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Rated 4.5 out of 5 by 127 reviewers.
Rated 3.0 out of 5.0 by Room good. Food expensive. Room was good, but I must have misread the web site as it turned out breakfast wasn't included and the additional £10 per person per day made it all too expensive. Bar food not great for the price. Staff friendly and helpful. Kids loved access to the pool. August 8, 2013
Rated 5.0 out of 5.0 by my stay found my stay to be a great experience the room was very clean and comfortable the food was very good and the service was out-standing but the best part of my stay . THE STAFF they could not do enough for you even doing me 2 am sandwich when i came back late . i look forward to staying there again August 7, 2013
Rated 5.0 out of 5.0 by Great Night I stayed for the first time in this hotel for a wedding nearby. It was warm and comfortable also good value for money. staff were nice and bar was open late . ample parking and good food August 6, 2013
Rated 4.0 out of 5.0 by Slow WiFi, friendly staff, comfortable beds Thanks for free Wifi, but 256 kbit/s isn't acceptable today. As in Holiday Inn Express 512 kbit/s is the minimum. Otherwise it's better to get a cheap mobile internet by three.co.uk The staff was always friendly and efficient. We liked the comfortable single beds. Avoid rooms with connecting doors because you never know who's your neighbour. Our neighbour smoked (which was strictly forbidden) and we immediately got the smoke inside our room, too. August 5, 2013
Rated 4.0 out of 5.0 by beds overall the hotel was lovely but the beds were very uncomfortable and hard. August 4, 2013
Rated 1.0 out of 5.0 by Not good I am a Gold Elite IHG member. On booking & arrival no mention of me being a Gold Elite member. No offer of free newspaper, no offer of free Internet access etc. It was a very hot day we stayed in Taunton, we needed the air conditioning to work permanently & properly, throughout the night the A/C kept turning off. The bed was very small, the room decor was very tired. I paid for an executive room upgrade but it was an absolute joke, my wife now feels sorry for me that I have to stay in these hotels during the week whilst working away rom home! The room fridge was not working. No bathrobe was supplied, I had to ask reception & just one bathrobe was supplied, there were two people staying in this room. Only enough toiletries for one person were supplied; my wife had to ask reception for more. I complained on checkout that I was really not happy about the A/C kept cutting out during the night, she explained that "this was the system the hotel has". No apology at all. I travel extensively every week with work & also privately with my wife, this is one hotel that I will never stay in again. Must do better, Taunton!! August 2, 2013
Rated 5.0 out of 5.0 by A very pleasant experience. Not a single problem. So rare these to say that the whole experience from check-in to checkout was perfect. What a great hotel. August 2, 2013
Rated 5.0 out of 5.0 by mr s 2nd visit just as good as last year. room excellent all staff excellent, July 30, 2013
Rated 4.0 out of 5.0 by Great hotel, good staff but food quality and choice not so good. Excellent location and place to stay. Staff in particular make you feel welcome and are genuinley caring. However, the food quality and choice is a little poor, especially if you fancy something vegetarian. On the menu was just one choice. When i enquired about this i was advised that i needed to order from the bar menu which i due did but i wasn't impressed when it arrived. It lacked taste and the appearance i will not comment on. Shame really....otherwise all good July 29, 2013
Rated 5.0 out of 5.0 by Home From Home My wife and I thoroughly enjoyed our 6 night stay at the Taunton Holiday Inn. The beds were very comfortable and the room was exactly as described on the website. As we were touring in the area it was very convenient having the M5 on our doorstep.Highly recommended. July 29, 2013
Rated 5.0 out of 5.0 by Comfortable air conditioned room A really comfortable room with air conditioning which was so welcome during the recent spell of hot weather. The staff were very helpful and the breakfast was excellent. July 26, 2013
Rated 4.0 out of 5.0 by Very relaxing Our room was very comfortable and the breakfast was excellent. Very nicely presented with a large choice of good. July 24, 2013
Rated 5.0 out of 5.0 by ARMY REUNION I joined the Army when I left school at the age of 15. I, along with many other youngs lads, served for years and then, upon leaving the army, I thought that was the end of my Military life.. However, many of us have reunited and we held a reunion at Norton Manor Camp where we first met up. Of course, this required overnight accommodation and so I, along with others, booked a few nights at the Premier Inn, Taunton. I cannot find fault with this place. The staff were friendly and extremely helpful, the service was excellent and the food (we only had breakfast as we were out for the rest of the day) was first class and reasonably priced. Rooms are cleaned each day (during your absence so as not to inconvenience the guests) and everything about the place simply has an air of luxury about it. This is a Five Star Hotel at One Star prices. An excellent long weekend was spent by one and all. July 16, 2013
Rated 5.0 out of 5.0 by Initial Reception service poor. We had stayed at the HI Express the night before with friends. We visited Holiday Inn the day before to see if we could book in earlier on the 29th June as we were attending a function outside of town & coaches we picking us up at 1515 hrs. The Receptionist was not at all helpful as she cited the fact that there was a large wedding party staying there & couldn't say if our request was possible!! Surely other guests have an equal right to be there!!On the morning of the 29th when checking out of the HI Express the Receptionist there was a very helpful young lady, Holly, who rang through to the HI & requested an early start on our behalf & lo & behold the request was fulfilled & we moved in just after 0930 hrs. This could have been resolved the day before. Apart from this our stay was very comfortable. July 7, 2013
Rated 5.0 out of 5.0 by Return to barracks We stayed at the Holiday Inn to attend a reunion get together of ex boy soldiers who were based at Norton Manor Camp in Taunton. While we spent much of Saturday at the Camp, the day prior and day thereafter, the hotel provided us with excellent room, food and overall service. Very pleased to have stayed. July 6, 2013
Rated 5.0 out of 5.0 by very relaxing We arrived early and our rooms were ready. Nothing was too much trouble for the staff. Had a great time July 5, 2013
Rated 5.0 out of 5.0 by Nice comfortable break We had a very nice break at the Holiday Inn. We found all the staff helpful and friendly and would recommend this hotel to anyone wanting a quiet peaceful break June 14, 2013
Rated 5.0 out of 5.0 by Warm hospitality We could not ask for more and thought the leisure facilities were of a high standard. June 7, 2013
Rated 5.0 out of 5.0 by Friendly Service The staff at this hotel are very friendly and have problems helping any query and issues you may have. June 6, 2013
Rated 5.0 out of 5.0 by FRIENDLY STAFF Great friendly staff. Excellent location and excellent leisure facilities which had long opening hours even on bank holiday. Only downside was breakfast was quite expensive so ate at the nearby Harvester June 5, 2013
Rated 5.0 out of 5.0 by Comfortable and relaxing Yet another visit to holiday inn with my mother the rooms were so comfortable and clean. staff again very kind and helpful looking forward to staying again in June May 25, 2013
Rated 5.0 out of 5.0 by great stay, very good value this was the second time we have stayed here and as last time it was a great experience. great value as we used the advanced saver. the pool etc is lovely and the choice for breakfast rivals any 5 star hotel i have stayed in. large comfortable rooms but was a tad disappointed that you are expected to pay for internet access. food and drinks are rather expensive too and a round cost a different price each time we bought the same drinks. we will definately return. May 24, 2013
Rated 4.0 out of 5.0 by Great Hotel & Location Been using this hotel now for many years as a stopping point when traveling to Cornwall or returning home from Cornwall. Really nice place with an excellent lounge area and bar staff who my wife says make the best Irish Coffee (outside Ireland) she has had. Always book well in advance to get the best deal possible. May 18, 2013
Rated 5.0 out of 5.0 by worth every penny When you look at simular hotels in the area Holiday Inn was very good value for money, booking a few weeks in advance and getting breakfast included made it even more good value. thanks for identifying our needs and giving us an up-grade. Will certainly be back and consider using Holiday Inn in other areas. May 13, 2013
Rated 4.0 out of 5.0 by Great service as usual It's good to see that the experience that i had at this hotel prior to this stay was not a one off experience. all credit to Chris and his staff especially the receptionist who seemed to helping in all areas of the business. An asset to the hotel. May 9, 2013
Rated 5.0 out of 5.0 by Easy to find We sayed 2 nights the room was very quiet,clean & comfortable. Parking was no problem.The location of the hotel was ideal. May 7, 2013
Rated 4.0 out of 5.0 by Quiet room, good facilities, restuarant service slow Stayed to break up journey to Cornwall. Great location and good to be able to use health club -swimming pool and jacuzzi great. Room very comfortable too. Our only disappointment was incredibly slow and slightly disorganised service in the Hotel restaurant -there was a wedding going on so perhaps the staff were a bit over-stretched - however I would have expected higher levels of service considering prices charged for the food ! April 14, 2013
Rated 4.0 out of 5.0 by Weekend Break Stayed here for the weekend during Easter hols. Adult party only. Ideal base for Somerset/Devon area. Lots of info available about the Area and attractions. Staff were welcoming and nothing was too much trouble. Swimming Pool was OK. Unfortunate there is no access from inside the hotel. You have to go outside to get to it. Didn't use the Gym but it looked well equipped. Children seemed to be catered for, with games & books in lounge area. Only had Breakfast which was more than satisfying and hot. Added attraction for children is the automatic pancake maker which was aways being used. Other restaurants nearby and only a short drive (or taxi) into Taunton. We would quite happily stay here again and would recommend this hotel for a short break. April 13, 2013
Rated 5.0 out of 5.0 by Relaxing with excellent service We have stayed here on a number of occasions as a couple and with our children and on every occasion it has been fantastic. The spa facilities are amazing and treatments are excellent and at a high quality. All members of staff are polite, friendly and willing to help. Rooms are always clean and of a good size. Our children love staying here and said the beds are comfy and enjoy the breakfast. Highly recommended look forward to visiting again. April 11, 2013
Rated 5.0 out of 5.0 by Value and comfort Great mini break. The spa facilities were a particular bonus. Breakfast - great selection for all the family. Pancake machine a favourite of the children! April 10, 2013
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