Rated 4.3 out of 5 by 560
Rated 5.0 out of 5.0 by cooksta often stay
We have stayed at Holiday Inn at The Rocks many times. Always have a comfortable stay with the convenience of being near Circular Quay, Rocks Market, and a nice walk to the Opera House to see a show.
You have to go to the roof.The view from the rooftop pool is hard to beat even for a local.
We have a favourite place to eat up the street and breakfast at the hotel is fantastic.
I would expect to be back soon.
July 23, 2014
Rated 3.0 out of 5.0 by killarneyken Box of Chocolates
We use the Old Sydney whenever we stay in Sydney - because it's convenient. We are there 2-3 times every 2 months. Lately the service at the front desk has been frustrating - friendly but incompetent, and on one occasion recently argumentative. I actually had a front desk clerk call after me to have the last word and I had walked some yards away from the reception .
It's all well and good to be greeted as an Elite Platinum member and all that - but that's where it ends. There is no valet parking as such. Getting into the hotel from George St is a nightmare - never anybody at the front of the hotel to take the car, help with bags or get the taxis out of your way at the door step ! Nowhere to offload your gear.
Two visits ago I had a debate - no argument - with the desk clerk
about what constitutes a Harbour view room. Circular Quay is NOT Sydney Harbour - and certainly no harbour view when there is a massive cruise liner in the window from the 4th floor.
On last weekends visit we were checked in at first under another persons name with a very similar spelling. We were told there was no valet parking available and we would have to park elsewhere - we had to find that parking - and that we had booked and paid for 2 nights (actually buy one get one free - huh ?) - when we had booked one night. Fortunately, I had my reservation with me and we sorted out the problem and were offered parking after all - the desk clerk pulled up the wrong booking. This after waiting on a Saturday afternoon queue - no line for regular corporate customers. The package that we took included wine and chocloates on arrival - we didnt ask for that, it was just part of the package left - but they arrived well after we had booked in, gone for a walk, got a coffee, and returned to the room.
To add insult to injury they charged us $45 for the parking when our IHG reservation clearly says $39 - only $6 but where's the attention to detail ?
It's still a very convenient location and a reasonable hotel, but there's a difference between a genuine interest in your guests, and just speaking platitudes from a corporate script that lacks warmth and sincereity - and not everyone wants their surname being announced to all and sundry in the check-in queue behind you.
Old Sydney Holiday Inn is like Forrest Gump's box of chocolates lately - you never know what you will get from the front desk. Rest of the hotel is fine, Breakfast buffet is comprehensive, good quality, fresh and something for everybody. The location in Sydney is as good as it gets.
One more thing - when we had the debacle at the check-in, the clerk told me that we had booked the "buy one, get one free offer". Having been an IHG member for many years I have never seen nor been offered a buy one, get one free offer. As for upgrades for Platinum Elite - you get what you book.
July 23, 2014
Rated 5.0 out of 5.0 by NJ globe trotter Great stay in old Sydney
After an 8 hour flight delay, my family of four finally began our Australia vacation in Sydney at this property. Grant, the manager at the front desk, handled a room mix-up that was partially my fault beautifully. The location was wonderful, with great views of the iconic Sydney Bridge and Opera House, a Saturday market right outside the door, and good restaurants nearby. My daughters now want a juice machine; you could make your own juice at the breakfast buffet. I highly recommend this hotel, mostly because of the location in Sydney and the staff that bent over backwards to make our stay comfortable. Thank you again, Grant.
July 22, 2014