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Rated 4.2 out of 5 by 181 reviewers.
Rated 3.0 out of 5.0 by An ok experience This was our 7th stay at the hotel with our young family. The experience wasn't as good as we have had on previous visits. It was the first occasion that we booked D&BB for our 3 night stay and I felt like as it was a 'deal', we were treated less favourably. Upon entering the hotel we were ignored by 4 members if reception staff as they sat and chit chatted amongst themselves. One lady in particular looked up and through me as another guest queued behind me and asked how she could help him! I couldn't believe it. We were checked into a ground floor room which was ok-ish. I hope it wasn't one of the newly refurbished rooms as the wardrobe doors had seen better days and the bath plug didn't work. Restaurant staff were efficient and lovely as always, Gemma in particular was excellent. My own gripe about the restaurant was that our online booking stated a 3 course evening meal from the set menu. It was in fact a credit of £20 per person so it was really quite misleading. Leisure area and staff great as always. It's reception that really let the hotel down. On our previous visits we have always had 2 complimentary bottles of water in our room but not on this occasion. I enquiries at reception to be told that its not normal practice and on our previous 6 stays, the water must have been placed there in error. The appropriate response from the lady should have been " I will have 2 bottles brought to your room. September 4, 2014
Rated 5.0 out of 5.0 by Perfect family location Stayed overnight to break a journey. Perfect for families, ask for code to gate to park, fabulous town park suitable for all ages, my children 10 and 13 loved it. Book swimming pool on arrival and then there is no problem swimming. Our room wasnt quite ready on arrival, and for the 10 minute wait we were given drinks and cookies by the reception staff!! Everyone we met was helpful and friendly. Would really recommend this holiday inn for familes! September 4, 2014
Rated 5.0 out of 5.0 by Fantastic weekend We travelled from the south coast to stay in Telford for the T-live event and chose the Holiday Inn for its proximity to the event. On arrival we were greeted by very friendly front desk staff who booked us in quickly and efficiently. The hotel and our room were clean and smart and perfect for our needs for our weekend visit. Would definitely stay at the Holiday Inn Telford - Ironbridge again. September 4, 2014
Rated 4.0 out of 5.0 by Good location, great for family Love the location as it's prefect for small kids, as just next to Telford Town Park, kids enjoyed playing there. Also, free entry to wonderland is a plus. All staffs were very nice & helpful. We will definitely go back. (may be in next couple weeks... as only managed to visit 3 museums in Ironbridge last time). There was an Event T-Live) during our stay, and guess those celebrities were staying at the hotel, so with serious security, and many teen girls were waiting outside the hotel, made the residences didn't really feel comfortable but it's not a big deal. September 3, 2014
Rated 4.0 out of 5.0 by Great Stay Lots of freebies for the kids. Great swimming. Great food in restaurant and free bottle of wine! Beds were a bit on the hard side compared with other Holiday Inns I have stayed in. Excellent location next to the park. September 3, 2014
Rated 5.0 out of 5.0 by Lovely hotel, excellent facilities. A welcoming hotel ideally situated for visiting Ironbridge and the locality. The staff, rooms and restaurant all excellent, no hesitation in recommending this hotel to all travellers. September 3, 2014
Rated 5.0 out of 5.0 Great location (nearly) I always enjoy staying at this hotel as it has great in-house facilities and is well situated for local shopping and site seeing. Only downside is that it can be tricky getting back to the hotel, by foot, from local restaurants. This is because they lock off access through the car parks after 10 p.m. and the other routes are not paved all the way. That being said this is a great example, with very reasonable prices, of this chain of hotel. September 2, 2014
Rated 5.0 out of 5.0 by Great Stay Great comfortable stay, will definately return. Room clean and comfortable, quiet and staff veryu friendly and helpful September 1, 2014
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