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Rated 4.2 out of 5 by 610 reviewers.
Rated 4.0 out of 5.0 by Great Location Great location in China Town. Room was a bit small, very small windows with no views. Poor lightning. Comfy bed and pillow. No free wifi unless you are a IHG member. Poor customer service at front desk during non peak hours, only one person. During peak hours there are several staff. May 1, 2015
Rated 1.0 out of 5.0 by Poor experience for a Holiday Inn Arrived and had to park in a seperate carpark with limited details on how to get back to the hotel. As a Platimum Member I was automatically upgraded to a better room - room had no view other than the back of another building - very poor. The room was having repairs to its ceiling and walls and was far from the standard that you would expect. The Bar Staff did not seem interested at all in customer satisfaction. Room key did not work and went down to reception - only one person serving and she went into the office for a long time. Finally addressed my concern only to go back to the room and the key not work again. Went to a Maid for assistance and she told me she couldnt help and to go back to reception - I suggested that she should contact reception or maintenance - which she did finally Overall, I found the experience, particularly with the room and the staff service far below what I have come to expect with Holiday Inn - I won't be going back there again April 30, 2015
Rated 4.0 out of 5.0 by Great location for Darling Harbour This is a good value for money stay for easy access to Darling Harbour and the CBD. This has become the hotel of choice when we stay in Sydney ! April 29, 2015
Rated 3.0 out of 5.0 by Staff experiance The Lady with bandage on her neck at the reception desk had a very bad attitude, with a busload of tourists trying to check in, the condisending faces she was pulling at them and behind there backs while i was waiting to check in and out was not a very nice advertisement for your establishment. April 29, 2015
Rated 5.0 out of 5.0 by Great service The service at this hotel was excellent. The staff including a gentlemen Andrew that were extremely helpful. April 28, 2015
Rated 5.0 out of 5.0 by Great place to stay Had 4 very comfortable nights in this hotel, the position is first class, near to China Town, very close to beautiful Darling Harbour. Even though we had the worst weather in a decade, the hotel was spotless, clean dry floors in the foyer, a credit to the staff. April 28, 2015
Rated 3.0 out of 5.0 by Convenient Location, Terrible Bedding and Room Service The location is really good, but the room bedding and service is just average. April 26, 2015
Rated 3.0 out of 5.0 by Internet Speed Internet connection speed is too slow.and does not allow to work during the stay at the hotel April 25, 2015
  • 2015-05-04T11:11:15.387-05:00
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