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Rated 4.5 out of 5 by 490 reviewers.
Rated 4.0 out of 5.0 by Close to train and near airport..good stay excellent for short stay before a long trip..close the airport and the Subway. r September 2, 2014
Rated 5.0 out of 5.0 by Shuttle THe only thing about my overall stay was the wait for the shuttle, I had arrive from NZ and just missed the shuttle and had to wait for aboutr 35 minutes and given the weather this was not so good so think looking at a more frequent pick up service would be goo. However once arriving at hotel eveything was fine and I have to say I had perhaps the best ribeye steak for a long time September 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good service Very convenient to the Sydney airport and tram stations August 31, 2014
Rated 4.0 out of 5.0 by Great friendly service The staff were responsive, friendly and caring from my arrival to my check out. When checking out the computer system was down and the staff had to process everything manually. I belive the situation was handled very timely and efficiently considering the circumstances. The overall customer service experience was excellent. August 31, 2014
Rated 4.0 out of 5.0 by food great from bar order and bar staff friendly and great service clean entrance when i arrived staff very busy so waited to collect room key for 5mins but ok staff friendly room was too warm with air con on high which would have been great only that it was a hot sunny day in SYD on that day ,but i was not worried clean rooms only thing do the bed covers get changed every time when new customers use the rooms because you do not have top bed sheets on then the bed duvet? bar staff service is good food ordered form the bar is good August 30, 2014
Rated 4.0 out of 5.0 by Good hotel when working in mascot Stayed here many times, it obviously getting upgraded and this is noticeable in the fitness centre and in the diference between rooms. Still very clean and the staff are very helpful. The restaurant is what you'd expect. But Biggles bar is one of the few hotel bars that I've seen that has a crowd Also a train station is 5 minutes away by foot so Sydney is easy to access in your free time. August 29, 2014
Rated 4.0 out of 5.0 by Good stop-over. This was a good hotel for an unscheduled stop-over in Sydney on the way home. The staff were friendly and the room very clean, comfortable and quiet and it's ideally located near the airport. The shuttle service to the terminal was efficient (and there are always plenty of taxis waiting as well). Overall, the stop-over was hassle free and not time consuming which is exactly what I need for business trips. Thank you to all the staff. August 28, 2014
Rated 4.0 out of 5.0 by Airport stay Wanted to use the hotel for easy access next morning to the airport, didn't know it was so far away! Took 20 odd minutes atleast to walk it. Room itself was spacious and clean, the cute take away style meals were good. Internet wouldn't work for me and the helpdesk couldn't get it going, offered to come to room to help but was to tired to bother by then. The gym was a little sad looking, and the pool well maybe you shouldn't bother! As an Ambassador member with Dining Awards it's always confusing when going to a non Intercontinental hotel exactly what benefits your meant to have. Would be nice if it was a little more consistent between the brands August 28, 2014
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