Rated 4.2 out of 5 by 166
Rated 5.0 out of 5.0 by Fearny71 Holiday Inn Telford
Very friendly staff. Makes it a pleasure to stay here.
August 26, 2013
Rated 2.0 out of 5.0 by Nap63 Stay Elsewhere
Poor Breakfast service - not offered tea or coffee.
Not able to extend stay even though platinum elite member. Would of had to check out and then check in again.
Food poor selection.
Far better hotels in telford. Second bad experience at tis hotel.
August 24, 2013
Rated 3.0 out of 5.0 by Jewellery Family visit to Ironbridge Gorge Area
Chose the Holiday Inn, Telford because of closeness to the Ironbridge Gorge area, and because they have an under 18's stay free policy in twin double bedrooms (with 2 adults paying). This was of great benefit to me being a widow with 1 adult son, and a daughter aged 16 and we were able to share a room.
Room was acceptable in quieter part of hotel overlooking the trees leading onto Telford Park. Room was slightly "tired" with mis-matching lightshades and wallpaper starting to peel off walls. However, other review posts say that rooms are being refurbished - but we didn't have one of them. Room and bathroom were clean - but had to ask for extra towels, as only enough for 2 people.
Food was O.K. - Breakfast served buffet style in the restaurant area, Make sure that you buy vouchers at slight discount price at reception beforehand, otherwise you will pay the full list price for breakfast.
Food quality was acceptable, but you could tell that bulk purchase of non-branded products was the norm, rather than from local producers. My daughter can tell the difference between Heinz tomato sauce and "others" blindfold! She also did not like the sausages or bacon - once again personal preference, but an indication of choice of suppliers.
I didn't like not having a pot of tea served. Tea was served from a large pot individually, but this meant a luke warm cup of tea. However, when I did ask for a pot of tea on the next morning it was delivered.
Evening meals - extra cost added compared to eating the in the "bar" area not worth it. Eat in the bar area instead. Ask what the "meal of the day is" - usually the best value choice. Other dishes did not usually include vegetables and you have to pay an extra £2.50 to ensure you get your 5 a day!
We went into the pool area - pleasant enough with shared steam room, and female/male saunas. Remember to take a £1 coin for the locker.
If you want to walk to Telford "town centre" ask Reception, and they will tell you the lock combination to the back gate which leads out onto Telford Park. Telford centre is under development - no soul or atmosphere to it. I can appreciate the fact that it is a "new" town - but I come from Cwmbran which is also a "new" town and I can say that Cwmbran is more vibrant.
In summary, the hotel is like Telford - O.K. but lacking any character.
August 24, 2013
Rated 4.0 out of 5.0 by KandJL Excellent value for money with the most friendly staff
We stayed just one night to visit the Iron Bridge museums. The hotel is well positioned to visit the museums but is also walkable to the town centre. The staff were very friendly and helpful. The room was clean and well appointed and the hotel furnishing excellent especially for the price (we were in the cheapest room). Would highly recommend this hotel.
August 21, 2013
Rated 3.0 out of 5.0 by TKNW The good, the bad and the confusion!!??
The housekeeping staff were very helpful and the room we stayed in was value for money. One member of front of house staff couldn't do enough for us, whether it be finding out what events were on etc and where to go, unfortunately he wasn't working 24 hours per day! However, the reception staff seemed confused about how the pre-paid breakfast voucher system worked, one of them being quite rude. Some of the leisure staff didn't seem to care about the hotel guests and their enjoyment of the facilities, on certain occasions we were treated as though we were a nuisance by one female attendant, but she couldn't do enough for the public visitors to the gym! The breakfast was excellent and the evening meals very good, but I think the menu should be changed more regularly, the choice is limited. When you did want to find somewhere to eat outside the hotel, reception staff had limited local knowledge and were confused about where things were. There were the usual leaflet stands with events and places of interest but if you needed more information eg directions etc, again the staff seemed confused, and as Telford does not have that much to offer it was frustrating, especially with children.
August 21, 2013
Rated 4.0 out of 5.0 by Nast Good value hotel
Stayed for 3 nights with the family.Pool was great,bar area was chilled,and the park on the doorstep was great for the kids.There is lots to do in this lovely part of England,give it a go
August 18, 2013
Rated 2.0 out of 5.0 by ted4 Disappointing Stay
Helpful staff on reception when Wifi didn't work after several attempts.Room needed updating bathroom door handle came off twice.shower didn't work properly.Noise from the generator at the pool made it impossible to have the window open.Staff in restaurant not very friendly and decided to only eat in the restaurant once.Overall it did spoil our few days staying here and would not return.
August 18, 2013
Rated 1.0 out of 5.0 by VeryDisgruntled Never again
The biggest downer was no free WIFI. On this day and age it should be standard in every hotel. Most lowly B&Bs provide that. Speaking of B&B, I was surprised to find that my booking was for room only and that a breakfast would cost an additional £12.00!!!. Most decent hotels provide breakfast as part of the room cost as standard.
I could get a decent bottle of wine in a supermarket for the price of two glasses of wine at the bar!
The only saving grace was that the room was clean and tidy. This could not be said of the corridors. The remains of the food from room service had been placed outside the door of one room and stayed there all night - a great invitation to rats and other vermin - Yuk!!!!!!
I bet this never makes it to the published comment about the hotel.
August 16, 2013
Rated 4.0 out of 5.0 by Mazzer Excellent value
Stayed here before with grandchildren. Did not disappoint again, still great rooms, great service and great pool. This hotel is fantastic for families.
August 16, 2013
Rated 4.0 out of 5.0 by Susan27 Good service apart from linen and receptionist
Man at reception needs training on customer care but will accept that may have been stressed as busy. Found dirty bath towel on rack above bath which held the so called clean towels. Stayed for 2 nights and asked for clean towels the next morning.
The rest of the staff were very polite and helpful.
August 16, 2013
Rated 5.0 out of 5.0 by baldrick Good Value and Friendly Staff
Ideal location for visiting Ironbridge. Comfortable family rooms and the added bonus of a swimming pool. Good selection of food at breakfast. Helpful friendly staff.
August 15, 2013
Rated 5.0 out of 5.0 by des21 2 night break
excellent value, although breakfast pricey for adults , but for a family excellent. as kids eat free. location superb for Telford and surrounding attractions.
August 8, 2013
Rated 5.0 out of 5.0 by Peppa2 very satisfactory.
Thoroughly enjoyed our stay at the Holiday Inn Telford, everyone was quite friendly, enjoyed the pool, need more variation on the bar menu the food was average but the breakfast was very good.
August 5, 2013
Rated 5.0 out of 5.0 by pigston great last minute buy
we booked this hotel ad ten minutes later checked in as we had already booked another hotel and arrived there to find out we were double booked.
we quickly booked this hotel and arrived only minutes later and even though check in wasn't till 2pm we were allowed to check in early as we had travelled and needed showers before a taxi picked us up only 20 minutes after the check in time.
great service extremely helpful staff beautiful bed very comfortable breakfast was great.
July 28, 2013
Rated 5.0 out of 5.0 by carolyn287 totally enjoyable stay
made welcome and felt at home. excellent weekend..
July 26, 2013
Rated 5.0 out of 5.0 by Silver4 Beautiful Suite and amazingly good service
This Hotel is excellent for those wishing to see Ironbridge, not that far away. The room we had was lovely and an excellent view. It was our Silver Wedding Anniversary and everything was so good. The food and service were very good too. Recommend Hotel and staff to everyone.
July 25, 2013
Rated 4.0 out of 5.0 by caergeiliog Pleasant stay
Great service, great rooms, great food - what more can one ask for from a hotel.
July 23, 2013
Rated 5.0 out of 5.0 by Redted Thanks
We had a great stay mainly due to efficient and cheerful staff. We will come back about three times a year
July 21, 2013
Rated 5.0 out of 5.0 by EdwardN66 Happy Stay
Looking for a weekend out of London, we wanted a decent hotel with a pool, and was also close to children's amusements. Our kids are 6 and 3. HI Telford fit the bill perfectly and we had a great weekend. The kids loved the pool (a nice end-of-day activity), they loved the nearby Wonderland, and the giant playground in the adjoining Telford Park. We had 2 breakfasts and 2 dinners -- HI ain't 5-star but we ate well. Our room was a 2-double standard, and had more TV channels than we expected, which was also good for the kids. Didn't give Room and Comfort an excellent rating only because we turned on air conditioning and couldn't turn it off all night. In the morning, took out remote's batteries, put them back in, and voila. Happy again.
July 16, 2013
Rated 5.0 out of 5.0 by Jorry65 Peaceful,convenient location
This is a real value for money hotel,set in relaxing surroundings. Comfortable rooms with the essential in room beverages. Thoroughly recommend the full breakfast.
Perfectly located for visiting the Ironbridge Museums.
July 15, 2013
Rated 4.0 out of 5.0 by BobinYork Enjoyed the pool too!
Our stay was brief but enjoyable which was enhanced by a dip for the whole family after breakfast.
July 14, 2013
Rated 5.0 out of 5.0 by CaptainBeakie Very friendly staff
I was down on business and my wife and daughter decided to see what Telford and nearby had to offer. The Hotel was clean and quiet when we arrived and the staff very warming.
Breakfast was of a good standard and the lobby area large with comfy sofas for everyone to spread out.
The pool was lovely and warm - just right.
With plenty to do from just outside the door, it was a welcome break for my wife and little one.
We'll be back!!
July 8, 2013
Rated 5.0 out of 5.0 by Boot79 Top class service enjoyable and pleasant stay
Found our recent stay a very pleasant and comfortable experience. All staff very efficient and helpful. In particular Helen on Reception and Dee and Angie in the Restaurant. Would certainly consider staying with you again.
July 8, 2013
Rated 1.0 out of 5.0 by HEARTING CUSTOMER SERVICE
I WAS IN A GOOD MOOD UNTIL CHECK IN PROCESS,HE WAS NOT WELCOMING AT ONE POINT HE WAS ACTUALLY DISMISSIVE
WHEN WE QUESTIONED ABOUT WIFI WE PAID FOR , WE WERE NOT INFORMED THAT ONLY 2 USERS COULD LOG ON AT ONE TIME??? WE HAD PHONES AND LAPTOPS I PAID FOR A SERVICE WHICH I CLEARLY NEEDED.ON OUR WAY OUT FOR A MEAL INFORMED WE INFORMED THE RECEPTIONIST BUT HE DID NOT WANT TO LISTEN AND MOVED AWAY FROM EYESIGHT NOT ACKNOWLEDGING US??REALLY??WE ASKED FOR THE MANAGER AND HER QUESTION TO US WAS HOW MANY IN THE ROOM????THAT WAS NOT THE POINT I SHOULD HAVE BEEN INFORMED BEFORE PAYING FOR A SERVICE THAT WOULD NOT BE BENEFICIAL TO ME,WE BOTH HAD IPHONES ,LAPTOPS+OTHER GADGETS.YOU ARE IN THE BUSINESS FOR HOSPITALITY PLEASE LET YOUR STAFF KNOW ABOUT DIPLOMACY AND HOW TO HANDLE CUSTOMER COMPLAINTS.FIRST AND LAST TIME IN YOUR ESTABLISHMENT.WOULD NOT RECOMMEND ANY OF MY FRIENDS TO YOUR HOTEL.WE WERE GOING TO EAT AT YOUR RESTAURANT THAT EVENING BUT BECAUSE OF THE EXPERIENCE WE ENCOUNTERED EARLIER WE DECIDED TO EAT ELSEWHERE.THE ROOM WAS NOT CLEAN EITHER EMPTY FIZZY DRINK BOTTLES UNDER BEDS.OVERALL EXPERIENCE NOT PLEASANT.
July 6, 2013
Rated 2.0 out of 5.0 by JohnBill Lack of attention to detail
We used this hotel for our visit to Ironbridge. We don't usually use Holiday Inns but thought we'd try this one. The bedroom was in a poor state of maintenance. Whilst trying to find a bedside light switch we found the fitting loose and could fall over leaving bare wires visible. This was true of the other light too. One of the light shades was frayed and worn. The staff were very prompt at trying to find us an alternative room, but none was available. They quickly found a perfect lampshade so why wasn't it changed before we arrived. The main course at dinner would have been fine if my wife's chicken and my liver were not flooded with a thick strong gravy.
The staff were enthusiastic and helpful but our room should not have been let in its condition
July 4, 2013
Rated 5.0 out of 5.0 by Calam A short stay but very enjoyable.
A short stay, just one night, but very enjoyable. Bar meal at £10 for 2 courses was good value , huge serving of tiramisu . Breakfast excellent .
Our bedroom was great with 2 queen sized beds , very comfortable, slept well. Clean room, fresh smell on entering.
As a disabled guest I was disappointed that the hotel did not have any rooms with a bathroom with wet room . The adjacent hotel does have these.
July 3, 2013
Rated 4.0 out of 5.0 by dav023 ok for a night
This hotel is ak for a short stay if you can get a good deal. Otherwise look elsewhere
June 22, 2013
Rated 5.0 out of 5.0 by propman Warm welcome for a very late arrival
Great room, spotless and well appointed. Fine breakfast, very friendly staff, just the job.
June 20, 2013
Rated 4.0 out of 5.0 by andofan60 Overnight stay June 2013
It was nice to be back and The Telford Holiday Inn and to find newly refurbished rooms, only pity was a slight lack in attention to detail, untidy around 2no electrical sockets and the adjoining doors between our rooms had not been painted on the inside, also when in bed you looked straight up at a very old yellowed fire detector and sprinkler, what a pity £30 for a new one is nothing when you think of the amount of money spent in refurbishing the rooms. The staff were very helpful as always and the bar was nice in the evening. Breakfast was very good and the staff very attentive. We enjoyed it and will be back again in August 2013
June 20, 2013
Rated 4.0 out of 5.0 by RolandRat Lovely place to unwind......................
We booked an executive room for two nights on a dinner bed and breakfast deal.included in the deal was wifi , bottle of water in mini bar and luxury toiletries.
Well it worked out 24 hour wifi voucher, a 500ml bottle of water on day 1 only and 3 little bottle's of shower gel etc for the whole stay. Very disappointing.
Forget about that and it was great, staff on reception very welcoming and helpful, same in restaurant, food and service great.
Room 220 was bright, clean and fresh, there was a wedding on and you would not have know they where there..
Will go back but get a standard room, shame 24 hour wifi was £10:50
June 7, 2013