Rated 4.4 out of 5 by 271
Rated 2.0 out of 5.0 by Saraar Staff & Amenitites
We had the misfortune of booking this hotel for a quick overnight stay between flights. We arrived around 11 p.m. The staff were not friendly. When asked about shuttles to the airport as one staff member tried to answer another pushed a sheet at us with the times of shuttles on it and indicated we should read it. I asked about the sauna being open and was told it was. When I went, there was a note to let the hotel know 1 hour before you want to use the sauna to turn it on. The internet never allowed us on any site. In the morning, the water turned off at 7:30 a.m. and did not come back on - very difficult to wash up before a 20 hour plane flight. When asked for some compensation was told that wasn't available. Be cautious!!
December 1, 2013
Rated 5.0 out of 5.0 Great Staff and Brilliant location
First time here. Will definitely use again. We were welcomed by Stephanie who was very friendly, informative and professional. Breakfast - perfect. We used the stay, park and go, brilliant.
November 28, 2013
Rated 5.0 out of 5.0 by LongtimeTraveller Excellent as usual
I have stayed at this hotel for a total of 5 nights over 2 separate trips to Sydney (in 2011 and in 2013), and after my 2011 stay looked forward in 2013 to my return. The hotel is spacious, comfortable, and ideally located within 5 to 10 minutes of the airport (both domestic and international terminals) but also only a couple of blocks to the train station from which one can be in downtown Sydney, at Circular Quay, in about 12 minutes. There is a pleasant bar area which also conveniently serves good food at most daytime and evening hours; staff are efficient, helpful, and friendly; the Business Centre is useful for those travelling without a laptop or tablet computer. Perks for members of the loyalty program include late no-charge check-out, which is extremely useful when one has an afternoon flight.
November 28, 2013
Rated 5.0 out of 5.0 by Traveller7878 Business trip to Sydney
Nice hotel with very good rooms and service, suitable for fast stops
November 27, 2013
Rated 5.0 out of 5.0 by Pippo73 Nice and Clean
I am sorry I've been in Sydney only for 2 nights, but This hotel is very well located and the staff is nice and friendly. In the room You'll find everything is necessary to make you feel comfortable.
The hotel is near the Mascot train station ( less than 5 min walking) which allow You to go everywhere.
Just loved it, I will be back.............. Very satisfied
November 24, 2013
Rated 4.0 out of 5.0 Friendly and Hospitable
We were just overnight at this Holiday Inn waiting for a flight out the next day. This hotel's industrial location is fine for business or brief overnight stays, but not well located for folks who are wanting to see the city.
The hotel lobby was beautifully decorated and the staff was equally friendly and helpful. We enjoyed the Wednesday evening social for IHG members. Plenty of wine and food. The breakfast buffet was varied and delicious.
Our room was clean and comfortable, but the bathroom seemed dated with old tile and a high step up and into bath tub. Dangerous getting in and out.
We were very disappointed with the extremely drab, off white hallways on each floor. There was no color, pictures, or decor of any kind. We immediately felt uninvited as we stepped off the elevator, contrasted to the beautiful lobby. Also, the hotel did not have free WiFi in the rooms.
November 23, 2013
Rated 4.0 out of 5.0 by pequenita We were upgraded to a king room which was amazing.
The only thing that I think could be improved on is more staff at reception during the busy times.
November 20, 2013
Rated 5.0 out of 5.0 by albertjdze No Surprises, Comfortable Room, Great Service!
This Property is a great place to stay if you need to be near the SYD Airport. Friendly, caring staff, great housekeepers, plentiful breakfast buffet selections and quiet, well-decorated rooms and comfortable beds! I heartily recommend a stay here if you need an airport-area room in Sydney.
November 20, 2013