Rated 4.3 out of 5 by 150
Rated 5.0 out of 5.0 by Andiemcd3 Perfect pillows
The pillows ranged in firmness and allowed you to choose what you preferred. The hotel was a great value and they have really made some attractive enhancements for appearance.
The desk staff was helpful, knowledgeable and OA pleasure to deal with. Downside was that the pool was closed during our stay.
Would definitely recommend this hotel!
October 23, 2014
Rated 1.0 out of 5.0 by Unhappy guests x2 Will not use this hotel again.
Check out billing was wrong I had to have it redone by front desk.
Please see previous comments made earlier in the survey.
No sleep due to guest services staff.
Curtain do not close the sun came up the room was
bright on the 7th floor!!!
October 23, 2014
Rated 2.0 out of 5.0 by Unhappy and Disappointed Unhappy and disappointed
Had booked 2 rooms with early check in. 1 room ready around 12:00. 2nd room was told they were cleaning it and it would be ready shortly..not ready..told staff going to lunch..again told it would be ready when I returned..around 2:30..still not ready..finally they called housekeeping they hadn't started it.Not ready until around 3:30..told we had adjoining rooms..rooms were side by side not adjoining rooms..Rooms were clean and comfortable. Had breakfast next day 1 person got buffet...cold eggs, cold bacon, and cold sausage..after a while they finally put out hot food. The cost & quality of the buffet was not worth what I paid, which was double the cost of what we ordered off the breakfast menu. The 4 breakfasts that were ordered off of the breakfast menu..2 were incorrect..sent back..1 was corrected the other was sent back a 2nd time..finally right..when paying for breakfast..waitress said didn't give her enough money..told her we did..another waitress found the money on the floor. Our waitress had dropped it. I would NOT recommend staying at this hotel..
October 21, 2014
Rated 4.0 out of 5.0 by Malika A Great service, awful bed
The staff at this hotel was great. But there was no coffee, tea or water in lobby as most hotels have. They wanted 10..00 per day for a refrigerator and 5.00 per day for a microwave. This was totally nickle and dimeing guest. After I complained they comped the items. The only negative thing about the room was the bed. The matress need to be changed , it was way to soft. My husband's side was firm but mine was soft. Also, the pool was down but we were given breakfast tickets to compensate. The bacon and sausage were litterally inedible. The corned beef hash was homemade and great. The staff was also great.
October 17, 2014
Rated 4.0 out of 5.0 by noRt_on33 Great option for this area
clean rooms, great fitness facility, bar/lounge and breakfast on site
October 17, 2014
Rated 5.0 out of 5.0 by JimDel Hotel accomodations
Excellent hotel, friendly staff and excellent restaurant and food offered.
perfect location for business in Taunton area.
October 16, 2014
Rated 5.0 out of 5.0 by JRAMum Excellent service
The hotel staff were very friendly and helpful, the room was quiet,spacious and clean, the bed was comfortable.
October 13, 2014
Rated 4.0 out of 5.0 Great Place to Relax
Had a wonderful stay, very relaxing.
Staff was wonderful.
Unfortunately the pool was being serviced, so was unable to use it.
Fitness center was unbelievable. Largest I've seen in a hotel.
Rooms were clean.
October 9, 2014