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Rated 4.3 out of 5 by 606 reviewers.
Rated 4.0 out of 5.0 by Great place to relax for 3 nights after 24 hour flight We were not given the type of room we had asked for and paid for back in October but on speaking to the head receptionist she quickly changed it to a front 2 bedded room on the 4th floor with a view of the Bridge so we were well satisfied. A kind young receptionist later fixed up my I pad which I had no idea how to do. Breakfast was good. Easy walk to the harbour Sarah - UK visitor January 14, 2014
Rated 5.0 out of 5.0 by Great service It is a GREAT place to stay. When ever you wanted to speak to the staff they were so helpful and went out of their way to fix it. EXCELLENT KEEP UP THE GOOD WORK January 14, 2014
Rated 5.0 out of 5.0 by Excellent Location My family and I stayed there on Dec 30/31, and would have liked to have stayed on past the New Year to see the fireworks but the hotel was already fully booked out for New Year's Eve. In any case, we really enjoyed the location and ambience being right in the heart of The Rock, within a short stroll to the Harbour Bridge, Circular Quay and the Opera House. The view of the cityscape from the rooftop pool was spectacular, except when a cruise ship was docked in between the hotel and the Opera House for most of the day that I arrived. The room I got was spacious and comfortable, and the staff were friendly and helpful. While a little pricey for this stay, given it was the day before the NYE fireworks and for it's excellent location, I think it was worth while. January 13, 2014
Rated 5.0 out of 5.0 by Perfect for New Year fireworks A great place to see the New Years fireworks from - the hotel rooftop vantage point was kept exclusively for the use of guests staying 3 nights or more and was managed very professionally. A really nice touch was the New Year gift bag of a bottle of bubbly and chocolates. The hotel's location in the Rocks is perfect for sightseeing too. Although the interior is a little tired and painted in a strange depressing colour, the bright and cheerful staff make up for it. The breakfasts were amazing and there was plenty of food and variety to keep even the hungriest teenage boy satisfied. Housekeeping staff were very helpful and never tired of the requests for extra linen and towels, everything being delivered promptly. It was good to have a fridge and tea and coffee making facilities. We would definitely stay again when in Sydney. A good tip is to become a Holiday Inn Rewards member and then the wi-fi is free (we only found out on the last day after paying for 3 days!) January 13, 2014
Rated 5.0 out of 5.0 by Convient and awesome location Easy access to the Harbour Bridge and Opera house, perfect location for going on a cruise ship about a 2 minute walk. Swimming pool on roof with an amazing view of the harbour, eating area also on the roof room service will take your orders to the roof, which you can order from the roof. Staff were very helpful and willing to give advice and additional assistance without any fuss. The surrounding choice of restaurants was excellent ranging from Sushi, Subway to formal dinning, and all within a five minute walk of the hotel. January 13, 2014
Rated 3.0 out of 5.0 by Good location and service The hotel can rest on the fact that it is superbly sited. The room was fine, the air-conditioning noisy. January 12, 2014
Rated 4.0 out of 5.0 by Great breakfast and lovely bed Holiday Inn in The Rocks is a great location with everything on your doorstep. If you want to go further afield in the city there is a taxi rank right outside the hotel. It is a pity there is not evening restaurant but you can get room service and the bar area can provide a meal. The bar area is rather small and the staff not as bright and cheerful or as smartly attired as the staff on the reception. However overall this hotel is great value for money and I would stay there again. January 11, 2014
Rated 5.0 out of 5.0 by Lovely stay We stayed five nights and really enjoyed the experience. The hotel is in a very nice area,, with easy access to downtown on the free 555 bus. The staff were all extremely helpful and obliging. We would strongly recommend the hotel. January 11, 2014
Rated 4.0 out of 5.0 by excellent helpful staff as usual, staff were excellent and always willing to assist. Building is getting a bit tired (e.g., aircon control held on wall with sticky tape and tap fittings in bath/shower obviously previously repaired), furniture in foyer is showing sign of having been well used. Close to local pubs and inexpensive restaurants. Good place to stay if you want to explore Circular Quay, Darling Harbour and the city. Ferries put you close to famous beaches. Short stay? leave the car at home…transport in Sydney very accessible January 7, 2014
Rated 5.0 out of 5.0 by Tick it off the bucket list One of the best seats in the house to watch the New Year's Eve fireworks. Great staff, thanks to Penny and Willow. On the rooftop bar, cheers to the lady from Housekeeping (forgot your name), Glen and Jody. Well done! January 6, 2014
Rated 1.0 out of 5.0 by Very Poor Customer Services We choose to stay at this property as it was our last night in Sydney and we had seen the rooftop pool featured as a great experience. We were very disappointed by the size and overall lack of luster to the rooftop. It consists of a pool barely 3 feet deep and a handful of plastic deck chairs. The hot tub wasn't hot and the view was obstructed by other buildings located between the hotel and the harbor. Clearly the photos advertising it were done up or taken several years ago with a very wide lens. What turned an ok stay into a negative experience was the poor customer service we experienced from the staff. There were little things like a plate and bowl from room service left setting in the middle of the hallway for the entire length of our stay from check-in to check-out. But the biggest thing is that we had been traveling for 3 weeks and had requested a late checkout of 1 extra hour (from 11am-12pm) to make sure we were fully packed and ready for our departure. We were told no, that this was only for reward members. I have traveled professionally for work since 2005 and have membership with every hotel group. I had provided this information at check in, but the woman could not find it. She proceeded to waste 30 minutes of time searching through everyone who had my last name instead of letting me provide me details. When she could not find it she simply created a new, duplicate account for me to simply have a number to put into the system to justify 1 extra hour of time. Overall I would not recommend the property given the customer experience I have received from the last two Holiday Inns that I have stayed at. It is clear that the brand is in decline and truly an economy experience vs. one focusing on the guest. January 6, 2014
Rated 4.0 out of 5.0 by Nice location. + Nice location and quite good facilities. - None helps with luggage. No indications where the parking is. January 6, 2014
Rated 4.0 out of 5.0 by Great service from frontdesk The whole stay was very good and the staff was very friendly and helpfull. I had some issues with my IHG membership credentials and Catherina from the frontdesk solved all issues while I was waiting. Great service! January 4, 2014
Rated 3.0 out of 5.0 by Great location and rooms, service sub standard As a platinum member, I didn't seem to get the same privileges I receive at other IHG hotels. Service was very impersonal and I felt treated like a number. Having said that I have stayed here a few times now and the rooms are great, the location first rate to access all Sydney has to offer and facilities at the hotel meet most needs. Would recommend it highly, just need to get the staff to smile a bit more and have fun like they do at other Holiday Inns. January 1, 2014
Rated 5.0 out of 5.0 by Great service Perfect place to stay , especially when you have to go on a cruise. You get to see the ship from the roof top when embarking. .only have to walk across the get on the ship. Overall excellent place to stay. Great views from top . December 21, 2013
Rated 5.0 out of 5.0 by great location and parking a plus this is a excellent location for a Sydney stay. rooms have fresh air and comfy beds the rooftop area has great views. valet parking available friendly helpful staff overall great value for money December 20, 2013
Rated 4.0 out of 5.0 by Great location and service This hotel is in a great location in the Rocks area of Sydney, extremely close to Circular Quay and very close to Sydney CBD. x The room was clean and very spacious although a little dated. The bed was large, clean and comfortable.The bathroom had been renovated. Staff were helpful and pleasant and checking in and out was very efficient. I would recommend this hotel due its location and the attention offered by staff and if it was important to you that the room was very modern. December 20, 2013
Rated 4.0 out of 5.0 by Great Location We stayed for one night with 2 adults and 2 children. It was easy access to the cruise terminal. The highlight for the kids was the roof top pool with magnificent views. This is the main attraction of the hotel. The rooms are clean and standard like any hotel. It was great to be able to walk out the door and be centrally located within the rocks. The buffet breakfast is really nice and overall we would stay there again. December 19, 2013
Rated 5.0 out of 5.0 by Loved It ! Location, Staff. Minutes from everything. Jonathon was Fantastic Just Perfect December 18, 2013
Rated 5.0 out of 5.0 by Great night! We booked a pre-cruise night at this hotel before boarding the Volendam. We found the room and its facilities very agreeable with a comfortable queen bed and clean, spacious surroundings. The service and staff were excellent and we loved the roof top terrace complete with swimming pool and stunning views of the Bridge and the Opera House. The hotel was situated in a very central position just one street away from the Central Quay cruise terminal amidst the vibrancy of the city. Finally we were delighted that Holiday Inn stood by their Best Price Guarantee. December 15, 2013
Rated 4.0 out of 5.0 by Exciting Location Great location for some christmas shopping and to experience the fun of the city. Who could want for more, location, location, location with good bed and room! December 12, 2013
Rated 5.0 out of 5.0 by Perfect location If you are looking for a great hotel in a great location this is it! The ROCKS surround the hotel , its less than a stones throw to everything ! Great pub right next door. Sunday market right outside the breakfast room. Walking distance to everything that is GREAT about Sydney - Bridge -Opera House-Rocks ect. December 10, 2013
Rated 4.0 out of 5.0 by Spacious room,great location, friendly and helpful staff I thought the room was very functional and comfortable but not what I would have called luxurious. It was fairly plain, but quite adequate. The location was great, breakfast was fine and I would definitely stay there again. December 10, 2013
Rated 5.0 out of 5.0 by Regulars Had another great stay. Thank you to the staff for making sure we had our usual room. It is just like coming home. The location is fabulous, so close to all transport including ferries. We recommend this hotel December 9, 2013
Rated 5.0 out of 5.0 by Perfect place to stay Great location,fabulous breakfast,attentive staff,and a very light hotel.We had a great stay and the Circular Quay was so accessible for trains and ferries. The view from the roof was breathtaking. If we come to Sydney again we will definitely try to afford to stay here again. The room we had faced the Bridge ,brilliant for a first time in Sydney. It was a very spacious room,with heaps of natural light coming in. At night with the curtains closed we had no light , very restful. Thank you Holiday Inn. December 8, 2013
Rated 5.0 out of 5.0 by Location, location, location fantastic location, beautiful view of the harbor & bridge, excellent breakfast, very clean room and comfortable bed. December 8, 2013
Rated 4.0 out of 5.0 by Great location All was excellent, except we were kept awake with showers running and tv in next room. Also cleaners slamming doors repeatedly next door at 7am. Had to ask them to stop. Reception staff were lovely and location was perfect. December 8, 2013
Rated 5.0 out of 5.0 by Location, location, location ... couldn't have picked any better! Stayed at the hotel as a family of 4 with 2 children, we were all absolutely thrilled with the location of this hotel. In my opinion it has the best views in Sydney from the roof top pool and terrace. The hotel offers a lovely buffet breakfast and pleasant lounge area for an evening drink. Rooms are simple but adequate. Overall I was so pleased to have chosen the Holiday Inn as our hotel in Sydney. I would recommend it for all travellers and would definitely return. December 6, 2013
Rated 4.0 out of 5.0 by Good value for the location Location in the Rocks, walking distance from bridge and Circular Quay is excellent. Cheaper than most other hotels in area. Quite adequate for rooms, service etc. Smallest swimming pool I've ever seen! December 6, 2013
Rated 5.0 out of 5.0 by Great Service Great location and fantastic very helpful staff. Room was very comfortable with a fantastic view. December 5, 2013
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