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Rated 4.5 out of 5 by 496 reviewers.
Rated 5.0 out of 5.0 by great beds Friendly staff, comfortable room, great breakfast. The only negative is that on occasions the bar is understaffed. April 13, 2014
Rated 4.0 out of 5.0 by Very good service I have recommenced commuting between Brisbane and Sydney to work at Mascot and I find the Airport Holiday Inn satisfies all my requirements. The staff are always friendly and provide. Excellent customer service. April 13, 2014
Rated 5.0 out of 5.0 by short stay this hotel exceeded our expectations for our short stay before flying out to our next destination April 11, 2014
Rated 5.0 out of 5.0 by Great hotel The room at the hotel was spacious and very comfortable. We liked that the tv was big and the beds were comfy, the bathroom was also spacious. Lots of plug sockets which were needed, as well as easy access to all of the lights in the room. Everything was in the right place. The food options at the hotel are also great, and the biggles bar is great for a evening meal and drink before settling down in your room. Every member of staff also attended all of our needs, and went out of their way to help us. April 11, 2014
Rated 5.0 out of 5.0 by Very nice hotel, great value and service Recently stayed at the Holiday Inn Sydney Airport hotel for work and I thoroughly enjoyed my experience. Staff were friendly and accommodating. Room was very cleaned and generous in size. The only criticism I have is the room temperature was warm for my liking. I have adjusted the Air Conditioning system's temperature to 16 degrees Celcius and it was still blowing warm air. Apart from this, the hotel is in a very central location being on the city fringe of Sydney. Definitely value for money. April 9, 2014
Rated 5.0 out of 5.0 by Great service for our family before holidays It made the beginning of our holiday so enjoyable thankyou April 9, 2014
Rated 3.0 out of 5.0 by Hot rooms Founds the rooms to be very hot, even if you lowered the A/C to 16 deg. Found all the pillows far to soft, even the ones marked firm. April 8, 2014
Rated 5.0 out of 5.0 by Traveller I always stay at this hotel when flying overseas. It is convenient to the airport and the staff are very helpful. The food is excellent and priced right. Overall a welcome experience before the stress of travel. April 8, 2014
Rated 5.0 out of 5.0 by Spacious and clean room Room and amenities were spotless. Additionally, staff were very efficient and friendly. April 7, 2014
Rated 5.0 out of 5.0 by Excellent desk staff I stayed here one night with my two daughters before flying out the next morning back to the US. The front desk staff was very helpful, especially Alex, who gave recommendations about the shuttle bus and helped me mail a local package. She also called the Holiday Inn in Cairns for me when my daughter thought she had left her watch in the room there. Turns out, the watch was at the bottom of her suitcase and Alex just laughed with me when I let her know it was found. The room was spacious and the beds were comfortable with soft linens and a choice of firm or soft pillow. Very clean too! April 7, 2014
Rated 4.0 out of 5.0 by Bed and Food I dislike doonahs - very difficult to get the right warmth. The duck served as my in-room dinner meal was very disappointing - extremely tough. April 6, 2014
Rated 5.0 out of 5.0 by Frindliness My recent stay at the Mascot Holiday Inn was a delightful experience. Friendly, smiling front desk staff making me most welcome. April 6, 2014
Rated 5.0 out of 5.0 by Staff rooms are quite good, but the staff is exceptional, willing to assist in any way they can. Send them an email requesting assistance and you will get a very timely answer. April 4, 2014
Rated 5.0 out of 5.0 by Before flight stay The service at this hotel is 10/10, the staff are amazing. The "pool" should be reclassified as a paddle pool, a little misleading in the photos online. Breakfast top quality, dinner very good also. The park, stay and go option is great if you are going on a short break. April 4, 2014
Rated 4.0 out of 5.0 by Always consistent Great stay again as usual, this place is consistent with its professional service delivery and recognition of its regular guests. Your rooms are a fantastic size and always clean and ready for our arrival. Keep up the good work. April 3, 2014
Rated 4.0 out of 5.0 by Clean room great staff We enjoyed our stay short though it was very much except for our dinner in the restaurant this was way below the standard of the food at the bar. April 3, 2014
Rated 5.0 out of 5.0 Great!!~ It locates near to the airport and very convenient if you are catching up a early plane next day! Staffs are very friendly to assist and able to fulfill my request. April 2, 2014
Rated 4.0 out of 5.0 by good accomidation pleasant it is close to the air port and not far from where I conduct my work the location helps with car hire and departures for quick visits over night and early check out for departures , the last time I stayed I didn't get much sleep due to noisy guest staying on my floor and will be complaining if this was to happen again I have stayed many times at the Holiday inn Sydney and find it one of the better places to stay April 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Great hotel to stay at. Handy that it is close to airport and we are always made welcome when we arrive and during our visits. March 30, 2014
Rated 5.0 out of 5.0 by Excellent Staff! The staff was wonderful, especially Alex and Sean. Alex gave me lots of good information about places to see, as well as places for a solo woman traveler NOT to go. She was so polite and easy to talk to- even followed up with me the next day! Sean was always so courteous and smiling. Thanked me for (my husband) being a Platinum Member. The breakfast...disgusting. My eggs and bacon were COLD. Some of the fruit looked like it was thawed out and mushy. Juices were warm and the muffin was awful. NOT worth A$25!!! Room was fabulous. Corner room so windows on 2 of the walls :) Shower had a lot of pressure and the bed was extremely comfortable. Convenient to the airport. Would definitely stay here again! March 29, 2014
Rated 4.0 out of 5.0 by Everything I could have expected I usually don't like hotels because I travel alone and they seem impersonal. So to find one which was so welcoming was refreshing. The staff have to endure a steady stream of people they don't know or are never likely to meet again. Especially so at an airport linked facilities. My pet dislike is staying for one night. Zooming in. Zooming out. But I stayed longer this time & had time to settle in. Excellent room. Good size with space to spread.. Good TV channel selection. If anyone could find a fault they must be difficult to please. Only drawback. Bottom end of Bourke St is not an exciting district with an outlook over Qantas & DHL offices. Not fault of the hotel but more garden space would have helped. Excellent forecourt dimensions. No squabbling over access. Effortless arrangement for airport shuttlebus. Will go back for certain. March 28, 2014
Rated 5.0 out of 5.0 by Great Location and Property near Sydney Enjoyed a great stay at this property when traveling throughout Australia. The property is well cared for and the staff is extremely helpful. Highly recommend this hotel and its team. March 24, 2014
Rated 5.0 out of 5.0 by COMFORTABLE AND RELAXING ROOM WAS COMFORTABLE AND FOOD WAS GOOD. FOOD WAS NOT REDICULOUSLY EXPENSIVE LIKE SOME HOTELS March 23, 2014
Rated 5.0 out of 5.0 by Nice service and comfortable environment Nice and tidy room. Enough space inside the room. Responsible receptionist. Worth the value. March 23, 2014
Rated 4.0 out of 5.0 by Park and fly We enjoy the special parking and accommodation package when we fly away for a few days. The hotel arrangements suit us very well. The only negative is the quality of the service provided by Sydney Super Shuttle. On our return yesterday, the driver was late, delayed us further by leaving the motor running while we sat on board and watched him stop for a cigarette, and then he kept stopping travellers with bags in what appeared to be an attempt to tout for business. This is not the fault of the Holiday Inn but I would hope that it can be rectified for the future. March 22, 2014
Rated 4.0 out of 5.0 by Great sleep and very near the airport. I treated my cousins for a weekend in Sydney. They enjoyed Holiday Inn Airport. It's good that it's near the airport as they had a very early flight. March 20, 2014
Rated 5.0 out of 5.0 by Stay at Holiday Inn, Sydney Airport The person greeting me was very effective; however I did not realise there was free internet and It would be nice to be told that.. I found the short term parking in the circle around the entrance difficult to reverse into. One solution would be not to reverse park March 19, 2014
Rated 4.0 out of 5.0 by Front desk staff let you down Being an Elite member should be recognized and treated with extra attentiveness. Should not have to ask for the extras You promote for the Elite membership, they should be there waiting since you know from when the reservation is booked what level a member is. And if we had to ask, the benefit should have been provided asap, not over 24 hours later, and then not even the full benefit provided. The Bar Staff is hardworking, however if you taqke a food order, and know that your cook is on break, perhaps you should tell the customer there will be a wait time. March 18, 2014
Rated 3.0 out of 5.0 by comfy bed, paper thin walls Had a great room......a lot of noise from outside. Restaurant prices were outrageous. Staff was friendly and helpful March 16, 2014
Rated 5.0 out of 5.0 by nice rooom excellent food stayed at Airport Holiday Inn Sydney Australia Mar 10/11 2014. Hotel is well located just 2 mins from train stop and close to both domestic and international air ports. Room is very comfortable with an excellent shower facility in bathroom. Staff were very helpful and courteous. Dined with friends in dining room and their steak was excellent both in quality and price. March 16, 2014
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