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Rated 4.2 out of 5 by 195 reviewers.
Rated 4.0 out of 5.0 by OK Mainly I was annoyed that on inclusive terms I had to pay a little extra for dinner because you do not have a table d'hote menu for inclusive guests which required me to choose items from the fixed restaurant menu. September 12, 2014
Rated 4.0 out of 5.0 by Vegan options offered I was really impressed at how helpful the staff were in providing vegan options at breakfast and evening meal for my husband. September 10, 2014
Rated 4.0 out of 5.0 by Shabby Chic? I stayed at Telford for a conference next door. I loved the free Parking which was easy to access. the room could have benefitted from being nearer the top of the list for a refurb as there were cracks around the plug hole in the sink and bare patches of carpet. On arrival one of the towels had a mystery stain as if it had been used and carefully re-folded. The guests opposite my room were very noisy and inconsiderate but the night staff tried their best to make that better for me, which I appreciated. The breakfast sausages were fantastically tasty - I loved them. Overall the staff were doing their best with what they had and the quality of guest demographic. Adequate but not exceptional, despite a very helpful and professional staff attitude. Just read this and I sound like a right misery! September 10, 2014
Rated 5.0 out of 5.0 by Great - with one exception Almost everything about this hotel exceeded our expectations - staff were extremely friendly and efficient, restaurant was amazing with very high quality food. Only minus was the polyester pillows and duvet - no apparent feather alternative - which meant that my wife and I had a really uncomfortable, sleepless night. This seems to be an issue (presumably money-saving) at many hotel chains, not just IHG...seems a shame as easy to fix. But that apart a really good experience. September 9, 2014
Rated 5.0 out of 5.0 by Excellent value for money Friendly professional staff. Clean room and bathroom. Excellent breakfast. Thoroughly recommend standards throughout stay and excellent value for money September 8, 2014
Rated 4.0 out of 5.0 by Evening meals Main evening meals were limited and expensive so my wife and i went out to eat on our 3 night stay September 5, 2014
Rated 3.0 out of 5.0 by An ok experience This was our 7th stay at the hotel with our young family. The experience wasn't as good as we have had on previous visits. It was the first occasion that we booked D&BB for our 3 night stay and I felt like as it was a 'deal', we were treated less favourably. Upon entering the hotel we were ignored by 4 members if reception staff as they sat and chit chatted amongst themselves. One lady in particular looked up and through me as another guest queued behind me and asked how she could help him! I couldn't believe it. We were checked into a ground floor room which was ok-ish. I hope it wasn't one of the newly refurbished rooms as the wardrobe doors had seen better days and the bath plug didn't work. Restaurant staff were efficient and lovely as always, Gemma in particular was excellent. My own gripe about the restaurant was that our online booking stated a 3 course evening meal from the set menu. It was in fact a credit of £20 per person so it was really quite misleading. Leisure area and staff great as always. It's reception that really let the hotel down. On our previous visits we have always had 2 complimentary bottles of water in our room but not on this occasion. I enquiries at reception to be told that its not normal practice and on our previous 6 stays, the water must have been placed there in error. The appropriate response from the lady should have been " I will have 2 bottles brought to your room. September 4, 2014
Rated 5.0 out of 5.0 by Perfect family location Stayed overnight to break a journey. Perfect for families, ask for code to gate to park, fabulous town park suitable for all ages, my children 10 and 13 loved it. Book swimming pool on arrival and then there is no problem swimming. Our room wasnt quite ready on arrival, and for the 10 minute wait we were given drinks and cookies by the reception staff!! Everyone we met was helpful and friendly. Would really recommend this holiday inn for familes! September 4, 2014
Rated 5.0 out of 5.0 by Fantastic weekend We travelled from the south coast to stay in Telford for the T-live event and chose the Holiday Inn for its proximity to the event. On arrival we were greeted by very friendly front desk staff who booked us in quickly and efficiently. The hotel and our room were clean and smart and perfect for our needs for our weekend visit. Would definitely stay at the Holiday Inn Telford - Ironbridge again. September 4, 2014
Rated 4.0 out of 5.0 by Good location, great for family Love the location as it's prefect for small kids, as just next to Telford Town Park, kids enjoyed playing there. Also, free entry to wonderland is a plus. All staffs were very nice & helpful. We will definitely go back. (may be in next couple weeks... as only managed to visit 3 museums in Ironbridge last time). There was an Event T-Live) during our stay, and guess those celebrities were staying at the hotel, so with serious security, and many teen girls were waiting outside the hotel, made the residences didn't really feel comfortable but it's not a big deal. September 3, 2014
Rated 4.0 out of 5.0 by Great Stay Lots of freebies for the kids. Great swimming. Great food in restaurant and free bottle of wine! Beds were a bit on the hard side compared with other Holiday Inns I have stayed in. Excellent location next to the park. September 3, 2014
Rated 5.0 out of 5.0 by Lovely hotel, excellent facilities. A welcoming hotel ideally situated for visiting Ironbridge and the locality. The staff, rooms and restaurant all excellent, no hesitation in recommending this hotel to all travellers. September 3, 2014
Rated 5.0 out of 5.0 Great location (nearly) I always enjoy staying at this hotel as it has great in-house facilities and is well situated for local shopping and site seeing. Only downside is that it can be tricky getting back to the hotel, by foot, from local restaurants. This is because they lock off access through the car parks after 10 p.m. and the other routes are not paved all the way. That being said this is a great example, with very reasonable prices, of this chain of hotel. September 2, 2014
Rated 5.0 out of 5.0 by Great Stay Great comfortable stay, will definately return. Room clean and comfortable, quiet and staff veryu friendly and helpful September 1, 2014
Rated 2.0 out of 5.0 by Lovely staff - worth a stay Lovely, kind and helpful staff Food was of a good standard Facilities are excellent I reserved a smoking room by mistake - as the hotel was full they couldn't change our room. I didn't realise the room would have such a strong smell - it was awful. August 31, 2014
Rated 4.0 out of 5.0 by good Good base. Nice clean hotel. Have stayed here previously August 30, 2014
Rated 5.0 out of 5.0 great rooms and pet friendly Stayed at the holiday inn telford for 1 night 21st. august 2014.The rooms were large and clean.Also we have a labrador and we were pleased that a dog was allowed in the rooms.will stay in a holiday inn hotel again August 29, 2014
Rated 5.0 out of 5.0 by Great hotel Stayed for 1 night as a base to visit ironbridge, very comfortable room with 2 double beds, powerful shower over bath, beverage tray provided, hair dryer, iron, room temperature perfect, used leisure facilities, breakfast delicious, staff very friendly, well worth the money we paid, would definitately stay here again. August 28, 2014
Rated 5.0 out of 5.0 by Lovely reception staff Reception staff excellent, Dining experience took a little too long and was not cheap but kids ate free which was good. Had to book the pool however, when the kids asked if they could go in they were told to book even though it was relatively empty. Overall a nice hotel which suited and met our needs. August 28, 2014
Rated 4.0 out of 5.0 by Needs upgrading Rooms are starting to look dated now. Having stayed every year for past 4 years. Rooms could do with freshening up. Other than that a great hotel in a great location. August 27, 2014
Rated 4.0 out of 5.0 by Home away from home Nice cosy place ideal for family stay especially if you care about what your kids are exposed to. Back access to the Wonderland, the town park and the shopping centre make it quite easy to enjoy a full couple of days out without leaving the vicinity of the hotel. Areas to look into would be marking out dedicated lots for families with kids within the car park as well as paying a bit more attention to cleanliness along the walk way through the back of the hotel. August 26, 2014
Rated 1.0 out of 5.0 by Unexpected........ We arrived for a weekend holiday in this are expecting a lovely restful time, we booked a double room specified on the booking form as one double bed just what we wanted. We arrived in room 136 and found 2 double beds, and not wanting to make a fuss we tried to put up with it, after settling in and one night it just was not going to work for us and we had paid for 1 double bed I checked on our confirmation and email correspondence. so we spoke to reception who said sorry but we had not contacted the hotel to request a 1 double bed room so we had to accept what we had please check our reservation which confirmed our booking but as the very nice young lady said sorry but you have to accept what you have. I want to see the duty manager who eventually arrived and after a brief chat with her staff she asked us our problem and after some explanation that I had booked 1 double bed with the holiday inn web site she said if she can she would move us but would LET US KNOW if this were possible WHEN WE RETURNED from our day in Iron Bridge. Early afternoon we had an answer phone message to say they had moved us and to collect our new keys at reception. I can only say when we returned found all our belongings moved and placed in our new room including those very private parts of our lives we felt VIOLATED, and our pleasant time in Telford was at an end every time we returned to our room we expected more violation who else would be rooting through our underwear as they had when they moved us so I must say the hotel is very nice, comfortable, and some of the staff are outstanding but the manager lady we spoke to(won't use her name but we do have it if anyone is interested) and her customer service is very poor I wonder who gives her or the staff of Holiday inn the right to violate us the customer August 25, 2014
Rated 4.0 out of 5.0 by good location for shopping The hotel is in the town , good base for shopping and Ironbridge museums , good leisure facilities Friendly helpful staff. August 22, 2014
Rated 5.0 out of 5.0 by EXCEPTIONAL STAFF This visit was only marred by less than comfortable beds and pillows, which wilst adequate did not meet the outstanding aspects of every other criterion. ALL the staff were exceptional in their friendliness, willingness to help and general efficiency August 20, 2014
Rated 5.0 out of 5.0 by Great Stay Great hotel - Close to Motorway and a shopping mall. Everything you need plus clean rooms and comfy beds. August 20, 2014
Rated 5.0 out of 5.0 by Telford and iron bridge We stayed in the Telford Holiday Inn and what a fantastic experience. Friendly staff great room and relaxing time had by all August 20, 2014
Rated 5.0 out of 5.0 by Fantastic hotel with exceptional staff and facilities! This stay was not a planned visit, having such a bad experience at a previous hotel we decided to stop here on our way home, being a reward club member, the app said it had great facilities and has a reasonable rate. On arrival the receptionist was the most on the ball, considerate and professional and mist if helpful member if staff iv encountered. I think her name was Sarah? Should be a manager!!!! The room was big and spacious, decorated to a high standard with everything you could possibly need. The dining room was beautiful and the breakfast was well under prices for what you recieve, the staff are helpful and polite, absolutely great service! The free pass in to wonder world which is accessed via the back of the hotel was fabulous for the kids, combine with the lead sure facilities it overall was a fantastic stay. Around the hotel there is lots to do, with the shopping centres etc. I would definitely stay again and recommend this hotel August 15, 2014
Rated 5.0 out of 5.0 by One of My favourites This hotel is one of my favourite Holiday Inns. Good food (could do with a little more choice on the evening menu). Fantastic choice at Breakfast. Also has smoking rooms, which is a nice addition if you are a smoker. August 15, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This is one of my favourite Holiday Inns, and I would highly recommend it. August 15, 2014
Rated 2.0 out of 5.0 by Ok stay I booked three rooms. 2 x standard and 1 x executive. Air con in all three rooms was broken. Even after someone attempted to fix it. In one standard room it would start working and then stop only by us being told to pull the fuse out and reinsert it using a sharp object! In the other standard room we were given a huge industrial sized fan that was very loud during the night and in the executive room the aircon did not work at all! Given we had paid more for the additional items for the executive room my parents werent provided with slippers -being told the hotel had ran out! The breakfast was lovely, as were the restaurant staff. We were visiting Ironbridge and Bridgenorth for my fathers birthday, therefore the hotel was good for location. August 14, 2014
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