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Rated 4.5 out of 5 by 498 reviewers.
Rated 5.0 out of 5.0 by Very, very family friendly Loved this hotel. Come here with my young son, and the staff were absolutely amazing with him from reception, dining and even the maintenance guys!! Would definitely recommend this hotel to anyone with a young family who need to transit near the airport. The biggles café was really family friendly too. He even got an activity pack whilst we were there. Smiles all round. February 1, 2014
Rated 3.0 out of 5.0 by Very convenient Close to Sydney airport so convenient for a meeting of two travelers. Nice meal of a good sized portion at a good price. Unusual set up of the restaurant and a bit noisy for a discussion, but not too bad. Room was good in every way except for the mattress; certainly very clean and well set up to rest and relax before and after traveling. January 28, 2014
Rated 4.0 out of 5.0 by A nice stay away from home and easy to access work Avoid some of the bar food, deep fried to death You should consider serving starters and mains seperately in bar! January 28, 2014
Rated 5.0 out of 5.0 by Nice location so close to public transport, and only two stops to Sydney city centre. January 28, 2014
Rated 2.0 out of 5.0 by Park Stay and Go Convenient for a short interstate holiday as car can be left at no extra charge. January 27, 2014
Rated 5.0 out of 5.0 by stay over for airport It's all good. The shuttle was not bad from the Int'l Terminal. January 24, 2014
Rated 4.0 out of 5.0 Nice hotel with a great attitude The only downside to this location was the restaurant appearance and food quality could use improvement. Seeing as its location is across the street from Qantas HQ I would think that the food and restaurant would have been much better. Hope they improve this aspect and if so woudl have a world class experience. January 23, 2014
Rated 5.0 out of 5.0 by Excellent Airport Hotel Better than expected for an airport hotel. One night stay due to at 6.00am check-in for an international flight. Big modern well maintained room, friendly staff. Very close to airport but no noise. Less than 5 minute walk to railway station to catch the fast train into central Sydney. January 20, 2014
Rated 5.0 out of 5.0 by Very good airport hotel Clean rooms, efficient staff, comfortable beds and pillows. The shuttle service works well. Paying for internet should be a thing of the past in modern hotels! January 15, 2014
Rated 5.0 out of 5.0 by Nice room; comfortable bed, great breakfast Title says it all one note: ice is not available except thru room service and that takes a long time January 15, 2014
Rated 5.0 out of 5.0 by Wonderful service Stayed overnight before early departure for Bangkok. Checkin was prompt and efficient, everything was ready for us although we were earlier than I had previously indicated to the hotel. As a gold PC member we were upgraded to a King room on the 10th floor and were greeted by name with a warm welcome, even though we were staying on points- something which has not always happened at other IHG properties. Staff at reception and in Sirocco were extremely efficient, friendly but not intrusive,well trained and willing to please. This was a great start to our holiday! January 14, 2014
Rated 5.0 out of 5.0 by Value for money An excellent package - bed breakfast and car parking for the week - value for money when compared with other quality nearby hotels. January 13, 2014
Rated 4.0 out of 5.0 by great staff I always like this hotel. It has some of the nicest staff anywhere in the world and they have always been so. The hotelis the perfect spot to rest up duringtransit through Sydney and is far superior to the other offerings in the airport area. It is probably a hotel for this purpose and hard to judge many other criterea as I am only PM to AM there as a rule. The food was not that great at the bar, Room service meals are quite good. The wake up call was prompt and hand delivered January 12, 2014
Rated 1.0 out of 5.0 by Hotel in need of renovation This hotel's rooms, hallways and workout area are in need of serious renovation. Our room was dingy, smelly and old. Spoke with front desk personnel once we saw our room. She said renovation for the second floor was going to begin within the next week. I asked to be moved to a better room, she said the hotel was totally full and she couldn't accommodate us. Upon checkout, I also spoke to a tall, thin gentleman working the front desk telling him how displeased we were with our stay. Safe to say we were very disappointed with our stay since Holiday Inn claims on the front of their Rewards Club brochure "Let's make every experience a rewarding one" January 11, 2014
Rated 4.0 out of 5.0 by Good location and Comfortable! Great location! Great Service! Great View! Comfortable! January 11, 2014
Rated 4.0 out of 5.0 by Convenient for travel from Sydney Airport The hotel is well located in relation to Sydney airport The rooms are comfortable The parking is convenient The shuttle works well January 10, 2014
Rated 5.0 out of 5.0 by Restuarant The Restaurant was not open at night when we were there. January 10, 2014
Rated 5.0 out of 5.0 by Comfortable and easy place to stay near the airport I've stayed at the Holiday Inn near the airport a few times to break up an international flight and returning to Canberra. I like it because it is so easy and comfortable. The hotel provides great beds for a post-flight sleep, excellent buffet breakfast and a completely hassle-free experience. The staff are friendly and chatty and the food in the restaurant and bar provides enough options for an overnight stay. My son likes it because of the big tellies. January 8, 2014
Rated 5.0 out of 5.0 by Enjoyable short stay On arrival after a long drive and putting up with the Sydney traffic it was most enjoyable to enter the pleasant surroundings of the reception area. We were attended to most pleasantly after only a short wait and were then able to park our car and go to our room. The room was larger than what I expected with a large bathroom that was very tidy and clean. We had dinner in the restaurant where the food and the service was very good. The next morning we left early on the shuttle bus for the airport. The driver was very friendly which always makes for a much more enjoyable drive to the airport. Overall a most enjoyable short stay. January 5, 2014
Rated 5.0 out of 5.0 by Nice hotel and close to airport. This Holiday Inn is just north of the domestic terminal of the airport. Upon arrival, the lobby is very clean and simply elegant. Real fruit infused water is waiting by the door, free for anybody. A restaurant is directly located to the right. My standard room with King bed wasn't ready and would have to wait 2 hours. I was sleepy but also hungry and the front desk clerk told me there was a Subway restaurant at the next light. After eating and walking around a bit, I came back and checked into my room. The room was spacious, clean and well organized. After a 3 hours of mid-day sleep, thanks to heavy curtains that can block out all the light, I was able to grab a hot shower. The bathroom was very clean and larger than most hotel bathrooms. The hotel is located 4 blocks west of a small commercial road with nice restaurants and grocery stores. Lobby loaned me a international adapter at no extra charge as long as I returned it before I checked out. I was able to check out early to catch my 7 am flight. As stated before, the hotel is north of the domestic terminal, so if you are taking a international flight, a shared shuttle will cost $15 AUD to get to the international terminal. You can also walk to the domestic terminal and pay $5 AUD to get to the international terminal. You cannot walk to the international terminal. I did and it took an hour and had to walk on a small highway for about 3 miles. Do not try it. Hotel is great, and would definitely recommend it for a peaceful night's sleep. January 5, 2014
Rated 4.0 out of 5.0 by Best Hotel in the vicinity of Sydney Airport I have stayed in multiple hotels in and around Sydney Airport. This is easily the best value hotel - and is relatively comfortable and quiet. When staying near Sydney Airport, this is my hotel of choice. Note: Late night room service menu is not fantastic, so be sure to eat before 11pm. January 5, 2014
Rated 5.0 out of 5.0 Good location and comfortable beds good hotel, great atmosphere in the bar, looking forward to staying there again, January 5, 2014
Rated 5.0 out of 5.0 by Fantastic with kids Very nice hotel, with everything we required and very welcoming with children, allowing the parents to have a nice relaxing stay too. Very quiet, no airport noise. Quick and efficient staff. Highly recommend. January 1, 2014
Rated 3.0 out of 5.0 by Fly and shuttle This is the second time we have used this hotel. The first time we were delayed on our return home due to lack of information given to us re the airport shuttle pick up point being moved. Therefore this time around I made extensive enquiries re the timing of the airport shuttle. Beware it is a half hour turn around, even though the hotel is ten minutes from the airport. If you miss the shuttle you are at the airport waiting for over half an hour. Unfortunately on the Saturday afternoon we arrived at 2.30 for the 2.40pm shuttle and it simply did not come, even though every other company's shuttle seemed to arrive some twice. We phoned the Sydney shuttle service and they assured us it was coming. We waited until 3.15 pm till the next one arrived. Tired and weary, I arrived at the hotel, the staff simply said you must have missed it! The hotel advertises this as one of their packages, but the staff have a lack of knowledge about the shuttle service and take no responsibility for and delays etc. I asked the staff on my second return what other option there was. A taxi which could cost fifteen to twenty dollars depending on traffic. At no time did staff offer this information. The cost for the shuttle for two is 12 dollars. For the extra Money I would have preferred to catch a taxi. After two bad experiences I am very reluctant to use the park and shuttle option again. December 28, 2013
Rated 4.0 out of 5.0 by Excellent location Staff were very helpful and able to assist us with all enquiries. Have stayed here before and will stay again. Close to airport and Mascot train station which is a bonus if you need to get around on public transport. December 23, 2013
Rated 5.0 out of 5.0 by Near Sydney Airport A great facility near the airport in Sydney suitable for travelers wanting comfortable accommodations at a reasonable price. The restaurant and buffet breakfast were outstanding and the bar a relaxing place for a drink and to unwind after a long flight. December 20, 2013
Rated 3.0 out of 5.0 by Short business stay Worth staying for a short period e.g. 1-2 nights especially if one has to reach the airport on time and early in the morning! Although there are today more eateries near the Mascot subway station and vicinity, the selection pales on comparison to what is available downtown. As for the hotel, the guest will be positively impacted if there is a complimentary welcome plate of fruits when he first checks in. December 17, 2013
Rated 4.0 out of 5.0 by Excellent facility but Internet problems Excellent facility and generally helpful staff except that it took 5 telephone calls (3 to front desk and 2 to technical support) and about 45 minutes of my time to get the Internet operational in our room. Tech support finally said that the hotel staff didn't know how to turn the Internet on for that room. Otherwise, staff were pleasant and helpful. Upon check-out, the desk clerk took the initiative of providing a Rewards certificate to partially compensate for my difficulties the previous day. Food in the restaurant was good. December 16, 2013
Rated 5.0 out of 5.0 by Two nights at Holiday Inn Mascot This is a nice hotel, convienient to both the trains (City and greater Sydney area) and airport. I have stayed for both work and with my family and have never had a complaint. The rooms are a good size and the staff friendly and welcoming. Always a pleasant stay. December 15, 2013
Rated 3.0 out of 5.0 by Comfortable bed but, poor in room wifi Rooms have been updated recently. The bed and pillow selection is great. The addition of extra power points is deffenetly welcomed. Breakfast has a large selection and the flat whites are excellent. Staff are alway helpful and friendly. However, the wifi in the room is incredibly poor. Noticed several people standing in the corridors attempting to attain a signal. I had to conduct my Bussiness in the lobby as this seem to be the only place with an acceptable wifi signal. Also, internet access should be part of the room. The wifi rate is unacceptable. December 12, 2013
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