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Rated 4.4 out of 5 by 332 reviewers.
Rated 1.0 out of 5.0 by Comfie bed and pillows. We arrived from airport for one night stay before flying on a long haul flight to Canada next am. Room was great. We had a corner room with views of city from two angles. Bed and pillows were comfie too. In the morning we woke up expecting to have a shower and breakfast and head off to airport for flights home. To our dismay no water for shower or to brush our teeth. We called the front desk and were told water would be back on within a few minutes I believe but it wasn't. We were offered to use the gym showers as they had water but we declined. The washrooms on main floor were extremely busy with guests brushing teeth and doing hair and morning care. Breakfast was a bit pricey so we opted to go to the airport and eat there. I had to ask for a break on the room rate and was given one. We were also given 2 bottles of water and complementary bus passess to the airport. The water was no fault of the hotel and staff. The room was nice as were the staff. February 28, 2014
Rated 5.0 out of 5.0 by Pleasant stay We found the hotel met our expectations. We were very happy with our experience. Staff were very friendly and efficient. Room was well appointed and very clean as well as being quiet. We will certainly return. February 28, 2014
Rated 5.0 out of 5.0 by Great Stay We found all our expectations for a very relaxed, short stay were fully met. Staff were very friendly and extremely efficient. Our room on a higher floor was well appointed, very clean and quiet. We will certainly return to this hotel. February 27, 2014
Rated 5.0 out of 5.0 by Great staff and response Hi our check in and request for an upgrade was met with courtesy and a smile (and an upgrade). Service was excellent. With the water flow problem on Sunday all requests were met with no fuss or excuses (great work Alex, front desk,and the manager whose name I did not catch, sorry). Food/drinks and late check out all accommodated plus another room to shower in. I have been in other hotels where the staff would have attempted to move us on in those circumstances but your staff were excellent. Only issue I had was the food or to be precise the Caesar Salad from the café was very bland and not really a Caesar salad. Apart from that minor issue will be staying at your hotel again. As I say the staff make the difference. February 26, 2014
Rated 5.0 out of 5.0 by Great nights sleep Super comfortable mattress and choice of pillows made for a great sleep. Outstanding room presentation and quality breakfast rounded off a very pleasant stay February 26, 2014
Rated 4.0 out of 5.0 by car We enjoyed everything but was very disappointed to come back and find our car still in the same spot as we had left it You have always put our car undercover and this was the main reason we had chose to stay with you The car was covered in dirt and dust not good for a brand new car to be left in the open for four days February 25, 2014
Rated 5.0 out of 5.0 by Another great stay I'm a regular guest at this hotel - proximity to the airport and to Mascot railway station makes it ideal for stopovers in Sydney. Thank you to Annika for her excellent and friendly service at the front desk. February 22, 2014
Rated 5.0 out of 5.0 by Outstanding The ideal place to stay for an overseas flight the next day February 21, 2014
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