Rated 4.2 out of 5 by 161
Rated 5.0 out of 5.0 by bees23 nice hotel you are well looked after
great hotel friendly staff very good value for money well worth a trip
December 10, 2013
Rated 5.0 out of 5.0 by bees23 great place to stay and great service levels
Well worth the money great service levels friendly staff
December 5, 2013
Rated 5.0 out of 5.0 by Midmother Very good public areas
Stayed for a conference next door at the International Centre. Food excellent. Public areas very pleasant and nicer than usual for this type of hotel. Price of room doubled for the two conference days. Strangely it was only half the price for the night after???
November 17, 2013
Rated 2.0 out of 5.0 by mcb1908 Dirty room but good manager
My second time in this hotel. Arrived at 21.00hrs and on arrival in room used the phone to call room service. The phone was sticky and dusty. I looked over to the bed. The outer pillow case was not on fully - thank goodness - as the under pillow case had blood on it. The chair was covered ( back and seat) in white stuff. The counter top was dirty. The setee was dusty and the air conditioning unit vent was full of muck. I asked for the duty manager who arrived and was most apologetic. He explained that the hotel was being refurbished. My complaint was not of the décor but of the very poor standard of cleanliness - it was totally unacceptable. The manager cleaned as best he could and by way of compensation did not charge me for my stay or meals. I would have preferred to move rooms but I believe the hotel was full. I will probably stay there again as it is convenient for my business but I hope that the next stay will be in a clean room. The main areas of the hotel are good. It is a pity that housekeeping has let this hotel down. I do have photos but have not had time to transfer them from my phone. I can supply if necessary.
November 17, 2013
Rated 3.0 out of 5.0 by Loosehead Tired and expensive
Possibly the smallest Executive room i've ever booked and at the prices charged it just does not represent value for money.
The room was "tired" at best with chipped furniture and a well worn mattress ( unusual for Holiday Inns).
Whilst the food in the restaurant was acceptable the limited menu should have produced a much better standard.
Breakfast was a strange affair with only a limited counter space open leading to shortages and queues at the self service.
All in all not great - and not even a free paper for Platinum Elite!
November 7, 2013
Rated 5.0 out of 5.0 by Dave4658 Good welcome on arrival
Very good service at check in fufilled request for ground floor room at short notice.
Very nice breakfast plenty of variety.
Bed could be a little softer.
November 6, 2013
Rated 4.0 out of 5.0 by QROPS So much better
Had a bad experience earlier in the year in a tired and somewhat dusty room. Stayed in a well appointed, very clean, rennovated room this time much more in keeping with Holiday Inn Brand. Staff extremely attentive, engaging and pleasant to speak with. Breakfast is exceptionally good. Well done, we will come back!
November 6, 2013
Rated 5.0 out of 5.0 by Collins772 Great hotel. Great food.
We had read a few reviews which didn't paint a pretty picture of the hotel but we couldn't disagree more. The room was modern, clean, spacious and great for us as a family of 4. If I had to be negative I would say that we couldn't find it advertised anywhere but during peak times you have to book a swim time which with 2young kids is not ideal but luckily enough the times we wanted to go we're available so no disappointed kids. On first night waited at the bar for 15 minutes before walking off without a drink as big function in that night and not enough staff to cope. Except for these two (for us small issues) then would definitely recommend this hotel.
October 31, 2013
Rated 1.0 out of 5.0 by Mickybluenose Rude receptionist
On checking in receptionist was miserable and
Unhelpful the room was adequate ,and we were
Unable to use the pool as you had to book the day
Before(receptionist never told us this)
Bar staff were fine as were chamber maids
Overall receptionist spoilt stay
October 31, 2013
Rated 5.0 out of 5.0 by ingy91 Great facilities, Excellent value
The facilities were fantastic, rooms lovely and warm and the staff were friendly and helpful. Have stayed in this hotel twice now and would definitely return.
October 29, 2013
Rated 3.0 out of 5.0 by JohnTheBoffin Not up to the usual HI standards
I stayed at this Holiday Inn for one night whilst working in the Telford area.
Upon arrival I was greeted with a modern looking and attractive building. I didn't travel by car but noted that there was a decent sized car park right outside the front of the establishment.
Check-in was quick, friendly and efficient and I soon settled into my room. The room was spacious and well appointed, with a nice view of the well-kept gardens. The bathroom, however, could have done with a decent clean-up; there was a significant amount of mould on the bath surroundings - see photo. Yuk! There is no excuse for this lack of cleanliness and hygiene.
Nevertheless, I optimistically made my way back to the bar and restaurant area for a bite to eat. Both the bar and restaurant menus were a touch limited in terms of the selection available however the food turned out to be very well prepared and presented - delicious! The big let-down in the restaurant, however, was the service - or lack of it. On several occasions I vainly attempted to catch the attention of a passing waitress however they all seemed to be fixing their gaze directly ahead without looking about to see if anybody needed anything. Even standing up and waving my arms around didn't work and eventually I had to go to the bar to order another glass of wine. I did get the impression that they were somewhat understaffed, to say the least.
I made my way back to my room for a shower and sleep. I found the room to be rather stuffy and humid; the fact that the window only opens by 3 inches or so was not helpful. OK, there is air-conditioning but fresh air is much preferable! The room was quiet enough, but I didn't sleep well because of the oppressive atmosphere.
Breakfast was one of those help-yourself arrangements whereby the offerings are kept warm under hot lamps. You can order freshly fried eggs if you can find someone to take the order and if you are prepared to wait a while.
Check-out was reasonable but nothing like as efficient as the check-in process. I left with a vague feeling of having been ripped off, given the mouldering bathroom, stuffy bedroom and poor restaurant service. If I have any future work in the Telford area I will probably look for somewhere else.
October 21, 2013
Rated 2.0 out of 5.0 by AHATV Terrible customer service
This is the worst Holiday Inn I have ever stayed in. Poorly run, miserable unhelpful staff and poorly equipped dirty rooms.
October 17, 2013
Rated 5.0 out of 5.0 by Smaker Weekend break
Our whole experience at the hotel was exceptional. On arrival the staff were welcoming and we were well satisfied with our room. The quality of the evening meal was so good that for the three nights of our stay we ate in the resaurant. \we look forward to a return visit.
October 5, 2013
Rated 5.0 out of 5.0 by Juiceyjune Convenient Location
My husband and I spent a very comfortable night at the Holiday Inn Telford - Ironbridge. The room was large and quiet and the beds very comfortable. The hotel is situated just minutes from the shopping centre and within easy reach of all that the area has to offer. Would recommend.
October 2, 2013
Rated 5.0 out of 5.0 by Bedfordshirefamily Perfect family stay thank you
Thanks to the staff for giving us a warm welcome. This was our second visit to Telford/Ironbridge staying at the Holiday Inn -- really great for our family weekend, with the swimming pool, easy reach to Ironbridge, and kids eating free.
October 2, 2013
Rated 5.0 out of 5.0 by dakisback Exclent all round experience
We have stayed at this hotel on two occasions & have been entirely satisfied with the experience, the staff are very helpful, the hotel and its rooms, are very clean and modern. Car parking is easy & very close to the hotel, this is important when it raining.
September 27, 2013
Rated 4.0 out of 5.0 by Bearsmad Our stay in an Executive Room
We checked into the hotel with no problems at all. We went up to the room which was fine. On closer inspection there were chips in the bathroom around the sink and hair on the floor. We were only staying one night so this was not to much of a problem. The bed had a dip in the middle which meant a night with not to much sleep. There was only one small bottleof water and one glass in the room when there were two of us staying. Need to give more than 1 decaff and 1 normal coffe. Breakfast was excellent.
September 25, 2013
Rated 4.0 out of 5.0 by EasyOne One night stop
Usual holiday inn hotel standards would stay again
September 22, 2013
Rated 4.0 out of 5.0 by Rodtol Comfortable and convenient for International Centre
Room and bed super comfortable. Service slick and well oiled. Menu slightly unimaginative. Bar area crowded and noisy. Perfect however for a one night overnight stop if visiting the International Centre. Car park very full. Fair value for money.
September 12, 2013
Rated 4.0 out of 5.0 by Penny22 Buy new pillows!!
Lovely hotel, staff efficient and very friendly, lovely room and a nice breakfast but god almighty invest in some new pillows!! Had about 3 hrs sleep, was like lying on rocks and we had 8 pillows to choose from, would also of been nice if you had warmed up the room, it was freezing but I can live with that!
September 9, 2013
Rated 4.0 out of 5.0 by GdadG Great evening meal
Stayed two nights. Great location for Ironbridge and Victorian village, great food, no complaints.
September 7, 2013
Rated 5.0 out of 5.0 by CharlotteNorm Great hotel
This was our fifth stay at this hotel. Great place for a short break with lots to see and do particularly around Ironbridge but also close enough to explore Shrewsbury and Bridgenorth. Again we found this hotel to be excellent. The staff in all areas of the hotel are friendly and professional. The only negative feedback for the hotel was the menu in the Olive Tree restaurant. There is no longer a carvery available or Sunday Roast dinners which I appreciate may not be feasible when the hotel is quiet but perhaps there is a way of offering this on a smaller scale!! The food is good but the menu is pretty limited and had not changed since our previous visit. Despite this we do love this hotel and will return again in the future.
September 7, 2013
Rated 5.0 out of 5.0 by Jayne007 Great value for money
The staff and service make this a great value short break. Rooms are dated but we were hardly in it, using pool and facilities of Hotel including free passes into Wonderland kept us (family of four) very busy. Excellent staff and service thankyou!
September 3, 2013
Rated 4.0 out of 5.0 by Sparks10 Tired hotel rooms
The staff were great, the location is great and the hotel overall is very good but the rooms are very tired and in much need of modernisation, they feel like hotel rooms of the eighties.
September 2, 2013
Rated 3.0 out of 5.0 by mcb1908 My stay at Holiday Inn Ironbridge
On arrival, good availability of parking. Receptionist friendly and welcoming. The room was ok, nothing exceptional. I wanted room service but the phone didn't work so I had to go down and report it to reception. Was told ok will report it. I also pointed out that I wanted to use it for ordering room service and was directed to the bar. I also explained to the bar person that I had wanted to order from my room but the phone didn't work so I had to go to the trouble of coming downstairs and waiting at the bar to be served. Still charged me the £3.50 cost of delivering to my room.
The food was nothing to write home about.
The duvet cover was on inside out.
Apart from that it was ok. I would stay there again as it is convenient for business, but would make sure that if the phone wasn't working and I wanted room service I would not pay for having to go down to the bar to order. On a positive note, the coffee was good and not expensive.
September 1, 2013
Rated 5.0 out of 5.0 by Fearny71 Holiday Inn Telford
Very friendly staff. Makes it a pleasure to stay here.
August 26, 2013
Rated 2.0 out of 5.0 by Nap63 Stay Elsewhere
Poor Breakfast service - not offered tea or coffee.
Not able to extend stay even though platinum elite member. Would of had to check out and then check in again.
Food poor selection.
Far better hotels in telford. Second bad experience at tis hotel.
August 24, 2013
Rated 3.0 out of 5.0 by Jewellery Family visit to Ironbridge Gorge Area
Chose the Holiday Inn, Telford because of closeness to the Ironbridge Gorge area, and because they have an under 18's stay free policy in twin double bedrooms (with 2 adults paying). This was of great benefit to me being a widow with 1 adult son, and a daughter aged 16 and we were able to share a room.
Room was acceptable in quieter part of hotel overlooking the trees leading onto Telford Park. Room was slightly "tired" with mis-matching lightshades and wallpaper starting to peel off walls. However, other review posts say that rooms are being refurbished - but we didn't have one of them. Room and bathroom were clean - but had to ask for extra towels, as only enough for 2 people.
Food was O.K. - Breakfast served buffet style in the restaurant area, Make sure that you buy vouchers at slight discount price at reception beforehand, otherwise you will pay the full list price for breakfast.
Food quality was acceptable, but you could tell that bulk purchase of non-branded products was the norm, rather than from local producers. My daughter can tell the difference between Heinz tomato sauce and "others" blindfold! She also did not like the sausages or bacon - once again personal preference, but an indication of choice of suppliers.
I didn't like not having a pot of tea served. Tea was served from a large pot individually, but this meant a luke warm cup of tea. However, when I did ask for a pot of tea on the next morning it was delivered.
Evening meals - extra cost added compared to eating the in the "bar" area not worth it. Eat in the bar area instead. Ask what the "meal of the day is" - usually the best value choice. Other dishes did not usually include vegetables and you have to pay an extra £2.50 to ensure you get your 5 a day!
We went into the pool area - pleasant enough with shared steam room, and female/male saunas. Remember to take a £1 coin for the locker.
If you want to walk to Telford "town centre" ask Reception, and they will tell you the lock combination to the back gate which leads out onto Telford Park. Telford centre is under development - no soul or atmosphere to it. I can appreciate the fact that it is a "new" town - but I come from Cwmbran which is also a "new" town and I can say that Cwmbran is more vibrant.
In summary, the hotel is like Telford - O.K. but lacking any character.
August 24, 2013
Rated 4.0 out of 5.0 by KandJL Excellent value for money with the most friendly staff
We stayed just one night to visit the Iron Bridge museums. The hotel is well positioned to visit the museums but is also walkable to the town centre. The staff were very friendly and helpful. The room was clean and well appointed and the hotel furnishing excellent especially for the price (we were in the cheapest room). Would highly recommend this hotel.
August 21, 2013
Rated 3.0 out of 5.0 by TKNW The good, the bad and the confusion!!??
The housekeeping staff were very helpful and the room we stayed in was value for money. One member of front of house staff couldn't do enough for us, whether it be finding out what events were on etc and where to go, unfortunately he wasn't working 24 hours per day! However, the reception staff seemed confused about how the pre-paid breakfast voucher system worked, one of them being quite rude. Some of the leisure staff didn't seem to care about the hotel guests and their enjoyment of the facilities, on certain occasions we were treated as though we were a nuisance by one female attendant, but she couldn't do enough for the public visitors to the gym! The breakfast was excellent and the evening meals very good, but I think the menu should be changed more regularly, the choice is limited. When you did want to find somewhere to eat outside the hotel, reception staff had limited local knowledge and were confused about where things were. There were the usual leaflet stands with events and places of interest but if you needed more information eg directions etc, again the staff seemed confused, and as Telford does not have that much to offer it was frustrating, especially with children.
August 21, 2013