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Rated 4.2 out of 5 by 692 reviewers.
Rated 4.0 out of 5.0 by Just what I needed I was after a centrally located hotel for one evening as I was passing through for business. This place was clean, had excellent staff and was comfortable. I didn't use any of the services, just a room for the night. I'd certainly come back. August 27, 2015
Rated 4.0 out of 5.0 by Had good experience Nice location, good staff and caring people. Loved the break fast and promptness of the staff. Location was perfact to visit Darling Harbour and Gearge street. Next to China Town for good sizzling and cheap food. August 24, 2015
Rated 5.0 out of 5.0 by Great experience Stayed five nights. The room was very clean and comfortable and the friendly front desk and concierge personnel were exceptional. On one morning there was a line-up for the expansive breakfast buffet and that did move fairly quickly. August 24, 2015
Rated 4.0 out of 5.0 by Customer Services needed to be improved Improvement areas : 1. Some front desk staff need to be more patient when communicating with Asian customers. I experienced a bad experience in communication with front desk staff. She did not apology when mis-understanding and no smiles and courtesy in the whole services process. 2. In my first stay (ie. first two nites), I found there was no staff to help customers to get in the restaurant to get seats. Most are needed to wait until sby came back. August 23, 2015
Rated 5.0 out of 5.0 by Overall experience. We have been staying at Darling Harbour for some years. On this occasion there was a noticeable improvement on the overall standard. The staff recognised us as regular guests and were very welcoming and helpful. The refurbishment of the dinning was a pleasant surprise. August 22, 2015
Rated 5.0 out of 5.0 by Comfortable bed and very pleaseant room Had a 2 day stopover on our way back from Singapore, Hotel was lovely, clean and very central to everything we wanted to see and do. All the staff we meet were very friendly and helpful. We both really enjoyed our break and will be back. August 22, 2015
Rated 4.0 out of 5.0 by excellent family hotel highly recommended for families , great location , attentive staff and well priced. August 21, 2015
Rated 5.0 out of 5.0 by Great hotel in a good position My teenage daughter and I stayed here for two nights as we had medical appointments. I had stayed here before with one of my younger daughters so knew it was a good hotel to stay at. The hotel is in a good spot in Sydney as it only takes about 10 minutes to walk from Central Station after flying in to the airport; the light rail is also approximately 1-2 minutes walk from the hotel so using public transport is a breeze when staying here [now that Sydney has the "Öpal" card for paying for Trains, Buses, Light Rail and Ferries getting around Sydney has become easier]. Check-in at the hotel was quick and easy even though they were extremely busy. We were able to leave our luggage with the concierge as we arrived at the hotel early. I paid our bill the evening before our departure so that in the morning we could just drop our door card in the express check out box and go. Our room was very quiet and comfortable and clean. The reason that I gave the room a score of 4/5 is because there were stairs just inside the door of the room and getting the suitcases down and up was a nuisance and the room was on the small size so not a lot of room for the suitcases [room number 126]. Breakfast was good and well organized and the staff efficient and friendly. We felt that the menu at the restaurant was limited so only ate there the first night. All the staff were friendly and I would definitely stay here again. August 18, 2015
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