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Rated 4.2 out of 5 by 479 reviewers.
Rated 5.0 out of 5.0 by Great location Hotel was in a central location and the room was very comfortable and clean. May 3, 2013
Rated 5.0 out of 5.0 by .We found it difficult to fault either the premises or staff We are somewhat surprised by some of the negative comments as we had a great stay and found the accommodation clean, comfortable and well equipped. The staff were friendly and accommodating, while the service was prompt and more than obliging. We have a large family, so money for us is limited at the best of times and are always looking for value for money. However, based on previous experience, we had a lot of trepidation when booking, believing it was unlikely we would like the accommodation or enjoy the stay. We can honestly say we were pleasantly surprised on a number of levels. Breakfast was included in our package, which again surprised us with the selection, quality and, quantity. Contrary to some previous comments, all the food was hot and tasted great. Furthermore, the staff were only more than obliging to accommodate specific requests from both ourselves and a number of other guests who wanted their eggs done differently to what was already prepared. We used the concierge on three occasions, speaking to different staff on each occasion, which were all polite, helpful and accommodating. If you like a large bathroom you might be disappointed, but again we found it fine, well equipped and reasonably fitted out. Overall, we had an excellent experience; the staff were great and would be more than happy to stay here again, if the opportunity arises. April 29, 2013
Rated 2.0 out of 5.0 by Getting Worse I have stayed at this property probably a half dozen times and it continues to go down hill. Do not eat the Breakfast or Drink the Coffee. Included in Breakfast are two self serve coffee makers the Dewey Egbert Machine is worthless. the other machine makes a barely drinkable coffee. First Day - I get up to get a serving of toast, the host gives away the table I was sitting at, so I had to take another table. (The Host sat me there then about 10 minutes later sat someone else. Cold Sausages Day Two - Cold bacon and Cold French Toast. Coffee machine out of water Day Three - More cold food - Cold Scrambled Eggs Day Four - way over crowded to the point, a person sat down at my table and started to eat with me. The Host did nothing. Again the Hot Buffet Items not heated properly. Addressed issue with management and they looked like "what can I do, I only work here" Golden Swan, The property Owner should be embarrassed by this total lack of quality. Rooms - Old and need paint and new Linens. Overall Hotel is going down hill April 25, 2013
Rated 5.0 out of 5.0 by Staff quality My recent stay at the holiday inn was enhanced by the fantastic staff, from check in to dining room to room staff. To be recommended. April 21, 2013
Rated 5.0 out of 5.0 by great A great place to stay in a very handy location. Stayed there many times. April 20, 2013
Rated 3.0 out of 5.0 by Poor Restaurant Food We were hoping to eat at the restaurant for all meals. The first nights dinner was so bad that I actually left the dinner table while in fact I never ate any of the food.(It was stale and revolting) From then on while staying we ate all meals including BREAKFAST out .As we paid our account we actually made a complaint to a staff member and she said that she would pass the message on and that we would here from higher up in the not too distant future this has never come to fruition. So on the whole our stay was disappointing to say the least we had been looking forward to staying with you after we had been there before and had had a neat time. April 19, 2013
Rated 5.0 out of 5.0 by What a great fiind Wow, this hotel is amazing. Staff are so friendly and helpful, value for money is undeniable (kids under 12 stay and eat free), so close to all the family activities at Darling Harbour. It was all too convenient. One of the best 4-star hotel experiences I have had, ever. April 15, 2013
Rated 5.0 out of 5.0 by Awesome Accomodation & Great Value for Money! We stayed at the Holiday Inn Darling Harbor and found it to be a very comfortable and clean place to stay. The staff were friendly and helpful. The location is awesome being central to the city sights. We would have no hesitation in staying here again and would recommend it to all our friends and family. Thanks so much for making our stay a very enjoyable and pleasant one:) April 15, 2013
Rated 5.0 out of 5.0 by Lovely staff who make the stay memorable. A big thankyou to all staff especially the ladies at reception, very obliging in helping us change rooms to accommodate our son. A big thankyou to Natalie for her care and understanding as we had been visiting our nephew on the North Coast who is terminally ill and her compassion was appreciated. Well done again to the staff. April 14, 2013
Rated 2.0 out of 5.0 by Very Disappointed. I stayed at 2 Holiday Inns within a fortnight. What a contrast of service and standard. Melbourne Holiday Inn was very comfortable, food and beverage excellent, staff and service were very helpful. However on the back of that Darling Harbour was a huge let down. Reception staff very abrupt and rude. Reluctant to explain certain procedures, told that each hotel has different procedures. I thought that all Holiday Inns had the same terms and conditions. Had dinner in hotel restaurant- chicken burnt, vegetables raw not steamed. When complained, chef shrugged and walked off. Had a pizza for room service the next day, this was burnt and awful. By now I realized that complaining was a waste of time. I have stayed in many hotels around the world and I am very disappointed at my experience. I thought that since I stayed at the Melbourne hotel the experience would be the same. In future I will not be returning to this Holiday Inn until standards radically improve. April 13, 2013
Rated 5.0 out of 5.0 by Fantastic staff & great location This was a return visit for us as we really enjoyed it previously. The staff are brilliant, friendly, efficient and very helpful. The room was very comfortable and the fact that this hotel is in such a great location, China town, Darling Harbour & the Entertainment Centre right there. We did not eat here this time, due to a dinner cruise we received as a present but ate at the hotel on our previous visit and we really enjoyed the food. Would highly recommend this hotel to anyone. We will certainly be going back. April 12, 2013
Rated 3.0 out of 5.0 by Location is the major factor Stayed from 29Mar-6Apr 2013. Heard that IHG has decided to grant free room internet to its member. At check-in I was told that my membership was not good enough to get this free internet. Throughout the stay of 7 nights, I had experienced frustrating effort in downloading my emails using the "complimentary" free wifi - which sometimes did not show up on my iphone. I approached the receptionist and showed her my iPhone and she saw that the free 30-min option was not shown on the hotel website but could not explain why. When I did get connected after she keyed into her computer system, the connection was lost within the 30-min period. On another day, I could not log in again and I was told that the 30-min option is within a 24-hour period - not by the time of the day. So if I used it at 7pm yesterday, I could not use it at 10am the following day; not until 7pm. When I wanted to purchase a 24-hr access, I asked a male front desk staff if I could use the purchased passcode on multiple devices. He told me flatly that it is one code for one device. This did not need my need so I decided to use the McD's free wifi across the road. Later, I found a message posted on the hotel website that says up to 4 devices could be connected using one same pass code. Can you imagine the daily frustration I had to go through with the above! I could not really relax throughout my stay because every time we came back to the hotel, I had to worry about how to get my emails read. The saving grace for the hotel are Location, Location, Location. To be fair, the restaurant staff during breakfast, and the concierge (Andy was great in helping us with a couple of local tours) were also great. In future, for a real care-free stay, I would pick another similar class hotel that offers genuine and sincere free room internet for guests. I don't care about the IHG Rewards anymore because the membership that I have is obviously useless, as proven in the above incidents. There is really no difference in whether I had presented my membership or not at the time of check-in. April 11, 2013
Rated 4.0 out of 5.0 by Service was great rooms comfortable Good service clean and tidy. Staff friendly and helpful April 7, 2013
Rated 4.0 out of 5.0 by Good Hotel/Great Location Stayed here with the family over the Easter Break, Hotel service was great staff are friendly rooms are good and in a great location 2mins walk to Chinatown and Markets, will stay again. April 4, 2013
Rated 4.0 out of 5.0 by good room seize, excellent bed Very close to darling harbour and even walking distance (30 min) to Sydney Opera and the associated Botanic Garden (very relaxing location). This hotel is an excellent location for any sight-seeing tours of Sydney and its surounding (Blue Mountain, Bondi Beach and Hunter Valley). Breakfast is good and has quite a variety of food to offer. The breakfast room is rather small, and particular at week-ends it gets crowded, but there is an overflow location. General observation, I still don't understand why 4* Hotels, like this one, or even 5* Hotels do not include free WIFI access for every room. Actually here to the contrary, charging a fortune (22 AUD). Nontheless, this hotel is a recommendable location for a city or business trip. April 3, 2013
Rated 5.0 out of 5.0 by Stayed 19th March to 26th March Excellent and comfortable stay from 19th March to 26th March. When we arrived on 19th March, ahead of the check-in time, the room was already ready for us. When we realised the tap at the pantry in the room was not working and the baby cot was not set up, the staff came up to fix it within 10minutes of us reporting the problem. Special compliments to Esra, who helped to check us in, even volunteered to help us with our baby during breakfast hours. She is very warm, helpful and makes us feel totally at home. Also compliments to the staff at breakfast at Shipley's who will anticipate our needs and try their best to help us prepare the table with the baby high chair, straws etc even before we asked for them. Staff at the concierge are totally helpful with their advise on transport options to the airport and places to visit. Location of this hotel is wonderful too, within close proximity to the tram and monorail station. Room is very clean and no wierd smell at all. Only grouse is that the room is quite small for our family of four despite us choosing the family room. Will definitely choose this hotel again when we visit Sydney the next time. April 2, 2013
Rated 5.0 out of 5.0 by Concert goers dream ! Very friendly staff to check us in, perfect location as we were attending a concert across the road at the Entertainment Centre. Breakfast lovely & the quick checkout made life so easy. Wouldn't hesitate to book again. April 2, 2013
Rated 4.0 out of 5.0 by Strategically located hotel Located in Chinatown area so for Asians it will be great as it is close to home comfort food - noodles, dimsum, etc. Close to Market City where you can buy souvenir items and lots of other things. Walking distance to Darling Harbour (5 minute walk) and other parts of the city. The room is well maintained, basic but functional. The gym though small is fine for a regular workout. March 31, 2013
Rated 4.0 out of 5.0 by Fabulous location We chose this hotel for it's proximity to Central Station, Chinatown, Paddy's Markets and Darling Harbour. We were disappointed to find the downstairs cafe closed on a Saturday morning, particularly because we know they make a brilliant hot chocolate. The room, although clean and tidy was overpriced compared to other hotels we have stayed in Sydney for less cost. The bathroom was spotless and well presented. If we could get a deal, we would stay here again. But for the price there are other hotels of similar quality at a cheaper price. March 29, 2013
Rated 5.0 out of 5.0 by It was a good stay Overall it was a good stay and we really enjoyed it. Staff was friendly and helpful. Breakfast is standard for these sort of hotels and it was expected. March 29, 2013
Rated 5.0 out of 5.0 by Great experience Usually stay Crowne Plaza wherever possible world-wide but would have no hesitation in using Holiday Inn as have only used in America in the past. The standard of service by staff was brilliant. As a retired couple, one with limited mobility, the staff were most accomodating which enhanced our stay.Highly recommend this hotel. March 28, 2013
Rated 5.0 out of 5.0 by Top stay I stayed at the Holiday Inn 17 to 20 March. I haven't stayed there for a couple of years at least now. As a Priority Club member I do try Hotels in the group first. The Holiday Inn has come on in leaps and bounds since last I was there. The decor is lovely now, modern and fresh and the rooms revitalised and restful. The gym has been remodelled and has all that is needed to keep fit during your stay. The location of the Holiday Inn is quite central and convenient. March 25, 2013
Rated 4.0 out of 5.0 位置很好,床很舒服! 在唐人街旁边,离Darling Harbour也很近,走几分钟就可以穿过公园到港口逛咯,还有世界上最大的IMAX看欧。酒店很繁忙,大堂稍有点小,房间还算安静,床很软很舒服! March 24, 2013
Rated 5.0 out of 5.0 by Great hotel A great hotel always makes a holiday! Comfortable bed with choice of pillows to rest on and the location superb. The staff were always friendly and obliging - would stay again and recommend to all. March 23, 2013
Rated 5.0 out of 5.0 by Friendly staff Friendly helpful staff, great location, excellent for the Sydney Entertainment Centre. Clean well-appointed rooms. March 20, 2013
Rated 5.0 out of 5.0 by Joan J We took our married daughter and son in law for a 3 days treat. We really enjoyed out stay Lovely staff Nice room handy to everything. We have stayed there before. The only hiccup was our first meal at J.B.'s Cold when we got it .Very disappointing, but after a delightful meal at Shipley's we were really happy. Would stay there again, even though it is expensive. March 19, 2013
Rated 5.0 out of 5.0 by THE BEST HOLIDAY INN I HAVE EVER BEEN AT From the very convenient location, in the middle of Darling Harbour to the great Chinese food found in the surrounding area. One of the features I found very convenient inside the hotel, is the self service laundry room they have. The room we got, exquisite!!, Very comfortable with it's flat screen, refrigerator, etc. Every member, from the reception to the room cleaning staff, are very nice. Will recommend this property 100% March 14, 2013
Rated 1.0 out of 5.0 by Poor experience We chose the Valet parking option and returned home to find our car with many scratches. Hotel staff advised it was looked at but no footage was available to show it was hotel parking. As a priority privelege member I am very disappointed and will definately not stay at this hotel again and will be sharing my experience with family and friends. Valet parking cost us too much for the poor service that was returned March 14, 2013
Rated 5.0 out of 5.0 by Superb service! Yes the room was clean, quiet and comfortable, and yes the location is unbeatable, but these alone are not what make a hotel truly great. To me, the most important quality I look for when staying in a hotel is the standard of service provided by the hotel staff. It is here that Holiday Inn Darling Harbour shines. From the moment I checked in, I was struck by the genuine friendliness, efficiency and helpfulness of the reception staff. This was carried over to the room staff who invariably greeted me with a smile and friendly greeting. But it was the two young male concierges and the remarkable Duty Manager on duty on the morning of my check out (March 11th 2013) that has me reaching for superlatives. I am by nature anxious about missing homeward bound planes, and when the airport shuttle bus I was booked on was nearly 30 minutes late with no sign of an imminent arrival I was getting hysterical. Thank god for your staff! Your concierges could not have been more helpful, making numerous calls to the shuttle company and keeping me up-dated before consulting with the duty manager. This remarkable young woman snapped into action, managed to calm me down, called for a taxi to the airport and paid the cab fare! This is truly service of a standard I thought was lost forever. Both the concierges and especially the duty manager conveyed a genuine sense of concern at my predicament, I felt like they were really seeing me as a person, and could not have been more caring and helpful. I am deeply grateful to them, and would not consider staying any where else in future when in Sydney. This is a hotel with a heart! Am busy praising this hotel and its amazing staff to all my friends and family. Thank you from the bottom of my heart! March 12, 2013
Rated 4.0 out of 5.0 by Good services from front counter. Thank you Esra, you have provided an excellent service to your customers. regards Edmond March 12, 2013
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