Rated 4.2 out of 5 by 188
Rated 2.0 out of 5.0 by NRC53 Much To Be Improved
Impression on arrival at reception was good but dissappointed when got to the room. Despite the room being non-smoking it had clearly been used by smokers as the smell was appalling. After a couple of days in the room I noticed a plastic bag had been put over the smoke detector on the ceiling by previous guests - pity the room staff didn't notice. Room looked very tired and old fashioned and desperately needs refurbishment although bed was clean and comfortable. TV didn't work but I couldn't be bothered with the hassle of reporting it. I've come to expect free wi-fi in most hotels I've used of late but this hotel wanted $9 per 2 hour session...totally unusable on a busy schedule. Wouldn't have been too bad if it had been a 2 hour usage session spread over my 5 night stay. Despite being an IHG Rewards Club member I wasn't aware of any recognition what so ever. We were offered shuttle bus to airport and duly arrived in reception 5 minutes before departure - unfortunately the bus didn't turn up. After half an hour of staff not knowing why the bus hadn't turned up we were offered a complimentary taxi ride to the airport. Unfortunately, the taxi driver refused to accept the voucher we were given and we ended up paying for the taxi. I won't be staying at Holiday Inn, Potts Point on my next visit to Sydney.
December 7, 2013
Rated 5.0 out of 5.0 by Rembrandt Rooms
Overall everything was great, rooms ,location ,breakfast.
I haven't stayed in hotels for awhile so was a bit shocked as to what accommodation costs these days
December 6, 2013
Rated 5.0 out of 5.0 by MJ2014 Great reception
Always nice to come back to this hotel, good reception service, friendly restaurant Manager and great harbor views, and love th fresh juice at breakfast.
December 5, 2013