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Rated 4.2 out of 5 by 451 reviewers.
Rated 4.0 out of 5.0 by Good hotel, some frustrations - We had some initial frustration checking in as the online agency used had confused our party's requirements for beds. However, the staff put an extra bed in one room within minutes. - Then we had trouble with the unfamiliar need to use the keycard in the lift, exacerbated by the fact that the keycard didn't work anyway. One staff member was quite dismissive of our problem. The manager-on-duty made ample amends and had fresh keycards made. - The next day I asked the concierge about booking a maxi-taxi for 5 at a certain time, and was persauded that there was no need to book as taking two taxis would cost the same and taxis were always available at the front door. That turned out to be poor advice. - Overall, however, the quality of hotel, food and location were very good and I'd use this hotel again. July 23, 2013
Rated 4.0 out of 5.0 by Always a great central Hotel This is my 3rd stay at Holiday Inn Darling Harbour, and normally I enjoy every moment, this was my first 'not-so-pleasant' experience. We arrived just prior to 2pm, and were told our room was not ready - which was fine as it was before check in time. We took a seat and waited. I went up to the desk 3 times in the 1 hour and 20 minutes that we ended up waiting for our room. Once I was able to Check in the receptionist did offer free breakfast and WiFi for our inconvenience, which I was grateful for, but ultimately did not use as we were not given any directions for the WiFi and after a big night, were not up for an early breakfast. We had driven for 3.5hrs to get to Sydney and attended a rally that walked a few kilometres - All we wanted to do was relax in our rooms until the evening. Our room was a Suite, which I was really looking forward to (especially as it was my 30th Birthday) - but was nothing spectacular, and if anything it was a bit 'pokey'. I do enjoy staying at this Hotel - but it's always best to voice any issues so that they can be improved on :-) July 20, 2013
Rated 5.0 out of 5.0 by A great weekend I thought the Holiday Inn at Darling Harbour was a fantastic choice for my stay in Sydney whilst I was supporting the Lions. It was in a great location. I was welcomed as a PC member with everything rerady for me a check in. The rooms were a good size and clean. The bar area was good and staff very accomodating, on what I'm sure was a chalenging weekend. I would be very happy to stay at the HI Darling Harbour when I head back to Sydney. July 15, 2013
Rated 4.0 out of 5.0 by Great Location Loved Darling Harbor! So much so close. Staff was very attentive, remembered my name, answered all my inquires. July 12, 2013
Rated 4.0 out of 5.0 by Comfortable Hotel. Good Service Good communication links. Hotel convenient to reach from Central Station (and the Airport) using the tram. Short walk to Darling Harbour for the ferry. Hotel nicely renovated building with a comfortable, spacious room. Well maintained and clean. Good breakfast and range of bar food. Staff very friendly and helpful. Booked tour via concierge, who was informative. July 12, 2013
Rated 2.0 out of 5.0 by Very disappointing Where do I start. MINUSES: Checked in at 7am after 24 hour flight from London and the receptionist couldn't find the booking. Eventually tracked down the paperwork (it was behind him). Standard room was spacious and clean but view of other rooftops wasn't picture perfect. I stayed 10 nights and found that housekeeping didn't service the room on one day until I phoned at 5pm when they serviced it whilst I was in the room. Bedding wasn't changed as requested - had to ask twice on 2 days. Breakfast was busy and un-imaginative - ran out of tea bags on one day, baked beans on another. Simple fried egg took 15 mins to arrive at my table. Juicer broke down one day. It was very cold in the restaurant and lighting was very poor. The whole area looked overused and dirty. Lift stopped working on one day. PLUSES: Location, near Darling Harbour, Chinatown and Market City. July 3, 2013
Rated 5.0 out of 5.0 by The room was spacious, the service was great. The stay was overall very pleasant, the staffs very very polite . But the breakfast variety was repeated everyday. It would be better if they can change the variety everyday. July 1, 2013
Rated 5.0 out of 5.0 by Helpful and friendly The staff were very understanding when I had to change my plans on a prepaid room rate and help me with moving dates around. I couldn't thank them enough. My favorite hotel in Sydney June 29, 2013
Rated 3.0 out of 5.0 by the reception staff was not cordial and helping and were keeping an attitude, false smiles the reception staff were not cordial and helping and were keeping an attitude, false smiles. were trying to shrug off responsibility . the staff in general were very cold , uncaring. the concierge were good the hotel room/ambience etc is average, the better thing is its location near to darling harbor. not value for money June 24, 2013
Rated 4.0 out of 5.0 by Excellent clean I was very impressed to stay, especially the sheets no dust and very clean. I felt it was very hygienic on bed sheet. Thank you very much and I will choose to come back in the future. June 21, 2013
Rated 5.0 out of 5.0 by Fantastic location Holiday Inn is in a fantastic location, china town, market city, entertainment centre right across the road, Darling Harbour a short walk (two blocks) away. Parking was at the entertainment centre car park which was convienient (city parking is not cheap though). The room was clean and very comfortable. Staff friendly and helpful. A really enjoyable stay. June 15, 2013
Rated 5.0 out of 5.0 by Really comfortable bed, excellent staff Very friendly staff from the moment we checked in until we checked out. Nothing was too much trouble. Very comfortable beds. Spotless room. Great location June 15, 2013
Rated 5.0 out of 5.0 by Convenient to grab a show at the Entertainment Center One night stay. We had just come to catch a show across the road at the entertainment center. The locale of this Holiday Inn was perfect. Catch a show, then to China Town for Dinner, onto Darling Harbour for a walk & finally a nightcap in the bar next to the lobby. June 15, 2013
Rated 5.0 out of 5.0 by Friendly and relaxed stay We enjoyed our stay at the Holiday Inn, Darling Harbour very much. We found the staff very friendly and relaxed, which had the same affect upon us. The staff were very helpful, with nothing proving to be too much trouble. This is our 2nd stay with them and we will be returning June 14, 2013
Rated 5.0 out of 5.0 by Great service Front desk personnel were very helpful and friendly. June 9, 2013
Rated 5.0 out of 5.0 by Felt right at home Made to feel welcomed from the very beginning. Shandee at reception couldn't have been more helpful. Great start to our stay. June 7, 2013
Rated 5.0 out of 5.0 by The place to be at Darling Harbor At the end of our business trip we wanted to visit Darling Harbor and this was the closed IHG property to it. We were not disappointed by any means. From early check-in to late check-out, they met or exceeded all our expectations. We usually book at the Intercontinental but are glad that we made this choice. Since it's situated at the end of Darling Harbor we were able to walk from one end to another. If visiting Sydney, stay here and you won't regret. We're going by on our next trip in September. June 6, 2013
Rated 5.0 out of 5.0 by Impeccable Warm welcome and ability to check-in early; quiet and convenient location; late check-out available; decent in-house bar and restaurant, with friendly service. In-room wifi. All round, a faultless performance at a reasonable tariff. June 6, 2013
Rated 5.0 out of 5.0 by holiday inn, darling harbour strongly recommend this hotel. very convenient to restaurants around chinatown. convenient to airport either by taxi or by train. walking distance to central station. June 3, 2013
Rated 3.0 out of 5.0 by Average Overall it was a good place to crash, because i wouldnt be spending much time there anyway, there was no hot chocolate in the room (very dissapointing) also no smoking area at all! i asked the concierge where i could smoke and i was told there is no smoking area and to go and stand out the front. (that makes is very annoying that i have to leave my room every time i want to smoke) also when i asked if they c ould book a cab iwas told '' no we dont do that, you have to get one yourself''. just little things like that could of made it an excellent stay. June 2, 2013
Rated 3.0 out of 5.0 by Good location Hotel close to many amenities But restaurant service was very slow May 31, 2013
Rated 5.0 out of 5.0 by Overall Really enjoyed the experience, great location. Easy access to all aspects of the city, I shall return May 28, 2013
Rated 4.0 out of 5.0 by Top Location Holiday Inn Darling Harbour has an amazing location so close to everything and so central!! Top notch! Staff were some of the most pleasant I have met. May 25, 2013
Rated 4.0 out of 5.0 by Well located and reasonably priced This is a Holiday Inn located near Chinatown and not so far from the main downtown streets. It is reasonably priced and the rooms are nice with the necessary comfort. May 22, 2013
Rated 5.0 out of 5.0 by Great location, Great Staff We had a fantastic time mucking in around China town after dark and with Holiday Inn so close it made for a perfect night out. Only two minor details, the TV is set up so it can not be viewed from sitting on the couch so makes for an uncomfortable night watching footie (happy wife though) and we thought the two unhappy cleaning staff must have been on a very tight schedual as they made sure they got the lift before paying customers. We found the check in staff fantastic and the room very quiet, as always we will be back. Thanks Team. May 19, 2013
Rated 5.0 out of 5.0 by Excellent Location, Friendly Staff I really like the location, in the heart of Chinatown, cheap breakfast over at Paddys Market within 2 min walk I catch the train to Central then the tram down to the market and stroll 2 mins to the hotel. Walk into the city or walk through to darling harbour and catch a ferry to the rocks where you go under the famous bridge. My room had a separate shower not a bath/shower which I like better, flat screen tv good selection, Bed nice and comfy very quite. I had room service very quick and the food was hot and good portion and quality. I recommend this hotel for value and location May 15, 2013
Rated 3.0 out of 5.0 by Hotel needs an upgrade The hotel and rooms needs an upgrade, broken tiles in the bathrooms to very tired fittings, Room and bed is good. Lobby and resturants are avererage at best and breakfast is very average for the money being charged. May 15, 2013
Rated 3.0 out of 5.0 by Good location and staff The staff are really pleasant and helpful particularly those at the Concierge Desk. We've stayed here before but rooms seem to be a bit hit and miss as far as views and quality of furnishings. Breakfasts are ok, the juice machine is the highlight, but overall seem to have fallen in standard. As far as a hotel for proximity to Darling Harbour this is a good option and usually quiet. May 13, 2013
Rated 4.0 out of 5.0 by all good gr8 rm,loved the idea with mini bar having to be ordered,makes more room for our goodies May 13, 2013
Rated 5.0 out of 5.0 by Great location, great service, reasonable price for Sydney CDB I have stayed at this motel at least once every 6 months and have always found the staff friendly and willing to help. For me its a great location- close to train station, shops, china town, Entertainment Centre, Darling Habour! I have found my rooms fresh looking, rooms very comfy and the choice of soft or firm pillows a very sleep inducing option! Sometimes the bathrooms have been showing signs of age but the hot water works well and the towels are always large and soft! Breaky and the bar are great value May 10, 2013
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