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Rated 4.4 out of 5 by 231 reviewers.
Rated 4.0 out of 5.0 by Help under pressure We made a mistake in our emergency on-line booking and arrived exactly a month early during Glastonbury, County Cricket match, a major cycling event and plenty of other visitors. Reception made a strong effort to rebuild our stay with the help of Holiday Inn Express within walking distance. Incidentally, the satnav knew which was which! They got the blood pressure down from dangerous levels. June 30, 2014
Rated 4.0 out of 5.0 by not happy no comment, not happy with standards on booking moved colleague elsewhere despite being booked June 29, 2014
Rated 4.0 out of 5.0 by Excellent staff attitude. Very good meal. Comfiortable room. The staff were very pleasant. The Steak dinner, excellent value and very well cooked and presented. June 27, 2014
Rated 4.0 out of 5.0 by Staff I have to say that one member of staff was fantastic very helpful and friendly her name is Connie, The only complaint I have is the lady one reception never made eye contact or smiled. June 25, 2014
Rated 4.0 out of 5.0 by One of the better Holiday Inns Have used this Hotel twice this year and it is one of the better Holiday Inns. Staff are attentive and competent and service is generally very good. Breakfast excellent. Rooms comfortable and clean and all in all would recommend. June 25, 2014
Rated 5.0 out of 5.0 by a re- laxing stay we had a great time at this accomadation clean,comfortable,staff customer attitude fantastic welcoming helpful friendly,would stay if traveling here or any of the Holiday Inns in the future and would re-comend it to family and friends June 23, 2014
Rated 5.0 out of 5.0 Mrs.C.Parker We simple couldn't fault our stay. Everything was perfect for us. All the staff were lovely. The food was good value and tasted lovely and was cooked quickly and served to us quickly. We would stay there again. June 17, 2014
Rated 4.0 out of 5.0 by Comfortable stay but breakfasts disappointing Staff first class, a very comfortable stay but the breakfasts were disappointing (dry, warm, tasteless). A shame because ALL other Holiday Inns I have stayed at the breakfasts have been lovely. June 14, 2014
Rated 5.0 out of 5.0 by Good hotel in a good location Hotel is very conveniently located just off the M5. Easy access to North and South. Good size comfortable room. Restaurant is fine, my only comment was the number of wines on the short list that were not available. I would use the hotel again. June 13, 2014
Rated 5.0 out of 5.0 by Great service Stayed for the weekend visiting family in the area. Will definetly stay again. All the staff were very friendly and helpfully. Breakfast was really good plenty of choice. I emailed requesting a quiet room and we got one. Thank you. June 11, 2014
Rated 5.0 out of 5.0 by Spot on We stayed for one night - two adults, two kids and had a great time. The staff were attentive and couldn't have been more helpful at breakfast time - the kids had a ball. The pool was a real bonus. All in all no complaints for the money we paid. June 9, 2014
Rated 5.0 out of 5.0 by Great room & all comfortable There was 7 ladies staying at the Holiday Inn Taunton. We had a lovely stay & couldn't believe the value for money that we had. Service, staff & accommodation were absolutely brilliant. Great as there is a swimming pool, sauna & jacuzzi to use too. Would definitely recommend a stay here. June 9, 2014
Rated 3.0 out of 5.0 by * Needs to provide wifi at a more competitive rate and free in communal areas of the hotel June 9, 2014
Rated 5.0 out of 5.0 by Great pool and comfortable room. We stayed in a family room, there was enough space to put everything and it was clean and comfortable. We made full use of the swimming pool which was definitely the main reason we chose this hotel. The staff were friendly and helpful and the breakfast was lovely. Overall, we enjoyed our stay! June 6, 2014
Rated 5.0 out of 5.0 by Easy access and restful stay The Holiday Inn Hotel M5 Taunton provides high quality and easy accessible accommodation for those not wanting to venture far from the motorway. Rooms are exceptionally quiet and the leisure facilities, including pool, make the journey far more enjoyable and relaxing. Staff were very efficient and genuinely friendly and I would definitely use this hotel again if travelling in this direction. June 6, 2014
Rated 4.0 out of 5.0 by hottest pool + sauna i have ever experienced! :) As it was the 6th visit in a couple of months, I did feel well known to many of the staff and about as 'at home' as one can in such circumstances. The usual rooms were not available so we had to have pricier 'executive' rooms which appeared to mean, bath robes were supplied for the stay, along with free bottled water and Mars bar - and the choice of drinks from a pay-mini-bar. The gym/pool/sauna was the highlight again for spending time before the reason for the trip - a series of training days. The food was good - although the new menu presented some challenges when we had got used to the other and knew what we wanted. I found it slightly bemusing that a hotel offer to provide lots of details such as razor etc. if you have forgotten one - and then not be able to supply it when requested. Breakfast - possibly the biggest I have encountered - was so busy we were asked to wait for a table to be cleared and then that took a little while longer than one would hope. I did feel that 2 -weeks notice would have been long enough to ensure they had defrosted some gluten-free rolls - but apparently not! I really don't feel i'm that fussy, but when one is asked for feedback and one has paid so high a rate for a room, I will mention certain things. My mate's pint was not charged for as an apology; I then wished I had had a glass of the extortionately priced wine! June 4, 2014
Rated 4.0 out of 5.0 by First visit. Just a brief stay here, efficient reception. Good room, we stay in a lot of Holiday Inns and wish that the dinner menu was different in each place. Otherwise food and service good. Busy hotel, lots of families but really liked the atmosphere. June 4, 2014
Rated 3.0 out of 5.0 by We Don't Care The Hotel was busy, so you've booked a double but we're busy so you've got a twin, not much we can do. Breakfast voucher here it's £10.95 at Birmingham Airport its £10.00 and in Bassingstoke it's £9.50 where is the consystancy. Pool was nice though June 3, 2014
Rated 4.0 out of 5.0 by Excellent bed and v. good service Comments: only one chair for dining table and no bedside table due to location of radiator - extractor fan in bathroom did not work - room service v. good as was the food - have stayed before and would finitely book again. Cannot understand how points system works and do I need to fill in form which I took with me? May 21, 2014
Rated 5.0 out of 5.0 by Great, as usual Stayed here before and, just as last time, had a very pleasant stay. Beds comfortable and the rooms are nice and quiet. Breakfast was delicious and plentiful and cooked well. Made full use of the swimming pool which is a good size and not crowded. Staff and manager all very helpful and friendly. Really would recommend. May 18, 2014
Rated 5.0 out of 5.0 by Top class! Have stayed at various Holiday Inn's and whilst we have always been pleased ,this one was certainly the best we have stayed in. The staff were so helpful , courteous and attentive even at busy times. Also made use of the excellent gym and swimming pool facilities. Changing rooms very clean. Would recommend a stay here. May 17, 2014
Rated 2.0 out of 5.0 by Lacking some basic style and comfort A little tired and sad looking Hol Inn. Needs some attention to rooms and probably Hol Inn Express is more modern. Not the best Hol Inn I've ever stayed in. May 12, 2014
Rated 5.0 out of 5.0 by Superb value for money. We booked two rooms online and the hotel called us the night before to see how we wanted the rooms made up which I thought was excellent. They also accommodated us with adjacent rooms. Friendly staff ,great service, we didn't eat as it was a quick stopover but did have a free. coffee and an apple. April 29, 2014
Rated 5.0 out of 5.0 by A great Holiday Inn Stayed before over a decade ago & pleased to return. Staff are excellent & really helpful (thank you for the Easter Egg!). Room was excellent and very clean. Breakfast was usual Holiday Inn fayre & all-in-all good. Great location right next to J25 of the M5... so perfect if going to or from Cornwall & Devon - some road noise but all OK. I will be back! April 25, 2014
Rated 4.0 out of 5.0 by Location I find this hotel a very good location stop for the Devon and North Cornwall areas. It has very good facilities and the staff are very friendly and helpful. April 23, 2014
Rated 3.0 out of 5.0 by Small issues that add up We were greeted beautifully and looked forward to a good night's sleep after a long day, unfortunately my son's bed was literally the sofa with sheets and a quilt added. It was rock hard and very uncomfortable. The shower was barely a trickle, even with the 'power button' pushed. There was soap from the previous guests left in the shower. We were offered a newspaper and had assumed it was complementary, and were shocked when we were asked to pay when we left. We didn't eat there as the prices were very high, and were extremely disappointed at the cost of wifi, which was complimentary everywhere else we stayed. It was a ridiculous price on top of the room rate. We wouldn't recommend this hotel when there are so many other choices. April 22, 2014
Rated 1.0 out of 5.0 by very disappointing the hotel and room were tired and out of date - compared to a premier inn I stayed in the previous night it was less modern, less comfortable and worse value by a mile. the check out person was most put out that I was checking out a bit late and was rude wont be back March 31, 2014
Rated 5.0 out of 5.0 by Brilliant staff I couldn't let my recent experience pass without commenting on the brilliant staff in Taunton. Sophie simply couldn't have been more helpful and welcoming at check-in and Ollie ensured we were able to run a successful event at the hotel the next day. With apologies to those I have been unable to name check, every member of staff I encountered was a absolute credit to the team. Thanks all. March 28, 2014
Rated 5.0 out of 5.0 by Excellent Stay Good stay. The staff are very friendly and go the extra mile to ensure your stay is memorable. Good food in the restaurant. I highly recommend this hotel - plenty of parking and very close to a motorway junction. March 26, 2014
Rated 5.0 out of 5.0 by excellent hotel, service and staff Stay here regularly, and although a chain hotel, this one stands out. The staff are friendly and seem genuinely concerned that your stay is as good as it canbe. The restaurant is also very good, excellent food quality and service. It can get busy, so book a table and not just expect to turn up and get a table. Near theM5 and a few miles out of Taunton, but a few pubs within walking distance as an alternative to the restaurant. March 23, 2014
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