Rated 4.4 out of 5 by 255
Rated 5.0 out of 5.0 by Happy Customer15 Room service
Room service is my favorite part of staying at this hotel. I travel here frequently for work and always look forward to ordering the New York Sirloin. It's the best I have ever had.
June 29, 2015
Rated 3.0 out of 5.0 by 01171958Hug Good but had "hearburn" with the tax exemption
Overall my stay at the Holiday Inn at Taunton was fine with one MAJOR exception. I had issues with the tax exempt form. I am a government employee and came on government time. I spent (and wasted) a lot of frustrating time dealing with the tax exempt I was entitled to. The first two staff members did not know how to handle it. One spent 15 minutes calling the MA Tax office. All she could come up with was I needed a MA tax exempt form. Later, I brought the closest thing to a MA tax exempt form and googled the internet to find another form (which there was not). When I gave the form to the attendant, I was told I had to "prove" I was here on government assignment. I have travelled many times before and NEVER had issues when I presented the manager with my official CAC card. As part of our training, we are trained only to use the CAC card for official business. I was told I was going to be charged with the tax and I could change it later. I had to check out early and probably would miss the main manager. As it turned out, Rob, the main manager was there on Thursday morning when I checked out. He could not have been nicer, tax exempt form honored. So why did the remainder of the staff not know about this causing me to waste the better part of an hour? What if the main manager was not in during the checkout? It might be a small charge but it still was a hassle that should not have happened. The Taunton National Weather office is literally down the street and they told me many folks stay at the Holiday Inn. So why can't ALL the staff know about the tax exempt? ALL trained desk clerks should know about this rule so there is no hassle in the future. Sorry, but that left a bad taste in my mouth. Otherwise, your hotel is fine.
June 27, 2015
Rated 5.0 out of 5.0 by Tasman68 Nice and clean
One of the nicer Holiday Inns I have stayed at. Wish all holiday inns were like this one.
June 24, 2015
Rated 5.0 out of 5.0 by jcmi2000 Great People
Very friendly people who took the stress out of my meeting.
June 22, 2015
Rated 4.0 out of 5.0 by skot1964 Very nice hotel
Excellent stay. Nice hotel, services abound. Full service gym with great pool, sauna, steam, in locker rooms. Comfortable beds, nice rooms. Excellent breakfast restaurant and staff. A little pricy, but if you utilize the services provided, it's worth the price.
June 19, 2015
Rated 4.0 out of 5.0 by Kgeezy Nice hotel
We stayed here while attending a concert in nearby Mansfield. It was a quick easy drive between the hotel and the Xfinity Center. We stayed in a suite on the 7th floor. The room was very spacious and clean. The bed was comfy and the room was quiet. There were only 2 drawbacks that kept this from a 5. One was that you could not close the cutains to block out the sunlight. The second is that after having breakfast at Ivy's cafe we wanted to go back up to our room to freshen up before we hit the road and the maid service was already in our room cleaning it. This was before 10AM and before we had even checked out. On a side note the breakfast at Ivy's was good and the staff were very friendly and personable.
June 18, 2015
Rated 4.0 out of 5.0 by Shazza321 Hotel Guests Can Use Full-Scale Gym for Free!
The staff was very helpful and the room was very clean and comfortable. It was on par with other Holiday Inns that I've stayed at.
What makes this hotel stand out is the full scale gym that hotel guests can use for FREE! Check out their site here. http://www.theinnfitness.com/index.html I couldn't believe my eyes when I walked in as it was like walking into one of those chain gyms with dozens of machines to choose from in the cardio area and a full scale weight room. The locker room was awesome too with many showers, private changing areas, sauna, steam room, and tanning room! There was also a scale, but I didn't use that... ;o) Off of the locker room was a full sized pool with lanes set up and large hot tub. There are also a large number of fitness classes too. To top it all off, the gym provides 2 hours in the a.m. and 2 hours in the p.m. of DAYCARE! For just $1 an hour you can work out while someone plays with your kids. The manager of the gym was very friendly and helpful. Even though you have to pay for your own breakfast at this hotel (very reasonable prices) the access to the gym and daycare are well worth it!
June 16, 2015
Rated 5.0 out of 5.0 by Bigaooog Great Service
Everyone on the staff was attentive and accommodating. From the front desk to cleaning staff.
June 15, 2015