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Rated 4.2 out of 5 by 373 reviewers.
Rated 5.0 out of 5.0 by Clean tidy rooms in a good location Easy access to Darling Harbour, CBD and the entertainment centre. July 9, 2014
Rated 4.0 out of 5.0 by Great Position for visiting Sydney I stay annually at this hotel to attend a conference at Darling Harbour. The location is perfect for walking around and so close to many amazing eating and drinking opportunities. Unfortunately the air conditioning, even when turned off resulted in a very dry atmosphere in the room that was not conducive to a restful sleep. This was not assisted by an uncomfortable mattress. July 7, 2014
Rated 5.0 out of 5.0 by Great service My bf and I had two great nights there. The guy who checked me in was very friendly and helpful. However, my bf forgot his blue Armani t-shirt when we checked out. I called back and asked if it was found. The lady in the lost property department said no. But I know for sure he left it there. I work in the hotel also and basically the same job as that lady, she wasn't helpful at all. For us if a guest call we treat it very important snd would follow up with the room attendant who cleaned the room again. When I asked if she could follow up she said no the room attendant didnt find it and we check the room everyday. I told her sometimes the room attendant could forget to hand it in to the lost property department. I think they need a procedure in the lost property department. Apart from that, we had an awesome two nights with lovely services. And will stay again. July 7, 2014
Rated 3.0 out of 5.0 by Good Location but bad service Overall it's a good location as it's located right in the CBD area. However the staff that I dealt with when I checked in was not friendly at all. I was given my room key without being told what room number and which floor, I also had to look for the lift myself as I wasn't given any direction at all. She didn't even bother to us if I was IHG member . Pretty disappointing compare to all the other countries holiday inn hotel that I have previously stayed in. July 5, 2014
Rated 4.0 out of 5.0 by Clean & Tidy in Darling Harbour Lovely stay close to everything walking distance , all good thankyou July 5, 2014
Rated 4.0 out of 5.0 by Visitors from The States Coming from a place where hotels offer complimentary breakfasts. internet use and airport shuttles, we were a bit overwhelmed that nothing was included in our stay. That being said, the rooms were nice, the beds very comfortable (loved the pillows), very clean and quiet. The location was good for walking the city--we enjoyed Darling Harbour and Chinatown daily. July 4, 2014
Rated 4.0 out of 5.0 by comfy bed and great location The location was very good. Parking is an issue but a. AR is not needed due to the location and ease of public transport. Just need a relaxing warm inviting area to sit on lounge maybe with a fire place. July 3, 2014
Rated 4.0 out of 5.0 by Hotel address Would suggest that you put Haymarket into your address for those who arrive by car using a gps. By using Darling Harbour our gps took us to the back of the Imax cimenas!! we had to contact the hotel for directions. Once we got there the staff were courteous and booked us in swiftly and we had an upgrade. Hotel is ideally located for walking distance to the Capital and Lyric Theatres which we visited and also of course Darling Harbour. July 3, 2014
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