Rated 4.2 out of 5 by 94
Rated 5.0 out of 5.0 by Peppa2 very satisfactory.
Thoroughly enjoyed our stay at the Holiday Inn Telford, everyone was quite friendly, enjoyed the pool, need more variation on the bar menu the food was average but the breakfast was very good.
August 5, 2013
Rated 5.0 out of 5.0 by pigston great last minute buy
we booked this hotel ad ten minutes later checked in as we had already booked another hotel and arrived there to find out we were double booked.
we quickly booked this hotel and arrived only minutes later and even though check in wasn't till 2pm we were allowed to check in early as we had travelled and needed showers before a taxi picked us up only 20 minutes after the check in time.
great service extremely helpful staff beautiful bed very comfortable breakfast was great.
July 28, 2013
Rated 5.0 out of 5.0 by carolyn287 totally enjoyable stay
made welcome and felt at home. excellent weekend..
July 26, 2013
Rated 5.0 out of 5.0 by Silver4 Beautiful Suite and amazingly good service
This Hotel is excellent for those wishing to see Ironbridge, not that far away. The room we had was lovely and an excellent view. It was our Silver Wedding Anniversary and everything was so good. The food and service were very good too. Recommend Hotel and staff to everyone.
July 25, 2013
Rated 4.0 out of 5.0 by caergeiliog Pleasant stay
Great service, great rooms, great food - what more can one ask for from a hotel.
July 23, 2013
Rated 5.0 out of 5.0 by Redted Thanks
We had a great stay mainly due to efficient and cheerful staff. We will come back about three times a year
July 21, 2013
Rated 5.0 out of 5.0 by EdwardN66 Happy Stay
Looking for a weekend out of London, we wanted a decent hotel with a pool, and was also close to children's amusements. Our kids are 6 and 3. HI Telford fit the bill perfectly and we had a great weekend. The kids loved the pool (a nice end-of-day activity), they loved the nearby Wonderland, and the giant playground in the adjoining Telford Park. We had 2 breakfasts and 2 dinners -- HI ain't 5-star but we ate well. Our room was a 2-double standard, and had more TV channels than we expected, which was also good for the kids. Didn't give Room and Comfort an excellent rating only because we turned on air conditioning and couldn't turn it off all night. In the morning, took out remote's batteries, put them back in, and voila. Happy again.
July 16, 2013
Rated 5.0 out of 5.0 by Jorry65 Peaceful,convenient location
This is a real value for money hotel,set in relaxing surroundings. Comfortable rooms with the essential in room beverages. Thoroughly recommend the full breakfast.
Perfectly located for visiting the Ironbridge Museums.
July 15, 2013
Rated 4.0 out of 5.0 by BobinYork Enjoyed the pool too!
Our stay was brief but enjoyable which was enhanced by a dip for the whole family after breakfast.
July 14, 2013
Rated 5.0 out of 5.0 by CaptainBeakie Very friendly staff
I was down on business and my wife and daughter decided to see what Telford and nearby had to offer. The Hotel was clean and quiet when we arrived and the staff very warming.
Breakfast was of a good standard and the lobby area large with comfy sofas for everyone to spread out.
The pool was lovely and warm - just right.
With plenty to do from just outside the door, it was a welcome break for my wife and little one.
We'll be back!!
July 8, 2013
Rated 5.0 out of 5.0 by Boot79 Top class service enjoyable and pleasant stay
Found our recent stay a very pleasant and comfortable experience. All staff very efficient and helpful. In particular Helen on Reception and Dee and Angie in the Restaurant. Would certainly consider staying with you again.
July 8, 2013
Rated 1.0 out of 5.0 by HEARTING CUSTOMER SERVICE
I WAS IN A GOOD MOOD UNTIL CHECK IN PROCESS,HE WAS NOT WELCOMING AT ONE POINT HE WAS ACTUALLY DISMISSIVE
WHEN WE QUESTIONED ABOUT WIFI WE PAID FOR , WE WERE NOT INFORMED THAT ONLY 2 USERS COULD LOG ON AT ONE TIME??? WE HAD PHONES AND LAPTOPS I PAID FOR A SERVICE WHICH I CLEARLY NEEDED.ON OUR WAY OUT FOR A MEAL INFORMED WE INFORMED THE RECEPTIONIST BUT HE DID NOT WANT TO LISTEN AND MOVED AWAY FROM EYESIGHT NOT ACKNOWLEDGING US??REALLY??WE ASKED FOR THE MANAGER AND HER QUESTION TO US WAS HOW MANY IN THE ROOM????THAT WAS NOT THE POINT I SHOULD HAVE BEEN INFORMED BEFORE PAYING FOR A SERVICE THAT WOULD NOT BE BENEFICIAL TO ME,WE BOTH HAD IPHONES ,LAPTOPS+OTHER GADGETS.YOU ARE IN THE BUSINESS FOR HOSPITALITY PLEASE LET YOUR STAFF KNOW ABOUT DIPLOMACY AND HOW TO HANDLE CUSTOMER COMPLAINTS.FIRST AND LAST TIME IN YOUR ESTABLISHMENT.WOULD NOT RECOMMEND ANY OF MY FRIENDS TO YOUR HOTEL.WE WERE GOING TO EAT AT YOUR RESTAURANT THAT EVENING BUT BECAUSE OF THE EXPERIENCE WE ENCOUNTERED EARLIER WE DECIDED TO EAT ELSEWHERE.THE ROOM WAS NOT CLEAN EITHER EMPTY FIZZY DRINK BOTTLES UNDER BEDS.OVERALL EXPERIENCE NOT PLEASANT.
July 6, 2013
Rated 2.0 out of 5.0 by JohnBill Lack of attention to detail
We used this hotel for our visit to Ironbridge. We don't usually use Holiday Inns but thought we'd try this one. The bedroom was in a poor state of maintenance. Whilst trying to find a bedside light switch we found the fitting loose and could fall over leaving bare wires visible. This was true of the other light too. One of the light shades was frayed and worn. The staff were very prompt at trying to find us an alternative room, but none was available. They quickly found a perfect lampshade so why wasn't it changed before we arrived. The main course at dinner would have been fine if my wife's chicken and my liver were not flooded with a thick strong gravy.
The staff were enthusiastic and helpful but our room should not have been let in its condition
July 4, 2013
Rated 5.0 out of 5.0 by Calam A short stay but very enjoyable.
A short stay, just one night, but very enjoyable. Bar meal at £10 for 2 courses was good value , huge serving of tiramisu . Breakfast excellent .
Our bedroom was great with 2 queen sized beds , very comfortable, slept well. Clean room, fresh smell on entering.
As a disabled guest I was disappointed that the hotel did not have any rooms with a bathroom with wet room . The adjacent hotel does have these.
July 3, 2013
Rated 4.0 out of 5.0 by dav023 ok for a night
This hotel is ak for a short stay if you can get a good deal. Otherwise look elsewhere
June 22, 2013
Rated 5.0 out of 5.0 by propman Warm welcome for a very late arrival
Great room, spotless and well appointed. Fine breakfast, very friendly staff, just the job.
June 20, 2013
Rated 4.0 out of 5.0 by andofan60 Overnight stay June 2013
It was nice to be back and The Telford Holiday Inn and to find newly refurbished rooms, only pity was a slight lack in attention to detail, untidy around 2no electrical sockets and the adjoining doors between our rooms had not been painted on the inside, also when in bed you looked straight up at a very old yellowed fire detector and sprinkler, what a pity £30 for a new one is nothing when you think of the amount of money spent in refurbishing the rooms. The staff were very helpful as always and the bar was nice in the evening. Breakfast was very good and the staff very attentive. We enjoyed it and will be back again in August 2013
June 20, 2013
Rated 4.0 out of 5.0 by RolandRat Lovely place to unwind......................
We booked an executive room for two nights on a dinner bed and breakfast deal.included in the deal was wifi , bottle of water in mini bar and luxury toiletries.
Well it worked out 24 hour wifi voucher, a 500ml bottle of water on day 1 only and 3 little bottle's of shower gel etc for the whole stay. Very disappointing.
Forget about that and it was great, staff on reception very welcoming and helpful, same in restaurant, food and service great.
Room 220 was bright, clean and fresh, there was a wedding on and you would not have know they where there..
Will go back but get a standard room, shame 24 hour wifi was £10:50
June 7, 2013
Rated 2.0 out of 5.0 by CP801 Excellent Staff
This hotel's excellent staff went some way to make up for the tired and dated rooms with broken furniture. Overdue a full refurbishment.
June 7, 2013
Rated 4.0 out of 5.0 by Tone16 Good Service ,Staff friendly .
We will return.as we found it very relaxing and use of swimming pool.
June 4, 2013
Rated 4.0 out of 5.0 by Skidog Overall OK but information given at check in needs to be accurate
Positives first….staff friendly and did seem too handle a dissatisfied customer in front of me at check in very well which reflects well on the management & staff training.This hotel like many H.Inns is comfortable ,efficient & room comfort, breakfast etc etc were fine. My only gripe albeit minor(to me) but worth highlighting was being asked if I would like a paper in the morning to which I said yes to find on the Saturday at check out that it was chargeable….my only issue with this was I should have been told at check in I would have to pay £2.50 rather than expect it for free..I usually buy one but it's the devil in the detail that I like…pedantic maybe but by supplying feedback can only help drive improvements …I found the same for breakfast which meant I paid £11.00 instead of £9.50 maybe I should have read the small print. I did put this to the check out staff on Saturday and their response was apologetic & professional & I was very happy with her reply ( no names here but very good at managing customer expectations)…that aside the staff are very good…witness the breakfast crew who have to organise everyone including a fair % of persons using mobility devices as this seems a meeting point for folk with a range of disabilities(and here is me with a minor gripe)who are part of a sports club or similar…it looked to run very smoothly & which ever way you cut it, it can present logistical issues …overall no problem recommending this hotel.
May 30, 2013
Rated 4.0 out of 5.0 by Blackburninbath Service Excellence
Service was as good as many London hotels costing 5 times as much!
May 25, 2013
Rated 5.0 out of 5.0 by Arwel Great Hotel
Brilliant. The staff are great. Very helpful and friendly.
The restaurant is very nice and the food was lovely.
The leisure facilities are very good and kept in very good condition. Great swimming pool for me, a poor swimmer, no deep end!
Reception staff are lovely.
May 24, 2013
Rated 1.0 out of 5.0 by Last I found two dirty socks in the bed
I found two dirty socks in the bed. I was relocated in a new room, with no socks. I didn't get a refund.
The pool was good, though.
May 24, 2013
Rated 5.0 out of 5.0 by revLloyd Good Hotel
Good very well presented hotel. Clearly been refurbished on a regular basis. Could not fault really,
May 24, 2013
Rated 5.0 out of 5.0 by Rogdodg “Great Weekend Stay.”
This is the review I put on Tripadviser.
Booked in for 2 nights 10/11 May for our Reunion dinner in the Reynolds suite on Saturday evening. What a lovely experience your hotel is.We were expecting the usual bog standard accomodation with indifferent service. We couldn't have been more wrong. We were treated like royalty from start to finish . Checkin was instant,by very friendly and attentive front desk young lady.The room was spacious and beautifully furnished and spotlessly clean.Cleaned again and fresh towels (without asking or leaving on the floor)next morning. The Bar staff were attentive and very obliging even when under pressure. Our reunion dinner was first class with no confusion over individual meals, the waiting service was fautless.The bar and lounge furniture is exceptionally comfortable and the whole floor,stair and corridor areas appear to be recently carpeted and really clean.
Breakfast was excellent both mornings .Ample selection of Fruit Juices ,Cereals , Fresh fruit salads , Yoghuorts, Cold meats and Cheeses. Toasts and Jams. and of course standard fry up. (Couldn't understand why a female guest appeared to be complaining about the full english fry up on Sunday morning.Carrying it arround to the desk and finally taking a photo before eating it#. There was nothing wrong with our breakfasts and one could have as much as you liked of everything .
We must express our thanks to the lovely young girls and boys that staff all departments ,they all went out of their way to look after us and should be commended.
#Apparently the lifts are a bit dated , can't comment as we used the stairs.)
If you are planning to do the Ironbridge and Gorge Museums Touristy thingy or anything in the area we thoroughly recomend this Hotel as excellent .
May 17, 2013
Rated 5.0 out of 5.0 by Gillandfamily A wonderful and comfortable stay
Had a fantastic stay at this hotel. Enjoyed the pool, the restaurant, and every other aspect of it. Would happily recommend to anyone!
May 15, 2013
Rated 3.0 out of 5.0 by Rich6060 Business Hotel
Staff are very friendly and welcoming.
Foyer and reception area are in good condition.
Bedrooms on the other hand though are in need of renovation.
May 14, 2013
Rated 5.0 out of 5.0 by littlemo191 Not disappointed!
I have been staying in this hotel over a period of some years and the standard remains very good. Staff throughout the hotel are pleasant and helpful and when i asked for a room change this was managed without fuss and to my satisfaction.
As a diagnosed Coeliac , no problems with food. Staff very aware of the condition.
Love the pool!
May 13, 2013
Rated 5.0 out of 5.0 by kamatamio A very good Holiday Inn
A very good, well maintained and comfortable HI. Enjoyed our stay but the food was alright but not so much the staff for a Saturday night. Clean room, bathroom and nicely furnished.
May 10, 2013