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Rated 4.3 out of 5 by 686 reviewers.
Rated 4.0 out of 5.0 by Room condition The room needs minor repairs and could really use more hooks in the bathroom. November 13, 2014
Rated 5.0 out of 5.0 by Great location Superb location, close to everything we wanted to do. Staff was very helpful. Pleasant stay. November 13, 2014
Rated 5.0 out of 5.0 by Great location close to all facilities Having recently stayed with my young grandson, I can thoroughly recommend hotel facilities, particularly the pool and spa area. The overall view from this area is spectacular - day or night! Room size was quite adequate and very clean. Staff very friendly and willing to assist. Room service was very prompt - basic menu but well cooked and presented, of ample proportions. Comments from my grandson - "Sydney and this hotel is the BEST!" This was my third stay - already planning to return! November 12, 2014
Rated 5.0 out of 5.0 by great location great location. room was looking a tired and in need of refurbishment,furniture scratched and marked,small amount of mould ubove shower.but overall a comfortable stay.being a platinum member would have been nice to have been offered a room upgrade. November 12, 2014
Rated 5.0 out of 5.0 by lovely hotel, amazing view and proximity to harbour We had a weekend in the city to attend the Wharf Theatre and the November activities in The Rocks. This hotel was in the most amazing spot to go to all these events. We could walk everywhere. The view of the harbour is amazing. We love this hotel, have been before and will definitely go again !! November 11, 2014
Rated 4.0 out of 5.0 by GREAT POSITION I have stayed at this hotel many times and the staff are always amazing. They are what keep me coming back to stay at this hotel. The hotel is currently being slowly upgraded. The bathroom in our room was very old and outdated and needed a complete renovation. The rest of the room was fine. One small thing was the vent above the bathroom door the filter needed cleaning badly. Overall a great place to stay with great staff. Close to Opera House, Rocks November 11, 2014
Rated 5.0 out of 5.0 by Just a little attention needed Fantastic location in the Rocks area of Sydney. The staff are excellent and we had a great stay. One small gripe though, we had room 722 at the back and the hotel only had secondary double glazing so sound proofing wasn't great! However the main annoyance was that the outer sash window rattled whenever there was any wind. The windows badly need replacing but of course that means serious money so I'm sure in time things will be better. November 7, 2014
Rated 4.0 out of 5.0 by Our Sydney Getawy The hotel is in a great location. We didn't like there being no restaurant for evening meal at the hotel. Also we felt that the furniture in our room was very tired and shabby. All other ratings we have given still stands. November 6, 2014
Rated 5.0 out of 5.0 by WEEKEND IN THE CITY Fantastic hotel, great location, friendly staff, clean and good sized rooms. November 4, 2014
Rated 4.0 out of 5.0 by great location Great location and great service and attention to detail by staff. Room sizes are generous and the beds make for a restful night after a busy day in the city. Loved being able to walk to everywhere I needed to be. November 4, 2014
Rated 4.0 out of 5.0 by Great Location Our room was on the 8th floor which suited us as on the whole it was quiet. Though there was sometimes noise when the rooftop pool was being cleaned. On the whole we didn't let this bother us. The room was quite spacious but tired in decor. It also seemed dark with little natural light. We couldn't open the (grimy mildew coated) windows so my wife suffered a headache each morning. Appreciated the pillow choice. Bathroom was adequate with generous supply of toiletries. Did not like over bath shower due to knee problems. Work top around sink was grubby. My wife used a wet wipe to clean surface - evidence of dirt was clear to see so she did a more thorough clean up. The beds were very comfortable. Very mean supply of tea/coffee/milk and min get with one biscuit between two! Some days none at all. Could see part of Harbour Bridge from our room through murky windows but would have preferred harbour view as on our previous visit to Sydney. Rooftop view was amazing. Felt on top of the world up there Breakfast each morning very good and staff helpful in replenishing supplies. Only one disappointment when I ordered pancakes, which were advertised as available freshly prepared. Two dry cold pancakes were eventually brought to me. They were certainly not freshly prepared. Breakfast area was very busy at times and therefore , due to it's restricted size, felt very cramped. Late check out was very useful especially as we were about to fly long haul to UK. Hotel is in a great location in The Rocks area with restaurants nearby. Short walk to Circular Quay, Opera House, Botanic Gardens. We walked a lot, Hyde Park, Darling Harbour, The Strand shopping arcade to name a few places of interest but such interesting sights we didn't tire. Not far from and to station for access to airport though it seemed a long way with heavy suitcases! We have a big celebration in a couple of years time. Would love to bring the family. Maybe Hotel will be tidied up by then. As IHG members we enjoyed free internet access. No trouble getting online. November 3, 2014
Rated 1.0 out of 5.0 by Old Hotel in need of a face lift When you walk into the the Holiday Inn Old Sydney the foyer gives a feeling of a nice hotel. The staff at the front desk provide a friendly service, however it is very relaxed and at times seemed disorganised and chaotic. When I went to my room it could only be described as basic. The bathroom had black marks around the grouting in the bath and although it looked like it had been cleaned it was very old and years of generaly marking showed. I had the club sandwich for room service and I not recommend it. The take away room service could be a cute touch if it did not seem like a way for the hotel to save costs. The following night I had a burger that was edable and much preffered to the previous nights meal. Upon checking out the staff could not process any credit cards. It took approximatley 25 mins to check out, without any recepit and a copy of my credit card number being taken. The staff were clearly flustered and had no processes to cope with the situation. Overal for the price this hotel needs to work on customer service and improving the quality of the rooms as it does not meet the standard and value of other hotels in the area. November 2, 2014
Rated 5.0 out of 5.0 by Great location and very comfy hotel The hotel is in a great location and we have stayed here five times. Each time we have had a great view. Our room had two double beds but still plenty of room to move around. Bathroom amenities were normal Hol Inn standard. Shower head was not the best and water was a bit all over the place. Restaurant was not open of a night time but lobby bar provided a good choice of meals and has a happy hour for cheap drinks. We will be back. November 2, 2014
Rated 5.0 out of 5.0 by My 5 days stay This is my 2nd. stay in 3 years, and the high standard has been maintained. All the staff were very friendly and inviting. I believe it is good value for money i.e. stay 5 nights pay only 4 nights. A very good buffet breakfast . This hotel is in a great location within easy access of shops& food outlets, and of course the harbor trips & tours. Any future holiday's would put this hotel high on my choices J.L. October 30, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel experience The hotel is situated in a great location close to The Rocks and the City. October 29, 2014
Rated 5.0 out of 5.0 by Great central location, friendly staff. As a first time visitor to Sydney I loved staying right in the heart of the central tourist district, everything is within walking distance of the hotel and the hotel itself is a nice refuge from the busy streets when it's time to rest. October 28, 2014
Rated 5.0 out of 5.0 by great location Had a great stay, great location only issue noise from out side a bit loud but the rest was brilliant. October 28, 2014
Rated 5.0 out of 5.0 by Very efficient service Even though we only stayed barely 24 hours that time was spent very well. The atmosphere is peaceful and being so close to so many restaurants and amenities was just wonderful. This was our third stay and we will stay again. What an amazing sight to look out the window and see a huge cruiser docked, towering over the buildings opposite. A bonus!! October 27, 2014
Rated 4.0 out of 5.0 by Room in the Rocks Love the old worldly charm of the Rocks in Sydney, where Restaurants and Public Transportation are within a short walking distance, not to mention Sydney Harbour Bridge and the Opera House (especially important when travelling with an elderly Mum of 77 years of age). The Holiday Inn Old Sydney is well located and well priced for the this area. The view from the pool deck/roof top is great. Room/beds were very comfortable, bathroom a bit old, but clean, mirror could be better lit to apply make-up. October 27, 2014
Rated 5.0 out of 5.0 by All round Excellence - Will return. With not knowing Sydney at all, we were impressed with the location and the closeness to the major attractions, ferries etc. If we return to Sydney would def rebook - 10 out 10.. October 27, 2014
Rated 5.0 out of 5.0 by Great location and great service Great location and comfortable room / suite for our family of three. Staff were very helpful throughout our stay and were fantastic helping out when my son fell ill and we had to visit the Children's hospital. All turned out well. Would be happy to return any time and will do so in future. October 25, 2014
Rated 5.0 out of 5.0 by Great front of house staff and service Staff were friendly - front of house and also the room attendants whom I passed daily in the corridors. October 22, 2014
Rated 5.0 out of 5.0 by visit before seeing family very comfortable spotless hotel, great breakfast and exceptional staff, fab location and views from rooftop pool area, would certainly stay again October 21, 2014
Rated 5.0 out of 5.0 by Beyond expectations This was our first trip to Australia, so unsure what to expect from the country and accommodation. Arriving at the hotel around 8am on a Monday morning following a long flight from England, we were delighted to be met by very helpful and smiling receptionists, nothing was a problem. The location of the hotel was excellent, right in the heart of The Rocks, not far from the Opera House, Botanic Gardens and main shopping area. Would thoroughly recommend this hotel. October 21, 2014
Rated 5.0 out of 5.0 by Close to ship Could not have picked better for a quick access to our cruise ship. October 20, 2014
Rated 5.0 out of 5.0 by Beautiful place to stay Comfortable rooms, clean and tidy, lovely food. Staff were wonderful. Would high recommend. October 20, 2014
Rated 5.0 out of 5.0 by Greg Though the room wasn't the cleanest it should be we both enjoyed the stayed greatly October 20, 2014
Rated 5.0 out of 5.0 by Great Location Wonderful central location in Sydney. Nice clean room, and facility, good value. Can walk from cruise ships. Near Sydney bridge and ferries. October 18, 2014
Rated 4.0 out of 5.0 by Good value CBD property Stayed a few nights at HI Old Sydney while in Sydney for business and found the staff to be very friendly and the property in an excellent location. Awesome rooftop pool with views of Sydney Harbour, the Opera House and harbour bridge. Would stay again. Minor quibbles: my room felt a little tired and there were stains on the carpet and the property is probably due a minor refresh; the daily newspaper wasn't sent to my room. So, small details need to be addressed. October 18, 2014
Rated 5.0 out of 5.0 by Brilliant hotel all round A very welcoming ambience friendly helpful staff who take an interest in their guests even though they have a lot. They make you feel like your stay matters and treat you like an individual. The room I had was spacious and clean and the bed very comfortable. I had a great view of Sydney harbour bridge from my bedroom window. Room service was prompt and the food hot and tasty. Overall a lovely hotel in a good location right near Sydney harbour and Circular Quay. October 17, 2014
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