. I felt very comfortable and pampered and the staff were friendly and helpful. I look forward to my next stay. June 3, 2013
Rated 2.0 out of 5.0 by ho hum average stay view and bedding good breakfast both days was limited variety no fresh juicer 1st day no made 2 order food 2nd day nice platnium member upgrade 2 high floor butt no complimentry water or slippers or repenshment of tea coffee and very dusty mirror in bathroom and windows with lots smudgee finger hand print marks .overall 6/10 May 30, 2013
Rated 5.0 out of 5.0 by Great Sydney Stopover Location This is a good location if visiting Sydney - handy to the trains and buses, good restaurants and a couple of nice pubs a short walk away. Its also walking distance to loads of attractions so its not a bad place to stay for a Sydney stop over. The staff were helpful and friendly too!. May 28, 2013
Rated 5.0 out of 5.0 by best in the area Beds were VERY comfortable, service was exemplary, food was second to none, television programs were great, staff intelligible, weight room well equipped, and location couldn't have been better. Next to Potts point and a 10 second walk out the door to the nearest metro/subway. Best trip in the past few years. Only addition that would of been nice would of been complementary internet in the rooms for the price. In the end though one can get free internet at the customs building down by the bay. Overall would stay there every chance we get whenever we go back. May 27, 2013
Rated 5.0 out of 5.0 by Perfect location, friendly staff, beautiful room. Located in the perfect spot for the Kings Cross nightlife, the staff were friendly, helpful and flexible. Allowed our friends to use the parking as well. Walk to clubs, cafes, fast food and train station. Room was clean, spacious and modern. Very happy with our stay. May 27, 2013
Rated 5.0 out of 5.0 by Always good service Our Home away from home with special care and attention May 24, 2013
Rated 5.0 out of 5.0 by work and wedding anniversary I stayed at the Holiday Inn Potts Point in May 13 for a week long work conference, followed by my wife joining me for a weekend to celebrate our wedding anniversary. The hotel is our favourite in Sydney, because of the fantastic staff, excellent views and location. We had another fantastic stay, thanks again to the staff. May 24, 2013
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