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Rated 4.2 out of 5 by 166 reviewers.
Rated 1.0 out of 5.0 by Unexpected........ We arrived for a weekend holiday in this are expecting a lovely restful time, we booked a double room specified on the booking form as one double bed just what we wanted. We arrived in room 136 and found 2 double beds, and not wanting to make a fuss we tried to put up with it, after settling in and one night it just was not going to work for us and we had paid for 1 double bed I checked on our confirmation and email correspondence. so we spoke to reception who said sorry but we had not contacted the hotel to request a 1 double bed room so we had to accept what we had please check our reservation which confirmed our booking but as the very nice young lady said sorry but you have to accept what you have. I want to see the duty manager who eventually arrived and after a brief chat with her staff she asked us our problem and after some explanation that I had booked 1 double bed with the holiday inn web site she said if she can she would move us but would LET US KNOW if this were possible WHEN WE RETURNED from our day in Iron Bridge. Early afternoon we had an answer phone message to say they had moved us and to collect our new keys at reception. I can only say when we returned found all our belongings moved and placed in our new room including those very private parts of our lives we felt VIOLATED, and our pleasant time in Telford was at an end every time we returned to our room we expected more violation who else would be rooting through our underwear as they had when they moved us so I must say the hotel is very nice, comfortable, and some of the staff are outstanding but the manager lady we spoke to(won't use her name but we do have it if anyone is interested) and her customer service is very poor I wonder who gives her or the staff of Holiday inn the right to violate us the customer August 25, 2014
Rated 4.0 out of 5.0 by good location for shopping The hotel is in the town , good base for shopping and Ironbridge museums , good leisure facilities Friendly helpful staff. August 22, 2014
Rated 5.0 out of 5.0 by EXCEPTIONAL STAFF This visit was only marred by less than comfortable beds and pillows, which wilst adequate did not meet the outstanding aspects of every other criterion. ALL the staff were exceptional in their friendliness, willingness to help and general efficiency August 20, 2014
Rated 5.0 out of 5.0 by Great Stay Great hotel - Close to Motorway and a shopping mall. Everything you need plus clean rooms and comfy beds. August 20, 2014
Rated 5.0 out of 5.0 by Telford and iron bridge We stayed in the Telford Holiday Inn and what a fantastic experience. Friendly staff great room and relaxing time had by all August 20, 2014
Rated 5.0 out of 5.0 by Fantastic hotel with exceptional staff and facilities! This stay was not a planned visit, having such a bad experience at a previous hotel we decided to stop here on our way home, being a reward club member, the app said it had great facilities and has a reasonable rate. On arrival the receptionist was the most on the ball, considerate and professional and mist if helpful member if staff iv encountered. I think her name was Sarah? Should be a manager!!!! The room was big and spacious, decorated to a high standard with everything you could possibly need. The dining room was beautiful and the breakfast was well under prices for what you recieve, the staff are helpful and polite, absolutely great service! The free pass in to wonder world which is accessed via the back of the hotel was fabulous for the kids, combine with the lead sure facilities it overall was a fantastic stay. Around the hotel there is lots to do, with the shopping centres etc. I would definitely stay again and recommend this hotel August 15, 2014
Rated 5.0 out of 5.0 by One of My favourites This hotel is one of my favourite Holiday Inns. Good food (could do with a little more choice on the evening menu). Fantastic choice at Breakfast. Also has smoking rooms, which is a nice addition if you are a smoker. August 15, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This is one of my favourite Holiday Inns, and I would highly recommend it. August 15, 2014
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