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Rated 4.5 out of 5 by 490 reviewers.
Rated 5.0 out of 5.0 by I look forward to coming back. I always enjoy staying at Holiday Inn Sydney Airport because of the friendly welcome, comfortable rooms, the room service, good restaurant and great breakfast. I also use the meeting rooms, which are ideal for our use, and we get looked after very well all day. Its always nice on arrival to be remembered and welcomed back, no doubt because of your efficient records. I appreciate that as well as the other levels of detail that make a stay more pleasant. Your regular shuttle bus to the airport is convenient as well. September 17, 2012
Rated 3.0 out of 5.0 by ok all ok except no wake up call. could not find the shuttle service so used taxi instead. not a dedicated transfer service as goes via Stamford September 15, 2012
Rated 4.0 out of 5.0 by The check in was quick and efficient. Ours was an overnight stay to meet a relative off a late arrival from the US. The room was very comfortable but needed an extra easy chair, considering this room was for 2 persons. The Room service was disappointing in that it arrived as a "take away" in a paper bag, with plastic cutlery and no plates. I understand that Management might feel the need to cut costs but, considering the price of the meal, I feel guests should be given proper metal cutlery to eat the meal and not have to eat it off the paper in which it was wrapped! A very poor show. September 15, 2012
Rated 5.0 out of 5.0 by Awesome stay, wonderful staff We only stayed one night but the staff were awesome from check in to check out. Thanks to the lovely lady who made me an awesome omelet and the beautiful lady who took the time out to communicate with our 20 month old, priceless :-))) September 11, 2012
Rated 4.0 out of 5.0 by Hotel is good but be prepared to walk The hotel itself was fine. Service was ok but not great. I am a priority rewards member and was not offered express checkout until I asked. The hotel shuttle is infrequent, not well signosted, and appears to be shared with other shuttle drivers who get annoyed when you ask them if they are the right shuttle. The hotel is so close that taxi drivers hate you if you try that route. I ended up walking (25 min which was actually nice, but that would be very weather dependant). September 10, 2012
Rated 2.0 out of 5.0 by Not Value for Money Did not get my daily complimentary papers nor receive a request on what kind of papers to receive. The swimming pool is more suitable for wading or just sitting there, not meant for swimming. September 10, 2012
Rated 3.0 out of 5.0 by car parking availability of long term car parking is very good service September 9, 2012
Rated 5.0 out of 5.0 by One night stay Very happy with our 1 night stay. Fast efficient room service meals and all nicely presented. Room very comfortable and warm. Would stay again. September 8, 2012
Rated 4.0 out of 5.0 by Location, service were great We both enjoyed our stay at the Holiday Inn, will endeavor to use you again. September 7, 2012
Rated 4.0 out of 5.0 by Gym Room After staying at another hotel recently and being able to do a reasonable workout in their gym it highlighted that the Holiday Inn Mascot needs to update their gym to a usable standard. Having to travel to SYD every week for the next 18 months I do prefer the HI but some weeks may stay at an alternative to take advantage of their facilities. September 4, 2012
Rated 4.0 out of 5.0 by Stayed again Have stayed here many times before or after extreme hour travel. Always an enjoyable experience. July 25, 2012
Rated 4.0 out of 5.0 by Wonderful value for Sydney stay Good location - not far from the city. The room was great the staff courteous and helpful. Will definately stay there again when visiting Sydney July 23, 2012
Rated 5.0 out of 5.0 by Helpful staff I had to make this booking at the last minute, as we had been offloaded from our intended international flight. On arrival at the hotel, I was greeted by the most amazing young lady ( I have forgotten her name for now but I did submit a feedback form at the time) who gave my children and myself a larger room and was extremely friendly and helpful, her kindness calmed a stressful situation for us. Many thanks July 17, 2012
Rated 5.0 out of 5.0 by Regular Guest I stay here once a month for 2-3 days and cannot fault this Hotel. It is close to the airport and close to the office. The staff are always friendly, rooms always clean and tidy. Beds very comfortable. July 15, 2012
Rated 5.0 out of 5.0 by Return clients, always a pleasure Smooth check in, excellent standard of rooms. Bed very comfortable with a choice of soft/firm pillows. Decor modern and clean. Room service excellent standard and food was great. We always stay here when travelling internationally from airport, highly recommend! July 14, 2012
Rated 5.0 out of 5.0 by Very comfortable and close to airport. Had a very comfortable stay and easy to get to the airport. Staff were very helpful with all our requirements, would not hesitate to stay here. July 14, 2012
Rated 4.0 out of 5.0 by good service -quiet room close to the airport -good customer service -quiet July 13, 2012
Rated 4.0 out of 5.0 by Comfortable bed and great service The room was excellent with plenty of space to spread out. The bed was very comfortable for a good nights sleep. Dinner in Resturant and breakfast was very good with great food. My first impression from checkin was followed through for my stay great service from all your staff. July 13, 2012
Rated 5.0 out of 5.0 by Short overnight transit accommodation This hotel offers a comfortable room, excellent helpful and friendly staff. I choose to walk from and to the Airport, which is only a short walk, but Taxis are always available at the front of the Hotel if needed. July 12, 2012
Rated 4.0 out of 5.0 by Stay and Park package Have used this package a few times and still good value. Received requested room (airport view) and always enjoy our time in the Biggles bar with drinks and a meal (great chef). Will stay again with our next overseas trip................. July 11, 2012
Rated 4.0 out of 5.0 by Convenient location Comfortable and convenient location to airport. Easy access to city. July 11, 2012
Rated 5.0 out of 5.0 by A great way to start a holiday My wife and I have stayed at the Holiday Inn, Sydney Airport a number of times, ahead of flying out, next day..We live at Newcastle and travel down by train, using Holiday Inn for a good night's rest. Staff have always been cheerful and eager to please. Rooms have been very clean and well appointed, the bathroom ready for a good, hot shower before bed, which has always been comfortable. The hotel offers a stay and park package for country guests. We have used this service, which is convenient, with vehicles parked in the hotel's underground car park. Holiday Inn is located close to the airport, which can be accessed by a transfer service at reasonable cost. Well done, Holiday Inn, Sydney Airport July 11, 2012
Rated 5.0 out of 5.0 by Happy Customer Excellent place to stay with children, staff were fantastic, nothing was too much trouble. We found the food & beverage to be reasonably priced. July 11, 2012
Rated 5.0 out of 5.0 by Nice atmosphere & lovely staff Favourite Sydney hotel, easy access to the airport, close enough to the City, within easy reach to the motorways. Would recommend the hotel anytime for business and pleasure. July 11, 2012
Rated 3.0 out of 5.0 by Promising, but some disappointments Really mixed feelings about my stay at Holiday Inn Sydney Airport. On check in, the staff were lovely, helpful and considerate. The room seemed quite nice and everything looked great. We did have a few issues though. While my 11 month old was crawling around the room, he managed to find a used band aid. Not cool. Then, when ordering dinner, despite a number of things being advertised as being gluten free, the only options that night were from the a la carte menu, resulting in a far more expensive bill than we would have liked. The positives were that we found the staff to be very helpful. We had an early flight the next morning. Even though we needed to leave prior to breakfast officially starting, the staff found some things that my pregnant wife could take with her, which we really appreciated. I really feel that with the staff as helpful as they were, I would stay at the holiday inn again. But they do need to pay a little more attention to detail. July 11, 2012
Rated 5.0 out of 5.0 by central location very central to airport clean hotel with nice breakfast would stay again July 11, 2012
Rated 4.0 out of 5.0 by Good stay. But don't like transfers to airport Overall a good stay but don't get airport transfers as they awful feel like cattle and takes 4 Eva catch a cab instead much easier and nicer July 11, 2012
Rated 4.0 out of 5.0 Nice stay Confortable and great convenience to the airport. Resturaunt food was nice. July 10, 2012
Rated 4.0 out of 5.0 by Sydney Airport Feb. 2012 The hotel was clean and up to date. Easy to get to train going down town and Airport . the only thing really done as a add on was the pool and workout room there stuck down in the basement level and very small . There is high fee for the hotel shuttle bus they dont tell you there is a fee! until your checking out and it's better to use taxi if going to airport. Over all good hotel there are a few food place around the corner you just need to ask as it looks when get there that in in the middle of nowhere. July 10, 2012
Rated 3.0 out of 5.0 by Airport Hotel The main reason for staying at this property is the easy and quick access to the airport. The hotel is located in what seems to be an industrial area with no restaurants, etc nearby. The hotel itself is fine but isolated. July 10, 2012
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