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Rated 4.5 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel and lovely staff Having stayed in this hotel 5 years ago we decided to stay there for a two day break.The hotel has been refurbished and looked great inside and out.Our room was spotlessly clean, bathroom was also spotless the bed was really comfortable,we did ask for some softer pillows.The range and quality of the food and drinks was superb the restaurant staff were great and were really happy and cheerful which made it two excellent evenings,all the staff from the moment we walked into reception were very polite,happy and professional.We had a fabulous time at this hotel and would recommend this hotel August 6, 2014
Rated 5.0 out of 5.0 by Relaxing stay, as always..... We always aim to book with Holiday Inn as we are used to the good quality hotels, rooms, facilities and staff. We will aim to use Holiday Inn where ever possible in future. August 4, 2014
Rated 5.0 out of 5.0 by Charming staff and comfortable room We have stayed at the Taunton HI frequently over the past three or four years and are happy to recommend it. The staff are always helpful and welcoming and rooms are generally quiet and comfy. The pool and jacuzzi are also great. Only very minor snag is the difficulty of sliding into the double bed in some rooms, as it placed quite close to the adjacent wall. Otherwise, all good. July 31, 2014
Rated 4.0 out of 5.0 by Tired feel to the hotel This hotel is in need of refurbishment, as it is very tired looking compared to other Holiday Inns and HIEs I have stopped at. Having been used to fresh looking places, this was a let down to what I was expecting. The check in/out staff, although efficient, were not as friendly as at other Holiday Inns/HIEs. That said, the room was comfortable and I did get a good night's sleep, which is the main thing. July 31, 2014
Rated 3.0 out of 5.0 by Stay was what you would expect but the evening meal was a disaster Room was clean and tidy and the pool was great. Evening meal was really poor but breakfast was good. Some staff really cared and you could see that they loved there job. On the other hand the ones serving evening dinner obviously did not. July 25, 2014
Rated 5.0 out of 5.0 by breakfast The breakfast was excellent , the quality the best I have had in a Holiday Inn, the staff were courteous and attentive and nothing was too much trouble. July 25, 2014
Rated 5.0 out of 5.0 by Visit family I have nothing further to add to the excellent service I have described in the questionnaire July 17, 2014
Rated 4.0 out of 5.0 by lost I left a Blue Samsung bag in the main conference room. There was a bottle of champagne and some Samsung items. Was interested to see if I was contacted regarding the bag. I haven't been contacted ATM. July 17, 2014
Rated 4.0 out of 5.0 by Check your rate. We enjoyed our overnight sat at the Holiday Inn Taunton the rooms are clean and the beds comfortable. My one negative was after checking in and reading the bill for the two rooms we had I noticed that the room rate had increased by £35.00 per room from the rate quoted on line when booking. The reception staff did sort out the problem after a little detective work. All in all a nice hotel nicely situated off the motorway. July 16, 2014
Rated 4.0 out of 5.0 by GOOD HOLIDAY INN STANDARD HOTEL HAD VASTLY IMPROVED SINCE OUR LAST STAY standard of service was very good July 15, 2014
Rated 5.0 out of 5.0 by good fo businee Convenient for the workplace I was visiting faciliteid good and staff excellent. Meal in the evening was from an interesting and varied menu July 11, 2014
Rated 2.0 out of 5.0 Book with Caution I would only book in at this hotel if there are no other hotels available in Taunton. The hotel, as the names implies is just off the M5. There is noise from both the M5 and a local train line which, if you sleep with the window open, you can hear both all night. The food in the restaurant is overpriced and not that well cooked. The burger we ordered was £14. If we had gone next door to the well known pub chain we could have got one for about half the price and it would have been equally poor! The shower pressure was poor and the water came out at a trickle. This made having a shower almost impossible. And there was a fire alarm at midnight, which was a false alarm. July 11, 2014
Rated 5.0 out of 5.0 by Family event at Taunton Holiday Inn This is the third time we as a family have used this hotel. All of the family cannot fault the really good staff and the way everything was done to make this long week-end so enjoyable. One of my daughter-in-laws, who has been used to using good quality hotels, has never been anywhere to match the Taunton Holiday Inn. The pool is good, as with the gym, sauna and jacuzzi. It is so near to the M5 for ease of access, but were never aware of it's proximity. Thanks so, so much for making our stay so very memorable! We are never disappointed, and the staff seem to genuinely enjoy working here. July 9, 2014
Rated 5.0 out of 5.0 by room so clean,bathroom very well stocked eg,towels shampoo shower gel.No noise at all from outside during the night,could not even hear the people next door. July 4, 2014
Rated 4.0 out of 5.0 by Great service but sofa bed for my 13 year daughter was terrible. This was a weekend for my daughters and wife's birthday could not fault the service and the hotel but my daughter was sleeping on one of your sofa beds and the mattress was so thin that you could feel all the springs which was very uncomfortable and unacceptable so she didn't sleep very well the first night we told reception in the morning and came up with putting another quilt on top of the mattress which was better but not great think this needs looking into as I think this is really poor for the money I spent. July 2, 2014
Rated 5.0 out of 5.0 by A relaxing and refreshing overnight stay I was really tired when I arrived, but soon relaxed, enjoyed the surroundings and had a refreshing night's sleep. Everything I could have wished for. July 2, 2014
Rated 5.0 out of 5.0 by Holiday Inn Taunton Great hotel with all the facilities close to the motorway in the heart of Somerset July 1, 2014
Rated 4.0 out of 5.0 by Help under pressure We made a mistake in our emergency on-line booking and arrived exactly a month early during Glastonbury, County Cricket match, a major cycling event and plenty of other visitors. Reception made a strong effort to rebuild our stay with the help of Holiday Inn Express within walking distance. Incidentally, the satnav knew which was which! They got the blood pressure down from dangerous levels. June 30, 2014
Rated 4.0 out of 5.0 by not happy no comment, not happy with standards on booking moved colleague elsewhere despite being booked June 29, 2014
Rated 4.0 out of 5.0 by Excellent staff attitude. Very good meal. Comfiortable room. The staff were very pleasant. The Steak dinner, excellent value and very well cooked and presented. June 27, 2014
Rated 4.0 out of 5.0 by Staff I have to say that one member of staff was fantastic very helpful and friendly her name is Connie, The only complaint I have is the lady one reception never made eye contact or smiled. June 25, 2014
Rated 4.0 out of 5.0 by One of the better Holiday Inns Have used this Hotel twice this year and it is one of the better Holiday Inns. Staff are attentive and competent and service is generally very good. Breakfast excellent. Rooms comfortable and clean and all in all would recommend. June 25, 2014
Rated 5.0 out of 5.0 by a re- laxing stay we had a great time at this accomadation clean,comfortable,staff customer attitude fantastic welcoming helpful friendly,would stay if traveling here or any of the Holiday Inns in the future and would re-comend it to family and friends June 23, 2014
Rated 5.0 out of 5.0 Mrs.C.Parker We simple couldn't fault our stay. Everything was perfect for us. All the staff were lovely. The food was good value and tasted lovely and was cooked quickly and served to us quickly. We would stay there again. June 17, 2014
Rated 4.0 out of 5.0 by Comfortable stay but breakfasts disappointing Staff first class, a very comfortable stay but the breakfasts were disappointing (dry, warm, tasteless). A shame because ALL other Holiday Inns I have stayed at the breakfasts have been lovely. June 14, 2014
Rated 5.0 out of 5.0 by Good hotel in a good location Hotel is very conveniently located just off the M5. Easy access to North and South. Good size comfortable room. Restaurant is fine, my only comment was the number of wines on the short list that were not available. I would use the hotel again. June 13, 2014
Rated 5.0 out of 5.0 by Great service Stayed for the weekend visiting family in the area. Will definetly stay again. All the staff were very friendly and helpfully. Breakfast was really good plenty of choice. I emailed requesting a quiet room and we got one. Thank you. June 11, 2014
Rated 5.0 out of 5.0 by Spot on We stayed for one night - two adults, two kids and had a great time. The staff were attentive and couldn't have been more helpful at breakfast time - the kids had a ball. The pool was a real bonus. All in all no complaints for the money we paid. June 9, 2014
Rated 5.0 out of 5.0 by Great room & all comfortable There was 7 ladies staying at the Holiday Inn Taunton. We had a lovely stay & couldn't believe the value for money that we had. Service, staff & accommodation were absolutely brilliant. Great as there is a swimming pool, sauna & jacuzzi to use too. Would definitely recommend a stay here. June 9, 2014
Rated 3.0 out of 5.0 by * Needs to provide wifi at a more competitive rate and free in communal areas of the hotel June 9, 2014
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