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Rated 4.2 out of 5 by 166 reviewers.
Rated 2.0 out of 5.0 by Ok stay I booked three rooms. 2 x standard and 1 x executive. Air con in all three rooms was broken. Even after someone attempted to fix it. In one standard room it would start working and then stop only by us being told to pull the fuse out and reinsert it using a sharp object! In the other standard room we were given a huge industrial sized fan that was very loud during the night and in the executive room the aircon did not work at all! Given we had paid more for the additional items for the executive room my parents werent provided with slippers -being told the hotel had ran out! The breakfast was lovely, as were the restaurant staff. We were visiting Ironbridge and Bridgenorth for my fathers birthday, therefore the hotel was good for location. August 14, 2014
Rated 4.0 out of 5.0 by Good location Comfortable hotel in a good location. Room had 2 good sized double beds. August 14, 2014
Rated 5.0 out of 5.0 by Great location for the area Easy to find, great for access to the area, very handy for town center. Clean comfortable and friendly. August 12, 2014
Rated 5.0 out of 5.0 by fantastic hotel We usually stay in the Walsall holiday inn but Telford is so much more relaxing. Great customer service and more variety at breakfast. Two proper double beds instead of a sofa bed. Worth the extra! August 12, 2014
Rated 3.0 out of 5.0 by OK, Just OK Alot of money has been spent on the reception area but the rooms have been forgotten. The pool was fine but can't really have a decent swim in it if there are more than couple of families in it, The Jacuzzi wasn't working when I was there which was a pain as I just wanted to chill out, Steam room was fine but again very old. August 11, 2014
Rated 5.0 out of 5.0 by Warm welcome and great room I am a regular user of Holiday Inn hotels and this was one of the best of a very good chain of hotels. I will use this hotel again Highly recommended August 10, 2014
Rated 4.0 out of 5.0 by great stay but need your help! We had a lovely stay at this hotel recently for a family occasion, the staff were friendly and helpful, the hotel was excellent. The facililtes were good and we enjoyed staying there very much. BUT we lost a green bedtime bear and now have a distressed little girl at bedtime. After contacting the hotel several times, when everyone was extremely helpful, searching all possible locations, the bear is still lost. If anyone reading this review has a child who picked it up - as children will do, please contact hotel to arrange for it to be with owner August 7, 2014
Rated 5.0 out of 5.0 by Long weekend with grandchildren We wanted to visit the Ironbridge sites and this hotel is perfectly placed for lots of wonderful Shropshire attractions: we did Blists Hill, Wroxeter Roman town and RAF Cosford so something for everyone. The hotel staff were really helpful and it was altogether a really good choice. The swimming pool was great for the children and the bedrooms were quiet: one of my concerns is weddings: I want the guests to enjoy it but not spend hours trying to sleep through the noise of the enjoyment. Altogether a great little holiday. We will be back! August 7, 2014
Rated 4.0 out of 5.0 by Comfortable base for the Shropshire area We used the hotel as a base to explore the Shropshire area and it was very comfortable although signage to the hotel would have helped (road design seems to be different in the West Midlands!!). Good value for money and decent facilities, all clean and tidy with friendly and helpful staff. Two small double beds are a bit weird but comfortable and the air conditioning worked well as did the blackout curtains so we consistently woke late for the day. We had breakfast and dinner at the restaurant and both were good although, as with any large establishment catering for 100 people, fried eggs that are perfect is a challenge! We would recommend the hotel to others needing a base in the Telford area. August 7, 2014
Rated 5.0 out of 5.0 by Great service -especially at dinner The hotel was better than we were expecting with nothing too much trouble for the staff. Found the pool a little difficult to swim in due to the long slope. Particularly attentive were David August 4, 2014
Rated 4.0 out of 5.0 by good predictable stay but quieter please! Would choose again. Predictability is what Holiday Inns sells and this is no exception. But sound insulation between rooms could be improved. Breakfast good if you want fruit, cereals etc. Cooked breakfast is for those who are content with leathery bacon and generally luke-warm stuff. But they do provide an excellent continental breakfast including tomato juice. That gets my vote. August 3, 2014
Rated 4.0 out of 5.0 by Peaceful location, polite service - but a poor bed We enjoyed our stay at HI Telford - especially the peaceful location, the direct access to Town Park and the excellent leisure facilities. The food (breakfast only) was ok, and the common areas and toilets were spotlessly clean. The only negative was the uncomfortable double bed... it dipped severely in the middle which made for a few restless nights sleep. Thanks to all the staff for a good experience overall. August 1, 2014
Rated 5.0 out of 5.0 by More than 5 star service Stayed for a couple of nights with the kids for the holidays. For the fantastic price we did not expect much. Well value for money could not have been any better. The service that we received from all staff was exceptional, with a special thank you to Lorraine in the restaurant at Breakfast who helped us no end when our daughter was sick. This is the best couple of days away we have ever had and will definately return and will also be recommending to all our friends. This was like staying in a 5 star hotel for the price of a basic. Cannot say anymore Fantastic loved it. August 1, 2014
Rated 4.0 out of 5.0 by Comfortable and convenient. Well positioned hotel but in need of some refurbishment/decoration. Many of the doors are badly scratched and marked from having trolleys banged against them, by staff I would suggest. As with most large hotels, breakfast was at the top end of the scale even at the pay-in-advance rate of around £10.00. The food was OK but the bacon was quite fatty and salty. I was hanging around at the Restaurant desk for some minutes before a member of staff came to welcome me and show me to a table. Apart from the above a good place to stay with friendly staff and a good centre for trips out into Shropshire ... I will stay here again provided that the rate is reasonable. August 1, 2014
Rated 5.0 out of 5.0 by Telford Holiday Inn Excellent stay at this hotel. We were given one of the new refurbished rooms and they are extremely comfortable and well appointed. I had lived at this hotel for 10 months approx 4 years ago and returned to visit friends in Telford. Staff at the desk recognized me, even after 4 years. Manager at the hotel is also the same person from 4 years ago and is providing a wonderful experience for hotel guests. July 31, 2014
Rated 5.0 out of 5.0 by Back again once again we came back to this great hotel , the position of the hotel makes it easy to get to and is ideal to use as home base to visit shropshire , were there is lots to see and do , shrewsbury is ony half an hour away , a great day out there we had , also plenty of english heritage places and national trust properties to visit. After your days out , its nice to get back to the hotel to relax and have a nice drink in the bar . anyone visiting shropshire we can strongly recomend this friendly hotel. July 31, 2014
Rated 5.0 out of 5.0 by Super Had a truly fantastic time. I only stayed one night, but i wanted to come STRAIGHT back. The staff are lovely and the whole environment is nice. July 25, 2014
Rated 5.0 out of 5.0 by Great Staff The staff really cared about or comfort, especially Lynda who works there in the evenings. July 23, 2014
Rated 3.0 out of 5.0 by Quality apart from no breakfast with some rooms A great all round hotel, Don't believe the TV adverts though, you will NOT get breakfast with some rooms and it will be over £10 if you don't get it when booking. July 23, 2014
Rated 5.0 out of 5.0 by Great Service, well appointed rooms and good facilities The hotel, staff and facilities exceeded my expectations by quite a bit! From the moment I checked in I had a great visit and all needs (including borrowing a phone charger for free) were met with helpful and responsive staff. I'd not stayed here before but am going to make sure that for my next trips to the area I definately do! There is also great, secure and ample parking and the hotel facilities are decent. Thoroughly recommended. July 22, 2014
Rated 4.0 out of 5.0 by Uncomfortable bed but everything else is great I have stayed here a number of times and the staff are always really pleasant and willing to help. My only criticism is that the beds are so uncomfortable. I think the mattresses need to be replaced as we always end up in the middle of the bed in a dip! The breakfast is always great and lots of it. Kids eat for free. July 17, 2014
Rated 5.0 out of 5.0 by Great service and excellent dinner in restaurant We arrived on Saturday afternoon and were greeted by an extremely helpful receptionist. Our room was very spacious and it met with our expectations. It was nice to have air conditioning as the weather was particularly warm. We had a really good evening meal in the restaurant and would recommend. The same for the breakfast the following day. Overall the hotel had a really nice atmosphere and we would definitely stay again. July 16, 2014
Rated 5.0 out of 5.0 by Wonderful stay with our dog This hotel was immaculate unlike some where you stay where dogs are allowed. Great friendly reception staff and very comfy beds in a spacious room with very large bathroom. Will definitely stay again and recommend to anyone. July 16, 2014
Rated 4.0 out of 5.0 by Good all round Had no problems with our stay, the bed was small for two but we are used to a king! Not much happening around the outskirts of the hotel but within driving distance we found a good Indian in iron bridge. Good overall :) July 15, 2014
Rated 5.0 out of 5.0 by 70th birthday break My wife and I stopped at this hotel to celebrate my 70th birthday. Yes, it was convenient for my main point of interest – Ironbridge. We have stopped at many hotels in the past, both in the UK and overseas but this was the best stay ever. The staff; front desk, dining room and domestic, were extremely pleasant, accommodating and very courteous. Customer service is paramount and the staff here knew how to provide it and yes, they wanted to. They were extremely conscientious and worked hard to put the customer FIRST! Thank you again for a wonderful time and please pass on our Best Wishes to the full team. Brian & Barbara. July 14, 2014
Rated 5.0 out of 5.0 by Excellent stay Had a very comfortable stay, room was in modern surroundings, staff were very friendly and extremely helpful, will stay again on my my next trip. July 11, 2014
Rated 5.0 out of 5.0 by Great staffs and comfirtable stay I recently stayed in Holiday inn hotel in Telford. I had an excellent stay and staffs were very friendly and helpful. I would like to go back again and again. It seems that staffs are well trained and very professional. Well done Meriane, who was the receptionist! July 11, 2014
Rated 5.0 out of 5.0 by Good for family short break Stayed for two nights to visit the Ironbridge Gorge . Pleasantly surprised that an international chain felt comfortable and friendly for a family on a leisure break , with (on the saver-rate) good value for money . Reception staff were friendly and polite , room was clean and comfortable although the slightly confusing air-con made a racket while I reduced the inevitable high temperature to a more comfortable one . Very impressed by the breakfast ; large choice of juices , fruits , cereals and the cooked options were excellent , perfectly cooked and not dripping with grease . Finally the pool , while not huge , was a great feature to have when travelling with children and this one had a large , clean changing area and friendly staff . July 8, 2014
Rated 4.0 out of 5.0 by Delivers what you have grown to expect One of the benefits of HI is that the standard is consistent regardless of location. Telford is no exception. Generally good all round with decent (but limited menu) room service meals - a must. OK breakfast providing all the ingredients are there. Helpful staff and good amenities. I always tend to go back to Holiday Inn for stays in Telford. The tomato juice at breakfast is a mandatory..... Wireless facilities good. A bit on the expensive side. And why is it so difficult to book a room in advance? So often it is sold out. July 7, 2014
Rated 5.0 out of 5.0 by greay hotel We stayed in this hotel for a few days from the 27th of june , we booked the hotel and i rang up for a free upgrade , no problem , we got upgraded to a newly refurbished room .the hotel is in a quiet location , and is well placed for visiting the surrounding country side and locations like iron bridge , lots english heritage, and the national trust place's, shrewsbury is not far either. Helen on front desk was most helpful recommending and booking tables at local restaurants for us . We can recommend this hotel July 3, 2014
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