Rated 4.5 out of 5 by 127
Rated 5.0 out of 5.0 by Pezza63 Relaxing birthday!
From the moment we arrived to the moment we left we received excellent service. We used all the facilities and could not fault them. The reception staff were very helpful and provided a very warm welcome. We had dinner in the restaurant and the service was excellent and the food was delicious! The bar staff were very attentative. The room was clean and comfortable and we would definately return for another stay!
February 22, 2014
Rated 3.0 out of 5.0 by BBCB2 Good but could be better
As a seasoned Holiday Inn guest, I can make some direct comparisons with others, so I hope this helps
The stay was for two nights and directly after staying at the Holiday Inn Cardiff. I must say that the stay at Taunton was OK but marred by minor things - for example:
Only one member of staff available on check in - took 15 minutes to be served with no apology, then another member of staff arrived just too late
Being a bit pedantic with the free drink as a Gold Elite member - very limited choice and never happened before - I usually get a choice of any drink
Breakfast on Sunday was a disaster - waited ages for poached eggs and nearly nothing available at the hot food bar for 10 minutes
Staff appeared to be inexperienced and whilst I can accept that people have to learn, there were a high number that appeared to be not knowing what they were doing
To conclude, these were minor niggles but as I use Holiday Inn quite often, this is unusual
February 20, 2014
Rated 3.0 out of 5.0 by Wookiee73 Gold Elite - What's the point?
No problem with the room but might as well not have been a Gold Elite member at check-in. The staff wouldn't even volunteer an internet access code. Brand loyalty doesn't seem to be important here, which is a shame because the facilities are good.
February 16, 2014
Rated 5.0 out of 5.0 by Millo Friendly, efficient service
Stayed overnight to visit family in the area. From check-in through to departure all staff we encountered were, without exception, totally friendly, helpful and efficient.
We used the restaurant and the health club too.
Room was clean and comfortable and in the restaurant, a minor hiccup with or meal was swiftly and happily resolved.
Would definitely return here.
February 12, 2014
Rated 5.0 out of 5.0 by Simonsaysagain Good location and comfortable stay
Very much liked the relaxed atmosphere and friendly staff. Have stayed before, and will stay again. Thank you...
February 11, 2014
Rated 5.0 out of 5.0 by PC Member Warm & Welcoming
We stayed two nights, a Friday and a Saturday. The check in was fast and efficient, the room clean and comfortable. Food was good and restaurant service excellent. Most of all though all the staff were helpful and courteous. We had a number of questions and requests for information outside the hotel's normal remit but in each case they provided the information quickly and efficiently. We have stayed there before and certainly will do so again.
February 5, 2014
Rated 5.0 out of 5.0 by Daddydaycare Excellent Staff
I visit this establishment with my children and have never failed to be impressed. Perhaps the most endearing aspect is the quality of the staff service, always polite and relaxed they make the stay perfect. nothing is too much trouble and the extra little touches make for a thoroughly enjoyable stay. Of particular note is the Reception staff, most notably Dawn and the general manager. They make for a homely atmosphere which ensures I will return again.
January 17, 2014
Rated 4.0 out of 5.0 by Graro Great Hotel
We stayed in an executive room in the few days leading up to New year. The room was of a high standard and was very comfortable. There was a low level of noise from the nearby M5, but we didn't hear people in nearby rooms at all. The bed was very comfortable. The reception staff were welcoming and friendly, but they weren't entirely sure when breakfast was being served until as they hadn't been told. We had prepaid for dinner, but otherwise would not have eaten at the restaurant which was approx. £6 for starters, £13-£15 for mains and £5 for deserts. The choice of food was limited (perhaps 6 or 7 of each), but it was cooked to a high standard. My wife wanted trout, but they had run out and this left a poor impression of the person responsible for ordering. The restaurant staff were friendly, welcoming and helpful and the breakfast was excellent. The pool, jacuzzi and sauna were all fairly small, but are at good temperatures. We asked staff when quieter times were and tried to go in then. The gym also has a good selection of equipment.
We really enjoyed our stay and would happily stay there again.
January 4, 2014