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Rated 4.2 out of 5 by 582 reviewers.
Rated 4.0 out of 5.0 by A quiet Clean Haven in Darling Harbour Our first stay at this Hotel it was excellent a member of staff Alston made sure all our needs were met a credit to IHG...a huge thankyou Alston we will definitely stay here again when in Sydney March 29, 2015
Rated 5.0 out of 5.0 by Very good service. We were given a room on arrival even though it was 10 AM and four days later had a late check out at 1 PM. Over all good experience. March 29, 2015
Rated 3.0 out of 5.0 by Much improvement required Feedbacks here to help with improvement, and not complaints per se! CONS -- 1. No distinction between priority and non-priority check ins. Waited longer than expect to check-in 2. Never offered an upgrade as a Platinum Elite members. We trust the hotel to provide the offer as promoted without asking please 3. Room service - a) Takes very long for someone to pick up the phone to take an order. Unanswered calls (after more than 2 minutes of ringings I reckon) got routed back to Reception on two occasions, and I have to provide instructions again. b) Strange that no "proper meals" served on Sundays? (At least that Sunday that I tried to order one) This is not stated on the in-room menu. 4 Room Housekeeping: a) Consumable items like cotton pads/buds SHOULD BE replenished daily, since there are only a couple of them in each packet (that is barely enough even for daily use.) b) Room service trays not taken out although it is quite apparent that it is ready to be cleared from the room (at least other hotels normally do that) 5)JB Cafe : a)Staffs need to be more well-trained. On one occasion (a Tue night), the staff, I assumed was new to the job, was not familiar with common drinks served and took very long to log payments. b) Mainly only beef item on the list. No Pork or more chicken option? I don't eat beef and Room-service was too busy (was told 2hours wait) 6) The coin-operated laundry was a nice feature that was not available this trip. Disappointing as the cost of laundry in your hotel is overpriced for the results provided. 7) No priority check outs for platinum members. 8) Breakfast menu serves the same food every day...doesn't taste too bad, but gets boring if you stay there more than a week! Pros 1) Check-in staff was responsive to my request 2) Service in the Shipley (breakfast area) is pretty good in general..the best in the whole of the hotel so far 3) Good location. March 26, 2015
Rated 4.0 out of 5.0 by Great location and very comfortable and clean room My wife and I spent 2 nights at the motel. The main reason for our visit was to see a concert at the Qantas Credit Union Arena which is directly across the road from the motel. No other motel offers such a close location so it was great from that perspective. Also, being so close to China-town, there was a great selection of restaurants and bars to explore. We spent a lot of time away from the motel exploring Sydney and it was great to get back to our room as it was nice and clean and relaxing. Parking is away from the motel but it doesn't take long to walk there. The motel staff gave a good explanation of where the parking was located and how it worked. Will definitely go back. March 25, 2015
Rated 4.0 out of 5.0 by Great Staff Wonderful staff and clean hotel. It's slightly out off of the beaten path, but close to free busses to the harbour. March 25, 2015
Rated 2.0 out of 5.0 by Rooms need an update Good location. Convenient to Darling Harbor, China Town, Patty's Market, right across the street from Entertainment center (good March 23, 2015
Rated 5.0 out of 5.0 by Great Location The was a great visit. Sydney is a dynamic city with lots of things to do and see. The location of the hotel while not at the center of Sydney it is still a great location due to all of the activities that are available in the Darling Harbour area. I was a little disappointed in the quality of the food versus the price paid in the restaurant. Also there are not enough electrical outlets close to the bed and for people who have to use a medical device such as a CPAP machine this can be an issue. March 22, 2015
Rated 5.0 out of 5.0 Friendly hotel As a fairy frequent business traveller to Sydney, we always use the HI Darling Harbour and I always look forward to it. While some of the hotel rooms feel like they need an update, the location and the friendliness of all the staff more than make up for this. The hotel food is excellent value for money too. March 21, 2015
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